Extended Stay America - Durham - University - Ivy Creek Blvd2.5 out of 5.0
Recent guest reviews
This location was terrible. Sheets not changed on daily basis. Had to use 2 wash clothes for the 5 days I was there. Mandatory pay up front or you could not stay. If the stay is not for 7 days or more you do not get linen or room cleaning. Had to go to front desk to get the pots/pans. Food stains and crumbs on the bed linen. Lock was no good. Had to slam the door 3 or 4 times for it to shut. This is the first and only Extended Stay that was this deplorable that I have stayed at. Poor management. I would not recommend this location to any business class.
The manager argued with me about what a credit card is. She clearly had no idea that banks issue credit cards. I have a checking account with a debit card, from the same bank. I know what a credit card is. Then they charged my credit card $100 which I did not authorize, and which they said they only do with debit cards. Then they argued with me again over whether my credit was a credit card. I ended up cancelling my reservation. Seriously retrain your employees.
Had the website not told me I wouldn't have known yhe hotel was recently renovated. Poor security in parking lot and noisy rooms. Vehicles were broken into in the parking lot noise from hallways mafe it hard to get sleep. Stayed 2 nights out of 20. Only stayed the second night because we couldnt switch rooms before checkout as we were on a jobsite working.
This was a clean and comfortable place for my short stay. The things that were not working properly (fridge door would not stay closed, one light not working, front door would not close without some jiggling, recliner did not recline) were reported to front desk when I checked out. It has a good kitchen, but no kitchen supplies. They are available upon request. Soap and shampoo are furnished, but no hair dryer. This hotel is in a good location, close to shopping and restaurants. I was pleased that they have a large guest laundry. I travel thru Durham often, and this was my first stay at this hotel. I will stay here again on future trips. It is clean and the price was quite good.
Clean, comfortable quite, nice. King suites with kitchenette, couch, cable tv, free Showtime and free Wi Fi. Pleasant, friendly staff. Wheel chair accessible and parking and free parking.Nothing fancy but COMFORTABLE and clean!!! In walking distance to Harris Teeter, CVS and the few restaurants nearby. And bonus to me PET friendly !
A great hotel to stay at with awesome staff. Will definitely be returning. Room was clean,,,,,, check was easy going and fast. The location was perfect and there are so many restaurants and a movie theater and a Harris teeter. I really enjoyed myself
I have stayed at this property about 3 times and this is first time i decided to write an review. First off the Staff is very warming and welcoming. I can not remember the young lady name that accommodated me, she informed me that they didn't have an elevator and that i would have to be in upstairs room, i told her i had knee surgery recently and she offered to help me take my bags upstairs and helped me up the stairs as well. The breakfast wasn't what i was excepting but i did enjoy a banana nut muffin and some coffee. The room itself was clean and organized the iron came in handy. I will surely be returning. Thanks Guys
I enjoyed the fun filled staff, they were very kind and helpful. My room was clean and comfortable unlike the other properties. I was originally stay at the tower blvd location and it was an horrible experience. They were strange people hanging around the hotel, and when I entered my room it wasn't clean properly and my sheets were dirty. So I decided to leave and get a refund and go to the next closest extended stay. Best decision of the night. It was a complete 360 my room was clean and there weren't Stanger people hanging around. The housekeepers are nice as well. I left my firestorm on the room. When I went back the housekeepers kindly went and found it for me. I would definitely recommend this hotel to others
I arrive to this hotel about two months ago on a business trip. First of all it was 2:00 am in the morning I had to change rooms twice because the first room was filthy and the second room the refrigerator was broken and ruined all my food smh. The lady the front was more worry about her head hurting than getting me a new room( she act like she was on drugs) But That was the beginning of my trip and only went down hill from there. There's usually a million ppl at the office complaining about the same exact thing everyday. Example: One of the guess came to the front desk one day when I was there and he ask the lady for a knife so he can cut up his food. Well she told him they didn't have any and she don't know when they will get some. So he said this hotel is an extended stay and they supposed to provide dishes(which he is right) the lady at the front desk told him that there's nothing she can do and he needed a knife that bad he can go to the local Walmart and buy one. The man told her that him and his family has been staying this hotel for years and he have never experience such horrible service in his life. He's not lying I had to buy my own towels,pots, plates etc. because when you go ask the desk clerk for anything they have the worse attitude and I have report this to their manager but she does nothing ( well besides have my a free nightly stay) but that does solve the problem. I honestly think this hotel could be at least a 3 or 4 star hotel because it does have the potential. But with the staff thats working there now, its only going to get worse!!! The owner of this hotel needs to either fire the entire staff starting with MANAGEMENT or have everybody retrained.
Awesome staff willing to work with you. Yvette , Tekia , Sharina and everyone else 😁. I'm very happy to hear have came here. Would not have it any other way. The ground keepers and maintenance are nice.
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Extended Stay America - Durham - University - Ivy Creek Blvd places you within a 10-minute drive of Duke University Golf Club and Rhine Research Center Museum. This aparthotel has 127 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Durham aparthotel are Duke Lemur Center and Wallace Wade Stadium.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 127 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Renovated in 2017, Extended Stay America - Durham - University - Ivy Creek Blvd offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking and a free area shuttle. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include barbecue grills and a picnic area.
Reviews from Trip Advisor
49.0% of guests recommend this hotelTotal of 103 reviews