Front desk was more polite Jessica she was super sweet. Looking forward staying there again. The only Problem was the sleeping the mattresses were hard.. and parking was A long hike .
Amazing place to relax that’s away from the busyness of the city! I loved the huge tubs as well.
Beautiful property, lovely staff, lots of activities. We had an awesome stay.
The property is newly renovated and absolutely beautiful. Unfortunately, the staff seems new and understaffed. We saw food and dirty dishes left in hallways all evening, over night, and into the morning. Trash receptacles in room were not emptied. We were never supplied with bottled water for our room. Was told they “ran out”. Overall not a friendly relaxed atmosphere.
I wish we had more time to enjoy hotel. Lots of amenities, beautiful area. Friendly people.
Booked a 5 night stay here with a third party and called the morning of to confirm. Omni had nothing on file even when I provided a confirmation number. The 3rd party company tried calling the manager for over an hour while I was on hold, but the manager never answered or called back. When arriving at the hotel I was forced to re-book at a higher price AND pay a cancellation fee that I now need to dispute. While staying in the hotel we had placed a necklace on the desk in the bedroom. When we returned, it was missing. The manager was unavailable two separate times when I attempted to reach out. Each time I left a message on voicemail and with the front desk. After 24 hours, still no call-back. Finally reached the manager. He said he was deeply sorry for not responding and that he'd look into it immediately and give me a call back within the hour. 24 hours went by without a response. Eventually they wrote me an email to tell me that there was nothing that could be done. Very small concession was given that didn't even come close to covering even a portion of the stay or the value of the item. Overall, all staff from housekeeping to the resort manager handled every part of this poorly even when given opportunities to make it right.
Great Resort! I travel to Austin 5 or 6 times a year, and always feel welcomed and at "home" when staying here. Nice, large rooms, the staff is always friendly and helpful, and the spa is relaxing.
Room was nice, minus a few moldy dust bunnies in the AC vent above. Bathroom toilet seat was well worn could stand being replaced Shower handle was broken but still usable. Noisy room service at 530 am outside our room clanging dishes. Opened the door to tell her about it and she denied she was making a lot of noise. Got the room by the elevator, noisy several times at night, should have known better, oh well
Located in Cabin Ridge Estates, Omni Barton Creek Resort & Spa is within a 15-minute drive of popular attractions such as Zilker Park and Zilker Botanical Garden. This 493-room, 4-star resort has a golf course, a full-service spa, and 7 restaurants.
Enjoy dining at Blind Salamander , one of 7 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
Omni Barton Creek Resort & Spa's 493 rooms provide minibars, coffee makers, and free local calls. Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include safes, ironing boards, and desks.
Guests of Omni Barton Creek Resort & Spa have access to a golf course, a full-service spa, and an indoor pool. Onsite parking is available, both free self and paid valet parking (USD 37.00 per night)—also useful is limo/town car service. Multilingual staff at the 24-hour front desk can assist with access to locker space, concierge services, and securing valuables. Other amenities at this spa resort include a fitness center, a spa tub, and a sauna.
Front desk was more polite Jessica she was super sweet. Looking forward staying there again. The only Problem was the sleeping the mattresses were hard.. and parking was A long hike .
Thank you for the five star review!
Amazing place to relax that’s away from the busyness of the city! I loved the huge tubs as well.
Joe, thank you for the five star review and for the great comments on the resort. We love that we are just a short drive from downtown Austin (20 minutes) and yet so far removed from the hustle and bustle. We look forward to seeing you again.
Beautiful property, lovely staff, lots of activities. We had an awesome stay.
Hi Anonymous, Thanks for the wonderful review! We are so glad to hear you loved the property, enjoyed great service form our associates and enjoyed all the activities we had to offer. Happy Holidays, Serhan Tatman Resort Manager
Hello, Thank you for the fantastic rating! Best, Joseph Cox Director of Front Office
Thank you for your 4 out of 5 rating!
The property is newly renovated and absolutely beautiful. Unfortunately, the staff seems new and understaffed. We saw food and dirty dishes left in hallways all evening, over night, and into the morning. Trash receptacles in room were not emptied. We were never supplied with bottled water for our room. Was told they “ran out”. Overall not a friendly relaxed atmosphere.
Hello Mrs. K, Thank you for taking the time to review our resort. We are glad you like our new design, however we apologize for the level of service your received during your stay. We will definitely use your comments as coaching moments to improve our service and provide a better experience for our guests.
I wish we had more time to enjoy hotel. Lots of amenities, beautiful area. Friendly people.
Thank you Melissa! We're thrilled to hear you enjoyed your stay with us and hope you'll be back again soon.
Booked a 5 night stay here with a third party and called the morning of to confirm. Omni had nothing on file even when I provided a confirmation number. The 3rd party company tried calling the manager for over an hour while I was on hold, but the manager never answered or called back. When arriving at the hotel I was forced to re-book at a higher price AND pay a cancellation fee that I now need to dispute. While staying in the hotel we had placed a necklace on the desk in the bedroom. When we returned, it was missing. The manager was unavailable two separate times when I attempted to reach out. Each time I left a message on voicemail and with the front desk. After 24 hours, still no call-back. Finally reached the manager. He said he was deeply sorry for not responding and that he'd look into it immediately and give me a call back within the hour. 24 hours went by without a response. Eventually they wrote me an email to tell me that there was nothing that could be done. Very small concession was given that didn't even come close to covering even a portion of the stay or the value of the item. Overall, all staff from housekeeping to the resort manager handled every part of this poorly even when given opportunities to make it right.
Great Resort! I travel to Austin 5 or 6 times a year, and always feel welcomed and at "home" when staying here. Nice, large rooms, the staff is always friendly and helpful, and the spa is relaxing.
Adam, thank you for the five star review and for recognizing Jessica. We think all of our staff is amazing, but Jessica is one of the best. We appreciate the feedback on the mattresses and on the parking. We hope to begin offering valet parking again soon when it is safe to do so. We hope to see you back again.