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Recent guest reviews

Perfect location! Restaurants and bars are located on walks distances from the hotel. Friendly and helpful staff. Rooms are spacious, gym is accessible on 4th floor. Pool can get crowded during weekends.

Look like somewhat of a slow weekend, Easter weekend, cloud cover. Staff was incredible as usual just flat out good hospitality friendly answered questions. One disappointment was not a heated pool, that could’ve been a seasonal thing, I definitely like a good local craft draft beer, was disappointed there was not any draft beer at the bar. The gym was flat out incredible, one of the largest ones I’ve stayed at. Stayed at “the line“ two weeks ago and the Fairmont last weekend, as I am in Austin generally a couple of times a a month. I’ll certainly be back to the W always a good experience.

Nice property. Bed sheets were itchy and the couch in the room was dirty looking. Definitely expected more from a W Hotel

The staff. Hands down, the staff was the best part of this property. Everyone was super polite, friendly and helpful. They’ve got a good team! Oh, the hotel was nice too!

The location is great and the staff is very friendly.

Convenient location downtown. Nice staff! Valet drivers are polite. Rooms are decent size. Bliss bath products are amazing.

Trendy hotel in the heart of downtown Austin. Rooms were extremely small and the shower/bath was 2 feet tall that made it hard to get in and out of.

We stayed 4 nights and thoroughly enjoyed the hotel. The proximity to great restaurants, bars and the beautiful Lady Bird trail made this is a perfect choice for our first trip to Austin. The rooms are modern and quirky... we got one with a fantastic view of the city. The Bar at the hotel was really fun too.

Great overnight stay if you're willing to pony up the money for this pricey hotel!

Expensive hotel with small rooms and no real lobby. Build quality is less than what one should expect at this price point. The rooms and bathrooms are not particularly well appointed, especially given that it is a relatively new, "luxury" hotel. No real lobby to speak of; more a series of bar areas, which could have been cool but were frequented by local, low rent types listening to the rap/hip hop being played. Service was very good, and employees were exceedingly polite. I stay at a lot of expensive hotels and I would have to say that I was overall, somewhat disappointed.

Like many W hotels this one had the atmosphere of a discotheque. That meant a dark, dingy, faux chic lobby and also you could hear loud music in the room coming from downstairs till past 1am on a WEDNESDAY night. But that wasn't the worst part. The room cleaning job the morning after my first night was completely unacceptable: sheets were not changed; glassware in bathroom was not washed or changed but was left in exactly the same state as I had left it in the morning; empty bottles strewn about the floor; furniture moved around (not by me) and not replaced; ironing board left wedged in closet door that was left ajar. The worst was a mystery wad of tissue (not mine) left on the bathroom counter. Oh and they don't call them cleaning maids; they're called "artists." Less art, more substance please. I complained to the management and they did offer some small goodwill gesture but this is just not what anyone should have to expect who is paying W prices. Atrocious.

Gracious, friendly, and enthusiastic staff made our visit a pleasure. Our penthouse room did have a good view, but was lacking in certain features such as there were no dresser drawers. The television was smaller than is typical for a hotel of this quality, and it was placed on the limited shelf / table space rather than on the wall. Considering the lack of drawers, the table space would have been useful. Bathroom had a shower only; no bathtub. The toilet was in a separate room however the shower and sink area had no door therefore if one was entertaining guests, it was challenging for to have any privacy while freshening up or showering.

Great. I would stay at this Hotel in Austin again. I'm loyal to W hotels.

Bathroom vanities could be larger. Shower could be better.

we went for our freinds wedding. Great hotel. Perfect attention to details. Only thing was the resturant was good not amazing and nothing is really healthy. That being said the gym is SICK! its a full floor with everything not some 2 machine hotel gym. 5 stars for sure.

Excellent, courteous staff with astonishing accoutrements!

My husband and I chose to splurge on a few nights at the W Austin to celebrate our one year wedding anniversary. This hotel was absolutely beautiful and very close to our weekend destination. We had a great late night meal from Trace and enjoyed our balcony overlooking the city and hotel pool. Our room was extremely nice and very modern. The only downside was that we got charged for every little thing, including very expensive parking. However, overall-the stay was wonderful and the staff was fantastic and friendly!

Overall, the hotel was not what I was expecting for the price. The staff in general were very service oriented. The bathroom had a tub/shower combination unlike anything I have ever seen. The sides of the tub were so high, I literally skinned my knee trying to get my short legs over the side of the tub! Otherwise the room was very clean and comfortable. The carpet in the lounge areas was quite nasty, however; very stained and definitely needs to be replaced. I did not feel that this hotel was worthy of more than 3 stars and not worth what I paid for the room.

