Once again the Fairmont has proven how customer service should be. Not adult moment specially during the Covid times.
The pool was pretty but it was so full with no where to lay out in the sun unless you get there as soon as it opens. I did not like how hard the mattress was.
Excellent location. Very clean. The Fulton Bar which is the main place there to go eat and drink nowadays (due to Covid-19) is a bit pricey for what they serve and they do not issue paper receipts.
I rented a cabana at this property to enjoy the pool. Not only did they close the pool from rain I put my sandals and money clip at my cabana in a safe spot while I went to my room and someone stole it all. Hotel gave zero help to try and find anything to make it better
The hotel was beautiful. The front desk man, Paul couldn’t be more pleasant and accommodating. Rooms very clean, nice view. Will definitely return.
I really didnt like the bed. That was my only issue. We were doing a stay-cation and had to leave early because the bed was so terrible. But everything else was great. Fielf's service at the pool was amazing though. Both days we were there he was nice and treated us great.
What I didn’t like was all the hidden charges that weren’t mentioned till check out, the fact my stay was 7 nights and had to call and be questioned why I needed towels everyday. And I had to request our trash and towels be picked up daily
Beautiful hotel. Spotless and smells amazing. Gym is fabulous and the pool was very resort like. Front desk service was very accommodating and catered to our requests. Would recommend
The Hotel was absolutely stunning and the staff was amazing. I cant wait to stay there again!
This was a great weekend getaway! They observed all social distancing guidelines even at the pool! It was great hospitality and great that they followed health guidelines!
Located in Downtown Austin, Fairmont Austin is a short distance from popular attractions such as Austin Convention Center and Sixth Street. This 4-star hotel welcomes guests with 1048 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and a spa tub. Centrally located in Austin, the hotel is also a short walk from Lady Bird Lake and South Congress Avenue.
There are ample dining options with 5 onsite restaurants, including Garrison, which specializes in American cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Fairmont Austin's 1048 rooms provide minibars, espresso makers, and free newspapers. Guests can expect to find WiFi, wired Internet, and digital TV. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include safes, phones, and ironing boards.
Built in 2017, the brand new Fairmont Austin offers an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is offered for USD 38.97 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a sauna, a rooftop terrace, and WiFi in public areas.
Once again the Fairmont has proven how customer service should be. Not adult moment specially during the Covid times.
The pool was pretty but it was so full with no where to lay out in the sun unless you get there as soon as it opens. I did not like how hard the mattress was.
We are so glad that your experience at the Fairmont Austin translates to a 5 star review and already look forward to host you again soon. Kindest Regards, Eglantine Plumerand Guest Experience Director
Thank you for sharing your rating after your recent experience at the Fairmont Austin. We strive to maintain the highest level of excellence, and your feedback is appreciated. We would appreciate to receive further detail on your stay with us and remain at your disposal. We hope to be presented with an opportunity to better serve you on the next trip to Austin. Kindest Regards, Eglantine Plumerand Guest Experience Director
It is such a joy for the team at Fairmont Austin to hear that our guest had a perfect experience. We thank you for sharing this 5 star rating and we hope that you will join us in Austin again soon! Kindest Regards, Eglantine Plumerand Guest Experience Director
Excellent location. Very clean. The Fulton Bar which is the main place there to go eat and drink nowadays (due to Covid-19) is a bit pricey for what they serve and they do not issue paper receipts.
Good Afternoon Sam, Thank you so much for sharing your review of your recent stay at the Fairmont Austin and for highlighting our central location. With regards to your experience at Fulton, know that we continuously work to keep our pricing in line with our surrounding food and beverage market while we maintain our commitment to uphold the luxury experience our outlets have come to be well known for. I am at your disposal should you need the receipt from Fulton. We look forward to welcoming you back here in Austin. Kindest Regards, Eglantine Plumerand Guest Experience Director
I rented a cabana at this property to enjoy the pool. Not only did they close the pool from rain I put my sandals and money clip at my cabana in a safe spot while I went to my room and someone stole it all. Hotel gave zero help to try and find anything to make it better
Good afternoon, Thank you for sharing your review. We are deeply concerned to hear about your experience.We would appreciate the opportunity to get additional feedback so that we can further understand the opportunities we have to rectify the situation. I am at your disposal, should you have a moment. Sincerely, Eglantine Plumerand Guest Experience Director
The hotel was beautiful. The front desk man, Paul couldn’t be more pleasant and accommodating. Rooms very clean, nice view. Will definitely return.
Good Afternoon Roxy, Paul Remy, our Front Office Manager, joins me in thanking for posting such a wonderful review. We are delighted that you found the hotel beautiful, the room comfortable and enjoy our genuine service. We cannot wait to come back next time we visit the Austin area. Kindest Regards, Eglantine Plumerand Guest Experience Director
Dear Star, Thank you for taking the time to tell us about your experience at the Fairmont Austin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Most weekends, we do find our guest enjoy going to the pool, causing us to hit full capacity. However, I do recommend joining us during a weekday if possible (M-TH), we find that the pool area is not as busy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Stephanie Soto Assistant Front Office Manager