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Occidental Caribe - All Inclusive

3.5 out of 5.0

Recent guest reviews

We just returned from staying at Occidental Caribe. Upon check in, the line was not organized and was very long. We were given a room with two double beds when our reservation was for a king size bed. We were told this was only a "request" and that they will let us change rooms the following day. We changed rooms, received a beautiful ocean view BUT it was above the buffet and from 6:00 am-11:00 pm the room was extremely noisy with the sounds of dishes banging and people chatting from the buffet area. The service in the buffet and restaurants is poor. Unless you leave a tip for someone and request their area, you basically don't get service. The "tip included" actually doesn't apply because people are tipping everywhere you go on the resort. The only restaurant worth trying is the Japanese. The others are terrible and the service is awful. Guest services was not helpful. No one gave you times or dress codes of any restaurants, figure it out on your own. The buffet had some good food but after a few days it's all the same it feels like. The hot chocolate and oats in the morning are DELICIOUS though!! The aquatic center on the beach isn't helpful either. You had to figure what activities they offered or see what others were doing. We tried to take kayaks out several days and they wouldn't let us due to "weather". Nice sunny day with very mild waves. They did however offer catamarans with a guide for free which was AWESOME! Just make sure to bring a tip for better service.

Lots to do. You really don't need to leave the hotel. Food is ok. Rooms aren't anything special, but get the job done. Staff isn't super friendly, but I think that might be cultural. Great beach area. Good place to meet others.

Our 11th AI trip and the RD is gorgeous but the hotel needs some work. Facilities and rooms were fine. Check in was delayed 4 hours from 3pm guaranteed check in to near 7pm. They did offer free WiFi to make up for the delay but only offered it on one of the two rooms we had booked. Lines at check in desk were short staffed which led to the lengthy waits. Also bath towels and beach towels were very scarce. Often could not get a fresh towel each day. Ok for us for a day or two but we went 3 days between fresh beach towels. Mini bar in room to be refreshed daily per sign but only replenished once during our week stay after I had made 4 requests. My only request was Diet Coke and they did not bring it. The staff are warm and friendly and worked hard to make us comfortable with the limited resources.

Went with the family and had a great time. There were lots of activities.

Pros: Beachfront hotel lived up to the name, was very nice and right off the beach. All the bars were good, and the drinks were pretty decent. Food buffet was good, and so were the la carte restaurants. Cons: Service was horrendous, we had to call multiple times for basic things such as enough towels for the 4 people we had staying with us, and also for anything else we requested. We called about 3 times, went to the front desk 2 times, and still nothing. We actually got the right number of towels on the last day of our stay, which is horrible. The room was alright, not too bad. Sometimes the sheets were dirty, and the shower was always clogged, the water drained very slowly. The toilet sometimes didn't flush as well, and that took a couple of attempts to get right. All in all, wouldn't stay here again. The worst part is, they would tell us the stuff we requested was coming, and it never did. When we would call and ask where it was, they would act as though we had never requested it.

We just got back yesterday and had wonderful time at Occidental Caribe. Highly recommended!

The food was not very good. We stayed 5 nights in February. Most days we got our own drinks at the buffet because you couldn't get a server to help. We called for clean towels daily and had to call multiple times to get them. We had the same problem with getting our mini bar stocked. I would not recommend this resort and won't be staying there again.

Hi stayed 7 days the cleaning lady I believe stole my nike shirt but after explaining I wouldn't be satisfied with a bs excuse I got 4 times the value in hotel shirts and bottles. When an excursion was cut short 10 min got a bottle of rum worth 40$ overall not to bad, the lobsters were great to in the dining by the beach!!

I was pleasantly surprised by this hotel. I booked very last minute as I fly stand by. We (5 of us) we comfortable in a suite with 2 bathrooms. It was a good deal also. There was a lot for my kids (13,15,18) to do. The beach is kept nice as is the pool. The grounds are spotless. The staff is awesome and the restaurants were great. At least the ones we made it to. I would definitely go back!

