Extended Stay America - Durham - University - Ivy Creek Blvd2.5 out of 5.0
Recent guest reviews
A great hotel to stay at with awesome staff. Will definitely be returning. Room was clean,,,,,, check was easy going and fast. The location was perfect and there are so many restaurants and a movie theater and a Harris teeter. I really enjoyed myself
I have stayed at this property about 3 times and this is first time i decided to write an review. First off the Staff is very warming and welcoming. I can not remember the young lady name that accommodated me, she informed me that they didn't have an elevator and that i would have to be in upstairs room, i told her i had knee surgery recently and she offered to help me take my bags upstairs and helped me up the stairs as well. The breakfast wasn't what i was excepting but i did enjoy a banana nut muffin and some coffee. The room itself was clean and organized the iron came in handy. I will surely be returning. Thanks Guys
I enjoyed the fun filled staff, they were very kind and helpful. My room was clean and comfortable unlike the other properties. I was originally stay at the tower blvd location and it was an horrible experience. They were strange people hanging around the hotel, and when I entered my room it wasn't clean properly and my sheets were dirty. So I decided to leave and get a refund and go to the next closest extended stay. Best decision of the night. It was a complete 360 my room was clean and there weren't Stanger people hanging around. The housekeepers are nice as well. I left my firestorm on the room. When I went back the housekeepers kindly went and found it for me. I would definitely recommend this hotel to others
I arrive to this hotel about two months ago on a business trip. First of all it was 2:00 am in the morning I had to change rooms twice because the first room was filthy and the second room the refrigerator was broken and ruined all my food smh. The lady the front was more worry about her head hurting than getting me a new room( she act like she was on drugs) But That was the beginning of my trip and only went down hill from there. There's usually a million ppl at the office complaining about the same exact thing everyday. Example: One of the guess came to the front desk one day when I was there and he ask the lady for a knife so he can cut up his food. Well she told him they didn't have any and she don't know when they will get some. So he said this hotel is an extended stay and they supposed to provide dishes(which he is right) the lady at the front desk told him that there's nothing she can do and he needed a knife that bad he can go to the local Walmart and buy one. The man told her that him and his family has been staying this hotel for years and he have never experience such horrible service in his life. He's not lying I had to buy my own towels,pots, plates etc. because when you go ask the desk clerk for anything they have the worse attitude and I have report this to their manager but she does nothing ( well besides have my a free nightly stay) but that does solve the problem. I honestly think this hotel could be at least a 3 or 4 star hotel because it does have the potential. But with the staff thats working there now, its only going to get worse!!! The owner of this hotel needs to either fire the entire staff starting with MANAGEMENT or have everybody retrained.
Awesome staff willing to work with you. Yvette , Tekia , Sharina and everyone else 😁. I'm very happy to hear have came here. Would not have it any other way. The ground keepers and maintenance are nice.
The first night i stayed i was not expecting the level of quality this property exuded. Absolutely wonderful property. Sharina and Yvette are the epitome of what optimal customer service should be. They without question took care of me and any discrepancies without a mumble or complaint. I Love this place!
Do you like your reservation to be capriciously canceled without your knowledge? Do you enjoy hotel staff laughing at you when you protest their arbitrary decision? Do you want to seek an emergency domicile for your family late at night after a day-long tiring drive? Then by all means make a reservation to stay here! If, however, you would like to be treated like a valuable customer, want respect and dignity with your accommodation, and expect your reservation to be honored, then please find arrangements elsewhere. Here, you will only be disappointed. I travel 20-25% of the time for business over the past 15 years, and not once, not in any of the dozens of countries and hundreds of hotels, have I ever had a reservation canceled on me without notice or care. But there is always a first.
Customers should be informed of the limitations of this facility--the EPP program does not honor the long-term price quotes/rates provided at the time of reservation. Please be aware that your charges will not match the quoted rates, and you will receive no support/assistance in trying to rectify the situation. Please also note that the facility itself is rather dirty--the room had stains all over the furniture, bathroom, etc. and was infested with bugs. Stay here at your own risk.
I stayed in this hotel recently. The location is good as at a walking distance you can get all groceries and restaurants. Big stores like Target are also at walking distance. Bit far from city and the university. The property is good, rooms are nice and clean with small kitchenettes. Cook your own food and enjoy the surroundings. However, if you do not have a vehicle it can be really painful.
The place is clean and roomy, but the reservation system is not well implemented. While i stayed here i saw a woman trying to check in at 8:45 PM only to find out the rooms were given away. The price i was charged was different from that which i was quoted.
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 98 reviews