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Recent guest reviews

Payed for room. They had no rooms.

Big, comfortable room with a wonderful big window and a city view!

the drinks at the rooftop bar were over the top expensive. It was beautiful though! The staff was very accommodating. The restaurant was nice. the hotel is in a nice location with a jazz bar across the street!

The room was not clean and the mattress was stained severely, it was disgusting.

Incredible experience.

The mattress is hard in all rooms so no Westin dream mattress sleep for me :(

I wish there was more affordable parking options on property.

I really enjoyed the pool and staff. Also, everything seemed cleaned and followed protocol needed for covid. I really enjoyed my stay.

We stayed at the Westin in Downtown Austin over Labor Day weekend 2020. One of the main attractions of this hotel was the rooftop pool/bar. Unfortunately while checking in we were told that reservations were required to occupy the pool area. There were no open reservations for our first day, we were able to book a reservation for the following evening but you’re only allowed 2 hours in the pool area. This was a HUGE disappoint for us and we felt mislead, there should be a disclaimer on their website about these limitations. Also there were guest from a prior time slot that continued they’re time in the pool area way past their time slot. Another issue we had was parking, they only have Valet parking, no self parking provided or offered. Upon arrival there were 2 lines of cars on the side of the road waiting for Valet. The lines stretched all the way to the corner of the next street. Luckily we found a parking garage in walking distance (5 min) two blocks to the West, Called Little Field Garage. You’re able to park overnight at Little Field for a daily rate of $24. There is some metered parking around the hotel but after midnight the streets are closed to allow people to walk freely on the streets without the interference of traffic. Even after checking in you’ll easily find yourself waiting in line for an elevator since they only allow 2 people in an elevator at a time due to covid. On the plus side you’re able to walk a few minutes to several restaurants as well as food tru

Check in was great . Lady That checked me in was friendly and made me feel super welcomed. Evening staff wasn’t as pleasing and quite rude. Upon check out I was told the bar was still serving breakfast 10:50am Got to the bar sat down and by the time server/bartender was able to get to me she rudely said ; “what do you want? Cause we are already closed!” All I wanted was a latte . After her response, I stood up grabbed my bags and left . Room: Shower box had some black mold on the bottom part on the glass. Ugh. Disgusting! Curtains don’t block the sun entirely so if you’re a night owl and enjoys sleeping in be aware. Location: Amazing ! Rooftop pool: Staff friendly

Rooms were clean and modern. We loved the marble nightstands. We didn’t like that there wasn’t free parking. $53 for valet. Also the top floor pool was fillled to the brim. We decided to skip it.

Nice hotel, but the pool is a bit too small and not a lot of space of the rooftop for chairs, etc...overall though nice stay!

Very nice breakfast area, excellent service. Rooms were good as well.

Loved the rooftop bar! Would have been nice to have a happy hour for guests. I am a Marriott Rewards member and thought that I wouldn't have a problem getting a least an hour more late check out so I can go to church and return to change for our flight home. No they did not accommodate and yet the other two couples that I was traveling with that requested late check out were allowed 3 extra hours!!!

They didn’t honor my reservation. The cancelled the day of

East 5th Street Austin TX

Hotel highlights

  • Walking distance to Sixth Street and Austin Convention Center
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Austin, The Westin Austin Downtown is adjacent to Sixth Street and within a 10-minute walk of other popular attractions like Austin Convention Center. This 366-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and a rooftop terrace.


Dining

Enjoy a leisurely bite to eat at Stella San Jac, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

The 366 rooms are soundproofed and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and 49-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Built in 2015, the brand new The Westin Austin Downtown offers an outdoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is offered for USD 54 per night. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, 16 meeting rooms, and conference space.

Room options

Suite, 1 Bedroom, Non Smoking, Corner

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for The Westin Austin Downtown

Everyone (19) Couples (5) Family (3)
1
Everyone

Payed for room. They had no rooms.

By on Nov 21, 2021

Review comment responded on Nov 26, 2021

Thank you for your feedback Kris, we do apologize for an issues it caused upon your arrival.

5
Everyone

By on Aug 18, 2021

Review comment responded on Nov 18, 2021

Thank you for the 5 star review Alejandro Balderas!

3
Everyone

By on Jul 31, 2021

Review comment responded on Nov 1, 2021

Thank you Nancy for your review.

5
Partner Couples

Big, comfortable room with a wonderful big window and a city view!

By on Jun 16, 2021

Review comment responded on Jun 20, 2021

Thank you! We're happy to hear you enjoyed your stay!

5
Partner Couples

the drinks at the rooftop bar were over the top expensive. It was beautiful though! The staff was very accommodating. The restaurant was nice. the hotel is in a nice location with a jazz bar across the street!

By on May 3, 2021

Review comment responded on May 7, 2021

Thank you for the review!

3
Friends

The room was not clean and the mattress was stained severely, it was disgusting.

By on May 3, 2021

Review comment responded on May 7, 2021

I'm so sorry to hear about your experiences. Thank you for taking the time to submit your feedback.

5
Business Business

Incredible experience.

By on Apr 9, 2021

Review comment responded on Apr 13, 2021

Thanks for the 5 stars

1
Everyone

By on Mar 29, 2021

Review comment responded on Apr 13, 2021

Thank you for your feedback

2
Family Partner Couples

The mattress is hard in all rooms so no Westin dream mattress sleep for me :(

By , from Austin on Jan 5, 2021

Review comment responded on Jan 18, 2021

Dear Damon, Thank you for taking the time to provide feedback regarding your recent stay. I am truly sorry that the mattress was not up to your expectations. I assure you that is not the norm, and will be looked into right away. We hope you allow us the opportunity to welcome you back the next time your travels bring you to Austin!

2
Everyone

By on Dec 22, 2020

Review comment responded on Dec 26, 2020

Please let us know if you have any feedback on how we can improve.

The Westin Austin Downtown

310 East 5th Street, Austin, TX 78701
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