Parking was difficult. When you check in you have to walk around on the sidewalk because it isn't underground garage and you don't have the key card to get in
I just stayed at this complex and was really looking forward to the stay based on the ratings and reviews of other patrons. However, my room was far below what I would even consider average. The only reason we decided not to change rooms and complain to the front desk was because we were so tired from walking all day. To list a few of the pros- good location, front desk was friendly, room linens appeared clean, the outside appearance was nice. To list the cons (quite a few)- 1. The bathroom door was horribly scratched and painting was peeling everywhere. 2. The lights flickered and buzzed in the room. 3. AC unit turned off and on sporadically all night even though the unit was in the “off” mode. 4. The shower head was broken and stuck on “massage” mode. It was also spraying water from the top of the shower head which got water all over the bathroom. 5. The Wi-Fi was sporadic. 6. The bed was an INTENSE spring mattress with no support and was horribly uncomfortable. 7. The garage was not secure and was very dirty. 8. The breakfast consisted on tiny waffles and a Jimmy Dean microwave sandwich that was served at room temperature. I really was disappointed in the room especially since I paid well over $100 for it. I do wish looking back that I would have went to the front desk with my concerns, but we were tired and just wanted to get some sleep. I personally do not recommend this hotel for the above reasons.
The property was clean and quiet
Great place to stay, comfortable rooms. My only complaint would be the parking. Got in late and with a minivan in there jam-packed garage it was a bit difficult
Windows wouldn’t open, AC WAS DUSTY AND I GOT SICK, breakfast was not good.
Very clean and friendly staff
The furniture had stains. Chair was ripped. Didnt really feel clean.
Clean hotel. Good location. Nice and modern room.
Closeness to all points of interests. Spacious rooms and bathrooms. The staff was helpful in all matters.
The hotel is at very convenient location with many amenities.
The room was spacious and you don’t hear a lot of noise. The only thing I was disappointed about our stay was they gave us a room that already has people staying in it. We didn’t see anyone in the room but their suit case
Very clean, nice, great breakfast, comfy beds, safe feel.
I didn’t like the old furniture and also the TVs were old.
I stayed here a long time ago and coming back now with my own children, I was disappointed to see that things looked the same, the only difference is now everything is run down, worn out, stained etc... this place needs a major redo! The furniture and doors were all beat up, stains on the couch, stains on the curtains and stains on the carpet. The layout of the room is nice bc it’s like having two rooms but it felt worn and dirty. Such a shame. Employees were nice and my kids loved making waffles for breakfast, but things need to be replaced and cleaned. There was even mold in our shower and the tub was too dirty to even think of putting my kids in it. The toilet sounded like the flush on airplane and scared my little one every time we flushed. The temperature control would keep the area where the king bed was cold, but the sofa bed/living room would remain warm! Luckily we were only there for one night. I will not be coming back.
Located in Westside Santa Cruz, Best Western Plus All Suites Inn is within a mile (2 km) of popular sights such as Santa Cruz Beach Boardwalk and Main Beach. This hotel has 77 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and a gym.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9:30 AM.
Best Western Plus All Suites Inn's 77 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs. Bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.
Guests of Best Western Plus All Suites Inn enjoy a gym, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 10.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, a meeting room, and express check-out.
Parking was difficult. When you check in you have to walk around on the sidewalk because it isn't underground garage and you don't have the key card to get in
I just stayed at this complex and was really looking forward to the stay based on the ratings and reviews of other patrons. However, my room was far below what I would even consider average. The only reason we decided not to change rooms and complain to the front desk was because we were so tired from walking all day. To list a few of the pros- good location, front desk was friendly, room linens appeared clean, the outside appearance was nice. To list the cons (quite a few)- 1. The bathroom door was horribly scratched and painting was peeling everywhere. 2. The lights flickered and buzzed in the room. 3. AC unit turned off and on sporadically all night even though the unit was in the “off” mode. 4. The shower head was broken and stuck on “massage” mode. It was also spraying water from the top of the shower head which got water all over the bathroom. 5. The Wi-Fi was sporadic. 6. The bed was an INTENSE spring mattress with no support and was horribly uncomfortable. 7. The garage was not secure and was very dirty. 8. The breakfast consisted on tiny waffles and a Jimmy Dean microwave sandwich that was served at room temperature. I really was disappointed in the room especially since I paid well over $100 for it. I do wish looking back that I would have went to the front desk with my concerns, but we were tired and just wanted to get some sleep. I personally do not recommend this hotel for the above reasons.
Thank you for detailing your concerns. I wish we did know about them while you were here so we could rectify them for you. We have noted the issues and will take appropriate action to get them fixed. I do hope you try us again in the future as I'm sure it will be a more pleasant experience for you. Regards,
The property was clean and quiet
Thank you for your kind feedback.
Great place to stay, comfortable rooms. My only complaint would be the parking. Got in late and with a minivan in there jam-packed garage it was a bit difficult
Thank you.
Windows wouldn’t open, AC WAS DUSTY AND I GOT SICK, breakfast was not good.
Thank you for your feedback. We will address and rectify the issues you noted. Thank you.
Very clean and friendly staff
Thank you for visiting our hotel The Best Western Plus. We welcome your return on your next excursion to Santa Cruz.
The furniture had stains. Chair was ripped. Didnt really feel clean.
Thank you for letting us know about these issues with this room! Have a great day and a good rest of your week!
Clean hotel. Good location. Nice and modern room.
Thank you for taking the time to fill out our survey as well as staying with us. Thank you for the kind words about the hotel. We look forward to seeing you again in the future. Have a great day and a good week!
Thank you for taking the time to write a review. We hope you will allow us to wow you in the future.
Thanks for staying with us. We appreciate your feedback!