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Occidental Caribe - All Inclusive

3.5 out of 5.0

Recent guest reviews

We had a great experience as a family. Everything was great! The staff were very pleasant and kind to me and my family. Would definitely recommend this hotel.

The food was not great and not enough options. The bathrooms need to be updated.

we were at this resort for a week. first two days were fine from room service point. At third day the room service stop servicing us for the room. NO TOWELS, NOT CLEANING THE ROOM, NOT RE-FILLING THE MINI BAR, NOT CLEANING THE BATH ROOMS, TOTALLY TERRIBLE EXPERIENCE. MOST OF THE RESORT PEOPLE ARE TOO LAZY TO DO ANY WORK. Resort has several different restaurants which you need to reserve prior which THEY ONLY ALLOW YOU TO RESERVE THREE RESTAURANTS ONLY. YOU CAN NOT RESERVE IN ALL FIVE OR SIX RESTAURANTS. EVEN YOU ARE PAYING A LOT OF MONEY TO STAY IN RESORT THERE ARE THIS KIND OF LIMITATION. MOST OF THE ROOMS AIR CONDITIONING IS NOT WORKING. I HAD TO CALL TWO TIMES TO GET THE AIR CONDITIONING FIXED. I HAD TO COMPLAIN TO MAIN MANAGER TO GET MY ROOM SERVICE. I AM ON VACATION I AM NOT THERE TO WORRY ABOUT ALL THIS NON-SENSE. MOST OF THE RESTAURANTS SERVERS AND MANAGERS ARE SO LAZY THAT THEY EVEN FORGET TO BRING THE DESSERT WHICH WE HAD TO REMIND THEM TO BRING THE DESSERT. BUFFET IN MAIN HALL LOOKS LIKE TWO START CAFETERIA. IT HAS VERY MINIMUM OPTION FOR VEGETERIAN FOOD AND WHEN YOU ASK THEM TO MAKE SOMETHING FOR VEGETERIAN AS SIMPLE AS FRENCH FRIES OR VEG RICE THEY MANAGER AND SERVER SIMPLE SAY "NO" AND REPLY IT'S NOT ON TODAY'S MENU. TERRIBLE SERVICE. I WISH I DID NOT STAY IN THIS RESORT. I WISH I COULD GET MY MONEY BACK.

No complaints from me. I didn’t know what to expect when I booked it. Reviews were up and down so I was worried. I’d have to say most people are knit picking. We arrived and they immediately took our bags and sent us to the front desk. We checked in and the woman explained everything. WiFi was $7.50 per day, but I just used my phone all week so I didn’t need it. She immediately told us to book our dinner reservations for the night. We declined and just wanted to hit the pool and get food. We were brought to our room and pleasantly surprised that the AC was pumping. Once you acclimate to the temperature in the room it wasn’t freezing, but it was enough. The room was nice, you could see light coming through the door, but thankfully it was intact. Shower had hot water and enough pressure he whole week. Our bartender for the week was Dorotello. He was great. The daily drinks were good and the Mojitos were great. The pool was nice and we didn’t have an issue finding a chair to put towels on. Bring sunblock. It was $30 at the Mini Market. 24 hour snack shack, food was decent every time. The fried chicken was good. The pizza upstairs was awesome. Pizza for lunch every day...I’ll take it. Breakfast buffet was good. Coffee from lobby bar: great Dinner buffet was ok. Restaurants: Dominican: great, Italian: not good, French: good. Wine: terrible. Stick to Presidente/Mixed Drinks

The Hotel in the outside was Gorgeous, 2 big pool one pool special for the kids with slides. Th rooms were very old and outdated, the bathrooms were outdated, this rooms need major updates. small old mini cooler that barely kept the drinks cold, you only get 1 20 oz of Coca Cola and 1 20oz of sprite one carton of juice like 10-15 oz of juice and 2 cans of beer, that's it. They need major improvement in the food service and food in general. The food in the buffet was very basic not a lot of stuff and the same things over and over again. Talking about fruits.... you only had 3 options watermelon, cantaloupe, and pineapple that's it. Their salad bar was just ok. There is no free internet you got to pay big money for it. Would I go back to this resort again? probably not. I would explore different resorts rather to see.

