Casulo Hotel

Close to 6th Street so I guess great location. Check in ummm we got there at 4pm and the room was still not ready..check in is at 3pm but lady at front did hurry and got our room. You can obviously tell the hotel and rooms are dirty. Personally we had took our own blankets, pillows and towels so we went to sleep on top of our blanket and used our stuff only. Some lights in the room didn’t work, inside handle from bathroom door was missing but i must say at least the tub was very clean. Overall it was a ummm ok hotel. It wasn’t the worst either..I’ve definitely seen worst! Just don’t expect this hotel to be omg good.

It was a last minute booking, it showed a 3.5 star hotel so I figured it couldn't be that bad! Then I checked yelp reviews and WHOA they paint a pretty bad but accurate picture of the property. Pool was empty outdoor area looked as if it had been abandoned years ago, no free advertised breakfast. The room was tolerable, sheets seemed clean, there was stuff stuck above the bed like there was a cake fight but I didn't touch it. No chairs in room, chaise chair sank to the bottom when I sat in it to tie my shoes and bed seemed old but firm. Bathroom seemed clean enough but no water pressure for the shower. Since we stayed just to sleep arrived at 11 pm left by 7 am we used it. Not a place for couple, families, maybe a little more unsavory types..

Dirty

The photos do not match what the hotel was. We immediately checked out. The beds were sitting on bricks n rocking over if we sat down. Do not stay here

STAY AWAY! I first stayed at this hotel when it first opened almost 10 years ago, and it was absolutely beautiful. The beds were plush, the rooms were decorated and it was just kept super clean. You could tell that the manager took great pride in their establishment. However, it's heartbreakingly run down these days. The plumbing barely worked in any of the 4 rooms I was shown. When the shower didn't work in my originally assigned room, the front desk agent began the process of looking for a new room. It simply got worse from there. I was shown to another room where the overhead light was hanging out of ceiling and the curtain blocking the window into the bathroom was broken. The hotel smelled stale and the air conditioning barely worked. Each room increasingly got worse. One room had weird brown stains on the wall, stains of the carpet and furniture. Toiletries had been previously used and not replaced for new guests, and then there was a door to a joined room that did not have a lock on it. I packed my bags and headed back down to the front desk and requested a refund. I received a signed receipt from the front desk agent and an expected refund date of 1/27/2020. Here we are 2/21/2020 and the hotel is ignoring Orbitz’s refund request, indicating that I stayed for both nights of my reservation (room was reserved for 3 nights) when I didn't even stay there and needed to find a hotel in Austin at 10pm on a Friday night. Stay away from this place!

The Casulo by itself would be interesting, as it has an Asian theme that seems authentic, but is not promoted in any way and comes across as a surprise to guests. This property should be marketed to a specific audience who appreciates the Oriental nature of the decor. Finding the right audience would allow charging more for this impressive facility. The clientele as they are now seem to be attracted solely on the lower price, which leads to issues that we witnessed.

The place is a dump. Avoid at all cost. Dirty, unkept and dreadful.

The property is near downtown Austin. The location is good. The bed was comfy and the stuffs were really nice and friendly. Checking in was really quick. The room could have been a little bit more cleaner. Just stayed only one night but overall it was a pleasant stay.

The price and location were the reasons we booked the hotel. However, upon arriving we had our first negative impression. The person at the front desk was sitting down casually as he checked us in, which wasn't bad, just different. There was a second guy sitting behind him, looking down at his phone, and snickering the whole time. Neither of the guys wore uniforms or name tags, so not the usual check in experience. Odd. The hotel itself was not what we had hoped for. The pictures online look great, like a nice boutique hotel. But the reality is the hotel looked and felt like a budget motel with some minor cosmetic updates. Loud AC. Cheap bed linen. Oh well. You get what you pay for.

I liked the jacuzzi bath tub in the room and the shower.

The property was probably built to be nice. Unfortunately it has had a turn for the worst. There were multiple patches in the sheetrock on the walls. The bathroom sink was dirty and the shower soap dish was literally caked with other people’s soap scum. It looked as if it hadn’t been cleaned in months. The amenities were lacking. Any single one wouldn’t have been so bad but the accumulation made it awful. The coffee pot in the room proved useless as they only had thin plastic cups instead or paper or styrofoam. There was only one, small, thin bath towel in the room. No hand towel, wash cloth or multiple big fluffy bath towels that would allow for a guest. The shower wall was all glass looking into the bedroom but the shade didn’t pull down so being naked could be awkward. The breakfast buffet was depleted by 9:30 on a Sunday. The elevator buttons only worked if you giggled them. The pool was closed until “further notice” and there were piles of construction equipment located around the property that you wouldn’t have noticed at night but became glaring in the morning daylight, albeit, with no apparent renovation in sight. It certainly wasn’t worth the 150.00 that it cost me. There was a Doubletree down the road, for ten dollars more, that I wishI would have taken. This experience has made me re-think booking hotels that aren’t chains. And that makes me sad.

You all should look into how this place is advertised.

I have stayed here several times and do so out of habit. Over the last couple times it has really gone down. The room had a portable AC unit for cooling and when we got into the room the exhaust that was supposed to be blowing out the window was blowing into the room. Since it was just my grown son and I we fixed it an moved on. Son goes into the toilet and I hear.... dang it..... he comes out and says the dang toilet shot water out of it when I flushed it and splashed on my arm and shirt. We were there to sleep for 5 hours after a game and took it all in stride. We won't be going back though.

This hotel is just ok to spend one night. It smells very dirty and very sketchy people are roaming this property. The pool is closed and the breakfast is very poor. I would not stay here again!

Need refund got bed bugs and had to go to my pcp which costed me a lot more than one night stay at a so called nice hotel

No air conditioning and Temperature was 90s! Water leaking in one room and no condiments or coffee in another room. Rooms dirty- stains on drapes, rugs, etc. We had Four different rooms in 5 days!!! Orbitz should seriously consider removing this property from their listings! Terrible experience- all rooms smelled musty and damp! We couldn’t wait to leave this hotel!!