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Recent guest reviews

STAY AWAY! I first stayed at this hotel when it first opened almost 10 years ago, and it was absolutely beautiful. The beds were plush, the rooms were decorated and it was just kept super clean. You could tell that the manager took great pride in their establishment. However, it's heartbreakingly run down these days. The plumbing barely worked in any of the 4 rooms I was shown. When the shower didn't work in my originally assigned room, the front desk agent began the process of looking for a new room. It simply got worse from there. I was shown to another room where the overhead light was hanging out of ceiling and the curtain blocking the window into the bathroom was broken. The hotel smelled stale and the air conditioning barely worked. Each room increasingly got worse. One room had weird brown stains on the wall, stains of the carpet and furniture. Toiletries had been previously used and not replaced for new guests, and then there was a door to a joined room that did not have a lock on it. I packed my bags and headed back down to the front desk and requested a refund. I received a signed receipt from the front desk agent and an expected refund date of 1/27/2020. Here we are 2/21/2020 and the hotel is ignoring Orbitz’s refund request, indicating that I stayed for both nights of my reservation (room was reserved for 3 nights) when I didn't even stay there and needed to find a hotel in Austin at 10pm on a Friday night. Stay away from this place!

The Casulo by itself would be interesting, as it has an Asian theme that seems authentic, but is not promoted in any way and comes across as a surprise to guests. This property should be marketed to a specific audience who appreciates the Oriental nature of the decor. Finding the right audience would allow charging more for this impressive facility. The clientele as they are now seem to be attracted solely on the lower price, which leads to issues that we witnessed.

The place is a dump. Avoid at all cost. Dirty, unkept and dreadful.

The property is near downtown Austin. The location is good. The bed was comfy and the stuffs were really nice and friendly. Checking in was really quick. The room could have been a little bit more cleaner. Just stayed only one night but overall it was a pleasant stay.

The price and location were the reasons we booked the hotel. However, upon arriving we had our first negative impression. The person at the front desk was sitting down casually as he checked us in, which wasn't bad, just different. There was a second guy sitting behind him, looking down at his phone, and snickering the whole time. Neither of the guys wore uniforms or name tags, so not the usual check in experience. Odd. The hotel itself was not what we had hoped for. The pictures online look great, like a nice boutique hotel. But the reality is the hotel looked and felt like a budget motel with some minor cosmetic updates. Loud AC. Cheap bed linen. Oh well. You get what you pay for.

I liked the jacuzzi bath tub in the room and the shower.

The property was probably built to be nice. Unfortunately it has had a turn for the worst. There were multiple patches in the sheetrock on the walls. The bathroom sink was dirty and the shower soap dish was literally caked with other people’s soap scum. It looked as if it hadn’t been cleaned in months. The amenities were lacking. Any single one wouldn’t have been so bad but the accumulation made it awful. The coffee pot in the room proved useless as they only had thin plastic cups instead or paper or styrofoam. There was only one, small, thin bath towel in the room. No hand towel, wash cloth or multiple big fluffy bath towels that would allow for a guest. The shower wall was all glass looking into the bedroom but the shade didn’t pull down so being naked could be awkward. The breakfast buffet was depleted by 9:30 on a Sunday. The elevator buttons only worked if you giggled them. The pool was closed until “further notice” and there were piles of construction equipment located around the property that you wouldn’t have noticed at night but became glaring in the morning daylight, albeit, with no apparent renovation in sight. It certainly wasn’t worth the 150.00 that it cost me. There was a Doubletree down the road, for ten dollars more, that I wishI would have taken. This experience has made me re-think booking hotels that aren’t chains. And that makes me sad.

You all should look into how this place is advertised.

I have stayed here several times and do so out of habit. Over the last couple times it has really gone down. The room had a portable AC unit for cooling and when we got into the room the exhaust that was supposed to be blowing out the window was blowing into the room. Since it was just my grown son and I we fixed it an moved on. Son goes into the toilet and I hear.... dang it..... he comes out and says the dang toilet shot water out of it when I flushed it and splashed on my arm and shirt. We were there to sleep for 5 hours after a game and took it all in stride. We won't be going back though.

This hotel is just ok to spend one night. It smells very dirty and very sketchy people are roaming this property. The pool is closed and the breakfast is very poor. I would not stay here again!

Need refund got bed bugs and had to go to my pcp which costed me a lot more than one night stay at a so called nice hotel

No air conditioning and Temperature was 90s! Water leaking in one room and no condiments or coffee in another room. Rooms dirty- stains on drapes, rugs, etc. We had Four different rooms in 5 days!!! Orbitz should seriously consider removing this property from their listings! Terrible experience- all rooms smelled musty and damp! We couldn’t wait to leave this hotel!!

The shower and tub was cool because I alternated between hot bath and cold shower. It is good for health and workout recovery. That was the positive. The negative was the the Wi-Fi was horrible, the breakfast was horrible, and the front desk was brain dead zombie level service. And the TV was s**t

I liked the quick check in, but the room (or rooms) need fresh paint, maintenance work, and someone there to check you out, apparently you just leave your card in the bowl on the counter on your way out? I would prefer a real check out with a real person, and if you going to be a nonsmoking hotel, you really should make sure that there IS no smoking.The entire second floor smelled like marijuana

Very trendy, chic and staff was super friendly! Gabby at the front desk was awesome! Can't wait to come back!