Hotel agradable con muy buena recreación y los trabajadores muy amables y atentos. Pero pienso que el servicio del bufé se debe mejorar. Por lo demás me gusto mucho

Nice hotel right next to the beach. Multiple indoor and outdoor bars and restaurants with various cultural food. Beautiful and clean swimming pools large enough to fit all guests. Numerous indoor/outdoor activities and events throughout the day. Friendly staff.

The people who clean the room they have no idea. For sure I don't recommended. Don't try it because after that too late.

Horrible food, unfriendly staff, everything closes early “pool & beach close at 7:00pm”. If you need anything simple like a regular size sunblock you will be paying $32 US dollars for it. I would use the term “All inclusive” very losely with this hotel. We stayed 6 nights but only were able to eat at the restaurants twice because thats what was part ot the package. And it was always FULL. So its impossible to get in on your schedule. So we missed one reservation.

Very dirty some rooms smells like waste. Changed to multiple rooms. Small pool area, food area unsanitary!

Rooms are old and carried a sewage smell. Tub was dirty and when we asked for the cleaning lady to clean she said everything was fine. Toilets have to be flushed repeatedly before it goes down. When we first arrived, the beds were undone as if someone just rolled out of them. Had to request a cleaning lady. Beds had an awkward dent in the middle of them. Missing amenities that were replaced only after 5 requests, 2 days after we arrived. Drinks and food are nasty. Many staff we encountered were rude. I must say that we’ve come Across approximately 5 staff members who were exceptional. Overall, I would not come back and I also would not recommend darker skinned people to this resort unless they are traveling with native Dominican people.

Beautiful hotel close to the beach excellent pool and staff

I wouldn’t stay here at all.I feel like the resort only made for the locals. Nothing much to do. No clubs or activities to do. I checked into a room, bathroom was dirty. The shower/ bathroom had red stains and asked for two extra towels. The lady told me no. We ate at the buffet because the restaurant was apparenlty “booked” already at 9am. The food was somewhat cold. But their coffee is amazing.Some staff will whistle at you can be tend annoying .View is beautiful though!!

The hotel grounds are absolutely beautiful. The staff was very friendly ( besides the one in the game room, who liked to sleep on the bar and refuse to serve drinks to people). However, we are looking forward to another trip in the near future! The only downfall here was everything closed down by 7 pm (pools, beach, ect) and once you paid for the wifi( which I didn’t mind) only one person at a time could be logged on to it. Besides that we had an amazing time and Moises Rivera was by far the most friendliest and best staff/bar tender on the whole resort!

Public facilities are great. Food not so good. Too many fried things. Room looks outdated. Took very, very, very long for the staff to fulfill a request of adding a bed to the room. Had to call 4 times in a span of 5 hours for them to bring it.

Beautiful beach, the food was not my taste and limited to certain time blocks, room was clean in a basic way but needed maintenance, small shower, nice balcony.

The hotel was good but the employees was not very friendly.

Had a pleasant stay. Room was clean, at least to the naked eye. Great ocean view from the top floor. Our room was located at the main pool. Good buffet and even better restaurant choices. Tip: restaurants were reservations only and one per day. They also had great cocktail options. The Mamajuana is a must try as well. Staff was hit or miss. Some were friendly and attentive, but some don’t even look your way and just looks grumpy af. Also, brush up on your spanish as most of the staff do not speak English. I know you don’t have to, but tip if you can. A dollar here goes a long way. Also, tip your bartenders well specially by the pool bar. With the huge crowds, you’ll get better treatment and they’ll recognize you more than does that have not. We even had a bartender bring us drinks by the pool side. Yes, a bartender and not a server. Great experience all together. You won’t be disappointed.

Beautiful beach. Great vegetarian options at the buffet.

Carretera Macao - Arena Gorda, s/n Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free valet and self parking
  • Onsite dining
  • Private beach

Within a short distance of Occidental Caribe - All Inclusive are Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course. This 798-room, 3.5-star resort has 2 outdoor pools along with a private beach and a casino. Arena Gorda Beach and Iberostar Golf Course are also near this Punta Cana resort.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Get your fill of Mexican cuisine for lunch, or dinner at La Hacienda, one of 7 onsite restaurants, or enjoy the ocean views at Marenostrum. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

An LCD TV comes with cable channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include free minibar items, a balcony, and a refrigerator.


