Double Room - 2 Adults
King 1 | Full 2 | Sleeps 2
from $146
Occidental Caribe - All Inclusive
3.5 out of 5.0
3.3
out of 5
Average Guest Review
See all 656 reviews
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Recent guest reviews
Overall the stay was fine. The things that were good was outside of the room. The pools were awesome and never crowded, the beach area was awesome and you never had to search for a chair. The outside areas were very clean and nice. The areas that need improvement are CUSTOMER SERVICE! The staff was not friendly or helpful in any way. For two people in a room they gave us one towel and no hand towels or wash clothes. When asked they gave us two more towels and nothing else the rest of the trip. The front desk was rude and you had to go get your own drinks in the dining room even though there were an ample amount of employees standing around talking. The time share salesman in the lobby, that lie and say they just want to take you and show you one of their 5 star resorts so that maybe you will book it the next time are a complete and total scam. They tell you to lie about your marital status and trip details and the sales people on the other end treat you terribly when you say no to their vacation club scam. Heads up, just say no and keep on walking and you will save yourself a ruined morning. They totally lie to get you to go and represent it as something completely different. The rooms are fine, with the exception of some plumbing problems but nothing that keeps you from enjoying the trip.
Restaurants and buffet foods are not too good. Nightly entertainments also are not to entertaint. Stayed 7 days and saw the same everyday.
Property offers a variety of places to eat. Unfortunately they are not so good. The Japanese restaurant and the Mexican are the best restaurants to eat at. Now saying they are the best doesn't mean they are great. They are just the better of the options. Buffet is horrible. Breakfast lunch and dinner. I did like the pizzaria out by the pool. When we made our reservations we requested a king bed. When we arrived we had to take a room with two smaller beds and then they had us move the next day to another room. Upon entering our first room we were knocked over with the smell of mildew. Literally snacks you in the face as soon as you open your door. My brother, who was also staying there and is a carpenter, came in ourr room and looked in our vent and it was filled with mold. We had to have the air on because it was really hot and humid. They wouldn't or couldn't move us so we had to breathe that in all night till they could move us the next day. The second room was much better. No smell. The pools were very nice and one had a swim up bar. Perfect temp...not too cold not to warm. Beach was beautiful and well maintained. They offered a show every night which was nice BUT unfortunately it was all nothing but people singing. Every night. Communication was tough. 90% of the employees never had a clue what we were saying. Snorkeling from small building to the right on beach is MUCH cheaper than the guy you can book with in hotel. And it's a 2 hour trip so it doesn't take up your day
We have been using Orbitz from its first year for our annual time off. This is the first time the presentation to it by pictures didn’t come to reality such as charging for internet and staffs were not available nicely.
Decent size property with good amenities. But our reference was Iberostar which we could not book this time due to last minute booking. On the first day when we reached and went to the pool we could not get beach towels at 5:00pm. The kids were disappointed. Also everyday you could change towels only 2 times, unlike Iberostar which does not place any limits. But overall the hotel was good with good staff. Unfortunately they don't speak much English and that was a slight inconvenience. Food was good and there was a variety of sea food that my family enjoys. We got booking to the specialized restaurants for decent times. The programs in the evening were all in Spanish and does not make much sense to non-English speaking crowd. The only saver was the Michael Jackson show that we enjoyed. Initially I thought all the MJ songs would be sung in Spaninh. But Thank God, he sang in English. Guy looked so much like original MJ.
People are nice. Italian food was not very good and service was slow.
Beautiful setting. Room leaked. Wait staff was not efficient in providing services such as keeping tables cleaned off, filling coffee or water, bringing meals in timely manner. One night it took 4 hours to get served all of our meal.
The property , staff , food , pools , room service , bar staff , service desk i can give this place 10 stars
The property was set on a beautiful strip of the beach. The service was very good, and the place was very clean and well kept. The food, unfortunately, was very disappointing but that can be expected for the fantastic rate.
Property was fine There was no literature advising what the property offered
If was my first time to The D.R. and the staff at the Occidental Caribe made my trip memorable. I loved it! The food was great and the staff was outstanding!
The resort was ery pretty and right next to the beach. Along the beach were many water activities to participate in. The drinks and food were included which was also very nice.
Occidental Caribe is hands down the worst resort I have ever stayed at. This hotel was a dump. This place is literally disgusting—the drinks are horrible, the food is horrible, and the staff/management above all are HORRIBLE. I was treated with more disrespect at this hotel during my stay than I ever have before by every other service worker I have encountered in my life combined. Jose, the boss of the place, is abrasive, insensitive, and disgusting. I will tell everyone I know to never stay at this or any Barcelo hotel again, unless you want a complete waste of all of your money. With 2 medical issues caused by the hotel in my only 5 day stay, including food poisoning and bed bugs, I was met with charges and no sympathy by the hotel management who were running the beat establishment that caused it!
Hotel highlights
- Close to Arena Gorda Beach
- Free buffet breakfast
- Free parking
- Onsite dining
Arena Gorda Beach is within a mile (2 km) of Occidental Caribe - All Inclusive, and other popular attractions like Hard Rock Golf Club at Cana Bay are within a few miles (5 km). This 798-room, 3.5-star property has 2 outdoor pools along with a marina and a casino.
Dining
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Get your fill of Mexican cuisine for lunch, or dinner at La Hacienda, one of 8 onsite restaurants, or enjoy the ocean views at Marenostrum. Satisfy your hunger from the comfort of your room with room service.
Rooms
Guests can expect to find 32-inch an LCD TV. The bathroom offers hair dryers and free toiletries. Other standard amenities include free minibar items, an iPod dock, and a refrigerator.
