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W Austin

4.0 out of 5.0

Recent guest reviews

Expensive hotel with small rooms and no real lobby. Build quality is less than what one should expect at this price point. The rooms and bathrooms are not particularly well appointed, especially given that it is a relatively new, "luxury" hotel. No real lobby to speak of; more a series of bar areas, which could have been cool but were frequented by local, low rent types listening to the rap/hip hop being played. Service was very good, and employees were exceedingly polite. I stay at a lot of expensive hotels and I would have to say that I was overall, somewhat disappointed.

Like many W hotels this one had the atmosphere of a discotheque. That meant a dark, dingy, faux chic lobby and also you could hear loud music in the room coming from downstairs till past 1am on a WEDNESDAY night. But that wasn't the worst part. The room cleaning job the morning after my first night was completely unacceptable: sheets were not changed; glassware in bathroom was not washed or changed but was left in exactly the same state as I had left it in the morning; empty bottles strewn about the floor; furniture moved around (not by me) and not replaced; ironing board left wedged in closet door that was left ajar. The worst was a mystery wad of tissue (not mine) left on the bathroom counter. Oh and they don't call them cleaning maids; they're called "artists." Less art, more substance please. I complained to the management and they did offer some small goodwill gesture but this is just not what anyone should have to expect who is paying W prices. Atrocious.

Gracious, friendly, and enthusiastic staff made our visit a pleasure. Our penthouse room did have a good view, but was lacking in certain features such as there were no dresser drawers. The television was smaller than is typical for a hotel of this quality, and it was placed on the limited shelf / table space rather than on the wall. Considering the lack of drawers, the table space would have been useful. Bathroom had a shower only; no bathtub. The toilet was in a separate room however the shower and sink area had no door therefore if one was entertaining guests, it was challenging for to have any privacy while freshening up or showering.

Great. I would stay at this Hotel in Austin again. I'm loyal to W hotels.

Bathroom vanities could be larger. Shower could be better.

we went for our freinds wedding. Great hotel. Perfect attention to details. Only thing was the resturant was good not amazing and nothing is really healthy. That being said the gym is SICK! its a full floor with everything not some 2 machine hotel gym. 5 stars for sure.

Excellent, courteous staff with astonishing accoutrements!

My husband and I chose to splurge on a few nights at the W Austin to celebrate our one year wedding anniversary. This hotel was absolutely beautiful and very close to our weekend destination. We had a great late night meal from Trace and enjoyed our balcony overlooking the city and hotel pool. Our room was extremely nice and very modern. The only downside was that we got charged for every little thing, including very expensive parking. However, overall-the stay was wonderful and the staff was fantastic and friendly!

Overall, the hotel was not what I was expecting for the price. The staff in general were very service oriented. The bathroom had a tub/shower combination unlike anything I have ever seen. The sides of the tub were so high, I literally skinned my knee trying to get my short legs over the side of the tub! Otherwise the room was very clean and comfortable. The carpet in the lounge areas was quite nasty, however; very stained and definitely needs to be replaced. I did not feel that this hotel was worthy of more than 3 stars and not worth what I paid for the room.

This place is AMAZING! A must place to stay! I can't wait to come back.

My husband and I stayed for 4 nights in July and very much enjoyed the hotel. The room was lovely as were the public spaces and the pool. The room was small but that wasn't really an issue. A tougher challenge was that it was lacking in storage space. Still we very much enjoyed the styling and it was comfortable overall although the bed seemed possibly a bit saggy on one side. The staff was great with the exception of one waitress at the bar. The concierge was especially accommodating to go and pick up my phone when I had left it at a restaurant so that we wouldn't have to take a cab. Also they did their best to accommodate my husband's sinus infection by changing the air filter and bringing him helpful items. The whole place is wonderful to look at and the gym/locker rooms were very nice as well. The cost of parking is silly but there is a public garage just south of the hotel where you can pay 1/3 of that cost. The only other thing that was extremely frustrating was the wifi options. $15 per day would be tolerable but $15 per day per device (i.e. one for me, one for my husband, and still can't use it for our phones) is just ridiculous. We ended up just using the wifi in the public areas but it was quite frustrating at times and not at all consistent with the image of the W as a modern and well-appointed hotel. The location is fantastic - an easy walk to many dining locations, 6th, and the bat bridge. Our favorite meals were at Uchi (wow) and The Shady Grove (the green chili fried chicken was excellent as was the pulled pork sandwich).

Ovrall this was an excellent property as it was well located, well staffed, clean, new and the staff was very responsive, The only negative I experienced was that the room was not cleaned on the second day of our stay until after 5 pm, after a couple of requests to do so. Otherwise an excellent property which I would recommend to all, If you are attending a show at the Moody theatre you couldn't do better as it is within steps of the venue.

200 Lavaca Street Austin TX

Hotel highlights

  • Walking distance to Governor's Mansion
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Downtown Austin within a short walk of Governor's Mansion, W Austin is within a mile (2 km) of other popular sights such as Texas State Capitol. This 251-room, 4-star hotel has a restaurant, a full-service spa, and an outdoor pool. It's in central Austin and also close to Bob Bullock Texas State History Museum and Blanton Museum of Art.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.


