Skip to main content
Beginning of main content

Occidental Caribe - All Inclusive

3.5 out of 5.0

Recent guest reviews

The food was not very good. We stayed 5 nights in February. Most days we got our own drinks at the buffet because you couldn't get a server to help. We called for clean towels daily and had to call multiple times to get them. We had the same problem with getting our mini bar stocked. I would not recommend this resort and won't be staying there again.

Hi stayed 7 days the cleaning lady I believe stole my nike shirt but after explaining I wouldn't be satisfied with a bs excuse I got 4 times the value in hotel shirts and bottles. When an excursion was cut short 10 min got a bottle of rum worth 40$ overall not to bad, the lobsters were great to in the dining by the beach!!

I was pleasantly surprised by this hotel. I booked very last minute as I fly stand by. We (5 of us) we comfortable in a suite with 2 bathrooms. It was a good deal also. There was a lot for my kids (13,15,18) to do. The beach is kept nice as is the pool. The grounds are spotless. The staff is awesome and the restaurants were great. At least the ones we made it to. I would definitely go back!

Fue maravillosa e inolvidable. Desde que se llega al hotel hasta que se despide, la atención es de primera calidad. Lo majestuoso de las instalaciones, los shows, la diversidad de restaurantes, los tragos, el servicio de 24 horas, las programaciones de atención para ir a los restaurantes, una coordinación de primera. Por otra parte, la tienda propia del hotel, tiene unos precios increíbles para comprar lo que se necesite, sin necesidad de salir del hotel. Hay mesas de pool, de tenis, de ping pon, las discoteca es increíble y la música que se programa es de lo mejor. Nunca había sentido una arena tan suave. Al frente de la playa hay una hilera de palmeras increíble, por lo que te permite dormir a la sombra sí así se quiere. Por otra parte, los juegos de playa son constantes y el precio de los juegos acuáticos es muy accesible. Se tiene demarcado el mar para que no se nade más allá, además de que hay un salvavidas permanente en la playa y otros dos en las piscinas. Para los niños se cuenta con su propia piscina, club de niños, juegos de escalar, de trapecio y todo con la mayor seguridad del personal que los cuida. El hotel cuenta con casino propio y te dan brazaletes que representan cortesías en dinero para que asistir y así probar la suerte. Los horarios en que se sirven los alimentos está muy bien distribuidos. Se cuenta con servicio médico las 24 horas del día. Se denota que la seguridad del hotel es muy seria. En fin, se agradece...

The food and alcohol beverages are not good cuality.

The food was not good. Drinks were good but the quality of alcohol was disappointing. Customer service was not very good either. We paid for king beds with ocean view. When we first checked in the gentleman told us to come back first thing in the morning and they would move us. Then when I went back the next day around 7:30 am the lady told me they would move king beds into our room. Ok?? So when we got back to the room they had moved the two double beds together and covered with a king sheet. Reservations at the restaurants fill up REALLY fast and the buffet is terrible. The location is great. Loved the beach and the pool. We also got massages and they were amazing!

I was extremely disappointed with this resort. From check in, dinner reservations, wifi (paid for but didn't work), pool (closes at 7pm?!) FOOD (horribleeeee), drinks and shows, I was soo disgusted with everything. The linen was stained, bugs smeared on tiles, suspicious stains on the wall and head board (gross), our bathroom ceiling was leaking, safe was broken, drawers were filthy,dirty bandaid left on our dresser (for entire stay), etc. etc. etc. I can go on and on. We made the best of our time there, but it was frustrating because of the staff's nonchalant attitude. They do not care to make your time there enjoyable, nor do they care to be hospitable. I will not be returning here or DR for that matter. Management needs to really step it up!! Do yourself a favor, and take your business elsewhere.

The hotel is beautiful. However the service is extremely poor. I called for clean towels @ 9am on Saturday but did not receive them until Monday afternoon. Also our toilet was broken for 2 days after our 4th call someone came up and fixed it . Although the resort itself was really clean the Housekeeping staff came to my room one time (on the 4th day)out of 5 days. Not to mention very few staff knew any kind of English which I found a bit disappointed. The food was fine I guess . The drink a bit watered down. My conclusion is that I believe that the resort is extremely understaffed which results in those poor services I've experienced .

Good staff helpful but language barrier not more English speaking staff

Poor hotel service, restaurant service is simply no, almost need yourself service!

