Great experience overall and would stay here often. Nice property! 😊
It was great
The hotel was okay for me. The front desk hardly find I have to wait for checking in for half an hour. No coffee maker in the room.
When I come to visit my daughter, I always stay here. It's always had superior service and a friendly staff. This time was no different! Holiday Inn Express has a nice breakfast, which is always included in your room stay. I do use their gym, small but efficient. However, one of the treadmills was not working. I was upgraded to a suite, which was nice. I got my awards for being a IHG gold elite member. Rooms are clean but I did notice that the furniture is old, and the towels are threadbare, which probably need replacing. Having said that, though, the price point on a nice, clean, well managed property in Austin, TX was excellent.
I like that the place was clean and the beds were comfortable. While blow drying my hair the blow dryer burnt out. I brought it down to the front desk to get a replacement. The young girl at the front desk (I believe Alondra was her name) was very rude about the whole situation. She said they didn't have anymore blow dryers and that the hotel was fully booked so she couldn't get me another one. The next morning I went to see if someone checked out so I could get a blow dryer for the duration of my stay. Eventually a different young girl came to my room with a blow dryer. I really don't think breakfast should be over 5 days out of the week at 9:30am... that is way too early for breakfast to be over!
Everything was great, until check out time. I believe the lady behind the counter was either rude or does not have proper customer relation skills. I ask her if we could leave our luggage at the hotel for a couple of hours, she reply, you can't you already check out. A we don't offer that service would it been more professional. Please install checking out over the phone.....
Check in and check out staff were extremely unfriendly.
Everything as expected. Very clean and well located.
Everything was perfect! Will definitely stay at this location again.
Great staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stay was great! Great breakfast! Nice rooms ! I would definitely come back to stay here!
The hotel is fairly nice, but it has no airport shuttle, which I would expect a nice hotel to have. The breakfast buffet was average at best and there was no milk--which makes eating cereal unlikely.
Excellent from start to finish. Friendly, accommodating staff. Clean, comfortable rooms. Wonderful breakfast and very conveniently located to everything that I needed. I WILL stay here again and I WILL recommend it to all of my friends and family!!!!!! THANK YOU
We were in Austin to look at houses and the Holiday Inn was conveniently located to the suburbs we were looking at. The room was spacious and clean. The only fault was that when the A/C was on, it was very cold. We could not regulate the fan. Otherwise, a good stay.
Overall, nice hotel. Comfortable, clean rooms. Breakfast was the bare minimum. Ended up eating just a banana and coffee.
The only thing that was so-so was the breakfast. Skip it and go out and get some great breakfast tacos, or if you don't feel like that there is a Krispy Kreme in the parking lot.
Wonderful trip, we enjoyed everything. Location was key and we always enjoy the Breakfast buffet.Will always consider this hotel when in the area.
Located in Sweetbriar within a mile (2 km) of Century South Shopping Center, Holiday Inn Express & Suites Austin South, an IHG Hotel is within 2 miles (3 km) of other popular sights such as Battle Bend Park. This 86-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free self-serve breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
All 86 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Other standard amenities include free newspapers, free local calls, and hair dryers.
Built in 2015, the brand new Holiday Inn Express & Suites Austin South, an IHG Hotel offers an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. A multilingual staff is on hand to help with dry cleaning or laundry, and offer sightseeing advice. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.
Great experience overall and would stay here often. Nice property! 😊
It was great
Thank you and we appreciate your rave review.
The hotel was okay for me. The front desk hardly find I have to wait for checking in for half an hour. No coffee maker in the room.
we do apologize for the inconvenience there should always be a guest representative at the desk.
When I come to visit my daughter, I always stay here. It's always had superior service and a friendly staff. This time was no different! Holiday Inn Express has a nice breakfast, which is always included in your room stay. I do use their gym, small but efficient. However, one of the treadmills was not working. I was upgraded to a suite, which was nice. I got my awards for being a IHG gold elite member. Rooms are clean but I did notice that the furniture is old, and the towels are threadbare, which probably need replacing. Having said that, though, the price point on a nice, clean, well managed property in Austin, TX was excellent.
Thank you so much for the great review. We really appreciate it.
I like that the place was clean and the beds were comfortable. While blow drying my hair the blow dryer burnt out. I brought it down to the front desk to get a replacement. The young girl at the front desk (I believe Alondra was her name) was very rude about the whole situation. She said they didn't have anymore blow dryers and that the hotel was fully booked so she couldn't get me another one. The next morning I went to see if someone checked out so I could get a blow dryer for the duration of my stay. Eventually a different young girl came to my room with a blow dryer. I really don't think breakfast should be over 5 days out of the week at 9:30am... that is way too early for breakfast to be over!
Im So sorry we did not meet your expectations, we use all feed back to better coach and train, as well as to update the hotel. Thank you for your review.
Everything was great, until check out time. I believe the lady behind the counter was either rude or does not have proper customer relation skills. I ask her if we could leave our luggage at the hotel for a couple of hours, she reply, you can't you already check out. A we don't offer that service would it been more professional. Please install checking out over the phone.....
Check in and check out staff were extremely unfriendly.
I apologize Kim. Rest assured that we are working with the staff to make improvements.
Everything as expected. Very clean and well located.
Everything was perfect! Will definitely stay at this location again.
Thank you so much for taking the time to provide us with some positive feedback from your stay. I am happy to know we could make your recent stay a success. Should you find yourself in the Austin area again please come see us.
Thank you for your kind review. We appreciate it and look forward to your next visit at our hotel.