The only thing that could be improved was to allow bonvoy points even on prepaid stay.
really great staff inside the hotel! (the valets outside were a little less great but maybe its an outside contract) super nice rooms, clean and the restaurant was surprisingly really good! only downside was that it seemed like a few elevators were out of order. I will definitely be back!!
I like the elevator and it’s close to domain
The service at the restaurante was very slow. Room has a fridge, but no glasses.
Excellent place to stay
Within walking distance to restaurants & shops. Nice outdoor areas for kids to run & play , great indoor & outdoor pool .
Peaceful and clean hotel. Walking distance to shops and restaurants.
Nice open space, but lower floors could hear the noise from the bar.
Hotel is generally nice. However, the sink was dirty, as if someone dumped ashes in it. The refrigerator was not functioning.
Good place....very convenient and staff was helpful!
Did not like having to pay $ for wifi. Prices are rather expensive for items at the hotel.
We traveled down to Houston for my 13 month old boy & daughter (twins), because baby boy was having a surgery. After the surgery I was dropped off by my wife at a local event where I was working for a few hours and she took our reservation number as my credit card to the hotel to check in. The babies were tired and hungry and ready to rest, when my wife arrived to check in, the line was long which I understand I not the hotels fault, but she waited there 30 mins to check in, the babies were fussy and when she arrived at the counter the hotel clerk refused to check her in bc she could not provide ID for my card, which was in my wallet, and refused to get a manager upon request for an exception. She left crying with the babies in the lobby, a bell captain finally asked if everything was okay & she explained, she was attempting to change the babies in the lobbies without disrupting his recent surgery area and provide medicine to him (Antibiotis), the bell hop got a mgr to see her, she finally made an exception and conveyed no sympathy in tone, in the room it was very dirty. Our babies crawled on the floor and were covered in black nasty dirt, they prob never vacuumed and the bathroom was barely stocked with toiletries that you would expect from a hotel, no lotion, mouthwash, etc (just one bar of soap for shower and sink, with shampoo & conditioner). This place basically was equivalent that evening to a roadside motel.
Horrible! They stole my money! I would never book again
A good experience. Nicely furnished, clean rooms.
Highly recommended! Very comfortable rooms and beds! Super clean!
The bed, sheets and couch were absolutely amazing. No microwaves, and no late checkout made me wonder about service. M
Located in Arboretum, Renaissance Austin Hotel is adjacent to Arboretum at Great Hills Mall and within a few miles (5 km) of The Domain. This 492-room, 4-star hotel has 2 restaurants along with conveniences like an indoor pool and a 24-hour gym.
Enjoy dining at one of 2 onsite restaurants including Knotty Deck and Bar, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All 492 rooms provide refrigerators, coffee makers, and phones. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks. Housekeeping is available on request.
At Renaissance Austin Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and a spa tub. Parking is available for USD 10 per night (USD 25 per day for valet parking), and there's also limo/town car service. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
The only thing that could be improved was to allow bonvoy points even on prepaid stay.
really great staff inside the hotel! (the valets outside were a little less great but maybe its an outside contract) super nice rooms, clean and the restaurant was surprisingly really good! only downside was that it seemed like a few elevators were out of order. I will definitely be back!!
I like the elevator and it’s close to domain
The service at the restaurante was very slow. Room has a fridge, but no glasses.
Excellent place to stay
Within walking distance to restaurants & shops. Nice outdoor areas for kids to run & play , great indoor & outdoor pool .
Peaceful and clean hotel. Walking distance to shops and restaurants.
