Sheets & covers disgusting no service had to contact hotel from cellphone. Short staffed and parking horrible had dings on car doors
I liked the location but the room smelled like smoke and they couldn’t relocate us to a different room, the whole family felt ill the whole next day. Breakfast options were limited with no gluten free options at all. Amenity description describes breakfast with more robust options than what was provided.
Breakfast wasn't very good and the kitchen closed 20 minutes early so my son was not able to get food not even cereal or a drink.
I liked the location. The staff was very friendly. The hot breakfast was not very tasty. The bacon was super odd tasting. The elevator broke on our last day/night, but that is no one's fault. There needs to be a designated smoking area, there were way too many smokers in a non-smoking area. Overall, it was a nice hotel, and it really was a pleasant stay. I would stay there again for sure.
Disappointing! Rented a large room with couch and work space for a premium price. Arrival/parking situation was bad. There was no light in the couch/work area. The reading light over the chair at the other end was too dim to read by. The drawers in the dresser kept sliding open. Minimal use of the internet kept getting "bandwidth limited". The staff was no help and argumentative. Bathroom floor was dirty. Breakfast was good.
Our stay was really nice; room was clean and parking easy and reasonable. The only issue was the elevator seemed to need maintainence.
Next to food options.....The room was dirty....The internet is extremely bad......Very very slow.....
Easy access es from the freeway and not too far from the boardwalk
Parking fee wasn't exorbinent but I don't believe it was displayed at time off booking thru Orbitz.
Pretty good: clean, in good conditions, good breakfast, attentive and polite staff, good location. Dining room and parking spaces could be bigger.
Breakfast was great. Pool was ok. For the price cannot beat it.
Spacious and clean room, friendly staff. Small pool no hot tub
Not bad, it’s not that good what I usually see in holiday inn
Located in Westside Santa Cruz, Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel is adjacent to Ocean Street with other popular attractions like Santa Cruz Beach Boardwalk within a couple of miles (3 km). The 100 rooms at this hotel include refrigerators and coffee makers and guests can enjoy free breakfast.
Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 100 air-conditioned rooms feature refrigerators, coffee makers, and free local calls. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include hair dryers, ironing boards, and desks. Housekeeping is available on request.
At Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel, guests have access to free WiFi in public areas, a seasonal outdoor pool, and express check-out. Self parking is available for USD 10 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include free newspapers, laundry facilities, and a water dispenser.
Sheets & covers disgusting no service had to contact hotel from cellphone. Short staffed and parking horrible had dings on car doors
I liked the location but the room smelled like smoke and they couldn’t relocate us to a different room, the whole family felt ill the whole next day. Breakfast options were limited with no gluten free options at all. Amenity description describes breakfast with more robust options than what was provided.
Dear Scott. I would like to apologize for the experience you encountered during your stay. We value as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your tie filing out the survey. Sincerely, Management
Breakfast wasn't very good and the kitchen closed 20 minutes early so my son was not able to get food not even cereal or a drink.
Dear Valued Guest. I would like to apologize for the experience you encountered during your stay. We value as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your tie filing out the survey. Sincerely, Management
I liked the location. The staff was very friendly. The hot breakfast was not very tasty. The bacon was super odd tasting. The elevator broke on our last day/night, but that is no one's fault. There needs to be a designated smoking area, there were way too many smokers in a non-smoking area. Overall, it was a nice hotel, and it really was a pleasant stay. I would stay there again for sure.
Dear Valued Guest, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feed back to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management
Disappointing! Rented a large room with couch and work space for a premium price. Arrival/parking situation was bad. There was no light in the couch/work area. The reading light over the chair at the other end was too dim to read by. The drawers in the dresser kept sliding open. Minimal use of the internet kept getting "bandwidth limited". The staff was no help and argumentative. Bathroom floor was dirty. Breakfast was good.
Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management
Our stay was really nice; room was clean and parking easy and reasonable. The only issue was the elevator seemed to need maintainence.
Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management
Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management
Dear Ramon, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management