My credit card was inappropriately charged beyond the required deposit. Moreover, I was charged twice for parking. I talked to a Hilton staff member whose name is Dakota three times; he ensured me that he would correct the incorrect charges. He did not after three requests to do so.
Bed was comfy, free wifi in room. Location is great. Staff communication was great.
I liked it a lot especially for my first time at a hotel
On site parking $35 day. I parked off site for FREE, No nearby Eateries, room was clean, homeless shelter 1 block away.
The Bad: I don't like the fact that I had to pay $30 for a one-night's stay at a hotel that I had already paid for. That's called a "hidden fee," and it's ridiculous to charge your own guests to park. The Good: This hotel was extremely clean, and went the extra effort to ensure a COVID-friendly stay. I think the rooms are being renovated, as our room appeared to have brand-new carpet and other modern amenities. The bed was the most comfortable that I've ever slept in, and I almost asked the hotel where they buy their beds and linens, so I could replicate the environment in my own home! I would definitely stay here again.
Gregg from nights is excellent. Gold Star and very pleasant. Days Desk people could work on personality and following threw on things better.
Nice location connected to the convention center and walking distance to everything.
Location may be this hotel's best feature. It is right by the convention center. This Hilton is an older property and the rooms have not been updated in quite a while. There were no available outlets by the bed nor any device outlets for charging phones or computers by the bed. Our TV had very few channels and the remote was nearly impossible to get to work. It does have on demand movies with many to choose from, albeit they were expensive to rent. There is small fitness room with nice treadmills and a couple of other aerobic machines. Handweights are also available along with a Universal machine. However there are no mats. There is a pool on the third floor but it is very small. The staff was great. It does have a restaurant and bar that seemed fairly nice.
Roger at the front desk was really helpful. He upgraded my room
The bathroom faucet leaks, tv brightness was low and cannot be controlled with generic remote, they charge 5$ for receiving my mail (5 grams.only)
It was a fast and easy check in.. rooms are clean and beds are comfortable
Old rooms, bathroom Noisy air conditioner Overpriced
Property is in desperate need of an updated. Room was dirty with stains. Won’t be back.
Located in Downtown San Jose, Hilton San Jose is a leisurely stroll from popular sights such as Adobe Corporate Headquarters and San Jose State University. This 353-room, 3.5-star hotel has a restaurant, an outdoor pool, and a fitness center. It's connected to the convention center in central San Jose and also close to SAP Center at San Jose.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.
The 353 rooms have an array of amenities, including refrigerators, coffee makers, and free local calls. LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.
At Hilton San Jose, guests enjoy an outdoor pool, a fitness center, and a spa tub. Valet parking is available for USD 40 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and a computer station.
My credit card was inappropriately charged beyond the required deposit. Moreover, I was charged twice for parking. I talked to a Hilton staff member whose name is Dakota three times; he ensured me that he would correct the incorrect charges. He did not after three requests to do so.
Bed was comfy, free wifi in room. Location is great. Staff communication was great.
I liked it a lot especially for my first time at a hotel
On site parking $35 day. I parked off site for FREE, No nearby Eateries, room was clean, homeless shelter 1 block away.
The Bad: I don't like the fact that I had to pay $30 for a one-night's stay at a hotel that I had already paid for. That's called a "hidden fee," and it's ridiculous to charge your own guests to park. The Good: This hotel was extremely clean, and went the extra effort to ensure a COVID-friendly stay. I think the rooms are being renovated, as our room appeared to have brand-new carpet and other modern amenities. The bed was the most comfortable that I've ever slept in, and I almost asked the hotel where they buy their beds and linens, so I could replicate the environment in my own home! I would definitely stay here again.
Gregg from nights is excellent. Gold Star and very pleasant. Days Desk people could work on personality and following threw on things better.
Thank you for your recent review on Orbitz. Customer feedback is very important to us. We certainly hope you enjoyed your stay with us. Thank you for your business and we look forward to welcoming you back. Gary Hageman / General Manager / Hilton San Jose
Thank you for your recent review on Orbitz. We always appreciate hearing back from our valued customers. Thank you for recognizing Gregg. We will be sure to address the day shift concerns. We greatly appreciate your business and look forward to welcoming you back. Gary Hageman / General Manager / Hilton San Jose