$500 a night. Room was basic and I have seen better rooms for $250 a night. Did not even have bottles of water in the room. I have stayed at hotels for $200 that had better amenities, etc. No access to simple thing like - Advil in the evening. Called the guest services and asked for a bottle of water - they basically said come down and get it. Overall way better options for the price.
Remove the homeless people from the front entrance while waiting on your car from valet not safe for your guest nor children to see
Very clean, but the room could use another trash can. Also the shower curtain only covered like 1/3 of the shower which was very strange. I also wish there was hand soap that wasn’t a facial bar of soap. The hotel is beautiful.
Great staff, great location. I would recommend it to my friends and family.
Great location. Work out facility was a little awkward but decent. The restaurant on the first floor was pretty good but service was terrible. Austin is a super cute city and this hotel is centrally located in walking distance to just about anything.
Great staff, Patrick Lavender was very resp9nsive to a water issue
Facility is good. Location decent. 1/2 block north towards 6th street is a very shady alley full of homeless. Pool small. Would have liked the bar to be open at the pool. Parking expensive.
A great stay. The hotel was close proximity to 6th Street and Rainey St, which was perfect for walking where we wanted to go. The amenities and cleanliness of the hotel was to par. Staff was very friendly. My only issue was that parking was $37 per day at the hotel parking garage, which is very pricey. Being a guest staying at the hotel, there should be some discount, considering parking lots around are less than the price they charged at the hotel parking garage. Other than the parking, great stay and will be returning again soon.
Hotel was great. Staff was friendly. I know parking is hard to come by in Austin, but $40 a day for parking seemed high.
I was there 4 nights and not once did my room get serviced. Covid excuse is getting old.
Ubicado a walking-distance de restaurantes y del lady bird lake. Lo unico malo es que hay demasiados indigentes o homeless en el área y no dan sensacion de seguridad en la zona.
Breakfast burritos and Starbucks available in the hotel
My only issue was that my room was next to the elevators. Austin being a party destination, there were several groups of rowdy people coming and going until very late at night. I woke up several times during both nights I stayed here.
I stayed at this hotel with my parents and 3 year old daughter. First disappointment was no valet services, which was not clear at the the time of reservation. Oh well.. we parked in the garage. Second and most upsetting, was complete ignorance of my request by the front desk gentleman. My toddler is a sensitive sleeper and on top of that I’m pregnant and have to go to the bathroom a lot during the night. After checking in we went to the room and found out that our toilet makes very loud screeching sound every time you flush, the sound lasts 30 SECONDS!! Imaging sleeping with that and having to wake up because of that many times during the night. AND then having to calm down your sleepy toddler who asks a thousand questions about this sound... super fun! I immediately went back to the front desk and requested a plumber or another room. I explained why it was important. The gentleman at the front desk said they will send someone shortly and not to worry. We wanted to go the pool and he assured me it will be fixed while we are there. Guess what happened? Nothing was done. I was too tired to go downstairs again and tried calling to check what happened. Nobody picked up. At that point I was too annoyed to even deal with it, so we just stayed in that room. Of course, nobody got a good sleep that night. It was supposed to be a good night resting break before we drive back home next day for 4 hours. Instead it felt like a cheap motel where nothing works and you are being ignored.
$500 a night. Room was basic and I have seen better rooms for $250 a night. Did not even have bottles of water in the room. I have stayed at hotels for $200 that had better amenities, etc. No access to simple thing like - Advil in the evening. Called the guest services and asked for a bottle of water - they basically said come down and get it. Overall way better options for the price.
Remove the homeless people from the front entrance while waiting on your car from valet not safe for your guest nor children to see
Hello Realea,Thank you for bringing this to our attention. Our team will discuss your feedback and determine the next best step to take for the comfort of our guests. Overall, we hope you enjoyed being our guest and wish you happier travels ahead. Thank you again,Hilton Austin Management Team
Very clean, but the room could use another trash can. Also the shower curtain only covered like 1/3 of the shower which was very strange. I also wish there was hand soap that wasn’t a facial bar of soap. The hotel is beautiful.
Dear Kinnedy,Thank you for sharing your comments with us. We are delighted to know that you appreciated our clean accommodations and beautiful facilities. We will take your concern regarding the shower curtain and soap into consideration, however. Happy travels to you, and we hope to have the opportunity to serve you again in the future! RegardsHilton Austin Management Team
Great staff, great location. I would recommend it to my friends and family.
Hello Eric, Wow! Your perfect rating and kind words have made our day. We are thrilled to know that you enjoyed our friendly staff and great location. It was a pleasure having you, and we hope you come back to Hilton Austin soon for another wonderful experience. Regards, Hilton Austin Management Team
Great location. Work out facility was a little awkward but decent. The restaurant on the first floor was pretty good but service was terrible. Austin is a super cute city and this hotel is centrally located in walking distance to just about anything.
Ebony, Thank you for your review. We appreciate the feedback. Coming this fall, Hilton Austin will be home to the first F45 fitness studio within a hotel in the world. We do hope you will come back to experience it. We will review the restaurant service experience to make improvements. We are actively recruiting to ramp up our staff. Thanks again!
Great staff, Patrick Lavender was very resp9nsive to a water issue
James K, Thank you for choosing Hilton Austin and posting a 5/5 review! We appreciate it and your recommendation for a great staff, including Patrick. Guest like you make it easy. We look forward to your next stay.
Facility is good. Location decent. 1/2 block north towards 6th street is a very shady alley full of homeless. Pool small. Would have liked the bar to be open at the pool. Parking expensive.
Mark, Thank you for staying with us and for your feedback. We hope you enjoyed your stay and look forward to welcoming you back again.
Hello Tony,We're grateful to have had the opportunity to host you. Our priority is to deliver an exceptional experience, so we'll certainly use your feedback to help us reach that goal. While it's unfortunate we were unable to deliver the requested amenities to your room, we always encourage our guests to stop by our front desk for assistance. Thank you for your insights, and we would be honored to have the chance to welcome you back again in the future. Regards,Hilton Austin Management Team