Great location, walking distance to food and entertainment was very convenient.
Rooms were very dark. No room service . No one came and cleaned our room . For the amount of money the rooms were I would have expected a little more high class service . No bell boy to help with our bags either .
Clean, good value, convenient
Downtown location was good. Sliding door for toilet was difficult to open or close, No room service, 3PM check in was crowded, my reservation could not initially be found,I did it online. Good food.
This was a last minute booking for three nights as original itinerary changed. Driving from Memphis - tried to call the hotel to inform them that we maybe late checking in - called multiple times and no answer. Called Marriott’s reservation line for assistance and they could not be any less help. Reached there an hour before the check in time ends and I asked if their phones were broken. Said no, was probably busy or couldn’t hear due to the music from the bar next to it. Not a good excuse. Was charged for an extra person even tho the room was booked for 2 queen beds for 4 people. The door to the bathroom was broke - was fixed promptly. I’ve stayed at multiple alofts in different cities and I’ve had pleasant stays and pleasant customer service. This was the first time I’ve had subpar service and room. Will not be booking this hotel again when in Austin.
This hotel was great! Staff was super friendly & helpful.
Location was perfect to 6 street and festivities and bar entertainment was 2nd to none!
This property has a great location!
Hotel location was downtown next to the bars and a parking garage where we didn’t need to utilize the valet services that was only offered by the hotel. Our first room had wet carpet next to the beds and we called the front desk where they placed us in another room without problem. I also liked this hotel because they are super dog friendly and we brought our two smaller dogs in this trip.
Great location for everything the gentleman at front desk that helped me was great. And Matt one of the valets was very helpful
The Homeless population was out of control, I walked 1.5 blocks and was solicited for money 11 times, some were rather aggressive. I did not feel safe being out by myself to do any shopping or to dine, I felt safe in the hotel and everyone was friendly, but as soon as I exited the door the solicitations started. These were very young men in their 20's and I just did not feel safe.
During our stay we didn’t use a lot of amenities but I have to say that the location was incredible.
Friendly staff. Centrally located. Would stay here again.
I didn’t like the noise from other guests after 1am. They were very loud. Also, the check in desk on the 2nd floor was extremely loud with the restaurant and bar being there so it made check in challenging, but the service was still awesome.
I loved there outside patio, I would defiantly book again
Located in Downtown Austin, Aloft Austin Downtown is next to popular attractions like Sixth Street and Paramount Theater. This 278-room, 3-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and a gym.
Enjoy dining at one of 2 onsite restaurants including Caroline, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 10:30 AM.
Aloft Austin Downtown's 278 rooms are air-conditioned and provide iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.
Guests of Aloft Austin Downtown enjoy features like a gym, free WiFi in public areas, and express check-out. Valet parking is available for USD 49.00 per night. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace and laundry facilities.
Great location, walking distance to food and entertainment was very convenient.
Rooms were very dark. No room service . No one came and cleaned our room . For the amount of money the rooms were I would have expected a little more high class service . No bell boy to help with our bags either .
Hello Randi, Thank you for taking the time to provide this feedback. We do apologize that your stay was not up to our standard we pride ourselves on.
Clean, good value, convenient
Hello Alixandria! Thank you so much for the amazing review! We at the Aloft Austin Downtown are ecstatic to hear that you enjoyed your stay with us! We hope to see you again soon.
Downtown location was good. Sliding door for toilet was difficult to open or close, No room service, 3PM check in was crowded, my reservation could not initially be found,I did it online. Good food.
Hello Jesse, It looks like you didn't quite enjoy your stay. We pride ourselves on providing excellent customer service at every interaction and we apologize we were unable to provide that to you during your stay. We hope that this doesn't stop you from staying with us again in the future.
This was a last minute booking for three nights as original itinerary changed. Driving from Memphis - tried to call the hotel to inform them that we maybe late checking in - called multiple times and no answer. Called Marriott’s reservation line for assistance and they could not be any less help. Reached there an hour before the check in time ends and I asked if their phones were broken. Said no, was probably busy or couldn’t hear due to the music from the bar next to it. Not a good excuse. Was charged for an extra person even tho the room was booked for 2 queen beds for 4 people. The door to the bathroom was broke - was fixed promptly. I’ve stayed at multiple alofts in different cities and I’ve had pleasant stays and pleasant customer service. This was the first time I’ve had subpar service and room. Will not be booking this hotel again when in Austin.
Hello Yuen, I am incredibly sorry that my team and I failed to provide you the excellent experience you deserve and that we pride ourselves on providing. When traveling to a city like Austin, you have many choices and for us to stay relevant we must ensure we are exceeding expectations. We missed the mark during your stay in a few key areas and for that I do apologize. I assure you every bit of your feedback will be looked into and acted upon where can be to ensure we are always providing a high level experience to each and every guest. Thank you again for your feedback, it is very much appreciated.
This hotel was great! Staff was super friendly & helpful.
We at the Aloft Austin Downtown see that you enjoyed your stay! We hope to see you again in the future! See you soon!
Location was perfect to 6 street and festivities and bar entertainment was 2nd to none!
We at the Aloft Austin Downtown see that you enjoyed your stay! We hope to see you again in the future! See you soon!
This property has a great location!
We at the Aloft Austin Downtown see that you enjoyed your stay! We hope to see you again in the future! See you soon!
Hotel location was downtown next to the bars and a parking garage where we didn’t need to utilize the valet services that was only offered by the hotel. Our first room had wet carpet next to the beds and we called the front desk where they placed us in another room without problem. I also liked this hotel because they are super dog friendly and we brought our two smaller dogs in this trip.
We at the Aloft Austin Downtown see that you enjoyed your stay! We hope to see you again in the future! See you soon!
Hello Brian, Thank you so much for the amazing review. We are pleased to hear that you enjoyed your stay with us and we are looking forward to welcoming you back to Austin in the future.