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Occidental Caribe - All Inclusive

3.5 out of 5.0

Recent guest reviews

I was pleasantly surprised by this hotel. I booked very last minute as I fly stand by. We (5 of us) we comfortable in a suite with 2 bathrooms. It was a good deal also. There was a lot for my kids (13,15,18) to do. The beach is kept nice as is the pool. The grounds are spotless. The staff is awesome and the restaurants were great. At least the ones we made it to. I would definitely go back!

Fue maravillosa e inolvidable. Desde que se llega al hotel hasta que se despide, la atención es de primera calidad. Lo majestuoso de las instalaciones, los shows, la diversidad de restaurantes, los tragos, el servicio de 24 horas, las programaciones de atención para ir a los restaurantes, una coordinación de primera. Por otra parte, la tienda propia del hotel, tiene unos precios increíbles para comprar lo que se necesite, sin necesidad de salir del hotel. Hay mesas de pool, de tenis, de ping pon, las discoteca es increíble y la música que se programa es de lo mejor. Nunca había sentido una arena tan suave. Al frente de la playa hay una hilera de palmeras increíble, por lo que te permite dormir a la sombra sí así se quiere. Por otra parte, los juegos de playa son constantes y el precio de los juegos acuáticos es muy accesible. Se tiene demarcado el mar para que no se nade más allá, además de que hay un salvavidas permanente en la playa y otros dos en las piscinas. Para los niños se cuenta con su propia piscina, club de niños, juegos de escalar, de trapecio y todo con la mayor seguridad del personal que los cuida. El hotel cuenta con casino propio y te dan brazaletes que representan cortesías en dinero para que asistir y así probar la suerte. Los horarios en que se sirven los alimentos está muy bien distribuidos. Se cuenta con servicio médico las 24 horas del día. Se denota que la seguridad del hotel es muy seria. En fin, se agradece...

The food and alcohol beverages are not good cuality.

The food was not good. Drinks were good but the quality of alcohol was disappointing. Customer service was not very good either. We paid for king beds with ocean view. When we first checked in the gentleman told us to come back first thing in the morning and they would move us. Then when I went back the next day around 7:30 am the lady told me they would move king beds into our room. Ok?? So when we got back to the room they had moved the two double beds together and covered with a king sheet. Reservations at the restaurants fill up REALLY fast and the buffet is terrible. The location is great. Loved the beach and the pool. We also got massages and they were amazing!

I was extremely disappointed with this resort. From check in, dinner reservations, wifi (paid for but didn't work), pool (closes at 7pm?!) FOOD (horribleeeee), drinks and shows, I was soo disgusted with everything. The linen was stained, bugs smeared on tiles, suspicious stains on the wall and head board (gross), our bathroom ceiling was leaking, safe was broken, drawers were filthy,dirty bandaid left on our dresser (for entire stay), etc. etc. etc. I can go on and on. We made the best of our time there, but it was frustrating because of the staff's nonchalant attitude. They do not care to make your time there enjoyable, nor do they care to be hospitable. I will not be returning here or DR for that matter. Management needs to really step it up!! Do yourself a favor, and take your business elsewhere.

The hotel is beautiful. However the service is extremely poor. I called for clean towels @ 9am on Saturday but did not receive them until Monday afternoon. Also our toilet was broken for 2 days after our 4th call someone came up and fixed it . Although the resort itself was really clean the Housekeeping staff came to my room one time (on the 4th day)out of 5 days. Not to mention very few staff knew any kind of English which I found a bit disappointed. The food was fine I guess . The drink a bit watered down. My conclusion is that I believe that the resort is extremely understaffed which results in those poor services I've experienced .

Good staff helpful but language barrier not more English speaking staff

Poor hotel service, restaurant service is simply no, almost need yourself service!

Even though we had to wait a long time in line to check-in, the check-in process was quick and easy. I'll admit that I was weary about my stay here because of the few negative reviews about staff and cleanliness, but I was more than pleasantly surprised in both aspects. The staff was very attentive (other than some busy times during the lunch buffet) and always had answers for any question we had. The room was clean and any issue we had (towels, TV not working, toilet paper) was quickly resolved, the A/C was also great. The cups for drinks were small but they're unlimited so it wasn't a big deal, they will also fill up any cup you bring so if you want to do that there's no issue. The food was good in the buffet and the restaurants. The pools and beach were gorgeous and clean. There were always towels available and chairs, both on the beach and at the pool. Can't say enough how beautiful the beach was. If you're looking for a relaxing vacation to spend time outside, enjoy some food and drinks at a great price, this place is perfect.

Our family had a great time. The staff was very nice. We had one issue with our room and the staff fixed the problem right away. The resort and pool awesome.

The hotel is nice,not the service,very bad and expensive WiFi

Some staff have a really bad attitude, especially at the front desk.

Very friendly staff. Food is excellent. They are ready and willing to assist you with any particular needs.

The information in brochure they give you is not accurate, restaurants are open at their convenience. They don't have queen beds, are full size. The rooms are really small.

If I were only rating the beach and pool it would get 5 stars. Beach is beautiful, very clean and not over crowed. I he same goes for the pools. I have stayed and at four other resorts in Punta Cana and the staff has always been some of the nicest accommodating people you ever want to meet. The staff at the Barcelo were not very friendly or helpful unless you count the ones that were trying to sell spa packages or excursions. The food was not great at all with limited selections. Bottom I would only recommend if you have a limited budget or just want to hang out on the beach

Cirst time in Dominocan. Great climate. Service level lower then Cancun.

The worst hotel, dirty, smell bad the room the food hoorible

Is wonderful hotel is the best I recommended those hotel

This was a interesting experience staying in a big hotel. I was not too keen of the idea of having too any people around me to swim and to get food. On the other hand, the hotel had a poor WIFI connection, but the rooms were clean and confortable.

Carretera Macao - Arena Gorda, s/n Punta Cana La Altagracia

Located in Bavaro, Occidental Caribe - All Inclusive is within a few miles (5 km) of sights such as Cana Bay Golf Club and Hard Rock Golf Club. This 798-room, 3.5-star resort has 2 outdoor pools along with a private beach and a casino. Punta Blanca Golf Course and Iberostate Bavaro Golf & Club are also near this Punta Cana resort.


Dining

Start your day off right with a free buffet breakfast. Get your fill of Mexican cuisine for lunch, or dinner at Mexico Lindo, one of 7 onsite restaurants, or enjoy the ocean views at Marenostrum. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All 798 air-conditioned rooms provide balconies, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.


Property features

Occidental Caribe - All Inclusive features a private beach, 2 outdoor pools, and a casino. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a children's pool.

Room options

Suite Premium Level

Full 2 | Sleeps 5

Superior Room

King 1 | Full 2 | Sleeps 4

Superior Room, Ocean View

King 1 | Full 2 | Sleeps 4