Poor service, not good food, bad drinks and not even some music at the pool and your not allowed to use your own speakers, everything it’s too far, waiting for a cart to take you from your room to the pools it’s too long of a wait and if you walk you waste at least 7 mins, if you forgot something in your room you loose at least 20 mins back and forth. restaurant staff too slow and not even bring drinks until you almost done eating, I know they may be short staff but not willing to work the extra mile, look for a better hotel with better service. Look something close to the airport because that’s where the best beaches are. (The Caribbean). Food it’s ok but always the same. Not going back at the same hotel never again.
Spent 4 days at the Bahia Principe Punta Cana. Traveled with my wife and 6 year old boy. The check and check out process was quicker than expected, approximately 5-10 minutes. Most staff members were very nice, others seemed to be disgruntled. The greenery and landscaping at the hotel was beautiful. The food was above average for an all inclusive hotel buffet, rice and beans were great. The pool was nice, but had a lot of broken tiles and two pools were closed. Our hotel room was extremely outdated, didn’t have a blanket, the mini fridge didn’t get cold and TV only had a couple of English channels to view. The worst part of the hotel was by far the beach. The entire beach front was lined with tons of seaweed and staff made no attempt to clean it up. We couldn’t use the beach because of the massive amount of seaweed. One staff member said the seaweed was extreme because of the time of year, but we took excursions to Macao beach and another beach and they were spotless and beautiful. Overall, we still enjoyed our stay. The rooms could use a makeover and the beach needs cleaning. If you can overlook those two aspects the hotel isn’t bad. I guess it’s expected for a 3.5 star hotel.
I won’t come back here service and food are disappointed
The food and services are so bad I don’t recommend it
My opinion on Bahia may be influenced by Covid... but I hate how much has been blamed on Covid changes. I have stayed at other Bahia locations and enjoyed them... but this stay was unacceptable. The beach was great, the workers were mainly awesome, and our room was what we asked for. CONS: - drinks are terrible here. They had no strawberry flavoring (like what?), they didn’t know what ingredients went in drinks, and their alcohol was horrible and from the very very bottom shelf. - food wasn’t what we wanted, because almost all of the restaurants were closed. This led to very packed seating, quickly dispersed buffet, and issues with service. - Friday and Saturday was horrible. I am guessing Bahia is offering an increased number of day passes, due to decreased people in the rooms. By 8am, there were hundreds of people at the only pool that was open for us. Not a single chair, and dozens of people lined up at the only bar by 10am. No chairs were on the beach either, due to the crazy number of people. I have stayed at lots of resorts and even in busy season never dealt with that type of packed setting. - finally, the night life was HORRIBLE. There was no club, as is claimed on the website currently. There weren’t even night time shows (which I have NEVER heard of at a Caribbean resort). This means that after their pools close at the very early hour of 6pm...you eat dinner then either sit out at the one open bar, or go to your room. Most disappointing resort stay ever.
Very good service and attention. Hotel room was a clean and neat.
En su mayoría el servicio es único en atención otras veces solo funciona con la propina principalmente en la playa no me gusto que hagan la habitación hasta las dos tres de la tarde de resto fue espectacular
Lots of yelling late at night. I believe this may have been the shuttle drivers yelling to one another about guests needing rides??? Walkie talkies would be more effective. Food was just 'okay.' No 'snacks' or beverages available in the evenings throughout the properties. You MUST eat at the buffet (very crowded) when NOT utilizing your mandated 3 'reservations' at the other restaurants located throughout. The positive...the beach area is beautiful, pools are beautiful. Too many people though. Drinks are very watered down and limited. I may return to the Dominican in the future but will NOT be returning to these Principe resorts.
Hotel personnel in general seemed like they wanted to be somewhere else and that they wanted guests to be somewhere too. Beautiful beach but crowded. Food, service, room, etc. was serviceable.
I liked the trams / golf carts for on-site travel. The buffet was great, however, it was the same foods over and over.
When we arrived the property was breathtaking, we were offered an upgrade for an additional cost , access to other areas and room service. We declined and when we arrived to our room it smelled and was horrible, I ran back to the desk and purchased the upgrade. I don’t know if this was a set up but the new room was worth it.
We have travelled here many times and always want to return. Recent restaurant additions and new features make Bahia Principe top of the list. Orbitz description does not specify guests are limited to three (3) ala carte restaurants when other providers will include all seven (7) days. This is deceptive. We purchased additional specialty evening dinners outside of this vacation package. Bahia Principe is always a good deal!
The service and cleanlines and good staff in the facility
Arena Gorda Beach is a short stroll from Bahia Principe Grand Punta Cana - All Inclusive, and other popular attractions like Hard Rock Golf Club at Cana Bay are within a few miles (5 km). This 756-room, 3.5-star property has 2 outdoor pools along with a full-service spa and a casino. It's connected to the convention center in central Punta Cana and also close to Iberostar Golf Course and Cortecito Beach.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Relish the Japanese cuisine at Mikado, one of 5 onsite restaurants. Order from room service to satisfy your hunger without leaving your room.
The 756 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. LED TVs come with satellite channels. Bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free bottled water, and ceiling fans are also standard.
Bahia Principe Grand Punta Cana - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.
