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Occidental Caribe - All Inclusive

3.5 out of 5.0

Recent guest reviews

My stay at this resort was terrible. The food was terrible, the staff was unprofessional, the room didn't smell good.

So my friend daugthet made me the reservation and It was a hige mistake! Everything was a disaster!!! It isnt to relax! It is just to go for a day!

Very well located pacefull, nice place I enjoy a lot the night shows

Hotel is beatiful!!!!! I loved the fact that there is a kids pool separate from the adult pool and both are easily accessible from the beach. The beach is clean and white sands. The food is average/ good. The only bad experience we had along with many others was the check in process. Very slow and rooms weren't ready for 2 hrs.

The only minor problem we had was the check-in time took a little long and we still had to wait for our room even after the check-in time. Other than that everything was great. The service was good and the people were genuinely nice I felt. Each room has a balcony which I think is great! The food was good and we enjoyed that daily activities that were offered. It such a huge hotel with an overall great environment.

West of time and many . I was there at 3 PM they provide me the room at 5 PM . they paint portion of my room next day when I wasn't in my room.my wife has asthma . the staff was horrible . they didn't car abut nothing .

Terrible check in process over 2 hours due to an error that Orbitz made. Had to come out of pocket over a 100 dollars because of Orbitz error. Orbitz stated they will give me a refund and a credit voucher, have not seen either yet. No WIFI........ You have to pay for it if you want WIFI Kicks you out the pool pretty early, no staff entertainment, one beach Party was all we got. Clogged bath tub, two twin beds pushed together for a big bed. Mini bar in room let me laugh it contained: 1water, 2 sodas, 2 beers and a juice. Drinks were terrible at the bars, food was not that great... No ironing board, just 2 towels in the bathroom just terrible place will not ever stay here again!!!!!!!!!!

The hotel is good, but a la carte restaurants are terrible!!!

Mother's day trip for my fiance hotel is beautiful and rooms are excellent. Food was ok...they cater everyone beach and pools are amazing worth the money. Mixes adult and teens

Nice beach. Food is not good and no choices. Can wait in line 30 minutes for an egg

didn't stock our room mini bar food was HORRIBLE. OVERALL OK

Just came back from a weeks vacation with my partner and it was very nice.. clean hotel very nice friendly staff even nicer if you help out with a dollar or two tip.. beach is literally right there and very clean.. there are a few buffets the main one is huge with plenty of different options but food is good not great.. alsways some sort of entertainment going on at the beach or pool or theater at night. It's hard to be bored there because there is so much to do beach , pool, trapeze, rock climbing wall, night club, casino, theater, restaurants, pool, ping pong, spa, etc ! It's a great hotel for the price I stayed and payed a few dollars more for the ocean view room and it was sooo worth the money.. only down side is that they have people there everyday in the lobby from a time share trying to get u to go see it or venders for souvenirs or something else but if your not interested just say no and they stop.

I showed up later on thinking it would be quiet and easy to just check in and relax. I waited over an hour to get checked in. Many others were in line complaining about the same thing or about how their rooms were dirty, broken or something else unpleasant. It was really hard to add someone to my room (had friends decide to stay with me) - we ended up paying cash for them to stay the night (didn't give us a receipt or change it in the system) and when we tried to leave the next morning for the airport we had to pay again b/c they didn't record it in the system and didn't believe us - even though we all had wristbands and key cards. Management was never available and no one seemed to be able to make any decisions on their own.

I would give this hotel five stars, but unfortunately the management is horrible or I should say there is no management what so ever. It's sad that such a beautiful hotel with a wonderful beach is managed so poorly. Reception area and the food buffet - a total chaos!!! The employees act like they don't care about their guests or they have no idea what they are doing. If you ask for a service, you will think they are making an effort to help you, but the next minute they disappear or will tell you to wait 10 min and I've learn that 10 DR minutes are actually 2h, at best! All in all I enjoy my vacation, however one needs a lot of understanding and patience to deal with this poor management!!!

1. Check In - this hotel was bad from the beginning. The front desk is the face of the hotel. They are the first people guest interact with so they should be welcoming and nice...not here! Guy was rude and didn't even make eye contact. Made us show him our passports to "verify identity" but also made copies of them...super sketchy!! Didn't explain anything about the layout of restaurants and amenities. Didn't even tell us where our room was. 2. Food - was ok but not the greatest. Service was awful. Don't expect to get a refill on drink or have them take away a finished plate from your table. At one restaurant we waited 1 hr before getting our food. Not even a packed restaurant. 3. Housekeeping - they don't change the sheets when asked. Folded up our dirty towels instead of replacing them with new ones even though we asked. 4. Casino - casino advertises $5 credit and free wifi to get you in the door. What they don't tell you is that half the slots are broken and the wifi is slower than dial-up. And that's after you spend 10 minutes trying to get it to connect. 5. Wifi costs $12/day! What kind of hotel doesn't have free wifi?! At least in the lobby?! 6. Beach was nice and on the hotel so that's a plus.

