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Recent guest reviews

Nice property. Bed sheets were itchy and the couch in the room was dirty looking. Definitely expected more from a W Hotel

The staff. Hands down, the staff was the best part of this property. Everyone was super polite, friendly and helpful. They’ve got a good team! Oh, the hotel was nice too!

The location is great and the staff is very friendly.

Convenient location downtown. Nice staff! Valet drivers are polite. Rooms are decent size. Bliss bath products are amazing.

Trendy hotel in the heart of downtown Austin. Rooms were extremely small and the shower/bath was 2 feet tall that made it hard to get in and out of.

We stayed 4 nights and thoroughly enjoyed the hotel. The proximity to great restaurants, bars and the beautiful Lady Bird trail made this is a perfect choice for our first trip to Austin. The rooms are modern and quirky... we got one with a fantastic view of the city. The Bar at the hotel was really fun too.

Great overnight stay if you're willing to pony up the money for this pricey hotel!

Expensive hotel with small rooms and no real lobby. Build quality is less than what one should expect at this price point. The rooms and bathrooms are not particularly well appointed, especially given that it is a relatively new, "luxury" hotel. No real lobby to speak of; more a series of bar areas, which could have been cool but were frequented by local, low rent types listening to the rap/hip hop being played. Service was very good, and employees were exceedingly polite. I stay at a lot of expensive hotels and I would have to say that I was overall, somewhat disappointed.

Like many W hotels this one had the atmosphere of a discotheque. That meant a dark, dingy, faux chic lobby and also you could hear loud music in the room coming from downstairs till past 1am on a WEDNESDAY night. But that wasn't the worst part. The room cleaning job the morning after my first night was completely unacceptable: sheets were not changed; glassware in bathroom was not washed or changed but was left in exactly the same state as I had left it in the morning; empty bottles strewn about the floor; furniture moved around (not by me) and not replaced; ironing board left wedged in closet door that was left ajar. The worst was a mystery wad of tissue (not mine) left on the bathroom counter. Oh and they don't call them cleaning maids; they're called "artists." Less art, more substance please. I complained to the management and they did offer some small goodwill gesture but this is just not what anyone should have to expect who is paying W prices. Atrocious.

Gracious, friendly, and enthusiastic staff made our visit a pleasure. Our penthouse room did have a good view, but was lacking in certain features such as there were no dresser drawers. The television was smaller than is typical for a hotel of this quality, and it was placed on the limited shelf / table space rather than on the wall. Considering the lack of drawers, the table space would have been useful. Bathroom had a shower only; no bathtub. The toilet was in a separate room however the shower and sink area had no door therefore if one was entertaining guests, it was challenging for to have any privacy while freshening up or showering.

Great. I would stay at this Hotel in Austin again. I'm loyal to W hotels.

Bathroom vanities could be larger. Shower could be better.

we went for our freinds wedding. Great hotel. Perfect attention to details. Only thing was the resturant was good not amazing and nothing is really healthy. That being said the gym is SICK! its a full floor with everything not some 2 machine hotel gym. 5 stars for sure.

Excellent, courteous staff with astonishing accoutrements!

My husband and I chose to splurge on a few nights at the W Austin to celebrate our one year wedding anniversary. This hotel was absolutely beautiful and very close to our weekend destination. We had a great late night meal from Trace and enjoyed our balcony overlooking the city and hotel pool. Our room was extremely nice and very modern. The only downside was that we got charged for every little thing, including very expensive parking. However, overall-the stay was wonderful and the staff was fantastic and friendly!

Overall, the hotel was not what I was expecting for the price. The staff in general were very service oriented. The bathroom had a tub/shower combination unlike anything I have ever seen. The sides of the tub were so high, I literally skinned my knee trying to get my short legs over the side of the tub! Otherwise the room was very clean and comfortable. The carpet in the lounge areas was quite nasty, however; very stained and definitely needs to be replaced. I did not feel that this hotel was worthy of more than 3 stars and not worth what I paid for the room.