Even though we had to wait a long time in line to check-in, the check-in process was quick and easy. I'll admit that I was weary about my stay here because of the few negative reviews about staff and cleanliness, but I was more than pleasantly surprised in both aspects. The staff was very attentive (other than some busy times during the lunch buffet) and always had answers for any question we had. The room was clean and any issue we had (towels, TV not working, toilet paper) was quickly resolved, the A/C was also great. The cups for drinks were small but they're unlimited so it wasn't a big deal, they will also fill up any cup you bring so if you want to do that there's no issue. The food was good in the buffet and the restaurants. The pools and beach were gorgeous and clean. There were always towels available and chairs, both on the beach and at the pool. Can't say enough how beautiful the beach was. If you're looking for a relaxing vacation to spend time outside, enjoy some food and drinks at a great price, this place is perfect.

Our family had a great time. The staff was very nice. We had one issue with our room and the staff fixed the problem right away. The resort and pool awesome.

The hotel is nice,not the service,very bad and expensive WiFi

Some staff have a really bad attitude, especially at the front desk.

Very friendly staff. Food is excellent. They are ready and willing to assist you with any particular needs.

The information in brochure they give you is not accurate, restaurants are open at their convenience. They don't have queen beds, are full size. The rooms are really small.

If I were only rating the beach and pool it would get 5 stars. Beach is beautiful, very clean and not over crowed. I he same goes for the pools. I have stayed and at four other resorts in Punta Cana and the staff has always been some of the nicest accommodating people you ever want to meet. The staff at the Barcelo were not very friendly or helpful unless you count the ones that were trying to sell spa packages or excursions. The food was not great at all with limited selections. Bottom I would only recommend if you have a limited budget or just want to hang out on the beach

Cirst time in Dominocan. Great climate. Service level lower then Cancun.

The worst hotel, dirty, smell bad the room the food hoorible

Carretera Macao - Arena Gorda, s/n Punta Cana La Altagracia

Located in Bavaro, Occidental Caribe - All Inclusive is within a few miles (5 km) of sights such as Cana Bay Golf Club and Hard Rock Golf Club. This 798-room, 3.5-star resort has 2 outdoor pools along with a private beach and a casino. Punta Blanca Golf Course and Iberostate Bavaro Golf & Club are also near this Punta Cana resort.


Dining

Start your day off right with a free buffet breakfast. Get your fill of Mexican cuisine for lunch, or dinner at Mexico Lindo, one of 7 onsite restaurants, or enjoy the ocean views at Marenostrum. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All 798 air-conditioned rooms provide balconies, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.


Property features

Occidental Caribe - All Inclusive features a private beach, 2 outdoor pools, and a casino. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a children's pool.

Room options

Suite Premium Level

Full 2 | Sleeps 5

Superior Room

King 1 | Full 2 | Sleeps 4

Superior Room, Ocean View

King 1 | Full 2 | Sleeps 4

Guest reviews for Occidental Caribe - All Inclusive

Everyone (19) Couples (213) Business (3) Family (170) Friends (101) Other (17)
3

nice place on the beach. service was terrible

Everyone

The food was not very good. We stayed 5 nights in February. Most days we got our own drinks at the buffet because you couldn't get a server to help. We called for clean towels daily and had to call multiple times to get them. We had the same problem with getting our mini bar stocked. I would not recommend this resort and won't be staying there again.

By on Feb 19, 2017

Review comment responded on Feb 21, 2017

Dear Guest, We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one, discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We assure you to give due follow up to the replacement of our rooms, since these are realized during the day of both linen and minibar. Best Regards! Director Occidental Caribe

5

my vaca

Everyone

Hi stayed 7 days the cleaning lady I believe stole my nike shirt but after explaining I wouldn't be satisfied with a bs excuse I got 4 times the value in hotel shirts and bottles. When an excursion was cut short 10 min got a bottle of rum worth 40$ overall not to bad, the lobsters were great to in the dining by the beach!!

By , from Peru on Feb 19, 2017

Review comment responded on Feb 21, 2017

Dear Guest Thank you for sharing your review of Occidental Caribe. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Manager Occidental Caribe

4

nice hotel on the beach

Everyone
Patio

I was pleasantly surprised by this hotel. I booked very last minute as I fly stand by. We (5 of us) we comfortable in a suite with 2 bathrooms. It was a good deal also. There was a lot for my kids (13,15,18) to do. The beach is kept nice as is the pool. The grounds are spotless. The staff is awesome and the restaurants were great. At least the ones we made it to. I would definitely go back!

By on Feb 15, 2017

Review comment responded on Feb 17, 2017

Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Manager Occidental Caribe

2

not good experience.

Everyone

The food and alcohol beverages are not good cuality.