This hotel could be nice if they were to put a lot more work into upkeep and cleanliness. Overall it is a nice property but our room was very dirty and it barely looked like housekeeping had even been there. The furniture in the room was all beat up and the sheets and floor had stains. However the bathroom had a nice tub+shower+rain shower head that we enjoyed. The outdoor pool was closed, but it looked like it could use some serious weed pulling and cleaning. Location was pretty good but the hotel itself was a bit hard to get to, off of the frontage road for the highway.

South I35 Austin TX

Hotel highlights

  • Close to St. Edward's University
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in East Riverside - Oltorf within a mile (2 km) of St. Edward's University, Casulo Hotel is within 2 miles (3 km) of other popular sights such as Lady Bird Lake. This 51-room, 3.5-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All 51 soundproofed rooms provide refrigerators, coffee makers, and free local calls. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Casulo Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Other amenities at this boutique hotel include coffee/tea in a common area, a TV in a common area, and wedding services.

Room options

Superior Suite, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Casulo Hotel

Everyone (30) Couples (5) Business (1) Family (11)
5
Everyone

By on Mar 10, 2020

1
Partner Couples

STAY AWAY! I first stayed at this hotel when it first opened almost 10 years ago, and it was absolutely beautiful. The beds were plush, the rooms were decorated and it was just kept super clean. You could tell that the manager took great pride in their establishment. However, it's heartbreakingly run down these days. The plumbing barely worked in any of the 4 rooms I was shown. When the shower didn't work in my originally assigned room, the front desk agent began the process of looking for a new room. It simply got worse from there. I was shown to another room where the overhead light was hanging out of ceiling and the curtain blocking the window into the bathroom was broken. The hotel smelled stale and the air conditioning barely worked. Each room increasingly got worse. One room had weird brown stains on the wall, stains of the carpet and furniture. Toiletries had been previously used and not replaced for new guests, and then there was a door to a joined room that did not have a lock on it. I packed my bags and headed back down to the front desk and requested a refund. I received a signed receipt from the front desk agent and an expected refund date of 1/27/2020. Here we are 2/21/2020 and the hotel is ignoring Orbitz’s refund request, indicating that I stayed for both nights of my reservation (room was reserved for 3 nights) when I didn't even stay there and needed to find a hotel in Austin at 10pm on a Friday night. Stay away from this place!

By , from Fort Worth, TX on Feb 21, 2020

3
Partner Couples

The Casulo by itself would be interesting, as it has an Asian theme that seems authentic, but is not promoted in any way and comes across as a surprise to guests. This property should be marketed to a specific audience who appreciates the Oriental nature of the decor. Finding the right audience would allow charging more for this impressive facility. The clientele as they are now seem to be attracted solely on the lower price, which leads to issues that we witnessed.

By on Jan 7, 2020

5
Everyone

By on Dec 15, 2019

2
Partner Couples

The place is a dump. Avoid at all cost. Dirty, unkept and dreadful.

By on Dec 9, 2019

Review comment responded on Dec 17, 2019

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know so we can improve!

4
Family with small children Family

The property is near downtown Austin. The location is good. The bed was comfy and the stuffs were really nice and friendly. Checking in was really quick. The room could have been a little bit more cleaner. Just stayed only one night but overall it was a pleasant stay.

By on Dec 3, 2019

2
Partner Couples Family

The price and location were the reasons we booked the hotel. However, upon arriving we had our first negative impression. The person at the front desk was sitting down casually as he checked us in, which wasn't bad, just different. There was a second guy sitting behind him, looking down at his phone, and snickering the whole time. Neither of the guys wore uniforms or name tags, so not the usual check in experience. Odd. The hotel itself was not what we had hoped for. The pictures online look great, like a nice boutique hotel. But the reality is the hotel looked and felt like a budget motel with some minor cosmetic updates. Loud AC. Cheap bed linen. Oh well. You get what you pay for.

By on Nov 23, 2019

4
Business Business

I liked the jacuzzi bath tub in the room and the shower.

By on Oct 31, 2019

1
Family Family

The property was probably built to be nice. Unfortunately it has had a turn for the worst. There were multiple patches in the sheetrock on the walls. The bathroom sink was dirty and the shower soap dish was literally caked with other people’s soap scum. It looked as if it hadn’t been cleaned in months. The amenities were lacking. Any single one wouldn’t have been so bad but the accumulation made it awful. The coffee pot in the room proved useless as they only had thin plastic cups instead or paper or styrofoam. There was only one, small, thin bath towel in the room. No hand towel, wash cloth or multiple big fluffy bath towels that would allow for a guest. The shower wall was all glass looking into the bedroom but the shade didn’t pull down so being naked could be awkward. The breakfast buffet was depleted by 9:30 on a Sunday. The elevator buttons only worked if you giggled them. The pool was closed until “further notice” and there were piles of construction equipment located around the property that you wouldn’t have noticed at night but became glaring in the morning daylight, albeit, with no apparent renovation in sight. It certainly wasn’t worth the 150.00 that it cost me. There was a Doubletree down the road, for ten dollars more, that I wishI would have taken. This experience has made me re-think booking hotels that aren’t chains. And that makes me sad.

By , from Austin on Oct 29, 2019

1
Business Business

You all should look into how this place is advertised.

By on Sep 18, 2019

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