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Grand Bahia Principe Punta Cana - All Inclusive
4.0 out of 5.0
Arena Gorda - Macao,
Punta Cana,
La Altagracia
1-844-663-2269
3.7
out of 5
Average Guest Review
See all 385 reviews
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Recent guest reviews
If you are not over setting your expectations, this is will be a great All Inclusive Resort. It’s pretty big, the staff are friendly, the food is OK. WiFi service is spotty, but works once you have established it ($9) for the entire stay. Overall decent value for your money.
Food was bad, the fruit wasn’t ripe. Sometimes the staff seemed like helping us was an annoyance.
I stayed here for 5 days, the hotel is beautiful and all the amenities. Everyone here is very friendly. My kids loved the pool, despite that the phone didn't work and for that reason i missed my already paid shuttle to the airport and other things that i will discuss with the hotel staff in private the stay was wonderful.
Very clean, staff was always cleaning around resort. Buffet was ok. Loved the Mediterranean restaurant but would not recommend the BBQ restaurant/buffet. Staff could be a little more helpful. Had a hard time trying to figure things out the first couple of days. There should be an information book in the rooms listing all the restaurants/snack area with hours of operations.
Immaculate. However, our room AC was poor. The refrigerator did not work. Several bulbs were out, the room key was inoperable on two occasions and lack of towels was irritating.
Breath taking..So beautiful and lots to do.Amazing shows.Beach was so beautiful.
Spacious, friendly staff and cleanliness. We wish there was more food variety in the sea category
The staff and service was horrible. It was nearly impossible to request anything and find someone who speaks English. The wait for guest services took half an hour to request a dinner reservation and then we were told everything was booked all week. The food was barely edible. Our room had a toilet that didn’t flush ( we fixed it ourselves), ants in our room, tv clicker that was broken, outlets and lights that didn’t work, and there is no “free WiFi”. We had to pay for it for each phone. Twice we returned to our room to find the door standing wide open when we knew we had closed it. The pool and beach were so crowded if you didn’t get down there by 7:30 am to hold chairs with towels you couldn’t find one by 9 am. The walk from the beach to the main lobby restaurant and to our room was so long it was a commitment. There is no going to get a coffee or a drink. The lines at every bar were long and slow. Positive: beach and weather were lovely.
Pros: Staff is responsive and in majority of cases is helpful. Cons: Cockroaches, mosquito in the room. Some staff was trying to charge for the towel card that had not being providing. Variety of fruits is limited. No much of a help from personnel during the health or other issues/emergencies. Long distance to the beach. No free lounges/spaces at the beach after 10 AM.
Our stay was average. The beach was too far of a walk (15 solid minutes at least), must take the local shuttle bus that runs through the property, which is by the way is several Bahia’s on one property. The food was simple and selections and variety wasn’t broad. That said, you won’t be hungry, there’s always a pasta station. But compared to our prior stays in similar resorts, bar menu, restaurant and buffet menus were a bit more varied in other places. On one of the days we didn’t get cleaning service, even though we were out of the room most of the time, I saw the cleaning lady, asked her to come clean in an hour to no result, then later in the evening I asked for someone to at least take the trash out (I would do it on my own if I could), call was made requesting services, still didn’t get service. They also try to have you take a tour of the “exclusive” privilege member club areas, which are in the same area. But it feels like all the service and food in regular Bahia is compromised in favor of these privilege member areas. My toddler got high fever on last night of our stay, asked for a doctor, apparently doctor would’ve cost 250$ for services plus tax, refused to lend us a thermometer too. We said no thanks to the services. Wanted to charge $30 for baby Tylenol. (It turned out to be hand foot and mouth disease, baby got the sores throughout her body, my doctor said that my kid got it from someone else at the pool.) Overall, won’t be staying in either of those proper
We went there on the third week of January. The resort is very beautiful and as you get there, you feel blessed by being able to taste that magical place. The hospitality there is 0. Almost all of them. If you need something, get ready to wait 1 hour just to re-program the key for the room (ex). I took my wife there for her birthday and one of the main things do do was having dinner by the beach on that day, so we booked it and requsted table to be on the sand (as presented to us on pics). When we got there, table was on the deck, and there was nobody responsible for it, besides a nice boy as "server", se he started moving table closer to the water. Me and the wife of course helped him. Imagine my wife with a nice expensive dress moving the chair. Terrible. There was no candles either. When the next day we went to the lobby to talk to the GM, they said is to late to complain for that now (not even half day has passed).We asked for at least half of the refund for that dinner (which wasn't cheap at all) but they said NO because is not their fault that the guy who made the reservation messed up. SAD. Also, it's impossible to book ala-carte dinners on the restaurants because they say they are fully booked, and when you walk in they not even half filled. The only good thing there was the beach, and the resort was very beautiful. Other than that, customer service and hospitality could have been waaaaay better. Will never go back there and will tell friends not to do so either.
Nice very clean , not real close to beach. Food was average ran out of several things at breakfast
Very nice hotel close to the beach looking forward to our next trip
Very beautiful hotel, beach beautiful, staff very friendly and helpful.
I was very disappointed with the staff. Only a small percentage of the staff speaks English! It was impossible to ask anyone questions because hardly anyone spoke English. The food was average. Nothing great. I witnessed several arguments over saved lounge chairs because there not enough to go around! I will definitely not return to this resort!