By on Feb 3, 2017

Review comment responded on Feb 6, 2017

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Caribe we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. However we would like to take the opportunity to point out that our hotel, undergoes regular independent audits sent both by the company, to ensure our strict food and beverages safety management procedures, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next experience an unforgettable one for all the right reasons. Best Regards! Director Occidental Caribe

2
Everyone

The food was not good. Drinks were good but the quality of alcohol was disappointing. Customer service was not very good either. We paid for king beds with ocean view. When we first checked in the gentleman told us to come back first thing in the morning and they would move us. Then when I went back the next day around 7:30 am the lady told me they would move king beds into our room. Ok?? So when we got back to the room they had moved the two double beds together and covered with a king sheet. Reservations at the restaurants fill up REALLY fast and the buffet is terrible. The location is great. Loved the beach and the pool. We also got massages and they were amazing!

By , from Colorado on Jan 11, 2017

Review comment responded on Jan 17, 2017

Dear Guest The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Manager Occidental Caribe

4
Everyone

By , from vancouver on Nov 10, 2016

Review comment responded on Nov 15, 2016

Dear Guest Thanks so much for coming to Barcelo Punta Cana, we appreciate your comment about your experience during your stay in our property. Hope you come back to have a better stay. Best Regards! Manager Occidental Caribe

1

disappointed. poorly ran resort!!

Everyone

I was extremely disappointed with this resort. From check in, dinner reservations, wifi (paid for but didn't work), pool (closes at 7pm?!) FOOD (horribleeeee), drinks and shows, I was soo disgusted with everything. The linen was stained, bugs smeared on tiles, suspicious stains on the wall and head board (gross), our bathroom ceiling was leaking, safe was broken, drawers were filthy,dirty bandaid left on our dresser (for entire stay), etc. etc. etc. I can go on and on. We made the best of our time there, but it was frustrating because of the staff's nonchalant attitude. They do not care to make your time there enjoyable, nor do they care to be hospitable. I will not be returning here or DR for that matter. Management needs to really step it up!! Do yourself a favor, and take your business elsewhere.

By on Oct 26, 2016

Review comment responded on Oct 31, 2016

First of all, I do apologize for the inconvenience caused to you, We are very sorry to have disappointed you by not being able to fulfill your wishes. I have spoken with my team about your bad experience during you stay in our hotel, about the services. We sincerely think that our employees from nature are educated and a symbol of hospitality. For that reason, we cannot imagine that our employees are using impolite terms. We have an ongoing training program about courtesy and customer services. Our sincere apologies for any exception, which may have occurred in this aspect. I do hope that you may allow us the opportunity to welcome you back to tour hotel in the future. We will take this chance to show you our high level of service and quality. Best Regards Director Barceló Punta Cana

3

i won't recommend

Everyone

The hotel is beautiful. However the service is extremely poor. I called for clean towels @ 9am on Saturday but did not receive them until Monday afternoon. Also our toilet was broken for 2 days after our 4th call someone came up and fixed it . Although the resort itself was really clean the Housekeeping staff came to my room one time (on the 4th day)out of 5 days. Not to mention very few staff knew any kind of English which I found a bit disappointed. The food was fine I guess . The drink a bit watered down. My conclusion is that I believe that the resort is extremely understaffed which results in those poor services I've experienced .

By , from New York, NY on Oct 25, 2016

Review comment responded on Oct 27, 2016

Dear Guest Thank you very much for taking some of your valuable time to review your stay at Barceló Punta Cana Resort. Beforehand, I want to apologize for the inconveniences caused during your stay with us, that definitely is not the image we wish to project and I can guarantee this is not a common practice in our resort. Also we would like to remark that the handling and security of our Food and Beverages is one of our main priorities and this is the reason why we are affiliated and follow the international Food Safety Program (the Crystal standards), which evaluates and audits all the levels of quality in food, clean, and beverages as well as everything related with the quality and hygiene periodically. Best Regards Director Barceló Punta Cana

4
Everyone

Good staff helpful but language barrier not more English speaking staff

By on Aug 24, 2016

Review comment responded on Aug 29, 2016

Dear Guest Thanks so much for coming to Barcelo Punta Cana, we also want to thanks for let us know about your experience during your stay. Hope you come back to have a better stay , Regards, Manager Barcelo Punta Cana

2
Everyone

Poor hotel service, restaurant service is simply no, almost need yourself service!

By on Aug 6, 2016

Review comment responded on Jan 1, 1970

Dear Guest, Thank you for your preference in selecting our Barceló Punta Cana Resort for your vacations, as well as for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. We would like to take this opportunity to apologize for the inconvenience in your stay in our hotel with any kind of service the we offered you. Our hotel is working hard and putting its best effort to improve the services and products to accomplish customer’s satisfaction. We look to welcoming you back to Barceló Punta Cana in the very near future and guarantee that your next visit will be more pleasurable. Always at your disposal, Marcos Castillo Manager Barceló Punta Cana