This place is AMAZING! A must place to stay! I can't wait to come back.

My husband and I stayed for 4 nights in July and very much enjoyed the hotel. The room was lovely as were the public spaces and the pool. The room was small but that wasn't really an issue. A tougher challenge was that it was lacking in storage space. Still we very much enjoyed the styling and it was comfortable overall although the bed seemed possibly a bit saggy on one side. The staff was great with the exception of one waitress at the bar. The concierge was especially accommodating to go and pick up my phone when I had left it at a restaurant so that we wouldn't have to take a cab. Also they did their best to accommodate my husband's sinus infection by changing the air filter and bringing him helpful items. The whole place is wonderful to look at and the gym/locker rooms were very nice as well. The cost of parking is silly but there is a public garage just south of the hotel where you can pay 1/3 of that cost. The only other thing that was extremely frustrating was the wifi options. $15 per day would be tolerable but $15 per day per device (i.e. one for me, one for my husband, and still can't use it for our phones) is just ridiculous. We ended up just using the wifi in the public areas but it was quite frustrating at times and not at all consistent with the image of the W as a modern and well-appointed hotel. The location is fantastic - an easy walk to many dining locations, 6th, and the bat bridge. Our favorite meals were at Uchi (wow) and The Shady Grove (the green chili fried chicken was excellent as was the pulled pork sandwich).

Ovrall this was an excellent property as it was well located, well staffed, clean, new and the staff was very responsive, The only negative I experienced was that the room was not cleaned on the second day of our stay until after 5 pm, after a couple of requests to do so. Otherwise an excellent property which I would recommend to all, If you are attending a show at the Moody theatre you couldn't do better as it is within steps of the venue.

Lavaca Street Austin TX

Hotel highlights

  • Walking distance to Lady Bird Lake and Sixth Street
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Downtown Austin, W Austin is within a 5-minute walk of popular attractions such as Lady Bird Lake and Sixth Street. This 4-star hotel welcomes guests with 251 rooms and conveniences like a full-service spa, an outdoor pool, and a health club.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 11:30 AM and on weekends from 7:30 AM to 10:30 AM.


Rooms

All of W Austin's 251 rooms are individually decorated and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect WiFi, wired Internet, and 42-inch flat-screen TVs with cable channels and pay movies. Free local calls, hair dryers, and laptop-compatible safes are other standard amenities.


Property features

Guests of W Austin enjoy a full-service spa, an outdoor pool, and a health club. Valet parking is offered for USD 49 per night. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include a rooftop terrace, WiFi in public areas, and conference space.

Room options

Wonderful Room, Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Wonderful Room, Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Marvelous Suite, Suite, 2 Bedrooms, Non Smoking

2 Double Beds | Sleeps 4

Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Corner

1 King Bed | Sleeps 2

Guest reviews for W Austin

Everyone (10) Couples (7) Business (1) Family (1)
2
Everyone

Nice property. Bed sheets were itchy and the couch in the room was dirty looking. Definitely expected more from a W Hotel

By on Aug 20, 2020

Review comment responded on Aug 20, 2020

Thank you for taking the time to provide us feedback regarding your stay. I apologize that you did not have the comfortable bed and couch that you expected. I will follow up with our team and inspect the room to prevent this issue from happening again in the future.

5
Family

The staff. Hands down, the staff was the best part of this property. Everyone was super polite, friendly and helpful. They’ve got a good team! Oh, the hotel was nice too!

By , from San Antonio on Nov 14, 2019

Review comment responded on Nov 21, 2019

Thank you for the great review, and we loved having you as our guest at W Austin. We'll be here to welcome you back again soon!

5
Everyone

The location is great and the staff is very friendly.

By on Aug 27, 2018

Review comment responded on Aug 28, 2018

Thank you for being our guest and leaving a great review.

5
Everyone

Convenient location downtown. Nice staff! Valet drivers are polite. Rooms are decent size. Bliss bath products are amazing.

