I looked the front desk staff they were very friendly and helpful. They were human and not robotic!
Clean, friendly, big room
....I was amazed how relaxed everyone was when a random white homeless woman dished out harassment to me walk right in the hotel to the 3rd floor to do so ....but me a paying guest had to prove who i was at breakfast cause i was told i looked out of place.....makes no sense
Friendly staff
Everyone was very friendly.
We booked this hotel at a bit higher price compared to the other well known hotels in the area ($209.00 per night for a 2 queen bed), because it is Hyatt, known for it's good brand. We wanted a good full breakfast to start for the day, and we were very disappointed as there was hardly anything left for anyone. People were waiting in long lines to get the breakfast refilled. There was no coffee, had another line of people waiting to get the coffee refills. I feel they should have accounted for the weekend rush and managed a better breakfast for the time they had alloted for the same. The room was fine, but the TV was not working, so we had to call the front desk three times to have someone come and get it started. The customer service was very disappointing. No smiles or greetings from the front desk people even if you are talking to them. It almost felt like a hassle and as if we were there to bother them. There were no bath towels in the room. When we asked for some, we were told that they were short of the towels and didn't have any. Very very terrible experience and disappointing. We visit Austin atleast 4-5 times a year, and book a good hotel which is regarded as a clean and trusting brand hotel. We felt about Hyatt the same until now. We will never stay here again. Thank you.
I liked that everything was close around the hotel
The room was extremely clean, bed and pillows were so comfortable. I checked in late, around 10 pm, the only draw back was being woken up around 9 am by house cleaning. Over all would definitely stay here again.
Not only did we not get to use the reservation but it took 3 phone calls to get it canceled due to COVID, but by the time it was canceled they said it was too late and the full rate would be due. Each said it was the other party that refused to authorize a refund/credit or use of a waiver due to the circumstances. Horrible experience with hotel and Orbitz.
Everything was wonderful bathroom sink was slow going down but overall beautiful
Very clean. Friendly staff! Definitely will stay there again while in Austin
Nice place, pool was a little dirty and limited breakfast. But very clean and room was spacious
The property was clean. They were clear about their current rules for covid, (had to check in to use the pool so they could maintain the number of people there and no daily housekeeping in the room). I could hear everything going on in the hallway, which I was less than happy about at 1 in the morning. Most of the time it wasn't an issue.
I loved the service, how clean and quiet it was. The soft beds. I just loved, loved my stay.
Located in Three Points within 2 miles (3 km) of Dell Computer HQ, Hyatt Place Austin/Round Rock is within a few miles (5 km) of other popular sights such as Chisholm Trail Crossing Park. This 138-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe.
Guests can expect free WiFi and 42-inch flat-screen TVs. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, sitting areas, and refrigerators. Housekeeping is available on request.
At Hyatt Place Austin/Round Rock, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
I looked the front desk staff they were very friendly and helpful. They were human and not robotic!
Clean, friendly, big room
Thanks for the great review, Liping! It's wonderful you enjoyed your stay at Hyatt Place Austin/Round Rock so much! We strive for excellence so we're thrilled you appreciated not only our cleanliness and team, but also our spacious rooms! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience!
....I was amazed how relaxed everyone was when a random white homeless woman dished out harassment to me walk right in the hotel to the 3rd floor to do so ....but me a paying guest had to prove who i was at breakfast cause i was told i looked out of place.....makes no sense
Friendly staff
Everyone was very friendly.
Dear Fernando: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
We booked this hotel at a bit higher price compared to the other well known hotels in the area ($209.00 per night for a 2 queen bed), because it is Hyatt, known for it's good brand. We wanted a good full breakfast to start for the day, and we were very disappointed as there was hardly anything left for anyone. People were waiting in long lines to get the breakfast refilled. There was no coffee, had another line of people waiting to get the coffee refills. I feel they should have accounted for the weekend rush and managed a better breakfast for the time they had alloted for the same. The room was fine, but the TV was not working, so we had to call the front desk three times to have someone come and get it started. The customer service was very disappointing. No smiles or greetings from the front desk people even if you are talking to them. It almost felt like a hassle and as if we were there to bother them. There were no bath towels in the room. When we asked for some, we were told that they were short of the towels and didn't have any. Very very terrible experience and disappointing. We visit Austin atleast 4-5 times a year, and book a good hotel which is regarded as a clean and trusting brand hotel. We felt about Hyatt the same until now. We will never stay here again. Thank you.
Dear Suparna, Thank you for your feedback. I am so sorry this happened during your stay. I will ensure this does not happen again in any future stays. I do hope you give us another opportunity in the near future. Have a wonderful day.
I liked that everything was close around the hotel
Hello Jason, Thank you so much for your feedback, I am happy to see that you enjoyed your stay with us here at the Hyatt Place Austin/Round Rock. Please come back to see us again soon. Have a wonderful day!
Hello Traveler, thank you for your rating. I am very sorry to see that you did not enjoy your stay with us. Please let us know what we can do for the future to avoid these issues. I hope you have a wonderful day!
Thank you for the wonderful review, Destinee! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Hyatt Place Austin/Round Rock. Have a wonderful day!