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Grand Bahia Principe Punta Cana - All Inclusive

4.0 out of 5.0

Recent guest reviews

Pool closes too early, bartenders at pool too overwhelmed, hard very hard to get restaurants reservations end more and moor

beatifull place and good food and many fun activities

The lobby is spectacular and all the activities are really nice. But the rooms need a lot of upgrades. The bathtub shower are VERY SLEEPERY, not safe for kids or older tourists. Only one sink, not acceptable for a family of 4. We were a big group and some days one or two of our rooms were not clean. Some days they left only 2 clean towers for a family of 4. Hardly never no facial towers. The food was good, but hard to make reservations on the gourmet restaurants. The staff was very friendly and trying their best to please us. They work very hard. Thanks to Benito, Yesenia, Jose, Angel, Amador and many others.

My family and I had a blast. Would definitely come again!!

The hotel overall was disappointing. It was clean. The services were horrible. The refrigerator and tv didn't work from we got there and we called to complain and no one came to resolve the issue. And when we went to the front desk, the lines were always so long to wait to speak to someone. The staff was great and friend though. We wasted a lot of time speaking about the issues we had more than enjoying ourselves. Not sure if I would want to go back to this hotel.

Our room had no a/c, no remote control, bath tub water kept clogging, outlet was broken so we couldnt charge our phone and had so many mosquitos inside of it. Complained several times and they never fixed it

Overall I had a Good expierence. I won't be back to Punta Cana. Nice pools, beautiful landscaping. Alcohol and food were lacking in taste. Lots of variety in food, but lacking in quality. Service in restaurants was hit or miss. Room was very nice,it looked like new. I was in villa 36. Mini bar restocked daily, plenty of clean towels, spa bath tub, king bed. The beach was very long, lots of seaweed that was constantly being raked up. Plenty of chairs at beach and pool. I think I was there at a slow time, and it helped make my ecpierence better

Overall a really enjoyable experience. The front desk staff wasn't very friendly or eager to help. The rest of the staff was excellent! Everyone was really nice, friendly and helpful with any questions. Relaxed and enjoyed the grounds for 5 days. Would love to return next time with our kids!

Nice resort, fantastic food choices, nice beach, great pools, excellent staff. Trolley for transportation, very handy. We were upgraded on room. Beach towels were not always available, sand flies or some bugs caused nasty bites, not sure where they came from. Fans in common areas would have helped, limit smoking to specific spaces, especially don't allow smoking directly outside the food areas. Casino and entertainment were fun. There were a variety of cute shops with good buys.

This is my third time traveling to Punta Cana. I have stayed at different four star resorts, so I think I know a thing or two about quality and customer service. This hotel definitely did not meet my expectations. When I first arrived check in alone took almost an hour. The room were not messy but down right dirty, strands of hair on smelly towels and that was just the beginning. The air conditioning in the room did not work in 95 degree weather. When I complained I was given lame excuses as if I did not know how to use an air conditioner. I was eventually told that air conditioner in Punta Cana do not get as cold as they do in America. Are you kidding me?!!! What kind of excuse is that?? The safe in The room did not work, after calling maintenance multiple times they eventually told me something was wrong with my room key on the third day of my stay. Everything that could have gone wrong in an all inclusive did. I could not reserve a table at any restaurant even though they were empty. I even called Orbitz requesting to switch hotels. The lady I spoke told me she get back to me in 48 hours which is when I would have checked out. So, no help there... Overall my experience was so dissatisfying that i was compelled to write this review. Travelers beware do not stay at Grand Bahia.

Personal needs to be trained better if you wouldn't tip them,its like you get them to get you another drink...

It was a pleasure stay in this hotel, but the poor internet or wifi services terrible!!!T

We had a wonderful time. Food was very good. Staff were helpful and attentive.

excellent service, beautiful hotels, wonderful amenities, excellent staff

Hola ! BUENO les dire QUE aqui LO QUE MAS me importo fue el servicio al cliente ! La amabilidad y la atención . Sobre todo Marta y Ramón colporal . Y la chica de el salón de gran bahía , tiene el nombre largó no me acuerdo , creo que ella corre el salón , pero esa chica no duerme allí estuvo dando servicios desde la mañana hasta en la noche . Súper amable ! Me encantaron estas personas tan amable !

Unfortunately no one is helpful. Many people are trying to seek assistance and no one is able to help. You get sent from one long line to the next and no one can ultimately help you. Forget about trying to resolve anything over the phone. If you are lucky enough to have someone answer the call they quickly transfer you to a line that no one answers. I had to make some rearrangements due to my father's passing away upon my arrival and even the travel agent could not get through to anyone. On a school vacation week especially UNBELIEVABLE!

Had my kids there and we couldn't get any reservations for dinner to start, and after complaining that we paid for them we got 2 dinners. 1 at 8:30 PM and the other at 9:30 and the kids were sleeping at the table. I commend the staff because they do there best with obvious pour management. Also, cocktail were limited, slow and closed the day bars early. Even closed the pools at 6. My time is limited but I would never go back. and don't recommend anyone else going. I had people tell me the same review personally before I went, and it was consistent. WORST resort we have been to, And we have been to quite a few. Food quality was bad as well.

Staff could speak no English. Worst non English speaking country I've been. Even France did better, not to mention Mexico.

Overall a great vacation, however the hotel was very crowded at the time we went and there was a limited amount of beach towels available. Also, a shuttle is needed to get from point a to point b.