Property features
Occidental Caribe - All Inclusive features a marina, 2 outdoor pools, and a casino. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
Guest reviews for Occidental Caribe - All Inclusive
Friends
Overall the stay was fine. The things that were good was outside of the room. The pools were awesome and never crowded, the beach area was awesome and you never had to search for a chair. The outside areas were very clean and nice. The areas that need improvement are CUSTOMER SERVICE! The staff was not friendly or helpful in any way. For two people in a room they gave us one towel and no hand towels or wash clothes. When asked they gave us two more towels and nothing else the rest of the trip. The front desk was rude and you had to go get your own drinks in the dining room even though there were an ample amount of employees standing around talking. The time share salesman in the lobby, that lie and say they just want to take you and show you one of their 5 star resorts so that maybe you will book it the next time are a complete and total scam. They tell you to lie about your marital status and trip details and the sales people on the other end treat you terribly when you say no to their vacation club scam. Heads up, just say no and keep on walking and you will save yourself a ruined morning. They totally lie to get you to go and represent it as something completely different. The rooms are fine, with the exception of some plumbing problems but nothing that keeps you from enjoying the trip.
Partner
Couples
Restaurants and buffet foods are not too good. Nightly entertainments also are not to entertaint. Stayed 7 days and saw the same everyday.
Review comment
Marcos Castillo responded on May 2, 2019
Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Regards Director Occidental Caribe
Families
Property offers a variety of places to eat. Unfortunately they are not so good. The Japanese restaurant and the Mexican are the best restaurants to eat at. Now saying they are the best doesn't mean they are great. They are just the better of the options. Buffet is horrible. Breakfast lunch and dinner. I did like the pizzaria out by the pool. When we made our reservations we requested a king bed. When we arrived we had to take a room with two smaller beds and then they had us move the next day to another room. Upon entering our first room we were knocked over with the smell of mildew. Literally snacks you in the face as soon as you open your door. My brother, who was also staying there and is a carpenter, came in ourr room and looked in our vent and it was filled with mold. We had to have the air on because it was really hot and humid. They wouldn't or couldn't move us so we had to breathe that in all night till they could move us the next day. The second room was much better. No smell. The pools were very nice and one had a swim up bar. Perfect temp...not too cold not to warm. Beach was beautiful and well maintained. They offered a show every night which was nice BUT unfortunately it was all nothing but people singing. Every night. Communication was tough. 90% of the employees never had a clue what we were saying. Snorkeling from small building to the right on beach is MUCH cheaper than the guy you can book with in hotel. And it's a 2 hour trip so it doesn't take up your day
Review comment
Marcos Castillo responded on Apr 22, 2019
Dear guest, Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. Once again, we really appreciate the time you spent informing us about the inconveniences you experienced during your stay, and we sincerely hope you give us a new opportunity to show you our true level of hospitality and interest in serving you well in the future. Director Occidental Caribe
Everyone
Review comment
Marcos Castillo responded on Apr 22, 2019
Dear Guest Thanks so much for take a few minutes of your time to qualify Occidental Caribe. Best Regards, Director Occidental Caribe
Families
Family with small children
We have been using Orbitz from its first year for our annual time off. This is the first time the presentation to it by pictures didn’t come to reality such as charging for internet and staffs were not available nicely.
Review comment
Marcos Castillo responded on May 1, 2019
Dear Guest, We would like to thank you for your preference in selecting our Occidental Caribe hotel for your holidays, as well as for taking the time to tell us about your recent experience among us. First would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Regards, Director Occidental Caribe
Everyone
Review comment
Marcos Castillo responded on Apr 15, 2019
Dear Guest Thanks so much for take a few minutes of your time to qualify Occidental Caribe. Regards, Director Occidental Caribe
Everyone
Review comment
Marcos Castillo responded on Apr 15, 2019
Dear Guest Thanks so much for take a few minutes of your time to qualify Occidental Caribe. Regards, Director Occidental Caribe
Families
Decent size property with good amenities. But our reference was Iberostar which we could not book this time due to last minute booking. On the first day when we reached and went to the pool we could not get beach towels at 5:00pm. The kids were disappointed. Also everyday you could change towels only 2 times, unlike Iberostar which does not place any limits. But overall the hotel was good with good staff. Unfortunately they don't speak much English and that was a slight inconvenience. Food was good and there was a variety of sea food that my family enjoys. We got booking to the specialized restaurants for decent times. The programs in the evening were all in Spanish and does not make much sense to non-English speaking crowd. The only saver was the Michael Jackson show that we enjoyed. Initially I thought all the MJ songs would be sung in Spaninh. But Thank God, he sang in English. Guy looked so much like original MJ.
Review comment
Marcos Castillo responded on Apr 30, 2019
Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Caribe we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Director Occidental Caribe
Everyone
Review comment
Marcos Castillo responded on Apr 8, 2019
Dear Guest Thanks so much for take a few minutes of your time to qualify Occidental Caribe. We are looking forward to your next visit. Director Occidental Caribe
Everyone
Review comment
Marcos Castillo responded on Apr 8, 2019
Dear Guest Thanks so much for take a few minutes of your time to qualify Occidental Caribe. We are looking forward to your next visit. Director Occidental Caribe
Occidental Caribe - All Inclusive
Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia 23301Hotel Amenities
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Dear guest Thank you for the time spent sharing your comments regarding your recent stay at our hotel. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope to continue being an option to have the opportunity to restore your faith in our company in the near future. Director Occidental Caribe