Phone does not work in the room and housekeeping does not clean room or replace towels unless it’s requested daily. They also do not empty trash unless you place trash cans in front of room, in fact they don’t replace trash bags and they ask you to do so yourself despite charging $30/day resort fee. The front desk is not helpful whatsoever, even at check out does not print out invoice nor offer to email it. On top of it, despite the room was prepaid through Orbitz, front desk also charged additional local taxes in addition to resort fees. I would avoid this hotel at all cost, there are better lodging options in Pismo Beach.
They seemed a little short staffed on the cleaning side.
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Visited during Spring Break. First room we checked into was not clean enough. Hair on bathroom counter, spots left on bathroom mirror, debris under TV dresser and hair in entry area. Called the front and manager on duty came right over to take a look himself, which was greatly appreciated. He switched us to a different room and personally helped with luggage to new room. At this point, I would’ve given a 4 star still. But it just got worse. Turns out the pool is closed but website didn’t make it clear only saying it’s following guidelines. But other hotel pools are open so it was misleading and needless to say kids were incredibly disappointed since we would’ve chosen a different hotel with an open pool or different location for break. Sat morning, came down to only reataurant open by lobby and no one was there to help; turns out they were doing takeout only cause they were short staffed?! I was also told there was a wedding party so upstairs restaurant would be closed for dinner. Housekeeping NEVER came even when I called specifically to request room cleaning. Halls had debris at all times staircase had garbage. Housekeeping maids were so lazy and unfriendly and one person I saw sitting in the hallway floor with cart and sheets on floor blocking the hall while she was talking with a male maintenance or housekeeping personnel. I had to wait for her to move stuff out of the way to have room to walk past and she did so without apology or any word.
Service was terrible. Food was terrible as well.
Didnt like velet parking an no microwave so if i wanted to reheat my dinner i couldnt
Great location and easy access to the beach. Beautiful hotel
COVID,,,DO NOT BOOK HERE!!! We asked to move our reservation (block of 3 rooms) as one of our guests was showing symptoms of Covid 19. The front desk supervisor responded "it's ok we don't take guests temperatures!!!" He was extremely rude, predatory, and without concern of public safety. I can say first hand that they are not taking the safety of their guests seriously and I would strongly suggest not staying here if health is of concern.
Beautiful hotel. Great location. Great staff. This is the place to stay at when visiting Pismo Beach.
The room was nice. Because of the Covid-19, things were not as advertised on the website. No room service. Every time I called they said they weren't doing it for that service(Breakfast or Dinner). This was a stacation for me and knew I was going to stay in since this was the middle of tourist season. Just wished the amenities were as advertised.
Over all great place! The lack off communication to use the amenities was horrible though, I called in advance to see if the pool and lounge area would be open and they said yes but failed to mention it was by reservations only and so when I checked in they said all reservations were full and I ended up checking out.
Located in Downtown Pismo Beach, Inn at the Pier is adjacent to Pismo Beach Pier and within a mile (2 km) of other popular sights like Monarch Butterfly Grove. This 104-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a fitness center.
Enjoy a leisurely bite to eat at Blonde Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.
All 104 rooms feature microwaves, free local calls, and safes. Guests can expect to find 55-inch LCD TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Ironing boards, desks, and wardrobes or closets are also available.
Inn at the Pier features an outdoor pool, a fitness center, and conference space. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Other amenities at this beach hotel include a TV in a common area and wedding services.
Phone does not work in the room and housekeeping does not clean room or replace towels unless it’s requested daily. They also do not empty trash unless you place trash cans in front of room, in fact they don’t replace trash bags and they ask you to do so yourself despite charging $30/day resort fee. The front desk is not helpful whatsoever, even at check out does not print out invoice nor offer to email it. On top of it, despite the room was prepaid through Orbitz, front desk also charged additional local taxes in addition to resort fees. I would avoid this hotel at all cost, there are better lodging options in Pismo Beach.
They seemed a little short staffed on the cleaning side.
Thank you for the review we appreciate your feedback.
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Thank you for the review we hope to see you again soon!
Visited during Spring Break. First room we checked into was not clean enough. Hair on bathroom counter, spots left on bathroom mirror, debris under TV dresser and hair in entry area. Called the front and manager on duty came right over to take a look himself, which was greatly appreciated. He switched us to a different room and personally helped with luggage to new room. At this point, I would’ve given a 4 star still. But it just got worse. Turns out the pool is closed but website didn’t make it clear only saying it’s following guidelines. But other hotel pools are open so it was misleading and needless to say kids were incredibly disappointed since we would’ve chosen a different hotel with an open pool or different location for break. Sat morning, came down to only reataurant open by lobby and no one was there to help; turns out they were doing takeout only cause they were short staffed?! I was also told there was a wedding party so upstairs restaurant would be closed for dinner. Housekeeping NEVER came even when I called specifically to request room cleaning. Halls had debris at all times staircase had garbage. Housekeeping maids were so lazy and unfriendly and one person I saw sitting in the hallway floor with cart and sheets on floor blocking the hall while she was talking with a male maintenance or housekeeping personnel. I had to wait for her to move stuff out of the way to have room to walk past and she did so without apology or any word.
Dear Anonymous, Thank you for your detailed review of your recent stay with us. We do sincerely apologize for the issues you have mentioned. Your concerns will be investigated as in no way would we ever condone an employee sitting down in a hallway and blocking passage of our valued guests. We appreciate you bringing this to our attention and we wish you all the best!
Service was terrible. Food was terrible as well.
Dear Anonymous, So very sorry to hear that we did not exceed your expectations. Thank you for staying with us and all the best!
Thank you for the review we appreciate your feedback !
Thanks so much for your review! We look forward to your return!
Thanks so much for posting a review of your stay with us. We are thrilled all was well and hope to welcome you back soon!
Didnt like velet parking an no microwave so if i wanted to reheat my dinner i couldnt
Thank you for posting a review of your stay. We appreciate the feedback and we sincerely apologize as you were not able to receive a microwave. They are by request and with many families coming on the weekends, many are reserved. We hope to welcome you back and please reach out ahead of your visit and we will be sure to have your request fulfilled. All the best!
Dear Anonymous, Thank you for your review of your stay with us! We hope to welcome you back soon! All the Best!
Thank you for your review of your stay with us. We sincerely apologize for the experiences you have outlined. Your feedback is very important to us and will be addressed with our team. All the best