Deluxe Room, 1 King Bed, Accessible
from $171
Omni Austin Hotel
4.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 13 reviews
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Recent guest reviews
Nice hotel but too expensive. All restaurants are expensive. There is no microwave in the room. You pay a lot for parking. There was no free WiFi for guests. This is not ok or normal. We should not have to sign up for a program for free WiFi.
It was our first time at the Omni and everything was fantastic, particularly the staff. It's a great location from which to see all of Austin.
Second time to stay at this hotel, great location to everything there is to do in Austin! We had slight issues with our A/C not cooling the room completely and couldn't get the wifi to work in the room, but we enjoyed our stay overall!
Nice business hotel. Make sure you get a room facing outside (and not windows on the interior courtyard).
Front Desk staff is so rude, it immediately ruins your stay! I would not recommend this place at all!
From the outside, the hotel looks like your typical downtown, swanky hotel. Upon my arrival I was greeted by rude and unaccommodating staff. In fact, during my entire stay at this hotel, the daytime concierge and the bar tender at the lobby bar were literally the only nice staff at the hotel. Possibly the most atrocious of them was the manager on the night shift. He was basically a dictator and wanted to make sure not a single person was having a good time in or around "his facility." The hotel itself is built as sort of an atrium, but the hotel shares space with dozens of other businesses as well. The hotel was difficult to navigate, the rooms were of the same quality as a Radison or a Marriott, but considerably more expensive. There was nothing at all that stood out about this hotel besides the location it was in. One of the features that made our decision was what was advertised as a rooftop pool. Once I got up there, I noticed there was a small lap pool and some chairs thrown around. No music, no bar, no staff. Quite the opposite of what you'd expect a downtown rooftop bar to be, and exactly what you'd expect to see in the backyard of a La Quinta. Since there are a ton of other similar or better quality hotels in downtown Austin, I would highly recommend staying elsewhere. This place is not worth the money. I travel regularly for work and stay at hotels a great deal. This hotel has no value outside of the location.
Stayed at Omni for a company training (buses picked up and dropped off from there). Would've been nice to know I was getting an ADA room before I got into it. Shower was tricky to get positioned correctly, and there wasn't much space in the bathroom for personal belongings. If I were to need such a room, I'm not sure if it would function well - grab bars were used as towel racks, safe was on the top shelf in closet, not much room to turn around in a wheel chair, and the room was all the way at the end of the hallway. Yet the peep hole was low for a wheelchair? Made me wonder if this room was truly designed for someone who would need it, or just a nod to be compliant.
Friendly and helpful concierge and staff. Clean. Sign up to be in their Select Club for free to get free internet, otherwise you have to pay daily.
Had the private guest special treatment! Staff super friendly. Good view and walking to downtown.
Beautiful room - An easy walk to 6th street, the capital and stadium and many restaurants. We stayed in an executive suite and it was perfect!
Beautiful hotel, very accommodating, walking distance to all kinds of great restaurants and bars
Concierge desk was rude. Bathroom was dirty. They allowed me to check out at 1 PM. Parking is expensive even if you're a guest. It's around $30 per night. Swimming pool on the rooftop is tiny. And the room was small, for the price you pay I was expecting more.
Hotel staff was very welcoming on our arrival. Pool is very small. The room was clean and comfortable.
Hotel highlights
- Walking distance to Governor's Mansion and Texas State Capitol
- Onsite dining
- Outdoor pool
- Fitness center
Located in Downtown Austin, Omni Austin Hotel is a leisurely stroll from popular sights such as Governor's Mansion and Texas State Capitol. This 4-star hotel welcomes guests with 392 rooms and conveniences like an outdoor pool, a fitness center, and a rooftop terrace. Located in central Austin, the hotel is also near Blanton Museum of Art and Bob Bullock Texas State History Museum.
Dining
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
Rooms
Omni Austin Hotel's 392 recently renovated rooms provide minibars, coffee makers, and phones. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.
Property features
Guests staying at Omni Austin Hotel enjoy an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is offered for USD 40.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, 10 meeting rooms, and conference space.
Guest reviews for Omni Austin Hotel
great location!
Everyone
Second time to stay at this hotel, great location to everything there is to do in Austin! We had slight issues with our A/C not cooling the room completely and couldn't get the wifi to work in the room, but we enjoyed our stay overall!
good location downtown
Everyone
Nice business hotel. Make sure you get a room facing outside (and not windows on the interior courtyard).
customer service
Everyone
Front Desk staff is so rude, it immediately ruins your stay! I would not recommend this place at all!
Review comment
Gene M. responded on Jul 6, 2017
We do sincerely apologize for the less than customary level of customer service you encountered from our front desk staff. Please know that your concerns with be addressed. Thank you for staying with us while in Austin.
worst hotel staff i have ever encountered
Everyone
From the outside, the hotel looks like your typical downtown, swanky hotel. Upon my arrival I was greeted by rude and unaccommodating staff. In fact, during my entire stay at this hotel, the daytime concierge and the bar tender at the lobby bar were literally the only nice staff at the hotel. Possibly the most atrocious of them was the manager on the night shift. He was basically a dictator and wanted to make sure not a single person was having a good time in or around "his facility." The hotel itself is built as sort of an atrium, but the hotel shares space with dozens of other businesses as well. The hotel was difficult to navigate, the rooms were of the same quality as a Radison or a Marriott, but considerably more expensive. There was nothing at all that stood out about this hotel besides the location it was in. One of the features that made our decision was what was advertised as a rooftop pool. Once I got up there, I noticed there was a small lap pool and some chairs thrown around. No music, no bar, no staff. Quite the opposite of what you'd expect a downtown rooftop bar to be, and exactly what you'd expect to see in the backyard of a La Quinta. Since there are a ton of other similar or better quality hotels in downtown Austin, I would highly recommend staying elsewhere. This place is not worth the money. I travel regularly for work and stay at hotels a great deal. This hotel has no value outside of the location.
good location
BusinessTravelers
Stayed at Omni for a company training (buses picked up and dropped off from there). Would've been nice to know I was getting an ADA room before I got into it. Shower was tricky to get positioned correctly, and there wasn't much space in the bathroom for personal belongings. If I were to need such a room, I'm not sure if it would function well - grab bars were used as towel racks, safe was on the top shelf in closet, not much room to turn around in a wheel chair, and the room was all the way at the end of the hallway. Yet the peep hole was low for a wheelchair? Made me wonder if this room was truly designed for someone who would need it, or just a nod to be compliant.
Review comment
Gene M. responded on Apr 25, 2017
Thank you for taking time to share your observations following your recent stay. We appreciate your comments and will investigate the areas with regard to ADA that you mentioned in your review. We hope you have the opportunity to stay with us again in the future.
excellent location and comfort
Everyone
Friendly and helpful concierge and staff. Clean. Sign up to be in their Select Club for free to get free internet, otherwise you have to pay daily.
Everyone
Had the private guest special treatment! Staff super friendly. Good view and walking to downtown.
great location!
Everyone
Beautiful room - An easy walk to 6th street, the capital and stadium and many restaurants. We stayed in an executive suite and it was perfect!
Everyone
Beautiful hotel, very accommodating, walking distance to all kinds of great restaurants and bars
over priced. better in the pictures.
Everyone
Concierge desk was rude. Bathroom was dirty. They allowed me to check out at 1 PM. Parking is expensive even if you're a guest. It's around $30 per night. Swimming pool on the rooftop is tiny. And the room was small, for the price you pay I was expecting more.
Thank you for reporting your observations with regard to your carpet. We will address the matter immediately. We appreciate your candid feedback.