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Occidental Caribe - All Inclusive

3.5 out of 5.0

Recent guest reviews

We just returned from staying at Occidental Caribe. Upon check in, the line was not organized and was very long. We were given a room with two double beds when our reservation was for a king size bed. We were told this was only a "request" and that they will let us change rooms the following day. We changed rooms, received a beautiful ocean view BUT it was above the buffet and from 6:00 am-11:00 pm the room was extremely noisy with the sounds of dishes banging and people chatting from the buffet area. The service in the buffet and restaurants is poor. Unless you leave a tip for someone and request their area, you basically don't get service. The "tip included" actually doesn't apply because people are tipping everywhere you go on the resort. The only restaurant worth trying is the Japanese. The others are terrible and the service is awful. Guest services was not helpful. No one gave you times or dress codes of any restaurants, figure it out on your own. The buffet had some good food but after a few days it's all the same it feels like. The hot chocolate and oats in the morning are DELICIOUS though!! The aquatic center on the beach isn't helpful either. You had to figure what activities they offered or see what others were doing. We tried to take kayaks out several days and they wouldn't let us due to "weather". Nice sunny day with very mild waves. They did however offer catamarans with a guide for free which was AWESOME! Just make sure to bring a tip for better service.

Lots to do. You really don't need to leave the hotel. Food is ok. Rooms aren't anything special, but get the job done. Staff isn't super friendly, but I think that might be cultural. Great beach area. Good place to meet others.

Our 11th AI trip and the RD is gorgeous but the hotel needs some work. Facilities and rooms were fine. Check in was delayed 4 hours from 3pm guaranteed check in to near 7pm. They did offer free WiFi to make up for the delay but only offered it on one of the two rooms we had booked. Lines at check in desk were short staffed which led to the lengthy waits. Also bath towels and beach towels were very scarce. Often could not get a fresh towel each day. Ok for us for a day or two but we went 3 days between fresh beach towels. Mini bar in room to be refreshed daily per sign but only replenished once during our week stay after I had made 4 requests. My only request was Diet Coke and they did not bring it. The staff are warm and friendly and worked hard to make us comfortable with the limited resources.

Went with the family and had a great time. There were lots of activities.

Pros: Beachfront hotel lived up to the name, was very nice and right off the beach. All the bars were good, and the drinks were pretty decent. Food buffet was good, and so were the la carte restaurants. Cons: Service was horrendous, we had to call multiple times for basic things such as enough towels for the 4 people we had staying with us, and also for anything else we requested. We called about 3 times, went to the front desk 2 times, and still nothing. We actually got the right number of towels on the last day of our stay, which is horrible. The room was alright, not too bad. Sometimes the sheets were dirty, and the shower was always clogged, the water drained very slowly. The toilet sometimes didn't flush as well, and that took a couple of attempts to get right. All in all, wouldn't stay here again. The worst part is, they would tell us the stuff we requested was coming, and it never did. When we would call and ask where it was, they would act as though we had never requested it.

We just got back yesterday and had wonderful time at Occidental Caribe. Highly recommended!

The food was not very good. We stayed 5 nights in February. Most days we got our own drinks at the buffet because you couldn't get a server to help. We called for clean towels daily and had to call multiple times to get them. We had the same problem with getting our mini bar stocked. I would not recommend this resort and won't be staying there again.

Hi stayed 7 days the cleaning lady I believe stole my nike shirt but after explaining I wouldn't be satisfied with a bs excuse I got 4 times the value in hotel shirts and bottles. When an excursion was cut short 10 min got a bottle of rum worth 40$ overall not to bad, the lobsters were great to in the dining by the beach!!

I was pleasantly surprised by this hotel. I booked very last minute as I fly stand by. We (5 of us) we comfortable in a suite with 2 bathrooms. It was a good deal also. There was a lot for my kids (13,15,18) to do. The beach is kept nice as is the pool. The grounds are spotless. The staff is awesome and the restaurants were great. At least the ones we made it to. I would definitely go back!

