Good location. Room wasn't available when I tried to check-in at 1, so I had to go to an event. Got back at 11 pm. Staff complained that her replacement didn't show up, took me 20 minutes to check in as she kept taking phone calls and putting me on hold. There was a man sleeping on couch in main area, looked like a bum ;-)
Very dirty and unsanitary, there was dried blood on sheets, stains everywhere, the towels were dirty, the shower floor was not clean, we couldn't use almost anything. The room smelled of cigarette even though we requested a nonsmoking. If you're looking for a clean comfortable place this is not it. Absolute Zero stars.
Hotel linen was dirty or stained. The floors were dirty. My socks were full of dirt and hair.
Comfy bed and black,out curtains made for a good nights sleep, which is what I needed. Otherwise no frills- no breakfast or in room coffee.
It was extremely dirty..trash behind the nightstands and restroom was nasty
1. The bed sheets had numerous stains all over them. 2. The light fixture inside the shower was missing the light cover making this a safety hazard and unsafe. 3.The shower water handle was crack and broken. 4.The restroom door was broken from the handle. 5. The shower head was broken/missing a piece having you to hold the shower head in order to shower. 6. Thank God I looked before I touched it....but the hand towel hanging in the loop had someone’s dry booger on it. I told the Night front desk & morning front desk and they both did nothing in fact they still charged me full price I do not recommend this hotel at all to anyone. Thank goodness it was just for the night and not any longer I will never use them ever again This was room 126 Disability room.....traveled with my service dog I took pictures of all this...and showed them
Dirty, no computer and printer for the use of guess
They have bugs and the rooms smell like animals. Kash was great.
The heat was messed up but Kash made sure to come and bring heater to the room.
The place smell like a dog farm. They tried to clean the carpet on a Fri. ND that's the busy part of the week. That was the worst experience I've had at any hotel
I liked the fact that my room was already ready when I got there ... I just didn’t like the stomach of the hallway smelling like mildew... A hour after the housekeepers tried to make it smell fresh
They were average but they charged me 100$ because my hair color got on some pillows. If not fornthis detail would have been a pleasant stay.
When I arrived, we were not in system. Was given a room key to a room that was already occupied. After receiving another room, the room key didn’t work. After 2 room keys, later we got in our room. Then about 2 am, someone entered our room not only once, but twice.
Red Roof Inn Austin - Round Rock is located within a mile (2 km) of Round Rock Sports Center and Rock Creek Plaza. This 107-room motel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
The 107 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and free long-distance calls. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Other standard amenities include free local calls, desks, and free toiletries.
At Red Roof Inn Austin - Round Rock, guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities and an ATM.
Good location. Room wasn't available when I tried to check-in at 1, so I had to go to an event. Got back at 11 pm. Staff complained that her replacement didn't show up, took me 20 minutes to check in as she kept taking phone calls and putting me on hold. There was a man sleeping on couch in main area, looked like a bum ;-)
Very dirty and unsanitary, there was dried blood on sheets, stains everywhere, the towels were dirty, the shower floor was not clean, we couldn't use almost anything. The room smelled of cigarette even though we requested a nonsmoking. If you're looking for a clean comfortable place this is not it. Absolute Zero stars.
Hotel linen was dirty or stained. The floors were dirty. My socks were full of dirt and hair.
Comfy bed and black,out curtains made for a good nights sleep, which is what I needed. Otherwise no frills- no breakfast or in room coffee.
It was extremely dirty..trash behind the nightstands and restroom was nasty
1. The bed sheets had numerous stains all over them. 2. The light fixture inside the shower was missing the light cover making this a safety hazard and unsafe. 3.The shower water handle was crack and broken. 4.The restroom door was broken from the handle. 5. The shower head was broken/missing a piece having you to hold the shower head in order to shower. 6. Thank God I looked before I touched it....but the hand towel hanging in the loop had someone’s dry booger on it. I told the Night front desk & morning front desk and they both did nothing in fact they still charged me full price I do not recommend this hotel at all to anyone. Thank goodness it was just for the night and not any longer I will never use them ever again This was room 126 Disability room.....traveled with my service dog I took pictures of all this...and showed them
Dirty, no computer and printer for the use of guess
Thank you so much for your helpful feedback, we regret that you did not receive the experience that you deserved. Please give us a chance to make it right
They have bugs and the rooms smell like animals. Kash was great.
Thank you for taking the time to rate your stay with us. I apologize that your stay was not a perfect one, but I do hope that you give us another chance in the future to meet your expectations,
The heat was messed up but Kash made sure to come and bring heater to the room.
Thank you for taking the time to rate your stay with us. I apologize that your stay was not a perfect one, but I do hope that you give us another chance in the future to meet your expectations
Hello, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the inconveniences you experienced during your stay, and we're currently taking steps to upgrade some of the rooms at our hotel.