Grand Bahia Principe Punta Cana - All Inclusive
4.0 out of 5.0
3.7
out of 5
Average Guest Review
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Recent guest reviews
Our room had no a/c, no remote control, bath tub water kept clogging, outlet was broken so we couldnt charge our phone and had so many mosquitos inside of it. Complained several times and they never fixed it
Overall I had a Good expierence. I won't be back to Punta Cana. Nice pools, beautiful landscaping. Alcohol and food were lacking in taste. Lots of variety in food, but lacking in quality. Service in restaurants was hit or miss. Room was very nice,it looked like new. I was in villa 36. Mini bar restocked daily, plenty of clean towels, spa bath tub, king bed. The beach was very long, lots of seaweed that was constantly being raked up. Plenty of chairs at beach and pool. I think I was there at a slow time, and it helped make my ecpierence better
Overall a really enjoyable experience. The front desk staff wasn't very friendly or eager to help. The rest of the staff was excellent! Everyone was really nice, friendly and helpful with any questions. Relaxed and enjoyed the grounds for 5 days. Would love to return next time with our kids!
Nice resort, fantastic food choices, nice beach, great pools, excellent staff. Trolley for transportation, very handy. We were upgraded on room. Beach towels were not always available, sand flies or some bugs caused nasty bites, not sure where they came from. Fans in common areas would have helped, limit smoking to specific spaces, especially don't allow smoking directly outside the food areas. Casino and entertainment were fun. There were a variety of cute shops with good buys.
This is my third time traveling to Punta Cana. I have stayed at different four star resorts, so I think I know a thing or two about quality and customer service. This hotel definitely did not meet my expectations. When I first arrived check in alone took almost an hour. The room were not messy but down right dirty, strands of hair on smelly towels and that was just the beginning. The air conditioning in the room did not work in 95 degree weather. When I complained I was given lame excuses as if I did not know how to use an air conditioner. I was eventually told that air conditioner in Punta Cana do not get as cold as they do in America. Are you kidding me?!!! What kind of excuse is that?? The safe in The room did not work, after calling maintenance multiple times they eventually told me something was wrong with my room key on the third day of my stay. Everything that could have gone wrong in an all inclusive did. I could not reserve a table at any restaurant even though they were empty. I even called Orbitz requesting to switch hotels. The lady I spoke told me she get back to me in 48 hours which is when I would have checked out. So, no help there... Overall my experience was so dissatisfying that i was compelled to write this review. Travelers beware do not stay at Grand Bahia.
Personal needs to be trained better if you wouldn't tip them,its like you get them to get you another drink...
It was a pleasure stay in this hotel, but the poor internet or wifi services terrible!!!T
We had a wonderful time. Food was very good. Staff were helpful and attentive.
excellent service, beautiful hotels, wonderful amenities, excellent staff
Hola ! BUENO les dire QUE aqui LO QUE MAS me importo fue el servicio al cliente ! La amabilidad y la atención . Sobre todo Marta y Ramón colporal . Y la chica de el salón de gran bahía , tiene el nombre largó no me acuerdo , creo que ella corre el salón , pero esa chica no duerme allí estuvo dando servicios desde la mañana hasta en la noche . Súper amable ! Me encantaron estas personas tan amable !
Unfortunately no one is helpful. Many people are trying to seek assistance and no one is able to help. You get sent from one long line to the next and no one can ultimately help you. Forget about trying to resolve anything over the phone. If you are lucky enough to have someone answer the call they quickly transfer you to a line that no one answers. I had to make some rearrangements due to my father's passing away upon my arrival and even the travel agent could not get through to anyone. On a school vacation week especially UNBELIEVABLE!
Had my kids there and we couldn't get any reservations for dinner to start, and after complaining that we paid for them we got 2 dinners. 1 at 8:30 PM and the other at 9:30 and the kids were sleeping at the table. I commend the staff because they do there best with obvious pour management. Also, cocktail were limited, slow and closed the day bars early. Even closed the pools at 6. My time is limited but I would never go back. and don't recommend anyone else going. I had people tell me the same review personally before I went, and it was consistent. WORST resort we have been to, And we have been to quite a few. Food quality was bad as well.
Staff could speak no English. Worst non English speaking country I've been. Even France did better, not to mention Mexico.
Overall a great vacation, however the hotel was very crowded at the time we went and there was a limited amount of beach towels available. Also, a shuttle is needed to get from point a to point b.
So overall my stay was good and I had a great time with some of the entertainment in the lobby and the rest of the city. I have several gripes that should they have not happened I would have given this resort a 5! 1) the customer service male who took care of us at check in was not welcoming and was in fact busy talking to another employee who was not checking in guests; thus we were given a room that was occupied - when we were shuttled to our room, the key did not work and the bellboy was gracious enough to go back to the lobby and get a new room for us after he knocked on the door and we observed a guest in the room we had been given a key for at the front desk - so big kudos to the bell boy for doing that 2) we made a reservation with staff in the lobby for two restaurants - one for that evening and one for the next as is usual to make - that representative was also busy talking to another employee at the time we were trying to be taken care of - he booked us for two restaurants so we thought. We ended up not showing up for the restaurant that night because we ate out. The next day we go to confirm our reservation for the following night and the representative says since we booked for only 3 NIGHTS we only had access to 1 restaurant during the duration of our stay!!! We were appalled as all the all inclusive resorts we have stayed at have never had this restriction! All inclusive means you have unlimited alcohol (though not top shelf) and all meals are included even a
Had a blast. Would have appreciated spicier food in the International buffet.