Lavaca Street Austin TX

Hotel highlights

  • Walking distance to Moody Theater and Lady Bird Lake
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Downtown Austin, W Austin is within a 5-minute walk of popular attractions such as Lady Bird Lake and Sixth Street. This 4-star hotel welcomes guests with 251 rooms and conveniences like a full-service spa, an outdoor pool, and a gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with continental breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

All of W Austin's 251 rooms are individually decorated and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect WiFi, wired Internet, and 42-inch flat-screen TVs with cable channels and pay movies. Free local calls, hair dryers, and laptop-compatible safes are other standard amenities.


Property features

Guests of W Austin enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is offered for USD 49 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a rooftop terrace, WiFi in public areas, and conference space.

Room options

Wonderful Room, Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Wonderful Room, Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Marvelous Suite, Suite, 2 Bedrooms, Non Smoking

2 Double Beds | Sleeps 4

Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Corner

1 King Bed | Sleeps 2

Guest reviews for W Austin

Everyone (13) Couples (7) Business (1) Family (1)
3
Everyone

By on May 26, 2021

Review comment responded on Jun 8, 2021

Hello Guest, we are glad you liked some aspects of our hotel. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more illuminating experience.

4
Everyone

Perfect location! Restaurants and bars are located on walks distances from the hotel. Friendly and helpful staff. Rooms are spacious, gym is accessible on 4th floor. Pool can get crowded during weekends.

By on Apr 17, 2021

Review comment responded on Apr 20, 2021

Thank you for staying with us and we hope to have you back soon!

2
Everyone

By on Apr 13, 2021

Review comment responded on Apr 27, 2021

Hello Guest, we are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more illuminating experience.

4
Family with small children

Look like somewhat of a slow weekend, Easter weekend, cloud cover. Staff was incredible as usual just flat out good hospitality friendly answered questions. One disappointment was not a heated pool, that could’ve been a seasonal thing, I definitely like a good local craft draft beer, was disappointed there was not any draft beer at the bar. The gym was flat out incredible, one of the largest ones I’ve stayed at. Stayed at “the line“ two weeks ago and the Fairmont last weekend, as I am in Austin generally a couple of times a a month. I’ll certainly be back to the W always a good experience.

By on Apr 5, 2021

Review comment responded on Apr 5, 2021

Hello, thank you for reviewing the W Austin. Our Talent's highest priority is making every guest comfortable by helping them feel right at home, and we are glad we accomplished that for you during your stay. We will share your kind words with them. We appreciate the suggestions that you had on things you wish we had and as we consistently strive to make improvements, feedback from our guests is important on what they would like to see. Thank you once again, and we look forward to seeing you again soon on your next trip back to Austin.

2
Everyone

Nice property. Bed sheets were itchy and the couch in the room was dirty looking. Definitely expected more from a W Hotel

By on Aug 20, 2020

Review comment responded on Aug 20, 2020

Thank you for taking the time to provide us feedback regarding your stay. I apologize that you did not have the comfortable bed and couch that you expected. I will follow up with our team and inspect the room to prevent this issue from happening again in the future.

5
Family

The staff. Hands down, the staff was the best part of this property. Everyone was super polite, friendly and helpful. They’ve got a good team! Oh, the hotel was nice too!

By , from San Antonio on Nov 14, 2019

Review comment responded on Nov 21, 2019

Thank you for the great review, and we loved having you as our guest at W Austin. We'll be here to welcome you back again soon!

5
Everyone

The location is great and the staff is very friendly.

By on Aug 27, 2018

Review comment responded on Aug 28, 2018

Thank you for being our guest and leaving a great review.

5
Everyone

Convenient location downtown. Nice staff! Valet drivers are polite. Rooms are decent size. Bliss bath products are amazing.

By on Aug 12, 2018

Review comment responded on Aug 14, 2018

We appreciate you for leaving the great review and being our guest at W Austin.

4
Everyone

Trendy hotel in the heart of downtown Austin. Rooms were extremely small and the shower/bath was 2 feet tall that made it hard to get in and out of.

By on Jul 25, 2018

Review comment responded on Jul 26, 2018

Thank you for sharing your recent stay with us. Our location allows our guests to experience the best of Austin, and it's nice to hear you enjoyed that. We cannot wait to welcome you back next time, and thank you for choosing to stay with us at W Austin.

5

beautiful hotel in downtown austin

Everyone

We stayed 4 nights and thoroughly enjoyed the hotel. The proximity to great restaurants, bars and the beautiful Lady Bird trail made this is a perfect choice for our first trip to Austin. The rooms are modern and quirky... we got one with a fantastic view of the city. The Bar at the hotel was really fun too.

By , from Austin, TX on Jan 18, 2018

Review comment responded on Jan 20, 2018

Thank you Teena for posting this great review! Your pictures are stunning. We'll be here to welcome you back.

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