Our stay was great. The only feedback I would like to pass on—the room service comes from the restaurant downstairs. We went to the restaurant the next day and realized quickly that that’s where the room service can from as the menus are identical. My room service was cold and had been sitting for quiet a while before it was brought to our room. The next few meals
Great location; large rooms
The property is convenient for events located downtown. We could walk to everything. The pool was a refreshing place to wind down at night.
Very nice location convenient to downtown Austin. Valet was awesome made it easy if you needed you car to go somewhere.
This was one of the nicest hotels I have ever stayed in
Dining options and amenities were great. Rooms large and clean and modern.
Considering my brother surprised me and last minute they were able to find him a room . Exemptions customer service
Excellent customer service. Will be back again. Very clean
This hotel is wonderful. Great location and beautiful rooms. My only complaint is that both paid parking and valet parking options are outrageously priced.
No fridge in the 11th floor corner room No sofa bed No internet in room except with a fee
All employees were awesome One of the best hotel experiences I have had.
Not up to JW standards. Stayed several nights and was never able to self park. Garage was always full and was forced to valet. Room was never cleaned.. maybe something new due to COVID, but was not informed. Also little things like tv remote not working properly and not able to see folio on tv. Will not stay again.
The staff is friendly and helpful. People at the pool look like jersey shore and no one wears masks--except those who serve them, mostly melanated folks. So thats what it is, and it is what it is.
I would have liked to have a refrigerator in the room.
Located in Downtown Austin, JW Marriott Austin is adjacent to Austin Children's Museum and within a 5-minute walk of Lady Bird Lake. This 1012-room, 4-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.
There are multiple options for onsite dining with 3 restaurants, including OP Italian Austin, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 1012 rooms are air-conditioned and have an array of amenities, including MP3 docks, coffee makers, and free bottled water. Guests can expect WiFi and LED TVs with pay movies. Beds sport premium bedding and bathrooms offer free toiletries. Safes, phones, and ironing boards are also available.
Built in 2015, the brand new JW Marriott Austin features a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 54.00 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a conference center, a 24-hour business center, and express check-in.
Our stay was great. The only feedback I would like to pass on—the room service comes from the restaurant downstairs. We went to the restaurant the next day and realized quickly that that’s where the room service can from as the menus are identical. My room service was cold and had been sitting for quiet a while before it was brought to our room. The next few meals
Thank you for your staying with us, we appreciate your feedback! We will address your concern to our management.
Great location; large rooms
Thank you for staying with us, we appreciate your feedback!
The property is convenient for events located downtown. We could walk to everything. The pool was a refreshing place to wind down at night.
Thank you for staying with us, we appreciate your feedback!
Thank you for staying with us!
Very nice location convenient to downtown Austin. Valet was awesome made it easy if you needed you car to go somewhere.
Dear Anonymous, Thank you for the great review! I am so glad to see you enjoyed your experience with us and our staff was able to take great care of you. We hope to welcome you back the next time your travels bring you to Austin!
Dear Anonymous, Thank you for the great review! I am so glad to see you enjoyed your experience with us. We hope to welcome you back the next time your travels bring you to Austin!
This was one of the nicest hotels I have ever stayed in
Dear Anonymous, Thank you for the great review! I am so glad to see you enjoyed your stay with us and all the hotel has to offer. We hope to welcome you back the next time your travels bring you to Austin!
Dear Anonymous, Thank you for the great review! I am so happy to hear that you enjoyed your stay with us! We hope to welcome you back the next time your travels bring you to Austin!
Dining options and amenities were great. Rooms large and clean and modern.
Dear Anonymous, Thank you for the great review! I am so glad to hear you enjoyed your stay with us and all our hotel has to offer! We hope to welcome you back the next time your travels bring you to Austin!
Dear Gerard, Thank you for the great review! I am so glad to hear you enjoyed your stay. We hope to welcome you back the next time your travels bring you to Austin! Sincerely, Suzanne C.