Property features

Occidental Caribe - All Inclusive features a private beach, 2 outdoor pools, and a casino. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a children's pool.

Room options

Double Room - 4 Adults

King 1 | Full 2 | Sleeps 4

Double Room Sea View - 2 Adults

King 1 | Full 2 | Sleeps 2

Superior Room Oceanfront - 2 Adults

King 1 | Full 2 | Sleeps 2

Double Rooms - 3 Adults

King 1 | Full 2 | Sleeps 3

Guest reviews for Occidental Caribe - All Inclusive

Everyone (92) Couples (213) Business (3) Students (2) Family (171) Friends (101) Other (17)
5
Everyone

We had a great experience as a family. Everything was great! The staff were very pleasant and kind to me and my family. Would definitely recommend this hotel.

By , from New York on Sep 15, 2018

Review comment responded on Sep 15, 2018

Dear guest We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel. We would also like to thank you for pointing out the professionalism of our team, which in fact have a great impact on the overall experience of our clients and we are delighted to read that your attentive service contributed to your well-being during your stay. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Director Occidental Caribe

2
Everyone

The food was not great and not enough options. The bathrooms need to be updated.

By on Sep 14, 2018

Review comment responded on Sep 15, 2018

Dear Guest Thank you for the time spent sharing your comments regarding your recent stay at our hotel. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope to continue being an option to have the opportunity to restore your faith in our company in the near future. Director Occidental Caribe

1

terrible hotel/resort. stay away from this resort.

Everyone

we were at this resort for a week. first two days were fine from room service point. At third day the room service stop servicing us for the room. NO TOWELS, NOT CLEANING THE ROOM, NOT RE-FILLING THE MINI BAR, NOT CLEANING THE BATH ROOMS, TOTALLY TERRIBLE EXPERIENCE. MOST OF THE RESORT PEOPLE ARE TOO LAZY TO DO ANY WORK. Resort has several different restaurants which you need to reserve prior which THEY ONLY ALLOW YOU TO RESERVE THREE RESTAURANTS ONLY. YOU CAN NOT RESERVE IN ALL FIVE OR SIX RESTAURANTS. EVEN YOU ARE PAYING A LOT OF MONEY TO STAY IN RESORT THERE ARE THIS KIND OF LIMITATION. MOST OF THE ROOMS AIR CONDITIONING IS NOT WORKING. I HAD TO CALL TWO TIMES TO GET THE AIR CONDITIONING FIXED. I HAD TO COMPLAIN TO MAIN MANAGER TO GET MY ROOM SERVICE. I AM ON VACATION I AM NOT THERE TO WORRY ABOUT ALL THIS NON-SENSE. MOST OF THE RESTAURANTS SERVERS AND MANAGERS ARE SO LAZY THAT THEY EVEN FORGET TO BRING THE DESSERT WHICH WE HAD TO REMIND THEM TO BRING THE DESSERT. BUFFET IN MAIN HALL LOOKS LIKE TWO START CAFETERIA. IT HAS VERY MINIMUM OPTION FOR VEGETERIAN FOOD AND WHEN YOU ASK THEM TO MAKE SOMETHING FOR VEGETERIAN AS SIMPLE AS FRENCH FRIES OR VEG RICE THEY MANAGER AND SERVER SIMPLE SAY "NO" AND REPLY IT'S NOT ON TODAY'S MENU. TERRIBLE SERVICE. I WISH I DID NOT STAY IN THIS RESORT. I WISH I COULD GET MY MONEY BACK.

