Property and staff were great.
The dining facilities, and especially the staff in the dining facilities, is first rate.
Great location. Only feedback was wish spa had more amenities like sauna, steam room, etc.
It was great hotel! Very clean.
We had a wonderful stay at this hotel. Staff was wonderful, everything was clean and just an overall wonderful experience!
I had a really rough experience. The valet was most unkind. I had arrived late with no time to unload my vehicle or stand in the long check-in lines prior to my event there. They told me to just call for my vehicle and I could unload it later and send back through valet to the garage. When I did circle back, the agent told me they were really too busy with a very important event and I would be given my key to go there myself and unload it myself and walk back to the hotel with my bags and no assistance. I was furious! The manager comped my valet but when I called for my car the next day, the rude attendant acted like my ticket was wrong and said I had the wrong numbers and I didn’t know what I was talking about. She also tried to charge me $60 for the valet. She was so incredibly rude and condescending. Strangely, at 8:45 am that morning, maid service knocked on my door and the man told me I needed to check out by 9:00 man I told him no, it was at 11:00 am. He insisted I had to checkout at 9:00 am. I put the privacy sign on my door and told him I would call a manager, then the male maid began to change his line and said instead I needed to checkout between 9:00 am and 11:00 am. It was infuriating!! My room keys continued not to work during my stay and I had to go back and forth to the lobby several times to have them rekeyed. It was definitely not a pleasant stay. I was most surprised that the staff behaved the way they did. It was no mistake. They must behave this way.
Spa, Pool, Pool Bar, Dining, Bed, Shower, Cleanliness, Valet, Location - all perfect. ***(In the annoyed Chris Farley voice in my head) Downtown Austin, you are all Gay, everyone welcomes Gay, you're proud, we get it, please, for the love of whatever God you worship, turn it down a notch. Rainbow flags on every corner but if there is a Straight flag or Dog Lives Matter flag, I didn't see one. Geeeez. Oh, the homeless who call Austin "home" - you'd be BETTER off living in a van, down by the river!
Great location - great hotel apart from the construction and noise. Good walking location to most areas - we walked to Rainey St, the Capital, across Congress bridge etc. Austin was much quieter than we expected but we had new construction going on across the street - so not a great view - and the noise went on throughout the night - all night - into the next day. Other than that hotel was as expected - I would highly recommend the Corner Restaurant for dinner - breakfast not so much. A lot of places still in the process of reopening or just closed.
great location. Nice hotel. very nice room and bath/shower
Our stay was great. The only feedback I would like to pass on—the room service comes from the restaurant downstairs. We went to the restaurant the next day and realized quickly that that’s where the room service can from as the menus are identical. My room service was cold and had been sitting for quiet a while before it was brought to our room. The next few meals
Great location; large rooms
The property is convenient for events located downtown. We could walk to everything. The pool was a refreshing place to wind down at night.
Very nice location convenient to downtown Austin. Valet was awesome made it easy if you needed you car to go somewhere.
Located in Downtown Austin, JW Marriott Austin is within a 5-minute walk of popular attractions such as Lady Bird Lake and Moody Theater. This 1012-room, 4-star hotel has 4 restaurants along with conveniences like a full-service spa and an outdoor pool.
There are multiple options for onsite dining with 4 restaurants, including Dean's Italian Steakhouse, which specializes in Italian cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
LED TVs come with pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer free toiletries. MP3 docks, coffee makers, and safes are also available.
Built in 2015, the brand new JW Marriott Austin features a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 59.00 per day. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include meeting rooms, a conference center, and a 24-hour business center.
Property and staff were great.
The dining facilities, and especially the staff in the dining facilities, is first rate.
Great location. Only feedback was wish spa had more amenities like sauna, steam room, etc.