Fue maravillosa e inolvidable. Desde que se llega al hotel hasta que se despide, la atención es de primera calidad. Lo majestuoso de las instalaciones, los shows, la diversidad de restaurantes, los tragos, el servicio de 24 horas, las programaciones de atención para ir a los restaurantes, una coordinación de primera. Por otra parte, la tienda propia del hotel, tiene unos precios increíbles para comprar lo que se necesite, sin necesidad de salir del hotel. Hay mesas de pool, de tenis, de ping pon, las discoteca es increíble y la música que se programa es de lo mejor. Nunca había sentido una arena tan suave. Al frente de la playa hay una hilera de palmeras increíble, por lo que te permite dormir a la sombra sí así se quiere. Por otra parte, los juegos de playa son constantes y el precio de los juegos acuáticos es muy accesible. Se tiene demarcado el mar para que no se nade más allá, además de que hay un salvavidas permanente en la playa y otros dos en las piscinas. Para los niños se cuenta con su propia piscina, club de niños, juegos de escalar, de trapecio y todo con la mayor seguridad del personal que los cuida. El hotel cuenta con casino propio y te dan brazaletes que representan cortesías en dinero para que asistir y así probar la suerte. Los horarios en que se sirven los alimentos está muy bien distribuidos. Se cuenta con servicio médico las 24 horas del día. Se denota que la seguridad del hotel es muy seria. En fin, se agradece...

The food and alcohol beverages are not good cuality.

The food was not good. Drinks were good but the quality of alcohol was disappointing. Customer service was not very good either. We paid for king beds with ocean view. When we first checked in the gentleman told us to come back first thing in the morning and they would move us. Then when I went back the next day around 7:30 am the lady told me they would move king beds into our room. Ok?? So when we got back to the room they had moved the two double beds together and covered with a king sheet. Reservations at the restaurants fill up REALLY fast and the buffet is terrible. The location is great. Loved the beach and the pool. We also got massages and they were amazing!

I was extremely disappointed with this resort. From check in, dinner reservations, wifi (paid for but didn't work), pool (closes at 7pm?!) FOOD (horribleeeee), drinks and shows, I was soo disgusted with everything. The linen was stained, bugs smeared on tiles, suspicious stains on the wall and head board (gross), our bathroom ceiling was leaking, safe was broken, drawers were filthy,dirty bandaid left on our dresser (for entire stay), etc. etc. etc. I can go on and on. We made the best of our time there, but it was frustrating because of the staff's nonchalant attitude. They do not care to make your time there enjoyable, nor do they care to be hospitable. I will not be returning here or DR for that matter. Management needs to really step it up!! Do yourself a favor, and take your business elsewhere.

The hotel is beautiful. However the service is extremely poor. I called for clean towels @ 9am on Saturday but did not receive them until Monday afternoon. Also our toilet was broken for 2 days after our 4th call someone came up and fixed it . Although the resort itself was really clean the Housekeeping staff came to my room one time (on the 4th day)out of 5 days. Not to mention very few staff knew any kind of English which I found a bit disappointed. The food was fine I guess . The drink a bit watered down. My conclusion is that I believe that the resort is extremely understaffed which results in those poor services I've experienced .

Good staff helpful but language barrier not more English speaking staff

Poor hotel service, restaurant service is simply no, almost need yourself service!

Even though we had to wait a long time in line to check-in, the check-in process was quick and easy. I'll admit that I was weary about my stay here because of the few negative reviews about staff and cleanliness, but I was more than pleasantly surprised in both aspects. The staff was very attentive (other than some busy times during the lunch buffet) and always had answers for any question we had. The room was clean and any issue we had (towels, TV not working, toilet paper) was quickly resolved, the A/C was also great. The cups for drinks were small but they're unlimited so it wasn't a big deal, they will also fill up any cup you bring so if you want to do that there's no issue. The food was good in the buffet and the restaurants. The pools and beach were gorgeous and clean. There were always towels available and chairs, both on the beach and at the pool. Can't say enough how beautiful the beach was. If you're looking for a relaxing vacation to spend time outside, enjoy some food and drinks at a great price, this place is perfect.

