The location was great. Had access to all kinds of stores, restaurants and convenience stores. And the room had a kitchenette which came in very handy. Would stay there again. The staff was very friendly.
People partying outside is a regular thing
Showed up for a reservation and told no rooms available. Orbitz could not find any other rooms and we were forced drive back home. Orbitz also issued a refund and a credit.
It is an older property but it is clean, efficient, slept 4, beds & pillows were good, shower could flow better but i think it is a water conservation issue, parking well lit, but hey, for the price in Austin, it works, it is simply no frills, but, they give you a psuedo breakfast so life is good!
Very unclean. The rooms were stinky and dirty. The staff was constantly checking her mobile phone while the customer was waiting.
Anthony at the front desk was very helpful when we discovered that the hotel is a pet friendly hotel. Meaning, we reserved the room not knowing that some or all rooms have had animals in them at some point and I am seriously allergic. One hour in the room and I could not breath well. Got with Orbitz, so they could reach out to the hotel for a refund. There was some miscommunication at first but it was quickly handled
This stat was a horrible experience. My family and I will never return
I stayed 8-25. Price was outstanding. For the price & location the deal was good. If you're a traveling man, alone, its fine. It wouldnt be a good honeymoon or stay. A young lady at the desk in the morning was very friendly. Young man working overnight reeked strongly of marijuana. I would come back for the price.
After entering the room we noticed how filthy it was and went back down to the front desk and gave back the keys. Soap was opened beds were filthy our shoes stuck to the carpet when walking across it. Broke cabinets... over all disgusting!
I WENT TO THE HOTEL AND EVERYONE WORKING OR AROUND LOOKED LIKE THEY WAS ON DRUGS.I CHECKED IN AT 3:00PM AFTER WAITING 1 1/2 HRS FOR ROOM.WHEN I OPEND THE DOOR EVERYTHING WAS ON THE BED AND FLOOR,NOTTING HAD BEEN DONE,BEER CAN,DRUG ACTIVE,SEX AND YOU NAME IT.I WILL NOT BE USING YOU GUYS AGAIN.REFUND
Its acceptable but not much more. Location not the best, outdated n rundown. Smaller n lesser quality than extended stay at arboretum
I woke up late. I had no soap, shampoo or towels. I had to dry with a small hand towel. I could not get the front desk to complain. Issues were addressed and the clerk said sorry because they had several of the same complain that morning. They did not offer to deduct or alter my bill. I should have stayed in a tent on the river. BAD BAD BAD experience
I stay a few nights at this place and It was a very disappointing experience staying at this place..... There is no room service, no change of fresh sheets nor towels at this so-called hotel. And it isn't easy to find nor is it safe. It seems like a safe haven for illegal activities. Upon my arrival I had to wait to be checked in because there was a big fight. By the way, there is no breakfast at all.... Only coffee and a few bagged muffins stored away in a cupboard. And to make matters worst, the general manager seems a little uptight. Don't waste your money at this place. It is better off paying a little more somewhere else that has quality and comfort.
Front desk workers ignored us and checked in and out people who came after us. Roaches were crawling over the front desk and our room had a few roaches and brown and red spiders. Worst experience ever.
Everything was great for the weekend. We loved having a mini kitchen in our room allowing us to cook there instead of eating out so that was a plus. The only thing was the bed was a little too small but we made it work out.
All hotel were full so I was stuck here. Not bad, the price was to high. But i would do it again if I had to.
Missing cover plate on an electrical socket. Bathroom vent didn't work, bathroom facilities in need of repair.Drip, drip, drip, swish(the tank refilled all night) First floor room, window didn't lock. Overall, the minute I entered the room and complete my inspection I would not have stayed in this room. I only stay in the room because the area was occupied to capacity for the State Championships.
Room was smokey, hotel dirty, manager not polite, spoke to upper management . he was very polite and was willing to make it right. Nice owner.
Check in was ok, staff was nice but not overly helpful or focused on us. The room included only one towel and no pots/pans/plates which I would have expected given that it's an extended stay with an oven etc. The front desk told us we could bring our one towel back to the front desk to exchange it if needed, really?!? Bed wasn't very comfortable and the only reasonably nice thing in the room was a brand new tv. The lights by the bed didn't work and there was no alarm clock. Felt like a good location and was quiet.
Located in Three Points, Extended Stay America Suites Austin Round Rock North is a leisurely stroll from sights such as Memorial Park and Renaissance Square. This 104-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests of Extended Stay America Suites Austin Round Rock North enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a convenience store, a vending machine, and barbecue grills.
The location was great. Had access to all kinds of stores, restaurants and convenience stores. And the room had a kitchenette which came in very handy. Would stay there again. The staff was very friendly.
People partying outside is a regular thing
We apologize for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. Sincerely, Hotel Management
Showed up for a reservation and told no rooms available. Orbitz could not find any other rooms and we were forced drive back home. Orbitz also issued a refund and a credit.
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please know, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
It is an older property but it is clean, efficient, slept 4, beds & pillows were good, shower could flow better but i think it is a water conservation issue, parking well lit, but hey, for the price in Austin, it works, it is simply no frills, but, they give you a psuedo breakfast so life is good!
Ron, thank you for being our guest. We are pleased you liked our well-kept property as well as the value we offer, but we are sorry we missed meeting some of your expectations. We appreciate your comments and hope to have an opportunity of hosting you again in the future for a memorable stay. Sincerely, Hotel Management
Very unclean. The rooms were stinky and dirty. The staff was constantly checking her mobile phone while the customer was waiting.
Thank you for sharing your feedback. We are extremely sorry for failing to provide you a spotless accommodations and responsive service. This is not acceptable and appropriate actions will be taken to make sure we serve our guests better. We hope to have another chance so we can demonstrate our hospitality. Sincerely, Hotel Management
Anthony at the front desk was very helpful when we discovered that the hotel is a pet friendly hotel. Meaning, we reserved the room not knowing that some or all rooms have had animals in them at some point and I am seriously allergic. One hour in the room and I could not breath well. Got with Orbitz, so they could reach out to the hotel for a refund. There was some miscommunication at first but it was quickly handled
Carlos, we were disheartened to see from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. Thank you for your recent visit with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
This stat was a horrible experience. My family and I will never return
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I stayed 8-25. Price was outstanding. For the price & location the deal was good. If you're a traveling man, alone, its fine. It wouldnt be a good honeymoon or stay. A young lady at the desk in the morning was very friendly. Young man working overnight reeked strongly of marijuana. I would come back for the price.
Thank you for taking the time to write a review of your stay. We take guest feedback to heart and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
After entering the room we noticed how filthy it was and went back down to the front desk and gave back the keys. Soap was opened beds were filthy our shoes stuck to the carpet when walking across it. Broke cabinets... over all disgusting!
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I WENT TO THE HOTEL AND EVERYONE WORKING OR AROUND LOOKED LIKE THEY WAS ON DRUGS.I CHECKED IN AT 3:00PM AFTER WAITING 1 1/2 HRS FOR ROOM.WHEN I OPEND THE DOOR EVERYTHING WAS ON THE BED AND FLOOR,NOTTING HAD BEEN DONE,BEER CAN,DRUG ACTIVE,SEX AND YOU NAME IT.I WILL NOT BE USING YOU GUYS AGAIN.REFUND
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Diane, thank you for your kind words about our hotel. We are delighted to know that our location was perfect for your trip. We are pleased your suite with the kitchenette facility was ideal for your needs. Thank you for being our guest at Extended Stay America, and we are eagerly looking forward to welcoming you back soon. Sincerely, Hotel Management