Dear Paola,Thank you for the 5 STAR review and appreciate your feedback regarding our spa amenities. It was a pleasure having you as our guest. We hope to welcome you back soon the next time you are in the Austin area.Sincerely,JW Marriott Austin
Dear Tiffany,It was a pleasure to have you and thank you for the great review. I am so glad to see you enjoyed your stay. We hope to welcome you back the next time your travels bring you to Austin!Sincerely,JW Marriott Austin
It was great hotel! Very clean.
Dear Dana,Thank you for the 5 STAR review and wonderful comments, I am so glad to hear you enjoyed your stay. It was a pleasure having you as our guest. We hope to welcome you back soon the next time you are in the Austin area.Sincerely,JW Marriott Austin
We had a wonderful stay at this hotel. Staff was wonderful, everything was clean and just an overall wonderful experience!
Dear Sarah,Thank you for the 5 STAR review and wonderful comments, I am so glad to hear you enjoyed your stay. It was a pleasure having you as our guest. We hope to welcome you back soon the next time you are in the Austin area.Sincerely,JW Marriott Austin
I had a really rough experience. The valet was most unkind. I had arrived late with no time to unload my vehicle or stand in the long check-in lines prior to my event there. They told me to just call for my vehicle and I could unload it later and send back through valet to the garage. When I did circle back, the agent told me they were really too busy with a very important event and I would be given my key to go there myself and unload it myself and walk back to the hotel with my bags and no assistance. I was furious! The manager comped my valet but when I called for my car the next day, the rude attendant acted like my ticket was wrong and said I had the wrong numbers and I didn’t know what I was talking about. She also tried to charge me $60 for the valet. She was so incredibly rude and condescending. Strangely, at 8:45 am that morning, maid service knocked on my door and the man told me I needed to check out by 9:00 man I told him no, it was at 11:00 am. He insisted I had to checkout at 9:00 am. I put the privacy sign on my door and told him I would call a manager, then the male maid began to change his line and said instead I needed to checkout between 9:00 am and 11:00 am. It was infuriating!! My room keys continued not to work during my stay and I had to go back and forth to the lobby several times to have them rekeyed. It was definitely not a pleasant stay. I was most surprised that the staff behaved the way they did. It was no mistake. They must behave this way.
Dear Alison,Thank you for taking the time to provide us with your comments from your recent stay. I am sorry to hear about your overall experience with the issues regarding the valet service and communication and with your experience with the housekeeping staff. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I assure you that is not the high-quality level of service we strive to provide for all of our guests.I have shared your feedback with our valet and housekeeping leadership teams to ensure these types of issues don't occur in the future.Thank you again for your valued feedback and hope to welcome you again the next time your travels bring you back to the Austin area. Sincerely,JW Marriott Austin
Dear Bassem,It was a pleasure to have you and thank you for the great review. I am so glad to see you enjoyed your stay. It was a pleasure to have you as our guest. We hope to welcome you back the next time your travels bring you to Austin!Sincerely,JW Marriott Austin
Spa, Pool, Pool Bar, Dining, Bed, Shower, Cleanliness, Valet, Location - all perfect. ***(In the annoyed Chris Farley voice in my head) Downtown Austin, you are all Gay, everyone welcomes Gay, you're proud, we get it, please, for the love of whatever God you worship, turn it down a notch. Rainbow flags on every corner but if there is a Straight flag or Dog Lives Matter flag, I didn't see one. Geeeez. Oh, the homeless who call Austin "home" - you'd be BETTER off living in a van, down by the river!
Great location - great hotel apart from the construction and noise. Good walking location to most areas - we walked to Rainey St, the Capital, across Congress bridge etc. Austin was much quieter than we expected but we had new construction going on across the street - so not a great view - and the noise went on throughout the night - all night - into the next day. Other than that hotel was as expected - I would highly recommend the Corner Restaurant for dinner - breakfast not so much. A lot of places still in the process of reopening or just closed.
Dear Steve,Thank you for the 5 STAR review and wonderful comments, I am so glad to hear you enjoyed your stay. It was a pleasure having you as our guest. We hope to welcome you back soon the next time you are in the Austin area.Sincerely,JW Marriott Austin