I bought food and left it there, went shower came out and saw a roach nibbling on it. I had to toss the entire thing away. Bathroom could have been cleaned a little better as well. Had a little bit of a smell but it didn’t really bother me as much. Staff was ok, wasn’t as friendly but possibly she could had a bad day. Besides that, the weather was great! Lol
Everything was as it should be. There's really not much to say. Please keep doing what you're doing.
When I checked in I initially had a room on the first floor. My boyfriend and I walk in and he says “are these bugs..!?” Immediately I’m terrified and rush out. Unbeknownst to us it’s cricket season. When I tell you there were so many dead and alive crickets in the carpet that clearly have been there for a while is not an understatement. Of course we went to the front desk and asked what in the world was going on and the receptionist said it’s an issue everywhere. We would have left but all other hotels were booked because of ACL that weekend. We ended up staying on the third floor which was much better but dead crickets lined the hallways from the first floor to the third. It’s like the housekeepers didn’t run the sweeper at all. Mind was blown and my boyfriend kept saying “this is something that would be in a movie..” so with all that being said, I won’t be visiting another Candlewood.
Good, convenient spot; no problems with checking in; thank you for being dog friendly
I was pleasantly surprised about how nice the room was. It was a decent size and the bed was very comfortable. For the low price, I wasn't expecting so nice a bed. The shower had great water pressure and was a nice shower (really liked the variety of soaps in there)l. The staff was great also. There weren't any hangers in the closet and when I called to ask for some, they brought it in minutes. The front staff person (I forget her name but she had a really cool tattoo on her arm) was so nice and helpful and got me checked in before the check in time of 3 even though I arrived a couple hours early. The only complaints I have are small. The towels in the bathroom seem cheap and rough. If you could put some nicer towels in there, your rating would go from 99 out of 100 to 100 out of 100. One other small complaint but I don't think this is a Candlewood Suites thing and may be an Orbitz thing and I'm not sure who's fault it is but I'm going to mention it to save you. I had a festival to go to at the Flix Brewhouse. According to Orbitz, it said that it was .4 miles away. I thought "cool, I can walk there". When I got there it was actually 1.5 miles away and if I wanted to walk, I would have to go under overpasses that didn't have any sidewalks and decided to Uber it instead. So a word to the wise. Call the hotel first and ask them if the destination you want to go to is actually the distance away the website says it is.
Room nice clean but noisy could hear doors and cabinets slamming all night
The hotel was a very nice facility for the price. They had unfortunately experienced a plumbing issue just an hour prior to my arrival but it did not affect me. They also had some issues with booking due to problems with the plumbing and subsequent Convention in town that day. Overall good value for the price. A small downside is it was difficult to find based on the one-way street in front to Drood, but highly visible from the interstate
TERRIBLE 1ST NIGHT. TOOM 2 HOURS TO GET A ROOM THE WRONG ROOM CAUSE THEY SEEN OUR RESERVATION BUT COULDNT GIVE US THAT ROOM FOR SOME REASON. WE HAD A SMALL.ROOM COMPARED TO WHAT WE HAD RESERVED. CLEANING PEOPLE WALKING IN OUR ROOM WHILE WE ARE ASLEEP. I WANTED MY MONEY BACK FOR THE 1ST NIGHT CAUSE I STAYED IN A SMALLER ROOM THAN I PAID FOR.
The hotel was very clean. It was quiet and had everything I needed. Glad I was on the second floor. The train could be heard faintly. I wished they had a little free breakfast to offer. The check in lady was great, but the guy who check me out was not friendly and was watching T.V. in the lobby.
The room was better than expected... Rm has a small kichen which is awesome!!
A bit small , clean , priced well ........ Located well
Small room but clean. Quiet in the hotel, but there is a train nearby. I just played my sleep music app and everything was fine. It's just a bit down the road from the bat bridge so in the evening it was cool to see them flying out.
Spent time relaxing and shopping on a weekend getaway. Easy acces to outlet malls and IKEA as well as many restraunts in the area.
The Candlewood is not close to downtown Austin, but being on the expressway gives you a good route in. It's a good choice if closer hotels are booked. Everything was clean, comfortable, and cozy. This is an excellent choice for multiple-night stays especially.