Fue maravillosa e inolvidable. Desde que se llega al hotel hasta que se despide, la atención es de primera calidad. Lo majestuoso de las instalaciones, los shows, la diversidad de restaurantes, los tragos, el servicio de 24 horas, las programaciones de atención para ir a los restaurantes, una coordinación de primera. Por otra parte, la tienda propia del hotel, tiene unos precios increíbles para comprar lo que se necesite, sin necesidad de salir del hotel. Hay mesas de pool, de tenis, de ping pon, las discoteca es increíble y la música que se programa es de lo mejor. Nunca había sentido una arena tan suave. Al frente de la playa hay una hilera de palmeras increíble, por lo que te permite dormir a la sombra sí así se quiere. Por otra parte, los juegos de playa son constantes y el precio de los juegos acuáticos es muy accesible. Se tiene demarcado el mar para que no se nade más allá, además de que hay un salvavidas permanente en la playa y otros dos en las piscinas. Para los niños se cuenta con su propia piscina, club de niños, juegos de escalar, de trapecio y todo con la mayor seguridad del personal que los cuida. El hotel cuenta con casino propio y te dan brazaletes que representan cortesías en dinero para que asistir y así probar la suerte. Los horarios en que se sirven los alimentos está muy bien distribuidos. Se cuenta con servicio médico las 24 horas del día. Se denota que la seguridad del hotel es muy seria. En fin, se agradece...

The food and alcohol beverages are not good cuality.

The food was not good. Drinks were good but the quality of alcohol was disappointing. Customer service was not very good either. We paid for king beds with ocean view. When we first checked in the gentleman told us to come back first thing in the morning and they would move us. Then when I went back the next day around 7:30 am the lady told me they would move king beds into our room. Ok?? So when we got back to the room they had moved the two double beds together and covered with a king sheet. Reservations at the restaurants fill up REALLY fast and the buffet is terrible. The location is great. Loved the beach and the pool. We also got massages and they were amazing!

I was extremely disappointed with this resort. From check in, dinner reservations, wifi (paid for but didn't work), pool (closes at 7pm?!) FOOD (horribleeeee), drinks and shows, I was soo disgusted with everything. The linen was stained, bugs smeared on tiles, suspicious stains on the wall and head board (gross), our bathroom ceiling was leaking, safe was broken, drawers were filthy,dirty bandaid left on our dresser (for entire stay), etc. etc. etc. I can go on and on. We made the best of our time there, but it was frustrating because of the staff's nonchalant attitude. They do not care to make your time there enjoyable, nor do they care to be hospitable. I will not be returning here or DR for that matter. Management needs to really step it up!! Do yourself a favor, and take your business elsewhere.

The hotel is beautiful. However the service is extremely poor. I called for clean towels @ 9am on Saturday but did not receive them until Monday afternoon. Also our toilet was broken for 2 days after our 4th call someone came up and fixed it . Although the resort itself was really clean the Housekeeping staff came to my room one time (on the 4th day)out of 5 days. Not to mention very few staff knew any kind of English which I found a bit disappointed. The food was fine I guess . The drink a bit watered down. My conclusion is that I believe that the resort is extremely understaffed which results in those poor services I've experienced .

Good staff helpful but language barrier not more English speaking staff

Poor hotel service, restaurant service is simply no, almost need yourself service!

Even though we had to wait a long time in line to check-in, the check-in process was quick and easy. I'll admit that I was weary about my stay here because of the few negative reviews about staff and cleanliness, but I was more than pleasantly surprised in both aspects. The staff was very attentive (other than some busy times during the lunch buffet) and always had answers for any question we had. The room was clean and any issue we had (towels, TV not working, toilet paper) was quickly resolved, the A/C was also great. The cups for drinks were small but they're unlimited so it wasn't a big deal, they will also fill up any cup you bring so if you want to do that there's no issue. The food was good in the buffet and the restaurants. The pools and beach were gorgeous and clean. There were always towels available and chairs, both on the beach and at the pool. Can't say enough how beautiful the beach was. If you're looking for a relaxing vacation to spend time outside, enjoy some food and drinks at a great price, this place is perfect.

Our family had a great time. The staff was very nice. We had one issue with our room and the staff fixed the problem right away. The resort and pool awesome.

The hotel is nice,not the service,very bad and expensive WiFi

Carretera Macao - Arena Gorda, s/n Punta Cana La Altagracia

Room options

Suite Premium Level

Full 2 | Sleeps 4

Superior Room

King 1 | Full 2 | Sleeps 4

Superior Room, Ocean View

King 1 | Full 2 | Sleeps 4

Double Room, 2 Double Beds - Free Transfer From PUJ

King 1 | Queen 2 | Sleeps 4