By , from New Jersey on Aug 27, 2018

Review comment responded on Aug 28, 2018

Dear Guest, Although we sincerely regret reading that your stay at our Occidental Caribe fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best regards, Director Occidental Caribe

4

pleasant stay, staff was great

Everyone

No complaints from me. I didn’t know what to expect when I booked it. Reviews were up and down so I was worried. I’d have to say most people are knit picking. We arrived and they immediately took our bags and sent us to the front desk. We checked in and the woman explained everything. WiFi was $7.50 per day, but I just used my phone all week so I didn’t need it. She immediately told us to book our dinner reservations for the night. We declined and just wanted to hit the pool and get food. We were brought to our room and pleasantly surprised that the AC was pumping. Once you acclimate to the temperature in the room it wasn’t freezing, but it was enough. The room was nice, you could see light coming through the door, but thankfully it was intact. Shower had hot water and enough pressure he whole week. Our bartender for the week was Dorotello. He was great. The daily drinks were good and the Mojitos were great. The pool was nice and we didn’t have an issue finding a chair to put towels on. Bring sunblock. It was $30 at the Mini Market. 24 hour snack shack, food was decent every time. The fried chicken was good. The pizza upstairs was awesome. Pizza for lunch every day...I’ll take it. Breakfast buffet was good. Coffee from lobby bar: great Dinner buffet was ok. Restaurants: Dominican: great, Italian: not good, French: good. Wine: terrible. Stick to Presidente/Mixed Drinks

By , from Boston, MA on Aug 22, 2018

Review comment responded on Aug 22, 2018

Dear guest We sincerely appreciate the time you spent sharing your opinion after your visit to our hotel. The opinions of our clients are of the utmost importance to ensure compliance with our service standards at all times. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Director Occidental Caribe

3

the outside of the hotel was gorgeous

Everyone

The Hotel in the outside was Gorgeous, 2 big pool one pool special for the kids with slides. Th rooms were very old and outdated, the bathrooms were outdated, this rooms need major updates. small old mini cooler that barely kept the drinks cold, you only get 1 20 oz of Coca Cola and 1 20oz of sprite one carton of juice like 10-15 oz of juice and 2 cans of beer, that's it. They need major improvement in the food service and food in general. The food in the buffet was very basic not a lot of stuff and the same things over and over again. Talking about fruits.... you only had 3 options watermelon, cantaloupe, and pineapple that's it. Their salad bar was just ok. There is no free internet you got to pay big money for it. Would I go back to this resort again? probably not. I would explore different resorts rather to see.

By on Aug 21, 2018

Review comment responded on Aug 22, 2018

Dear Guest, We would like to thank you for your preference in selecting our Occidental Caribe hotel for your holidays, as well as for taking the time to tell us about your recent experience among us. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards, Director Occidental Caribe.

3

good hotel

Everyone

Nice hotel right next to the beach. Multiple indoor and outdoor bars and restaurants with various cultural food. Beautiful and clean swimming pools large enough to fit all guests. Numerous indoor/outdoor activities and events throughout the day. Friendly staff.

By on Aug 20, 2018

Review comment responded on Aug 20, 2018

Dear Guest Thank you very much for sharing this great review of your recent stay at Occidental Caribe we are thrilled that you have enjoyed your stay with us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Director Occidental Caribe

2
Everyone

The people who clean the room they have no idea. For sure I don't recommended. Don't try it because after that too late.

By , from usa. on Aug 19, 2018

Review comment responded on Aug 20, 2018

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Caribe, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards, Director Occidental Caribe.

3

mediocre hotel worst staff.

Everyone

Horrible food, unfriendly staff, everything closes early “pool & beach close at 7:00pm”. If you need anything simple like a regular size sunblock you will be paying $32 US dollars for it. I would use the term “All inclusive” very losely with this hotel. We stayed 6 nights but only were able to eat at the restaurants twice because thats what was part ot the package. And it was always FULL. So its impossible to get in on your schedule. So we missed one reservation.

By , from Boston, MA on Aug 15, 2018

Review comment responded on Aug 16, 2018

Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Caribe hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Punta Cana. Best regards, Director Occidental Caribe. Regards, Director Occidental Caribe.

4
Everyone

By on Aug 14, 2018

Review comment responded on Aug 15, 2018

Dear Customer Thank you very much for the courtesy of your time to qualify Occidental Caribe. We are looking forward to your next visit,

1
Everyone

Very dirty some rooms smells like waste. Changed to multiple rooms. Small pool area, food area unsanitary!

By on Aug 13, 2018

Review comment responded on Aug 17, 2018

Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Caribe, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We lament hearing that the service provided at your room fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Regarding your remarks about the food area we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Regards, Director Occidental Caribe.