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Recent guest reviews

Tons of homeless in the area. Also tried to use an elevator and a homeless guy was sleeping in the there.

Very friendly and helpful staff. Beautiful facility.

Great Staff

Great room very clean and spacious

Room 100 had lots of noise at night with pipes. Perhaps next to laundry room. Messaged after booking that the pool was closed for the season, but it was being used when we were there. We were not able to use this due to the misinformation. Kids were bummed.

Clean, upgraded room. Breakfast was good too, thank you for having alternative milk options.

Comfortable, clean hotel. Lovely staff. Good value.

I was upset that the pool was closed as my son was looking forward to swimming, I did not see anything online stating the pool was closed for renovations otherwise I would have gone elsewhere. The room smelled like urine.

The staff at the property was excellent our entire stay. When we got to our room super late and pulled the sheets off one of the beds, it was dirty. We went back the following day and they quickly changed rooms for us. The entire stay, I provided excellent customer service. They knew about the surrounding area and answered all our questions about things to do. The neighborhood was a bit more residential for our taste, but the building was safe. It is next door to two fast-food chain restaurants, Denny's and mom-and-pop restaurants which were all great and within walking distance of the hotel. The elevator and floors need a little bit more servicing, but it is not the staff's fault. The breakfast was also great. I got down there first to take my Covid precautions and everything was hot and fresh. Over a good budget-friendly family hotel if you don't need all the frills.

Sheets & covers disgusting no service had to contact hotel from cellphone. Short staffed and parking horrible had dings on car doors

I liked the location but the room smelled like smoke and they couldn’t relocate us to a different room, the whole family felt ill the whole next day. Breakfast options were limited with no gluten free options at all. Amenity description describes breakfast with more robust options than what was provided.

Breakfast wasn't very good and the kitchen closed 20 minutes early so my son was not able to get food not even cereal or a drink.

I liked the location. The staff was very friendly. The hot breakfast was not very tasty. The bacon was super odd tasting. The elevator broke on our last day/night, but that is no one's fault. There needs to be a designated smoking area, there were way too many smokers in a non-smoking area. Overall, it was a nice hotel, and it really was a pleasant stay. I would stay there again for sure.

Disappointing! Rented a large room with couch and work space for a premium price. Arrival/parking situation was bad. There was no light in the couch/work area. The reading light over the chair at the other end was too dim to read by. The drawers in the dresser kept sliding open. Minimal use of the internet kept getting "bandwidth limited". The staff was no help and argumentative. Bathroom floor was dirty. Breakfast was good.

Our stay was really nice; room was clean and parking easy and reasonable. The only issue was the elevator seemed to need maintainence.

Ocean Street Santa Cruz CA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities
  • 24-hour front desk

Located in Westside Santa Cruz within 2 miles (3 km) of Santa Cruz Beach Boardwalk, Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel is within a few miles (5 km) of other popular sights such as Monterey Bay. The 100 rooms at this hotel include refrigerators and coffee makers and guests can enjoy free breakfast.


Dining

Start your day off right with a free full breakfast offered each morning.


Rooms

Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.


Property features

At Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel, guests have access to a sauna, free WiFi in public areas, and express check-out. Self parking is available for USD 10 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include free newspapers, laundry facilities, and a vending machine.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds (Roll-In Shower)

2 Queen Beds | Sleeps 4

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

Everyone (16) Couples (2) Family (13)
5
Family with small children

Tons of homeless in the area. Also tried to use an elevator and a homeless guy was sleeping in the there.

By on May 23, 2023

Review comment responded on May 25, 2023

Dear Colby,I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

5
Everyone

Very friendly and helpful staff. Beautiful facility.

By on May 1, 2023

Review comment responded on May 5, 2023

Dear Kevin,We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

5
Family

Great Staff

By on Apr 14, 2023

Review comment responded on Apr 19, 2023

Dear Brent, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

5
Partner Couples

Great room very clean and spacious

By on Apr 8, 2023

Review comment responded on Apr 19, 2023

Dear Gabriel, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

4
Family

Room 100 had lots of noise at night with pipes. Perhaps next to laundry room. Messaged after booking that the pool was closed for the season, but it was being used when we were there. We were not able to use this due to the misinformation. Kids were bummed.

By on Apr 5, 2023

Review comment responded on Apr 7, 2023

Dear Cesar, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. Every guest is informed the pool is open daily from 7am to 10 pm at check in. It's always best to contact us directly about information. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

5
Everyone

Clean, upgraded room. Breakfast was good too, thank you for having alternative milk options.

By on Nov 14, 2022

Review comment responded on Nov 16, 2022

Dear Monica,We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

5
Family

Comfortable, clean hotel. Lovely staff. Good value.

By on Oct 25, 2022

Review comment responded on Oct 26, 2022

Dear Laura, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

1
Everyone

By on Oct 20, 2022

3
Family

I was upset that the pool was closed as my son was looking forward to swimming, I did not see anything online stating the pool was closed for renovations otherwise I would have gone elsewhere. The room smelled like urine.

By on Aug 29, 2022

Review comment responded on Aug 30, 2022

Dear Sylvia,I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

5
Everyone

By on Jul 10, 2022

Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

1410 Ocean Street, Santa Cruz, CA 95060
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