host at Mexican restaurant Chillis, his name was Willy, was extremely unprofessional and rude. we had to leave after waiting over 1.5hrs and eat at the buffet. there were a bunch of guest really loud between the hours of 1 to 3am screaming in hallways for few nights. told them to keep it down but it got worse. called front desk but nothing happened. doors to rooms are a joke as far as noise cancelling.
The property interior needs to be updated the food Selection was not good at all they also need to give a map for getting around the property
This place needs a lot of improvement. Power outlet dont work! In the room or lobby. Had a hard time finding a working power outlet. There was a leak in my bathroom. It took them a whole day to get it fixed. Next day my toilet got clogged. There was an outage. Sinks, pillows, tv and other items needs an update asap! Food was not bad but ok. Personally I came to eat Real Passion Fruit...there was none. Staff was somehow nice. I wished I would've read the reviews on Google....it seems like everyone has the same opinion.
Great customer service, great views, good food. Everything for everyone. Our room didn’t get clean for 5 days besides the fact that they changed the towels once. We had entertainment for 2 nights..could’ve done a better job with that Overall was nice and affordable
Everything is Excellent!
This was our first time in Dominican Republic. The Riu was perfect for our family of four. We had the best time.
Loved the coffee machines everywhere. All staff very friendly. The best beaches.
Everything was absolutely awesome.
Every single employee had an attitude. And I speak Spanish so language wasn’t a barrier. Food was below average. Even the steak house was below average at its best. One day I went three times to get a towel and was unable to get one once. They kept saying they were all out. Huh at a resort no pool towels for 4 hours. No entertainment for kids at alllll. Mini fridge was never restocked in the room.
I booked the family room because it had more square footage. They said this was the lowest of their five levels of rooms. The phone did not work in the room and light fixtures in the room looked like they were trying to escape the wall. The property is nice overall and staff is nice overall. The beach area is very big and had plenty of seating already set up for use. The food was below average compared to other all inclusives I've been to, but I only visited the main buffet.
This place was in good condition and offered a variety of food and entertainment onsite.
Amazing place to visit.
Fast service. Responsive staff. The resort needs refreshment. You can tell its been a few years sins the last one. The show program coold be better.
Staff was a hit or miss. They were either nice or rude (simply didn’t want to be there attitude). Property needs updating since it looks a bit older. Probably won’t be returning.
Lack of maintenance is more than evident. Stained/rusty sofa bed and its mattress. Dirty and unpainted walls, ants as your roommates, stinky and extremely old towels, TV didn’t work, phone not working either. Swimming pools with many tiles missing or coming off. Could even notice and feel mould in the swimming pools’ bar tables. Definitely an unpleasant experience and will not come back.
Located in Bávaro, Riu Bambu - All Inclusive is within a 10-minute stroll of sights such as Arena Gorda Beach and Splash Water Park. This 1000-room, 3.5-star property has 5 outdoor pools along with a private beach and a full-service spa.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Relish the international cuisine at Colonial, one of 7 onsite restaurants.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard. Housekeeping is available on request.
Riu Bambu - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
host at Mexican restaurant Chillis, his name was Willy, was extremely unprofessional and rude. we had to leave after waiting over 1.5hrs and eat at the buffet. there were a bunch of guest really loud between the hours of 1 to 3am screaming in hallways for few nights. told them to keep it down but it got worse. called front desk but nothing happened. doors to rooms are a joke as far as noise cancelling.
The property interior needs to be updated the food Selection was not good at all they also need to give a map for getting around the property
Dear Taneshia Inez,Thank you very much for choosing Riu and for sharing your feedback.We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience!We remain with best wishes, Hotel Riu BambuOnline Reputation Manager
This place needs a lot of improvement. Power outlet dont work! In the room or lobby. Had a hard time finding a working power outlet. There was a leak in my bathroom. It took them a whole day to get it fixed. Next day my toilet got clogged. There was an outage. Sinks, pillows, tv and other items needs an update asap! Food was not bad but ok. Personally I came to eat Real Passion Fruit...there was none. Staff was somehow nice. I wished I would've read the reviews on Google....it seems like everyone has the same opinion.
Dear SUSANA,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service. Rest assured that your words will be taken into account as we understand that there is always room for improvement.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu BambuOnline Reputation Manager
Great customer service, great views, good food. Everything for everyone. Our room didn’t get clean for 5 days besides the fact that they changed the towels once. We had entertainment for 2 nights..could’ve done a better job with that Overall was nice and affordable
Dear Andreea,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu BambuOnline Reputation Manager
Everything is Excellent!
Dear Liney Patricia Nieto,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu BambuOnline Reputation Manager
This was our first time in Dominican Republic. The Riu was perfect for our family of four. We had the best time.
Dear Annie,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu BambuOnline Reputation Manager
Loved the coffee machines everywhere. All staff very friendly. The best beaches.
Dear Ann M,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a great experience.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu BambuOnline Reputation Manager
Everything was absolutely awesome.
Dear Wayne Lee,Thank you for your review. We are glad to learn that you enjoyed your experience during your stay at our Hotel Riu Bambu! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu BambuOnline Reputation Manager
Every single employee had an attitude. And I speak Spanish so language wasn’t a barrier. Food was below average. Even the steak house was below average at its best. One day I went three times to get a towel and was unable to get one once. They kept saying they were all out. Huh at a resort no pool towels for 4 hours. No entertainment for kids at alllll. Mini fridge was never restocked in the room.
Dear nelly,Thank you for your comment,We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.And, do not doubt that we noted your observations regarding the issue of towels, which surprises us and we will discuss the issue with the relevant departments.I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests.Yours faithfully,Hotel Riu BambuOnline Reputation Manager
Dear Reza,As we pride ourselves on providing great service, we are sorry to read that your stay was not fully satisfactory.Please accept our apologies for any discomfort.We have shared your feedback with our team and the management, with the purpose of improving our services and we do hope that you will visit us again.Kindest Regards, Reza,Hotel Riu BambúOnline Reputation Manager