Our family had a great time. The staff was very nice. We had one issue with our room and the staff fixed the problem right away. The resort and pool awesome.

The hotel is nice,not the service,very bad and expensive WiFi

Carretera Macao - Arena Gorda, s/n Punta Cana La Altagracia

Located in Bavaro, Occidental Caribe - All Inclusive is within a few miles (5 km) of sights such as Punta Blanca Golf Course and Hard Rock Golf Club at Cana Bay. This 798-room, 3.5-star resort has 2 outdoor pools along with a private beach and a casino. Iberostar Golf Course and White Sands Golf Course are also near this Punta Cana resort.


Dining

Start your day off right with a free buffet breakfast. Get your fill of Mexican cuisine for lunch, or dinner at Mexico Lindo, one of 7 onsite restaurants, or enjoy the ocean views at Marenostrum. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All 798 air-conditioned rooms provide balconies, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.


Property features

Occidental Caribe - All Inclusive features a private beach, 2 outdoor pools, and a casino. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a children's pool.

Room options

Suite Premium Level

Full 2 | Sleeps 5

Superior Room

Full 2 | King 1 | Sleeps 4

Superior Room, Ocean View

Full 2 | King 1 | Sleeps 4

Double Room, 2 Double Beds - Free Transfer From PUJ

King 1 | Queen 2 | Sleeps 4

Guest reviews for Occidental Caribe - All Inclusive

Everyone (25) Couples (213) Business (3) Family (170) Friends (101) Other (17)
2

on the beach..

Everyone

We just returned from staying at Occidental Caribe. Upon check in, the line was not organized and was very long. We were given a room with two double beds when our reservation was for a king size bed. We were told this was only a "request" and that they will let us change rooms the following day. We changed rooms, received a beautiful ocean view BUT it was above the buffet and from 6:00 am-11:00 pm the room was extremely noisy with the sounds of dishes banging and people chatting from the buffet area. The service in the buffet and restaurants is poor. Unless you leave a tip for someone and request their area, you basically don't get service. The "tip included" actually doesn't apply because people are tipping everywhere you go on the resort. The only restaurant worth trying is the Japanese. The others are terrible and the service is awful. Guest services was not helpful. No one gave you times or dress codes of any restaurants, figure it out on your own. The buffet had some good food but after a few days it's all the same it feels like. The hot chocolate and oats in the morning are DELICIOUS though!! The aquatic center on the beach isn't helpful either. You had to figure what activities they offered or see what others were doing. We tried to take kayaks out several days and they wouldn't let us due to "weather". Nice sunny day with very mild waves. They did however offer catamarans with a guide for free which was AWESOME! Just make sure to bring a tip for better service.

By on Apr 3, 2017

Review comment responded on Apr 4, 2017

Dear Guest We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. I want to apologize for not being able to make you feel supported when having an issue with the reception, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services, once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best Regards! Manager Occidental Caribe

4

good for the budget conscious

Everyone

Lots to do. You really don't need to leave the hotel. Food is ok. Rooms aren't anything special, but get the job done. Staff isn't super friendly, but I think that might be cultural. Great beach area. Good place to meet others.

By , from R. on Mar 31, 2017

Review comment responded on Apr 3, 2017

Dear Guest Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Manager Occidental Caribe

3

beach is beautiful but you can't get a towel!

Everyone

Our 11th AI trip and the RD is gorgeous but the hotel needs some work. Facilities and rooms were fine. Check in was delayed 4 hours from 3pm guaranteed check in to near 7pm. They did offer free WiFi to make up for the delay but only offered it on one of the two rooms we had booked. Lines at check in desk were short staffed which led to the lengthy waits. Also bath towels and beach towels were very scarce. Often could not get a fresh towel each day. Ok for us for a day or two but we went 3 days between fresh beach towels. Mini bar in room to be refreshed daily per sign but only replenished once during our week stay after I had made 4 requests. My only request was Diet Coke and they did not bring it. The staff are warm and friendly and worked hard to make us comfortable with the limited resources.

