Didn’t like that the lobby was under renovation and they asked for deposit
Very comfortable beds and big room. So much light outside, feels safe.
There is limited parking. There is an iHop next door. There were people wondering on the street outside the property. The bathroom and shower fixtures are in need of update. The phone's mylar panel stated: CARIBE ROYALE ORALANDO (with the associated address, contact information, and URL). The room was decent and contained 2 office style chairs, a large work desk, dresser, an ironing board, microwave, refrigerator, and hair dryer.
We stayed there for one night, it was the wrong decision to choose this property, lots of noise around midnight , it was not easy to find the parking. inside the room - the bed side plugs were not working, when we called for late check in to the front desk, the response was not too good as well, overall I was not satisfied with the stay at this property,
We work out of town so we are always in hotels. America’s Best Value Inn wanted 140.00 per night, but when we said we could buy the room on Orbitz for 70.00, we were told to do that so we did. Once we completed our booking online, showed the guy we paid 70.00 for the night, now it was we had to pay 25.00 to check in early, 100.00 deposit for the room, 15.00 per person for a 2 bed room (it was me, my husband and my 13year old son) and 29.00 for pet fee. The room was horrible! Looked like someone kicked the air conditioner temperature controller in, the door would not sit plumb against the door frame as if someone tried to jimmy the door open, DOES NOT LOOK LIKE THE PICTURES ONLINE, they would not change our room and preceded to ask us if we did all of that to the room but then turned around and told us he will call his maintenance guy because the maintenance guy knows how to fix that particular air conditioner control. The beds were hard, it smelled of nothing but marijuana when you first walked in (supposed to be non-smoking), you could hear people being loud outside the room all night and morning, furniture was very worn down, lamp was stained and all I could think to myself is really??? 140.00 a night for this??? Trust me, DO NOT stay here. I’ve stayed in a lot of different hotels for different prices traveling for work like I do, you can find something WAY BETTER AND CHEAPER. They do not take care of this place but they will charge an arm and a leg for you staying there.
The floor was dirty and I'm not sure when the last time it had been swept. I had to wear flip flops anytime I walked on the floor to keep my feet clean.
The worst hotel! Service sucks! They definitely need to learn customer service!!
very noisy, road noise on one side of building worse than the other side, noisy clientele, breakfast ok
What was unique was the shooting that took place at the hotel literally in the room underneath mine . I was not pleased with my stay at Americas best value Inn never again i wouldn't recommend the stay staff is very rude.
The front desk host was not friendly or welcoming. When we got to our room at 3 pm, there was loud noise from construction in the room directly above us going on until we went out for the evening at 6:30 pm. I called the front desk to ask for a different room and was told he couldn’t help me because he was waiting on other customers. I then asked him to call me back, which he didn’t. Horrible customer service!! I would never recommend or stay here again.
Did like I didn't say that they were have to pay an extra $100 upon your transaction
I booked for a non smoking room, even though there was a non smoking sign in the room but room had a heavy smell from previously smoking.
You get what you pay for, it is a convenient and cheap place to stay but customer service should be a given. Kid in office looked like he didn't want to be bothered, too busy with ear buds in his ears. No greetingno nothing. Road noise is loud. Water temperature would change in middle of shower, either scalding or cold. A/C you could not control. Cleaning lady was nice. Iron had black plastic melted on it, went to exchange and received same crappy customer service.
Located in North Central Austin within a short walk of Austin Community College Highland, Americas Best Value Inn Austin University is within 2 miles (3 km) of Cast Clinic - Dell Children's Medical Center. This 84-room motel has in-room conveniences like refrigerators, microwaves, and TVs.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Washers/dryers, refrigerators, and microwaves are also available.
Guests of Americas Best Value Inn Austin University enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include express check-in, laundry facilities, and an ATM.
Didn’t like that the lobby was under renovation and they asked for deposit
Very comfortable beds and big room. So much light outside, feels safe.
Hi Alfonso,Appreciate your rating and review. Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!
There is limited parking. There is an iHop next door. There were people wondering on the street outside the property. The bathroom and shower fixtures are in need of update. The phone's mylar panel stated: CARIBE ROYALE ORALANDO (with the associated address, contact information, and URL). The room was decent and contained 2 office style chairs, a large work desk, dresser, an ironing board, microwave, refrigerator, and hair dryer.
Hi Fredrick, Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our comfortable room. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
We stayed there for one night, it was the wrong decision to choose this property, lots of noise around midnight , it was not easy to find the parking. inside the room - the bed side plugs were not working, when we called for late check in to the front desk, the response was not too good as well, overall I was not satisfied with the stay at this property,
Hello, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again!
We work out of town so we are always in hotels. America’s Best Value Inn wanted 140.00 per night, but when we said we could buy the room on Orbitz for 70.00, we were told to do that so we did. Once we completed our booking online, showed the guy we paid 70.00 for the night, now it was we had to pay 25.00 to check in early, 100.00 deposit for the room, 15.00 per person for a 2 bed room (it was me, my husband and my 13year old son) and 29.00 for pet fee. The room was horrible! Looked like someone kicked the air conditioner temperature controller in, the door would not sit plumb against the door frame as if someone tried to jimmy the door open, DOES NOT LOOK LIKE THE PICTURES ONLINE, they would not change our room and preceded to ask us if we did all of that to the room but then turned around and told us he will call his maintenance guy because the maintenance guy knows how to fix that particular air conditioner control. The beds were hard, it smelled of nothing but marijuana when you first walked in (supposed to be non-smoking), you could hear people being loud outside the room all night and morning, furniture was very worn down, lamp was stained and all I could think to myself is really??? 140.00 a night for this??? Trust me, DO NOT stay here. I’ve stayed in a lot of different hotels for different prices traveling for work like I do, you can find something WAY BETTER AND CHEAPER. They do not take care of this place but they will charge an arm and a leg for you staying there.
Hello, We are distressed to see you unhappy. We never want our guests to have such kind of experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review.
The floor was dirty and I'm not sure when the last time it had been swept. I had to wear flip flops anytime I walked on the floor to keep my feet clean.
Hello, Thank you for the feedback. We always aim to provide our guests with a pleasant stay without any flaws. So it saddens us to hear we missed the mark for you. Please accept our apologies for the inconvenience you encountered during your stay. We have shared your feedback with our housekeeping team for improvement. Hope to serve better next time!
We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. Rest assured we are working on the issue, to improve our services and ensuring the quality of stay for our guests. We hope to see you soon and experience a better stay and service at the hotel.
Hello, We are sad to see this rating. We apologize for your experience. Kindly let me know about your disappointments in more detail so that we serve you better in the future!
The worst hotel! Service sucks! They definitely need to learn customer service!!
We are so sorry to learn about this incident during your recent stay. We apologize for the inappropriate behavior shown by our staff. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.
Hi Pedro,We regret the inconvenience you had regarding the unexpected deposit. Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.