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Omni Austin Hotel

4.0 out of 5.0

Recent guest reviews

Stayed over Thanksgiving and had a wonderful experience!

The accommodations were wonderful, and the staff was friendly. We really enjoyed the breakfast buffet at the restaurant, the food was great.

Great hotel! You get what you pay for. Exceptional staff. Comfortable room. Great location. Walking distance to music and food. Only downside was the proximity to a homeless shelter but we did not experience any problems walking anywhere.

Great location in the heart of downtown for a short weekend this place is right where you want to stay

Nice hotel but too expensive. All restaurants are expensive. There is no microwave in the room. You pay a lot for parking. There was no free WiFi for guests. This is not ok or normal. We should not have to sign up for a program for free WiFi.

It was our first time at the Omni and everything was fantastic, particularly the staff. It's a great location from which to see all of Austin.

Second time to stay at this hotel, great location to everything there is to do in Austin! We had slight issues with our A/C not cooling the room completely and couldn't get the wifi to work in the room, but we enjoyed our stay overall!

Nice business hotel. Make sure you get a room facing outside (and not windows on the interior courtyard).

Front Desk staff is so rude, it immediately ruins your stay! I would not recommend this place at all!

From the outside, the hotel looks like your typical downtown, swanky hotel. Upon my arrival I was greeted by rude and unaccommodating staff. In fact, during my entire stay at this hotel, the daytime concierge and the bar tender at the lobby bar were literally the only nice staff at the hotel. Possibly the most atrocious of them was the manager on the night shift. He was basically a dictator and wanted to make sure not a single person was having a good time in or around "his facility." The hotel itself is built as sort of an atrium, but the hotel shares space with dozens of other businesses as well. The hotel was difficult to navigate, the rooms were of the same quality as a Radison or a Marriott, but considerably more expensive. There was nothing at all that stood out about this hotel besides the location it was in. One of the features that made our decision was what was advertised as a rooftop pool. Once I got up there, I noticed there was a small lap pool and some chairs thrown around. No music, no bar, no staff. Quite the opposite of what you'd expect a downtown rooftop bar to be, and exactly what you'd expect to see in the backyard of a La Quinta. Since there are a ton of other similar or better quality hotels in downtown Austin, I would highly recommend staying elsewhere. This place is not worth the money. I travel regularly for work and stay at hotels a great deal. This hotel has no value outside of the location.

Stayed at Omni for a company training (buses picked up and dropped off from there). Would've been nice to know I was getting an ADA room before I got into it. Shower was tricky to get positioned correctly, and there wasn't much space in the bathroom for personal belongings. If I were to need such a room, I'm not sure if it would function well - grab bars were used as towel racks, safe was on the top shelf in closet, not much room to turn around in a wheel chair, and the room was all the way at the end of the hallway. Yet the peep hole was low for a wheelchair? Made me wonder if this room was truly designed for someone who would need it, or just a nod to be compliant.

Friendly and helpful concierge and staff. Clean. Sign up to be in their Select Club for free to get free internet, otherwise you have to pay daily.

Had the private guest special treatment! Staff super friendly. Good view and walking to downtown.

Beautiful room - An easy walk to 6th street, the capital and stadium and many restaurants. We stayed in an executive suite and it was perfect!

Beautiful hotel, very accommodating, walking distance to all kinds of great restaurants and bars

Concierge desk was rude. Bathroom was dirty. They allowed me to check out at 1 PM. Parking is expensive even if you're a guest. It's around $30 per night. Swimming pool on the rooftop is tiny. And the room was small, for the price you pay I was expecting more.

Hotel staff was very welcoming on our arrival. Pool is very small. The room was clean and comfortable.

700 San Jacinto Blvd Austin TX

Hotel highlights

  • Walking distance to Governor's Mansion and Texas State Capitol
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Downtown Austin, Omni Austin Hotel is within a 5-minute walk of popular attractions such as Paramount Theater and O. Henry House Museum. This 4-star hotel welcomes guests with 392 rooms and conveniences like an outdoor pool, a fitness center, and a rooftop terrace.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

Omni Austin Hotel's 392 recently renovated rooms provide minibars, coffee makers, and phones. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests staying at Omni Austin Hotel enjoy an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is offered for USD 40.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, 10 meeting rooms, and conference space.

