We stayed here as it was close to the start of the 3M Half Marathon. The room was clean and beds were comfortable. My biggest concern. ALTHOUGH... I woke up early to bites on my back .... ant bites. And we took pictures to show the front desk. The person there said the manger would call and ask me questions.... NO ONE called. We should have pressed for a discount or voucher... but guess we are too nice. We had a room #307? .. I hope the ants have found a new home outside the hotel? SOOO.. my stars cant be high on this one because of that. Positives: walk in shower and not the tub configuration, that we dont like. They were accommodating to allow us a late checkout (1230) so that I could shower after the half marathon. Coffee was even still available and a few leftover breakfast finds. Great location. Near the Domain which we went for lunch at North, and walked the streets there. We will stay here again if we are in the area. Great price for Great accommodations.
We were welcomed from the very beginning. Our room was beyond what we expected. It had a very clean and fresh feeling to it.
The pool was clean and inviting , The rooms were very nice especially compared to other express locations.
Breakfast was wonderful; hot items with a little variety each day. I didn't use the pool, but there was a variety of poolside seating that was comfortable for lounging or hanging out at night. I picked this location because it was inbetween Austin and Round Rock, which was ideal for the purpose of exploring both areas; 15 minute drive in either direction.
Very clean and courteous service .Front desk staff friendly and helpful
Lovely place. Originally pick because is close to my daughters
Very pleased with my stay there. Room was clean the staff was friendly easy check in and check out the location was perfect for my visit
Nice hotel with friendly staff. You did a good job keeping our room clean
Hotel clerk asked us a series of personal questions at check in that did not sound like chit chat. She said she had to ask. It rubbed us the wrong way.
The staff and hotel is awesome. It's clean and comfortable. The location is easy to get to and just enough off the beaten path that it is quiet and we felt very safe. I would stay here again and again.
Hotel and staff was nice. Only drawback is they put me in handicap room. The breakfast was not served until after 6:30 which is a little bit later than most hotels so was already having to be out the door before they opened it. Location a little difficult to get in and out of with traffic. But overall a good clean and quiet stay!!
At check in at the desk they told us they had no rooms available with no explanation. I ask for the manager he also said they have no rooms available with no explanation. They told us to go to a different Hotel 40 minutes away.the manager then said to come back tomorrow they may have a room available. We stayed the second night and got no sleep. This hotel is loud. There was a large wedding party on our floor and we heard trucks from the Costco next door all night. we also didn't feel safe going to our car at night in the parking lot, it's a bad location. I will never use Orbitz or stay in this hotel ever again.
Bummed the spa and pool were closed a few of those days. So important for our kiddos
I’m pretty picky when it comes to choosing a hotel and this hotel was amazing . It was close to everything and the bed was so comfortable I wanted to take it home !. Would definitely stay here again
Everything at the Hotel was just wonderful! The kids enjoyed the pool, the location was great and the rooms were clean and comfy. The hotel staff was amazing and friendly
Located in North Austin within a short walk of Arboretum at Great Hills Mall, Holiday Inn Express & Suites Austin NW - Arboretum Area is within 2 miles (3 km) of J. J. Pickle Research Campus. This 110-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
The 110 accommodations feature sitting areas. Guests can expect 42-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities.
At Holiday Inn Express & Suites Austin NW - Arboretum Area, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
We stayed here as it was close to the start of the 3M Half Marathon. The room was clean and beds were comfortable. My biggest concern. ALTHOUGH... I woke up early to bites on my back .... ant bites. And we took pictures to show the front desk. The person there said the manger would call and ask me questions.... NO ONE called. We should have pressed for a discount or voucher... but guess we are too nice. We had a room #307? .. I hope the ants have found a new home outside the hotel? SOOO.. my stars cant be high on this one because of that. Positives: walk in shower and not the tub configuration, that we dont like. They were accommodating to allow us a late checkout (1230) so that I could shower after the half marathon. Coffee was even still available and a few leftover breakfast finds. Great location. Near the Domain which we went for lunch at North, and walked the streets there. We will stay here again if we are in the area. Great price for Great accommodations.
We were welcomed from the very beginning. Our room was beyond what we expected. It had a very clean and fresh feeling to it.
The pool was clean and inviting , The rooms were very nice especially compared to other express locations.
Breakfast was wonderful; hot items with a little variety each day. I didn't use the pool, but there was a variety of poolside seating that was comfortable for lounging or hanging out at night. I picked this location because it was inbetween Austin and Round Rock, which was ideal for the purpose of exploring both areas; 15 minute drive in either direction.
Very clean and courteous service .Front desk staff friendly and helpful
Lovely place. Originally pick because is close to my daughters
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Melissa D
We are so sorry to hear about your recent experience at our hotel. Please give me a call at your earliest convenience, I would love a chance to resolve this issue.