We stayed in the punta Cana section of the grand Bahia. Me and my best friend came together and left never wanting go. It was amazing!! The resort itself is large and our villa was far from the beach and pool but the trolleys were extremely helpful and ran so frequently that it didn't bother us. Buffet was okay, not the greatest but we went to the Japanese and Mexican restaurants and they were delicious. Everyone who worked there was extremely nice to us as well. Love loved loved this resort, would go back tomorrow if I could!
The resort is very large but there is shuttle service comes in every 5 min. The beach is unbelievably beautiful and clean, pools are nice. The room was ok, comfortable king bed and clean. Food was great but the buffet got a little boring after a few days. 2l bottled water and soft drinks every day in the room. We had a great time with 2 toddlers. Definitely going back next year but we updated our stay for next year to the privilege club we bought on site.
Too many staff interruptions daily 4/5 times a day in the room. Lots of food. Check in was overly complicated Very large complex. Lots to do Beach was very nice. Plenty of transportation once you figured out the system
I liked to relax, need better preform on shows, employees need to be bilingüe, not all beverages are included.
Hotel highlights
- Free buffet breakfast
- Free parking
- Onsite dining
- Spa
Located in Bavaro within 2 miles (3 km) of Punta Blanca Golf Course, Grand Bahia Principe Punta Cana - All Inclusive is within a few miles (5 km) of Hard Rock Golf Club at Cana Bay. This 756-room, 4-star resort has 2 outdoor pools along with a full-service spa and 5 restaurants. It's in central Punta Cana and also close to Iberostar Golf Course and White Sands Golf Course.
Dining
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM. There are ample dining options with 5 onsite restaurants, including Mikado, which specializes in Japanese cuisine.
Rooms
The 756 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. LED TVs come with satellite channels, and guests can stay connected with WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, sofa beds, and free bottled water are also standard.
Property features
Guests of Grand Bahia Principe Punta Cana - All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a spa tub.
Guest reviews for Grand Bahia Principe Punta Cana - All Inclusive
large resort consisting of 6 different hotels.
Everyone
Overall I had a Good expierence. I won't be back to Punta Cana. Nice pools, beautiful landscaping. Alcohol and food were lacking in taste. Lots of variety in food, but lacking in quality. Service in restaurants was hit or miss. Room was very nice,it looked like new. I was in villa 36. Mini bar restocked daily, plenty of clean towels, spa bath tub, king bed. The beach was very long, lots of seaweed that was constantly being raked up. Plenty of chairs at beach and pool. I think I was there at a slow time, and it helped make my ecpierence better
i
Everyone
Overall a really enjoyable experience. The front desk staff wasn't very friendly or eager to help. The rest of the staff was excellent! Everyone was really nice, friendly and helpful with any questions. Relaxed and enjoyed the grounds for 5 days. Would love to return next time with our kids!
excellent accommodations
Everyone
Nice resort, fantastic food choices, nice beach, great pools, excellent staff. Trolley for transportation, very handy. We were upgraded on room. Beach towels were not always available, sand flies or some bugs caused nasty bites, not sure where they came from. Fans in common areas would have helped, limit smoking to specific spaces, especially don't allow smoking directly outside the food areas. Casino and entertainment were fun. There were a variety of cute shops with good buys.
not all four stars are equal
Everyone
This is my third time traveling to Punta Cana. I have stayed at different four star resorts, so I think I know a thing or two about quality and customer service. This hotel definitely did not meet my expectations. When I first arrived check in alone took almost an hour. The room were not messy but down right dirty, strands of hair on smelly towels and that was just the beginning. The air conditioning in the room did not work in 95 degree weather. When I complained I was given lame excuses as if I did not know how to use an air conditioner. I was eventually told that air conditioner in Punta Cana do not get as cold as they do in America. Are you kidding me?!!! What kind of excuse is that?? The safe in The room did not work, after calling maintenance multiple times they eventually told me something was wrong with my room key on the third day of my stay. Everything that could have gone wrong in an all inclusive did. I could not reserve a table at any restaurant even though they were empty. I even called Orbitz requesting to switch hotels. The lady I spoke told me she get back to me in 48 hours which is when I would have checked out. So, no help there... Overall my experience was so dissatisfying that i was compelled to write this review. Travelers beware do not stay at Grand Bahia.
staff
Everyone
Personal needs to be trained better if you wouldn't tip them,its like you get them to get you another drink...
great room, close to the beach
Everyone
It was a pleasure stay in this hotel, but the poor internet or wifi services terrible!!!T
very nice vacation spot.
Everyone
We had a wonderful time. Food was very good. Staff were helpful and attentive.
excellent hotel beautiful beach
Everyone
excellent service, beautiful hotels, wonderful amenities, excellent staff
worst hospitality ever!
Everyone
Unfortunately no one is helpful. Many people are trying to seek assistance and no one is able to help. You get sent from one long line to the next and no one can ultimately help you. Forget about trying to resolve anything over the phone. If you are lucky enough to have someone answer the call they quickly transfer you to a line that no one answers. I had to make some rearrangements due to my father's passing away upon my arrival and even the travel agent could not get through to anyone. On a school vacation week especially UNBELIEVABLE!
not a high maintenance person but never go again!
Everyone
Had my kids there and we couldn't get any reservations for dinner to start, and after complaining that we paid for them we got 2 dinners. 1 at 8:30 PM and the other at 9:30 and the kids were sleeping at the table. I commend the staff because they do there best with obvious pour management. Also, cocktail were limited, slow and closed the day bars early. Even closed the pools at 6. My time is limited but I would never go back. and don't recommend anyone else going. I had people tell me the same review personally before I went, and it was consistent. WORST resort we have been to, And we have been to quite a few. Food quality was bad as well.