Guest reviews for Omni Austin Hotel

Everyone (16) Business (1)
5
Everyone

Stayed over Thanksgiving and had a wonderful experience!

By on Nov 29, 2017

Review comment responded on Dec 3, 2017

Thank you so much for choosing to stay with us over the Thanksgiving holiday. We're very happy that you were pleased with your visit. We hope to see you again next year.

5
Everyone

The accommodations were wonderful, and the staff was friendly. We really enjoyed the breakfast buffet at the restaurant, the food was great.

By on Nov 27, 2017

Review comment responded on Dec 2, 2017

We're delighted to hear that you enjoyed your guestroom, the quality of our food and beverage offerings, and the noteworthy customer service provided by our team. Thank you again for staying with us.

5

wonderful hotel close to restaurants and music

Everyone

Great hotel! You get what you pay for. Exceptional staff. Comfortable room. Great location. Walking distance to music and food. Only downside was the proximity to a homeless shelter but we did not experience any problems walking anywhere.

By , from Boston Ma on Nov 25, 2017

4
Everyone

Great location in the heart of downtown for a short weekend this place is right where you want to stay

By on Sep 26, 2017

Review comment responded on Sep 28, 2017

Thank you for staying with us during your brief visit to Austin. We are happy to hear that you found our central location convenient and hope you have the opportunity to return in the future.

3

just ok, not going back

Everyone

Nice hotel but too expensive. All restaurants are expensive. There is no microwave in the room. You pay a lot for parking. There was no free WiFi for guests. This is not ok or normal. We should not have to sign up for a program for free WiFi.

By on Aug 19, 2017

Review comment responded on Aug 21, 2017

Thank you for taking time to provide your comments following your recent stay. We appreciate your candid remarks. With regard to microwaves, we are happy to provide this amenity upon request, based on availability. We hope you decide to return in the future.

5

fantastic!

Everyone

It was our first time at the Omni and everything was fantastic, particularly the staff. It's a great location from which to see all of Austin.

By , from New Orleans on Aug 19, 2017

4

great location!

Everyone

Second time to stay at this hotel, great location to everything there is to do in Austin! We had slight issues with our A/C not cooling the room completely and couldn't get the wifi to work in the room, but we enjoyed our stay overall!

By on Jul 24, 2017

4

good location downtown

Everyone

Nice business hotel. Make sure you get a room facing outside (and not windows on the interior courtyard).

By on Jul 5, 2017

Review comment responded on Jul 10, 2017

Thank you for reporting your observations with regard to your carpet. We will address the matter immediately. We appreciate your candid feedback.

3

customer service

Everyone

Front Desk staff is so rude, it immediately ruins your stay! I would not recommend this place at all!

By on Jul 1, 2017

Review comment responded on Jul 6, 2017

We do sincerely apologize for the less than customary level of customer service you encountered from our front desk staff. Please know that your concerns with be addressed. Thank you for staying with us while in Austin.

1

worst hotel staff i have ever encountered

Everyone

From the outside, the hotel looks like your typical downtown, swanky hotel. Upon my arrival I was greeted by rude and unaccommodating staff. In fact, during my entire stay at this hotel, the daytime concierge and the bar tender at the lobby bar were literally the only nice staff at the hotel. Possibly the most atrocious of them was the manager on the night shift. He was basically a dictator and wanted to make sure not a single person was having a good time in or around "his facility." The hotel itself is built as sort of an atrium, but the hotel shares space with dozens of other businesses as well. The hotel was difficult to navigate, the rooms were of the same quality as a Radison or a Marriott, but considerably more expensive. There was nothing at all that stood out about this hotel besides the location it was in. One of the features that made our decision was what was advertised as a rooftop pool. Once I got up there, I noticed there was a small lap pool and some chairs thrown around. No music, no bar, no staff. Quite the opposite of what you'd expect a downtown rooftop bar to be, and exactly what you'd expect to see in the backyard of a La Quinta. Since there are a ton of other similar or better quality hotels in downtown Austin, I would highly recommend staying elsewhere. This place is not worth the money. I travel regularly for work and stay at hotels a great deal. This hotel has no value outside of the location.

By , from New York/California on May 11, 2017