So overall my stay was good and I had a great time with some of the entertainment in the lobby and the rest of the city. I have several gripes that should they have not happened I would have given this resort a 5! 1) the customer service male who took care of us at check in was not welcoming and was in fact busy talking to another employee who was not checking in guests; thus we were given a room that was occupied - when we were shuttled to our room, the key did not work and the bellboy was gracious enough to go back to the lobby and get a new room for us after he knocked on the door and we observed a guest in the room we had been given a key for at the front desk - so big kudos to the bell boy for doing that 2) we made a reservation with staff in the lobby for two restaurants - one for that evening and one for the next as is usual to make - that representative was also busy talking to another employee at the time we were trying to be taken care of - he booked us for two restaurants so we thought. We ended up not showing up for the restaurant that night because we ate out. The next day we go to confirm our reservation for the following night and the representative says since we booked for only 3 NIGHTS we only had access to 1 restaurant during the duration of our stay!!! We were appalled as all the all inclusive resorts we have stayed at have never had this restriction! All inclusive means you have unlimited alcohol (though not top shelf) and all meals are included even a

Room options

Junior Suite Superior

Full 2 | King 1 | Sleeps 4

Junior Suite Superior

Full 2 | King 1 | Sleeps 4

Junior Suite Superior

Full 2 | King 1 | Sleeps 4

Guest reviews for Grand Bahia Principe Punta Cana - All Inclusive

Everyone (47) Couples (120) Family (89) Friends (44) Other (8)
3

they could do so much better

Everyone

Pool closes too early, bartenders at pool too overwhelmed, hard very hard to get restaurants reservations end more and moor

By , from royal palm beach, florida on Aug 28, 2017

5

nice place to stay

Everyone
is a paradise

beatifull place and good food and many fun activities

By , from New York on Aug 25, 2017

4

nice hotel in need of some room repairs.

Everyone

The lobby is spectacular and all the activities are really nice. But the rooms need a lot of upgrades. The bathtub shower are VERY SLEEPERY, not safe for kids or older tourists. Only one sink, not acceptable for a family of 4. We were a big group and some days one or two of our rooms were not clean. Some days they left only 2 clean towers for a family of 4. Hardly never no facial towers. The food was good, but hard to make reservations on the gourmet restaurants. The staff was very friendly and trying their best to please us. They work very hard. Thanks to Benito, Yesenia, Jose, Angel, Amador and many others.

By , from Texas on Aug 8, 2017

5

very beautiful hotel

Everyone

My family and I had a blast. Would definitely come again!!

By , from boston on Aug 4, 2017

2
Everyone

The hotel overall was disappointing. It was clean. The services were horrible. The refrigerator and tv didn't work from we got there and we called to complain and no one came to resolve the issue. And when we went to the front desk, the lines were always so long to wait to speak to someone. The staff was great and friend though. We wasted a lot of time speaking about the issues we had more than enjoying ourselves. Not sure if I would want to go back to this hotel.

By , from new york, ny on Aug 3, 2017

2

staff on buffet and restaurants are nice... but

Everyone

Our room had no a/c, no remote control, bath tub water kept clogging, outlet was broken so we couldnt charge our phone and had so many mosquitos inside of it. Complained several times and they never fixed it

By , from san francisco, ca on Jun 25, 2017

4

large resort consisting of 6 different hotels.

Everyone

Overall I had a Good expierence. I won't be back to Punta Cana. Nice pools, beautiful landscaping. Alcohol and food were lacking in taste. Lots of variety in food, but lacking in quality. Service in restaurants was hit or miss. Room was very nice,it looked like new. I was in villa 36. Mini bar restocked daily, plenty of clean towels, spa bath tub, king bed. The beach was very long, lots of seaweed that was constantly being raked up. Plenty of chairs at beach and pool. I think I was there at a slow time, and it helped make my ecpierence better

By , from d on Jun 4, 2017

4

i

Everyone

Overall a really enjoyable experience. The front desk staff wasn't very friendly or eager to help. The rest of the staff was excellent! Everyone was really nice, friendly and helpful with any questions. Relaxed and enjoyed the grounds for 5 days. Would love to return next time with our kids!

By on Jun 3, 2017

5

excellent accommodations

Everyone

Nice resort, fantastic food choices, nice beach, great pools, excellent staff. Trolley for transportation, very handy. We were upgraded on room. Beach towels were not always available, sand flies or some bugs caused nasty bites, not sure where they came from. Fans in common areas would have helped, limit smoking to specific spaces, especially don't allow smoking directly outside the food areas. Casino and entertainment were fun. There were a variety of cute shops with good buys.

By , from Montana on Jun 2, 2017

1

not all four stars are equal

Everyone

This is my third time traveling to Punta Cana. I have stayed at different four star resorts, so I think I know a thing or two about quality and customer service. This hotel definitely did not meet my expectations. When I first arrived check in alone took almost an hour. The room were not messy but down right dirty, strands of hair on smelly towels and that was just the beginning. The air conditioning in the room did not work in 95 degree weather. When I complained I was given lame excuses as if I did not know how to use an air conditioner. I was eventually told that air conditioner in Punta Cana do not get as cold as they do in America. Are you kidding me?!!! What kind of excuse is that?? The safe in The room did not work, after calling maintenance multiple times they eventually told me something was wrong with my room key on the third day of my stay. Everything that could have gone wrong in an all inclusive did. I could not reserve a table at any restaurant even though they were empty. I even called Orbitz requesting to switch hotels. The lady I spoke told me she get back to me in 48 hours which is when I would have checked out. So, no help there... Overall my experience was so dissatisfying that i was compelled to write this review. Travelers beware do not stay at Grand Bahia.

By , from Chicago, Illinois on May 29, 2017