Poor service, not good food, bad drinks and not even some music at the pool and your not allowed to use your own speakers, everything it’s too far, waiting for a cart to take you from your room to the pools it’s too long of a wait and if you walk you waste at least 7 mins, if you forgot something in your room you loose at least 20 mins back and forth. restaurant staff too slow and not even bring drinks until you almost done eating, I know they may be short staff but not willing to work the extra mile, look for a better hotel with better service. Look something close to the airport because that’s where the best beaches are. (The Caribbean). Food it’s ok but always the same. Not going back at the same hotel never again.
Spent 4 days at the Bahia Principe Punta Cana. Traveled with my wife and 6 year old boy. The check and check out process was quicker than expected, approximately 5-10 minutes. Most staff members were very nice, others seemed to be disgruntled. The greenery and landscaping at the hotel was beautiful. The food was above average for an all inclusive hotel buffet, rice and beans were great. The pool was nice, but had a lot of broken tiles and two pools were closed. Our hotel room was extremely outdated, didn’t have a blanket, the mini fridge didn’t get cold and TV only had a couple of English channels to view. The worst part of the hotel was by far the beach. The entire beach front was lined with tons of seaweed and staff made no attempt to clean it up. We couldn’t use the beach because of the massive amount of seaweed. One staff member said the seaweed was extreme because of the time of year, but we took excursions to Macao beach and another beach and they were spotless and beautiful. Overall, we still enjoyed our stay. The rooms could use a makeover and the beach needs cleaning. If you can overlook those two aspects the hotel isn’t bad. I guess it’s expected for a 3.5 star hotel.
Dear guest, We would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is nice to read that overall you had a wonderful time. We greatly appreciate your feedback as it enables us to continue improving and providing our service for our guests. We hope you will be willing to give us the opportunity to welcome you once again and be able to change any negative perception you may have about us. Best regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
I won’t come back here service and food are disappointed
Dear guest, We would like to extend our most sincere apologies for any inconveniences you may have experienced. Always at your disposal, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
The food and services are so bad I don’t recommend it
Dear guest, We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. Always at your disposal, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
My opinion on Bahia may be influenced by Covid... but I hate how much has been blamed on Covid changes. I have stayed at other Bahia locations and enjoyed them... but this stay was unacceptable. The beach was great, the workers were mainly awesome, and our room was what we asked for. CONS: - drinks are terrible here. They had no strawberry flavoring (like what?), they didn’t know what ingredients went in drinks, and their alcohol was horrible and from the very very bottom shelf. - food wasn’t what we wanted, because almost all of the restaurants were closed. This led to very packed seating, quickly dispersed buffet, and issues with service. - Friday and Saturday was horrible. I am guessing Bahia is offering an increased number of day passes, due to decreased people in the rooms. By 8am, there were hundreds of people at the only pool that was open for us. Not a single chair, and dozens of people lined up at the only bar by 10am. No chairs were on the beach either, due to the crazy number of people. I have stayed at lots of resorts and even in busy season never dealt with that type of packed setting. - finally, the night life was HORRIBLE. There was no club, as is claimed on the website currently. There weren’t even night time shows (which I have NEVER heard of at a Caribbean resort). This means that after their pools close at the very early hour of 6pm...you eat dinner then either sit out at the one open bar, or go to your room. Most disappointing resort stay ever.
Dear guest, We thank you for taking the time of sharing your opinion with us which we will take into the highest consideration. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. Kindest regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
Very good service and attention. Hotel room was a clean and neat.
Dear guest, Please be assured that for our Bahia Principe Luxury Ambar team it is magnificent to read that you were very pleasantly surprised with their service. Thank you for taking the time to post a review of your recent stay at our hotel. Regards from Punta Cana, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
Dear client, Thank you for choosing us as your vacation destination and for sharing with us your score. Looking forward to seeing you soon! Greetings, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
En su mayoría el servicio es único en atención otras veces solo funciona con la propina principalmente en la playa no me gusto que hagan la habitación hasta las dos tres de la tarde de resto fue espectacular
Estimada Sra. Paoloantonio, Apreciamos que nos comparta su experiencia en nuestras instalaciones y que tuvo en general una estancia agradable. En otro orden, hemos tomado encuenta sus observaciones y lo compartiremos al departamento oportuno. Un cordial saludo, Un cordial saludo, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
Dear Guest, Thank you for your scoring, we would have liked to know more about your stay. In the same way, we thank you for choosing us as a vacation option. Kindest regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
Lots of yelling late at night. I believe this may have been the shuttle drivers yelling to one another about guests needing rides??? Walkie talkies would be more effective. Food was just 'okay.' No 'snacks' or beverages available in the evenings throughout the properties. You MUST eat at the buffet (very crowded) when NOT utilizing your mandated 3 'reservations' at the other restaurants located throughout. The positive...the beach area is beautiful, pools are beautiful. Too many people though. Drinks are very watered down and limited. I may return to the Dominican in the future but will NOT be returning to these Principe resorts.
Dear Guest, Our customer´s comments are very important to us. We deeply apologize for not being able to cover your expectations and we regret any inconvenience encountered. We really hope to have the opportunity to welcome you back again in any of our Hotels. Kindest regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
Dear Guest, We regret to learn that we could not reach your expectations during your vacation, and we are deeply sorry for any inconvenience that you may have passed. All the entire team really hopes you consider coming back to this Caribbean paradise in the Dominican Republic and enjoy all facilities and services, and be able to change any negative perception. Regards! Claritza Padua Online Reputation Bahia Principe Punta Cana Resort