By on Aug 12, 2018

Review comment responded on Aug 14, 2018

We appreciate you for leaving the great review and being our guest at W Austin.

4
Everyone

Trendy hotel in the heart of downtown Austin. Rooms were extremely small and the shower/bath was 2 feet tall that made it hard to get in and out of.

By on Jul 25, 2018

Review comment responded on Jul 26, 2018

Thank you for sharing your recent stay with us. Our location allows our guests to experience the best of Austin, and it's nice to hear you enjoyed that. We cannot wait to welcome you back next time, and thank you for choosing to stay with us at W Austin.

5

beautiful hotel in downtown austin

Everyone

We stayed 4 nights and thoroughly enjoyed the hotel. The proximity to great restaurants, bars and the beautiful Lady Bird trail made this is a perfect choice for our first trip to Austin. The rooms are modern and quirky... we got one with a fantastic view of the city. The Bar at the hotel was really fun too.

By , from Austin, TX on Jan 18, 2018

Review comment responded on Jan 20, 2018

Thank you Teena for posting this great review! Your pictures are stunning. We'll be here to welcome you back.

5

excellent location

Everyone

Great overnight stay if you're willing to pony up the money for this pricey hotel!

By , from Austin on Sep 16, 2017

Review comment responded on Oct 2, 2017

Thank you for your review. We agree W Austin is a great overnight stay right in the heart of downtown. We look forward to your next stay with us. Cheers!

3

expensive hotel with small rooms and no real lobby

Everyone

Expensive hotel with small rooms and no real lobby. Build quality is less than what one should expect at this price point. The rooms and bathrooms are not particularly well appointed, especially given that it is a relatively new, "luxury" hotel. No real lobby to speak of; more a series of bar areas, which could have been cool but were frequented by local, low rent types listening to the rap/hip hop being played. Service was very good, and employees were exceedingly polite. I stay at a lot of expensive hotels and I would have to say that I was overall, somewhat disappointed.

By on Jul 4, 2017

Review comment responded on Jul 8, 2017

Thank you for being our guest. Truly appreciate the feedback and know that we will share with the appropriate hotel teams. We do hope to have you back with us again.

2

sub par experience

Everyone

Like many W hotels this one had the atmosphere of a discotheque. That meant a dark, dingy, faux chic lobby and also you could hear loud music in the room coming from downstairs till past 1am on a WEDNESDAY night. But that wasn't the worst part. The room cleaning job the morning after my first night was completely unacceptable: sheets were not changed; glassware in bathroom was not washed or changed but was left in exactly the same state as I had left it in the morning; empty bottles strewn about the floor; furniture moved around (not by me) and not replaced; ironing board left wedged in closet door that was left ajar. The worst was a mystery wad of tissue (not mine) left on the bathroom counter. Oh and they don't call them cleaning maids; they're called "artists." Less art, more substance please. I complained to the management and they did offer some small goodwill gesture but this is just not what anyone should have to expect who is paying W prices. Atrocious.

By , from Los Angeles on Jun 2, 2017

Review comment responded on Jun 16, 2017

Thank you very much for your response. I sincerely apologize for the cleanliness issues you experienced during your stay. Know that these have been addressed. Please feel free to contact me directly should you decide to be our guest once again, I will ensure you have a much better experience. Thank you for your time.

4

lovely staff. room itself so-so

Everyone

Gracious, friendly, and enthusiastic staff made our visit a pleasure. Our penthouse room did have a good view, but was lacking in certain features such as there were no dresser drawers. The television was smaller than is typical for a hotel of this quality, and it was placed on the limited shelf / table space rather than on the wall. Considering the lack of drawers, the table space would have been useful. Bathroom had a shower only; no bathtub. The toilet was in a separate room however the shower and sink area had no door therefore if one was entertaining guests, it was challenging for to have any privacy while freshening up or showering.

By on Apr 23, 2017

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