We just returned from staying at Occidental Caribe. Upon check in, the line was not organized and was very long. We were given a room with two double beds when our reservation was for a king size bed. We were told this was only a "request" and that they will let us change rooms the following day. We changed rooms, received a beautiful ocean view BUT it was above the buffet and from 6:00 am-11:00 pm the room was extremely noisy with the sounds of dishes banging and people chatting from the buffet area. The service in the buffet and restaurants is poor. Unless you leave a tip for someone and request their area, you basically don't get service. The "tip included" actually doesn't apply because people are tipping everywhere you go on the resort. The only restaurant worth trying is the Japanese. The others are terrible and the service is awful. Guest services was not helpful. No one gave you times or dress codes of any restaurants, figure it out on your own. The buffet had some good food but after a few days it's all the same it feels like. The hot chocolate and oats in the morning are DELICIOUS though!! The aquatic center on the beach isn't helpful either. You had to figure what activities they offered or see what others were doing. We tried to take kayaks out several days and they wouldn't let us due to "weather". Nice sunny day with very mild waves. They did however offer catamarans with a guide for free which was AWESOME! Just make sure to bring a tip for better service.

Lots to do. You really don't need to leave the hotel. Food is ok. Rooms aren't anything special, but get the job done. Staff isn't super friendly, but I think that might be cultural. Great beach area. Good place to meet others.

Our 11th AI trip and the RD is gorgeous but the hotel needs some work. Facilities and rooms were fine. Check in was delayed 4 hours from 3pm guaranteed check in to near 7pm. They did offer free WiFi to make up for the delay but only offered it on one of the two rooms we had booked. Lines at check in desk were short staffed which led to the lengthy waits. Also bath towels and beach towels were very scarce. Often could not get a fresh towel each day. Ok for us for a day or two but we went 3 days between fresh beach towels. Mini bar in room to be refreshed daily per sign but only replenished once during our week stay after I had made 4 requests. My only request was Diet Coke and they did not bring it. The staff are warm and friendly and worked hard to make us comfortable with the limited resources.

Went with the family and had a great time. There were lots of activities.

Pros: Beachfront hotel lived up to the name, was very nice and right off the beach. All the bars were good, and the drinks were pretty decent. Food buffet was good, and so were the la carte restaurants. Cons: Service was horrendous, we had to call multiple times for basic things such as enough towels for the 4 people we had staying with us, and also for anything else we requested. We called about 3 times, went to the front desk 2 times, and still nothing. We actually got the right number of towels on the last day of our stay, which is horrible. The room was alright, not too bad. Sometimes the sheets were dirty, and the shower was always clogged, the water drained very slowly. The toilet sometimes didn't flush as well, and that took a couple of attempts to get right. All in all, wouldn't stay here again. The worst part is, they would tell us the stuff we requested was coming, and it never did. When we would call and ask where it was, they would act as though we had never requested it.

Carretera Macao - Arena Gorda, s/n Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free valet and self parking
  • Onsite dining
  • Private beach

Located in Bavaro, Occidental Caribe - All Inclusive is within a few miles (5 km) of sights such as Punta Blanca Golf Course and Hard Rock Golf Club at Cana Bay. This 798-room, 3.5-star resort has 2 outdoor pools along with a private beach and a casino. Iberostar Golf Course and White Sands Golf Course are also near this Punta Cana resort.


Dining

Start your day off right with a free buffet breakfast. Get your fill of Mexican cuisine for lunch, or dinner at Mexico Lindo, one of 7 onsite restaurants, or enjoy the ocean views at Marenostrum. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All 798 air-conditioned rooms provide balconies, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.


Property features

Occidental Caribe - All Inclusive features a private beach, 2 outdoor pools, and a casino. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a children's pool.

Room options

Suite Premium Level

Full 2 | Sleeps 4

Superior Room

King 1 | Full 2 | Sleeps 4

Superior Room, Ocean View

King 1 | Full 2 | Sleeps 4

Double Room, 2 Double Beds - Free Transfer From PUJ

King 1 | Queen 2 | Sleeps 4

Guest reviews for Occidental Caribe - All Inclusive

Everyone (40) Couples (213) Business (3) Family (170) Friends (101) Other (17)
1

horrible stay

Everyone

My stay at this resort was terrible. The food was terrible, the staff was unprofessional, the room didn't smell good.

