All employees were awesome One of the best hotel experiences I have had.
Not up to JW standards. Stayed several nights and was never able to self park. Garage was always full and was forced to valet. Room was never cleaned.. maybe something new due to COVID, but was not informed. Also little things like tv remote not working properly and not able to see folio on tv. Will not stay again.
The staff is friendly and helpful. People at the pool look like jersey shore and no one wears masks--except those who serve them, mostly melanated folks. So thats what it is, and it is what it is.
I would have liked to have a refrigerator in the room.
Every for my needs was within walking distance. No panhandlers were present and this was one of the best area to walk around safely.
Hotel is beautiful, but let down by staff, lack of service (ESPECIALLY the frightfully incompetent valet service, at $50/night and front desk/management that can barely speak English) among other things. When they cleaned the room they didn't even put on new sheets! For the price, you can do way better. Or, just don't stay in Austin... it's gotten so dirty and disgusting.
The staff was amazing. They have floating staff that instantly answer your questions in the lobby area so there is never a wait.
The Lobby is wonderful and clean but the rooms are musky and there was water coming in through the glass window on the days it rained. It was very unpleasant as my luggage got wet. They moved us to another room but I guess lo the rooms were having the same issue. They need to revamp the rooms and remove the smelly rugs
Great hotel, we will be staying here next time we visit Austin. Massage at the spa was nice as well.
Great location very engaged staff lovely rooms Helpful with recommendation of restaurants
If you enjoy spending $5 for a bottle of water or $10-$30 (price JW Blue as your reference) more per shot of whisky than the average local offerings, then this is your hotel. Also, if you think $45/night valet is too expensive, they also offer a bargain $32/night self park option for the more frugal types. Oh joy! I enjoy spending money on the finer things in life but this hotel is meh for what it is. It's no Viceroy or even W. There are way better hotels in Austin that are not this self absorbed in their image they feel they can ridiculously price gouge on silly things. The room is lame with strange leather bondage looking things holding up the bed headboard. The water pressure sucked and it was nearly impossible to get the shower the right temperature without being lukewarm or full on scald. The upside is the shampoo smelled good! The best analogy is this hotel is like overpaying for mediocre popcorn and cokes at a decent Marvel movie but not one you'd remember.
Excellent hotel within walking distance of every place we wanted to visit. Hotel staff were friendly and helpful, even allowing us an early check-in. Very nice gym overlooking the city. The pool space was nice and well maintained, but the size of the pool was probably the biggest negative of the hotel. I get that space is limited, but the pool was ridiculously small for how many guests wanted to use it (and the price of the rooms). I would definitely stay here again!
What a lovely hotel ! Staff very friendly. I really liked the location, the art, the restaurants, bar, convenience. We will consider saying here again definitely
Really centralized, wonderful caring staff, good food, very nice finishes in the room and throughout the hotel. I would definitely recommend this JW Marriott!
Perfect two night stay! Love this hotel! Great staff, wonderful location, comfortable room/bed, nice bathroom, etc. ALL GOOD!!!! This was not our first stay and it will not be our last.
Not up to JW standards, we have visited many. Pool is too small and extremely dirty.
There were multiple issues , and it was already discussed with the hotel.
Located in Downtown Austin, JW Marriott Austin is within a 5-minute walk of popular attractions such as Lady Bird Lake and Sixth Street. This 1012-room, 4-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.
There are multiple options for onsite dining with 3 restaurants, including OP Italian Austin, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 1012 rooms are air-conditioned and have an array of amenities, including MP3 docks, coffee makers, and free bottled water. Guests can expect WiFi and LED TVs with pay movies. Beds sport premium bedding and bathrooms offer free toiletries. Safes, phones, and ironing boards are also available.
Built in 2015, the brand new JW Marriott Austin features a full-service spa, an outdoor pool, and a 24-hour health club. Parking is available for USD 49.00 per day (USD 54.00 per day for valet parking), and there's also an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this spa hotel include a conference center, a 24-hour business center, and express check-in.
All employees were awesome One of the best hotel experiences I have had.
Not up to JW standards. Stayed several nights and was never able to self park. Garage was always full and was forced to valet. Room was never cleaned.. maybe something new due to COVID, but was not informed. Also little things like tv remote not working properly and not able to see folio on tv. Will not stay again.
The staff is friendly and helpful. People at the pool look like jersey shore and no one wears masks--except those who serve them, mostly melanated folks. So thats what it is, and it is what it is.
I would have liked to have a refrigerator in the room.
please provide more information.
Thank you for taking the time to rate your experience at the JW Marriott Austin. We're happy you had a great time and hope you come back and stay with us again. Warmest regards, Scott Blalock, GM
Every for my needs was within walking distance. No panhandlers were present and this was one of the best area to walk around safely.
We're happy you enjoyed your stay and found our location in downtown Austin to be ideal for exploring the city. We enjoyed having you as our guest and look forward to your next visit to the JW Marriott. Sincerely, Scott Blalock, GM
We're thrilled you had a 5-Star experience and hope you will continue to choose the JW Marriott for your hotel needs in downtown Austin. Sincerely, Scott Blalock, GM
Hotel is beautiful, but let down by staff, lack of service (ESPECIALLY the frightfully incompetent valet service, at $50/night and front desk/management that can barely speak English) among other things. When they cleaned the room they didn't even put on new sheets! For the price, you can do way better. Or, just don't stay in Austin... it's gotten so dirty and disgusting.
As we pride ourselves on providing an unforgettable hotel experience, we have unfortunately fallen way short of that goal during your stay. Please accept our sincere apology for the less than satisfactory stay. I will be sure to share your feedback with the valet management company and will speak personally to our housekeeping attendants. We would like to regain your trust and hope you will give us an opportunity to better your guest experience the next time you are in the downtown Austin area. Sincerely, Scott Blalock, GM
The staff was amazing. They have floating staff that instantly answer your questions in the lobby area so there is never a wait.
JW Marriott Austin prides itself on providing quick and efficient customer care and it was certainly our pleasure to be of service to you during your stay. We appreciate you taking the time to let us know about your experience and look forward to welcoming you back for a return visit soon! Sincerely, Scott Blalock, GM
The Lobby is wonderful and clean but the rooms are musky and there was water coming in through the glass window on the days it rained. It was very unpleasant as my luggage got wet. They moved us to another room but I guess lo the rooms were having the same issue. They need to revamp the rooms and remove the smelly rugs
Thank you for taking the time to share your experience with us. Be assured your valuable feedback will be shared with our engineering department so that we can ensure no other guest experiences what you did. We apologize for the inconvenience and hope you will give us an opportunity to regain your trust the next time you are in Austin. Warmest regards, Scott Blalock, GM
Thank you so much for your review. We apologize that this was your experience. We do only offer the pool to our in house guests and have pool monitors watching the facility to ensure everything is safe. We hope that you return in the future.