Rooms

The 251 rooms are individually decorated and have an array of amenities, including iPod docks, minibars, and laptop-compatible safes. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Other amenities include hair dryers, phones, and desks.


Property features

Guests of W Austin enjoy a full-service spa, an outdoor pool, and a health club. Valet parking is available for USD 41 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and 5 meeting rooms.

Room options

Cool Corner Suite

King 1 | Sleeps 2

Spectacular Room, 1 King Bed

King 1 | Sleeps 2

Wonderful Room, 1 King Bed

King 1 | Sleeps 2

Wonderful Room, 2 Queen Beds, Balcony

Queen 2 | Sleeps 4

Guest reviews for W Austin

Everyone (4) Couples (7) Business (1)
3

expensive hotel with small rooms and no real lobby

Everyone

Expensive hotel with small rooms and no real lobby. Build quality is less than what one should expect at this price point. The rooms and bathrooms are not particularly well appointed, especially given that it is a relatively new, "luxury" hotel. No real lobby to speak of; more a series of bar areas, which could have been cool but were frequented by local, low rent types listening to the rap/hip hop being played. Service was very good, and employees were exceedingly polite. I stay at a lot of expensive hotels and I would have to say that I was overall, somewhat disappointed.

By on Jul 4, 2017

Review comment responded on Jul 8, 2017

Thank you for being our guest. Truly appreciate the feedback and know that we will share with the appropriate hotel teams. We do hope to have you back with us again.

2

sub par experience

Everyone

Like many W hotels this one had the atmosphere of a discotheque. That meant a dark, dingy, faux chic lobby and also you could hear loud music in the room coming from downstairs till past 1am on a WEDNESDAY night. But that wasn't the worst part. The room cleaning job the morning after my first night was completely unacceptable: sheets were not changed; glassware in bathroom was not washed or changed but was left in exactly the same state as I had left it in the morning; empty bottles strewn about the floor; furniture moved around (not by me) and not replaced; ironing board left wedged in closet door that was left ajar. The worst was a mystery wad of tissue (not mine) left on the bathroom counter. Oh and they don't call them cleaning maids; they're called "artists." Less art, more substance please. I complained to the management and they did offer some small goodwill gesture but this is just not what anyone should have to expect who is paying W prices. Atrocious.

By , from Los Angeles on Jun 2, 2017

Review comment responded on Jun 16, 2017

Thank you very much for your response. I sincerely apologize for the cleanliness issues you experienced during your stay. Know that these have been addressed. Please feel free to contact me directly should you decide to be our guest once again, I will ensure you have a much better experience. Thank you for your time.

4

lovely staff. room itself so-so

Everyone

Gracious, friendly, and enthusiastic staff made our visit a pleasure. Our penthouse room did have a good view, but was lacking in certain features such as there were no dresser drawers. The television was smaller than is typical for a hotel of this quality, and it was placed on the limited shelf / table space rather than on the wall. Considering the lack of drawers, the table space would have been useful. Bathroom had a shower only; no bathtub. The toilet was in a separate room however the shower and sink area had no door therefore if one was entertaining guests, it was challenging for to have any privacy while freshening up or showering.

By on Apr 23, 2017

5
Everyone

Great. I would stay at this Hotel in Austin again. I'm loyal to W hotels.

By on Apr 16, 2017

Review comment responded on Apr 20, 2017

Hello, thanks for the review. I am thrilled to hear that you would stay at W Austin again. Thanks for being loyal to W Hotels and I look forward to welcoming you back again soon for another great stay with us. Cheers!

4

couple

Couples

Bathroom vanities could be larger. Shower could be better.

By on Jul 7, 2015

5

great stay

Couples

we went for our freinds wedding. Great hotel. Perfect attention to details. Only thing was the resturant was good not amazing and nothing is really healthy. That being said the gym is SICK! its a full floor with everything not some 2 machine hotel gym. 5 stars for sure.

By on Jan 26, 2015

5

a journey of family.

Couples

Excellent, courteous staff with astonishing accoutrements!

By on Nov 18, 2014

4

great anniversary experience

Couples

My husband and I chose to splurge on a few nights at the W Austin to celebrate our one year wedding anniversary. This hotel was absolutely beautiful and very close to our weekend destination. We had a great late night meal from Trace and enjoyed our balcony overlooking the city and hotel pool. Our room was extremely nice and very modern. The only downside was that we got charged for every little thing, including very expensive parking. However, overall-the stay was wonderful and the staff was fantastic and friendly!

By on Nov 11, 2014

3

not quite what i expected

BusinessTravelers

Overall, the hotel was not what I was expecting for the price. The staff in general were very service oriented. The bathroom had a tub/shower combination unlike anything I have ever seen. The sides of the tub were so high, I literally skinned my knee trying to get my short legs over the side of the tub! Otherwise the room was very clean and comfortable. The carpet in the lounge areas was quite nasty, however; very stained and definitely needs to be replaced. I did not feel that this hotel was worthy of more than 3 stars and not worth what I paid for the room.

By on Jan 24, 2013

5

great anniversary stay!

Couples

This place is AMAZING! A must place to stay! I can't wait to come back.

By on Sep 4, 2012