By on Jul 6, 2017

Review comment responded on Jul 10, 2017

Dear guest. Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. It is very much to our regret that your vacation at Occidental Caribe did not live up to your expectations. Please be assured that whatever corrective actions have to be taken to rectify identified service issues will be taken. We look forward to welcoming you on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our family Occidental Caribe & Resorts. Warm regards. Manager Occidental Caribe

1

hotel need to imeove

Everyone

So my friend daugthet made me the reservation and It was a hige mistake! Everything was a disaster!!! It isnt to relax! It is just to go for a day!

By on Jul 4, 2017

Review comment responded on Jul 6, 2017

Dear guest. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We regret any discomfort that this matter may cause you. Sincerely. Manager Occidental Caribe

4

nice hotel, good food

Everyone

Very well located pacefull, nice place I enjoy a lot the night shows

By , from Bogota on Jul 3, 2017

Review comment responded on Jul 5, 2017

Dear Guest Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Manager Occidental Caribe

4

beatiful pool and beach!!!

Everyone

Hotel is beatiful!!!!! I loved the fact that there is a kids pool separate from the adult pool and both are easily accessible from the beach. The beach is clean and white sands. The food is average/ good. The only bad experience we had along with many others was the check in process. Very slow and rooms weren't ready for 2 hrs.

By , from New York, ny on Jun 30, 2017

Review comment responded on Jul 4, 2017

Dear Guest We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive criticism. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Manager Occidental Caribe

4

great hotel, definitely would recommend

Everyone

The only minor problem we had was the check-in time took a little long and we still had to wait for our room even after the check-in time. Other than that everything was great. The service was good and the people were genuinely nice I felt. Each room has a balcony which I think is great! The food was good and we enjoyed that daily activities that were offered. It such a huge hotel with an overall great environment.

By , from Chicago on Jun 27, 2017

Review comment responded on Jun 30, 2017

Dear Guest We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive criticism. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Manager Occidental Caribe

1

nice hotel but dirty .

Everyone

West of time and many . I was there at 3 PM they provide me the room at 5 PM . they paint portion of my room next day when I wasn't in my room.my wife has asthma . the staff was horrible . they didn't car abut nothing .

By , from california USA on Jun 5, 2017

Review comment responded on Jun 7, 2017

Dear Guest, Thank you for sharing a review of your vacation in our hotel, it does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Always at your disposal! Director Occidental Caribe

3

won't recommend

Everyone

Terrible check in process over 2 hours due to an error that Orbitz made. Had to come out of pocket over a 100 dollars because of Orbitz error. Orbitz stated they will give me a refund and a credit voucher, have not seen either yet. No WIFI........ You have to pay for it if you want WIFI Kicks you out the pool pretty early, no staff entertainment, one beach Party was all we got. Clogged bath tub, two twin beds pushed together for a big bed. Mini bar in room let me laugh it contained: 1water, 2 sodas, 2 beers and a juice. Drinks were terrible at the bars, food was not that great... No ironing board, just 2 towels in the bathroom just terrible place will not ever stay here again!!!!!!!!!!

By on May 30, 2017

Review comment responded on Jun 2, 2017

Dear guest. Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. In regard to your letter about the room the shortcoming in the room; please be informed that we are very concerned about all the mentioned issues, as we always do our utmost to keep our room in the best condition possible with everything re-stocked and with clean lingerie. Therefore, we had a meeting with our managers involved where the raised points were discussed in detail with them, just to assure that these inconvenience never happen again. We regret that we felt short of your expectation. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our technical department for revision and improvement. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Sincerely. Manager Occidental Caribe

4

nice hotel for the price

Everyone

The hotel is good, but a la carte restaurants are terrible!!!

By on May 22, 2017

Review comment responded on May 24, 2017

Dear Guest Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Manager Occidental Caribe

4

vacation

Everyone

Mother's day trip for my fiance hotel is beautiful and rooms are excellent. Food was ok...they cater everyone beach and pools are amazing worth the money. Mixes adult and teens

By , from new york on May 16, 2017

Review comment responded on May 18, 2017

Dear Guest Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Manager Occidental Caribe

2

on the beach with terrible service and food

Everyone

Nice beach. Food is not good and no choices. Can wait in line 30 minutes for an egg

By , from seattle on May 10, 2017

Review comment responded on May 12, 2017

Dear Guest, I appreciate your notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We assure you that we will transmit to the person in charge about what he tells us, in the food service. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, Manager Occidental Caribe