I was pleased with everything about our stay. The staff members were all pleasant and accommodating. Our room was clean and quiet. The free way sounds were deadened by the fan. The kitchen was fully stocked. Thank you for a very pleasant stay
Economy hotel, conveniently located near grocery and restaurants, just outside of Austin
Met by friendly staff at checkin. Clean room and bath; special bath and bed linen treatment was an unexpected bonus.
Candlewood Suites Austin-Round Rock, an IHG Hotel is a short stroll from Memorial Park and Chisholm Trail Crossing Park. This 97-room hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.
The 97 soundproofed rooms feature kitchens with refrigerators, microwaves, and dishwashers. 42-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are also standard. Weekly housekeeping is available.
Guests of Candlewood Suites Austin-Round Rock, an IHG Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
I bought food and left it there, went shower came out and saw a roach nibbling on it. I had to toss the entire thing away. Bathroom could have been cleaned a little better as well. Had a little bit of a smell but it didn’t really bother me as much. Staff was ok, wasn’t as friendly but possibly she could had a bad day. Besides that, the weather was great! Lol
Everything was as it should be. There's really not much to say. Please keep doing what you're doing.
Thank you for your great review. We work hard to make sure that all of our guests enjoy their stay. We look forward to your next visit.
When I checked in I initially had a room on the first floor. My boyfriend and I walk in and he says “are these bugs..!?” Immediately I’m terrified and rush out. Unbeknownst to us it’s cricket season. When I tell you there were so many dead and alive crickets in the carpet that clearly have been there for a while is not an understatement. Of course we went to the front desk and asked what in the world was going on and the receptionist said it’s an issue everywhere. We would have left but all other hotels were booked because of ACL that weekend. We ended up staying on the third floor which was much better but dead crickets lined the hallways from the first floor to the third. It’s like the housekeepers didn’t run the sweeper at all. Mind was blown and my boyfriend kept saying “this is something that would be in a movie..” so with all that being said, I won’t be visiting another Candlewood.
Good, convenient spot; no problems with checking in; thank you for being dog friendly
I was pleasantly surprised about how nice the room was. It was a decent size and the bed was very comfortable. For the low price, I wasn't expecting so nice a bed. The shower had great water pressure and was a nice shower (really liked the variety of soaps in there)l. The staff was great also. There weren't any hangers in the closet and when I called to ask for some, they brought it in minutes. The front staff person (I forget her name but she had a really cool tattoo on her arm) was so nice and helpful and got me checked in before the check in time of 3 even though I arrived a couple hours early. The only complaints I have are small. The towels in the bathroom seem cheap and rough. If you could put some nicer towels in there, your rating would go from 99 out of 100 to 100 out of 100. One other small complaint but I don't think this is a Candlewood Suites thing and may be an Orbitz thing and I'm not sure who's fault it is but I'm going to mention it to save you. I had a festival to go to at the Flix Brewhouse. According to Orbitz, it said that it was .4 miles away. I thought "cool, I can walk there". When I got there it was actually 1.5 miles away and if I wanted to walk, I would have to go under overpasses that didn't have any sidewalks and decided to Uber it instead. So a word to the wise. Call the hotel first and ask them if the destination you want to go to is actually the distance away the website says it is.
Room nice clean but noisy could hear doors and cabinets slamming all night
The hotel was a very nice facility for the price. They had unfortunately experienced a plumbing issue just an hour prior to my arrival but it did not affect me. They also had some issues with booking due to problems with the plumbing and subsequent Convention in town that day. Overall good value for the price. A small downside is it was difficult to find based on the one-way street in front to Drood, but highly visible from the interstate
TERRIBLE 1ST NIGHT. TOOM 2 HOURS TO GET A ROOM THE WRONG ROOM CAUSE THEY SEEN OUR RESERVATION BUT COULDNT GIVE US THAT ROOM FOR SOME REASON. WE HAD A SMALL.ROOM COMPARED TO WHAT WE HAD RESERVED. CLEANING PEOPLE WALKING IN OUR ROOM WHILE WE ARE ASLEEP. I WANTED MY MONEY BACK FOR THE 1ST NIGHT CAUSE I STAYED IN A SMALLER ROOM THAN I PAID FOR.
The hotel was very clean. It was quiet and had everything I needed. Glad I was on the second floor. The train could be heard faintly. I wished they had a little free breakfast to offer. The check in lady was great, but the guy who check me out was not friendly and was watching T.V. in the lobby.
Samantha, We are so sorry that you had a bad experience while staying with us. We are taking your response very seriously and addressing the issues. We hope you will come again and have a better experience.