By , from Stillwater, MN on Mar 27, 2017

Review comment responded on Mar 29, 2017

Dear Guest Thank you for sharing a review of Occidental Caribe. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Manager Occidental Caribe

5
Everyone

Went with the family and had a great time. There were lots of activities.

By on Mar 24, 2017

Review comment responded on Mar 27, 2017

Dear Guest Firstly we would like to thank you for choosing our Occidental Caribe hotel for your holidays and for the review shared , all of your kind words about your stay with us are great to read. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again. Manager Occidental Caribe

1

service was terrible, food/location was good.

Everyone

Pros: Beachfront hotel lived up to the name, was very nice and right off the beach. All the bars were good, and the drinks were pretty decent. Food buffet was good, and so were the la carte restaurants. Cons: Service was horrendous, we had to call multiple times for basic things such as enough towels for the 4 people we had staying with us, and also for anything else we requested. We called about 3 times, went to the front desk 2 times, and still nothing. We actually got the right number of towels on the last day of our stay, which is horrible. The room was alright, not too bad. Sometimes the sheets were dirty, and the shower was always clogged, the water drained very slowly. The toilet sometimes didn't flush as well, and that took a couple of attempts to get right. All in all, wouldn't stay here again. The worst part is, they would tell us the stuff we requested was coming, and it never did. When we would call and ask where it was, they would act as though we had never requested it.

By , from New Jersey on Mar 20, 2017

Review comment responded on Mar 28, 2017

Dear Guest, Thank you for the time you spent to share your comments on your recent stay in our Occidental Caribe, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We do apologize for the technical and cleaning problems you encountered, there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis, we will make sure that the procedure is being reinforced. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards! Manager Occidental Caribe

5

very nice hotel, with wonderful staff!

Everyone

We just got back yesterday and had wonderful time at Occidental Caribe. Highly recommended!

By , from NM, USA on Feb 28, 2017

Review comment responded on Mar 2, 2017

Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Manager Occidental Caribe

3

nice place on the beach. service was terrible

Everyone

The food was not very good. We stayed 5 nights in February. Most days we got our own drinks at the buffet because you couldn't get a server to help. We called for clean towels daily and had to call multiple times to get them. We had the same problem with getting our mini bar stocked. I would not recommend this resort and won't be staying there again.

By on Feb 19, 2017

Review comment responded on Feb 21, 2017

Dear Guest, We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one, discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We assure you to give due follow up to the replacement of our rooms, since these are realized during the day of both linen and minibar. Best Regards! Director Occidental Caribe

5

my vaca

Everyone

Hi stayed 7 days the cleaning lady I believe stole my nike shirt but after explaining I wouldn't be satisfied with a bs excuse I got 4 times the value in hotel shirts and bottles. When an excursion was cut short 10 min got a bottle of rum worth 40$ overall not to bad, the lobsters were great to in the dining by the beach!!

By , from Peru on Feb 19, 2017

Review comment responded on Feb 21, 2017

Dear Guest Thank you for sharing your review of Occidental Caribe. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Manager Occidental Caribe

4

nice hotel on the beach

Everyone
Patio

I was pleasantly surprised by this hotel. I booked very last minute as I fly stand by. We (5 of us) we comfortable in a suite with 2 bathrooms. It was a good deal also. There was a lot for my kids (13,15,18) to do. The beach is kept nice as is the pool. The grounds are spotless. The staff is awesome and the restaurants were great. At least the ones we made it to. I would definitely go back!

By on Feb 15, 2017

Review comment responded on Feb 17, 2017

Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Manager Occidental Caribe

2

not good experience.

Everyone

The food and alcohol beverages are not good cuality.

By on Feb 3, 2017

Review comment responded on Feb 6, 2017

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Caribe we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. However we would like to take the opportunity to point out that our hotel, undergoes regular independent audits sent both by the company, to ensure our strict food and beverages safety management procedures, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next experience an unforgettable one for all the right reasons. Best Regards! Director Occidental Caribe