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Wyndham Garden San Jose Airport

3.0 out of 5.0
Overview Reviews Amenities & Policies
1355 N 4th Street, San Jose, CA
1-844-663-2269
3.3
out of 5
Average Guest Review
See all 136 reviews
Room cleanliness 3.5
Service & staff 3.5
Room comfort 3.5
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • Family
  • Business

Recent guest reviews

It's far too expensive for the property not to be keeping itself in better shape. The window shades were gnarled and torn, there were bugs on the bed, and the lighting was actually ridiculously bad.

Ugly! Water stained carpet in the hallway. Water stained ceilings. Pristine? Nope. Scary for a single person and a woman to stay there. Feel unsafe. Safe deposit can not be unlocked. No one has the master key. Disappointing "garden view". Landscape does not look nice. The room is nice. It could use more lights. The shades need to come down more to block the light. We will not come back to his hotel property.

I loved everything about this place! Wish I could have stayed longer!

The room was clean and the beds and pillows were very comfortable.

Ok for an overnite near SJC NEEDS renovation Prompt shuttle service both ways.

It wasn’t clean and they didn’t give me the room I booked

Lushly landscaped property, attractive pool, clean throughout. On site restaurant is decent. Rooms very quiet. Enjoyable front desk employees. Two restaurants within one block. Light rail stop two blocks. Five minutes from the airport, with free shuttle.. don't forget to tip the driver.

This "hotel" is a "partner" property that only carries the Wyndham name. It is NOT a Wyndham hotel. Upon check-in I heard staff telling everyone else checking in not to put their room keys near anything electronic (cell phones, etc) or credit cards as those things would render the keys unusable. They never told me that, however, I paid attention to the advice. Upon entering my room, the air conditioning would not work. I called the front desk to let them know. They sent a maintenance worker who rigged a solution that allowed me to use the AC by bypassing the wall control which was not working. The maintenance worker stated the wall control just needed batteries, however, he never came back to put any in. A few minutes later, I went to wash my hands and the only sink in the room would not drain. I pushed open and closed the drain stop and a putrid odor came from the sink. It did temporarily open the drain a bit, but the smell never went away. Taking a shower was an exercise in terror. The tub underneath me sounded and felt as if it was going to fall through to the first floor. The tub was soft and springy and produced creaking and cracking sounds as I moved to get to soap/shampoo or just turned to wash my back. I notified Wyndham that their decision to put their name on this property might need to be re-thought and to outline my concerns. The issues in my room were never addressed by Wyndham or the property's management. Stay away from this faux Wyndham!

Check-in service was terrible. I was suppose to receive a court yard view but was assigned a ground floor room with the view of a service building. The front desk receptionist did not know where my room was located and told me to park on the opposite side of the hotel and bring my luggage through the lobby, out to the pool and around to side where room was located. If she had properly directed me to my room, I could have parked right outside the room assigned. The room itself appeared moderately clean however my daughter and I ended up with bed bug bites. The complimentary shampoo and conditioner left in the room was half used and the blow dryer was broken. Very disappointing stay.

Quite, beautiful, clean, relaxing. Price was great. Each staff member was friendly, extremly helpful. Helping with directions and recomendations. The spirit in the staff here was great! Really all a great bunch of folks!! Have a great stay.

Overall this property needs a facelift. I booked a 2 double bed room and the hotel only has king room. they promised to bring a roller bed but I have to wait for almost 2 hours to get it and it is so uncomfortable that no one want it...Room is small (staff claimed they gave me an upgrade to a king "suite"). I would never book this hotel again.

N 4th Street San Jose CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in North San Jose, Wyndham Garden San Jose Airport is within a few miles (5 km) of popular sights such as San Jose State University and San Jose Museum of Art. This 195-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Order from room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. Beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free local calls.


Property features

At Wyndham Garden San Jose Airport, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

King 1 | Sleeps 2
$108* Per night/room Oct 18 - Oct 19

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Courtyard View)

Queen 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Wyndham Garden San Jose Airport

Everyone (99) Couples (6) Business (8) Students (1) Family (20) Other (2)
1
Families

It's far too expensive for the property not to be keeping itself in better shape. The window shades were gnarled and torn, there were bugs on the bed, and the lighting was actually ridiculously bad.

By on Oct 3, 2019

Review comment responded on Oct 3, 2019

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

3
Everyone

By on Sep 20, 2019

Review comment responded on Sep 21, 2019

We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2
Partner Couples

Ugly! Water stained carpet in the hallway. Water stained ceilings. Pristine? Nope. Scary for a single person and a woman to stay there. Feel unsafe. Safe deposit can not be unlocked. No one has the master key. Disappointing "garden view". Landscape does not look nice. The room is nice. It could use more lights. The shades need to come down more to block the light. We will not come back to his hotel property.

By on Sep 12, 2019

Review comment responded on Sep 13, 2019

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4
Everyone

By on Sep 6, 2019

Review comment responded on Sep 7, 2019

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

1
Everyone

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

5
Everyone

I loved everything about this place! Wish I could have stayed longer!

By on Aug 25, 2019

Review comment responded on Aug 25, 2019

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4
Families Families

The room was clean and the beds and pillows were very comfortable.

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our pillows and your insights regarding our room. We hope you will return so that we can provide you an even superior experience.

4
Families

Ok for an overnite near SJC NEEDS renovation Prompt shuttle service both ways.

By on Aug 3, 2019

Review comment responded on Aug 3, 2019

Thank you for your review and comments regarding our shuttle and service. We hope to someday have another opportunity to host your stay.

5
Everyone

By on Jul 31, 2019

Review comment responded on Aug 1, 2019

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

2
Business Business Travelers

It wasn’t clean and they didn’t give me the room I booked

By on Jul 31, 2019

Review comment responded on Aug 1, 2019

Thank you for your review and comments regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

Wyndham Garden San Jose Airport

1355 N 4th Street, San Jose, CA 95112
url importing https://www.orbitz.com/San-Jose-Hotels-Wyndham-Garden-San-Jose-Airport.h20740-p2.Hotel-Reviews