Hotel highlights
- Walking distance to Arena Gorda Beach
- Free buffet breakfast
- Free parking
- Onsite dining
Arena Gorda Beach is within a 5-minute walk of Grand Bahia Principe Punta Cana - All Inclusive while other popular sites like Hard Rock Golf Club at Cana Bay are within a few miles (5 km). This 756-room, 4-star property has 2 outdoor pools along with a full-service spa and 5 restaurants. It's connected to the convention center in central Punta Cana and also close to Iberostar Golf Course and Cortecito Beach.
Dining
Free buffet breakfast is served each morning from 7 AM to 10 AM. There are ample dining options with 5 onsite restaurants, including Mikado, which specializes in Japanese cuisine.
Rooms
An LED TV comes with satellite channels, and guests can stay connected with WiFi. The pillowtop bed provides a full night's sleep, and the bathroom offers a jetted tub, hair dryers, and free toiletries. Other standard amenities include free minibar items, a balcony, and a sofa bed.
Property features
Guests of Grand Bahia Principe Punta Cana - All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.
Guest reviews for Grand Bahia Principe Punta Cana - All Inclusive
Families
Friends
If you are not over setting your expectations, this is will be a great All Inclusive Resort. It’s pretty big, the staff are friendly, the food is OK. WiFi service is spotty, but works once you have established it ($9) for the entire stay. Overall decent value for your money.
Friends
Food was bad, the fruit wasn’t ripe. Sometimes the staff seemed like helping us was an annoyance.
Family with small children
I stayed here for 5 days, the hotel is beautiful and all the amenities. Everyone here is very friendly. My kids loved the pool, despite that the phone didn't work and for that reason i missed my already paid shuttle to the airport and other things that i will discuss with the hotel staff in private the stay was wonderful.
Review comment
Customer Service responded on Apr 17, 2019
Dear Guest, Thank you for your comments, our goal is to make your stay become an unforgettable experience. It is wonderful to know that despite the inconveniences you enjoyed a wonderful stay. Please do not hesitate to visit our website where you can find all information and update of our Hotels. Always at your disposal, Valentina Checo Bahia Principe Bavaro Resort
Everyone
Very clean, staff was always cleaning around resort. Buffet was ok. Loved the Mediterranean restaurant but would not recommend the BBQ restaurant/buffet. Staff could be a little more helpful. Had a hard time trying to figure things out the first couple of days. There should be an information book in the rooms listing all the restaurants/snack area with hours of operations.
Review comment
customer service responded on Apr 15, 2019
Dear Guest, Thank you for taking the time to let us know about your experience at our Hotel. We regret not having been able to achieve our main objective with you, which is our guest´s entire satisfaction. Please be assured that your observations have been taken in the highest consideration. Always at your disposal, Enmanuel Martinez Bahia Principe Bavaro Resort
Everyone
Review comment
Customer service responded on Apr 11, 2019
Dear Guest Thank you for your rating, we would have liked to know more about your stay, but in the same way, we thank you for choosing us as an option for your vacations. Enmanuel Martinez Bahia Principe Bavaro Resorts,
Families
Immaculate. However, our room AC was poor. The refrigerator did not work. Several bulbs were out, the room key was inoperable on two occasions and lack of towels was irritating.
Review comment
Customer Service. responded on Mar 30, 2019
Dear Guest, We appreciate for taking the time to let us know about your experience at our Hotel. We would like to extend our most sincere apologies for any inconveniences you may have experienced in the room. Best regards, Marleny Paulino Bahia Principe Bavaro Resort
Partner
Couples
Breath taking..So beautiful and lots to do.Amazing shows.Beach was so beautiful.
Review comment
customer service responded on Mar 25, 2019
Dear Guest, It is a pleasure to know you enjoyed your stay with us thanks to our beautiful beach and entertainment. Hope to see you again! Kind regards, Enmanuel Martinez Bahia Principe Bavaro Resort
Partner
Couples
Spacious, friendly staff and cleanliness. We wish there was more food variety in the sea category
Review comment
customer service responded on Mar 18, 2019
Dear Guest, It is a pleasure and a great compliment to know that you felt satisfied during your stay with us! Thank you for mentioning our clean installations and good food. Kind regards, Enmanuel Martinez Bahia Principe Bavaro Resort
Families
The staff and service was horrible. It was nearly impossible to request anything and find someone who speaks English. The wait for guest services took half an hour to request a dinner reservation and then we were told everything was booked all week. The food was barely edible. Our room had a toilet that didn’t flush ( we fixed it ourselves), ants in our room, tv clicker that was broken, outlets and lights that didn’t work, and there is no “free WiFi”. We had to pay for it for each phone. Twice we returned to our room to find the door standing wide open when we knew we had closed it. The pool and beach were so crowded if you didn’t get down there by 7:30 am to hold chairs with towels you couldn’t find one by 9 am. The walk from the beach to the main lobby restaurant and to our room was so long it was a commitment. There is no going to get a coffee or a drink. The lines at every bar were long and slow. Positive: beach and weather were lovely.
Review comment
customer service responded on Mar 9, 2019
Dear Guest, All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We would like to extend our most sincere apologies for any inconveniences you may have experienced. Always at your disposal, Enmanuel Martinez Bahia Principe Bavaro Resort
Everyone
Review comment
Customer service responded on Apr 3, 2019
Dear Guest Thank you for your rating, we would have liked to know more about your stay, but in the same way, we thank you for choosing us as an option for your vacations. Enmanuel Martinez Bahia Principe Bavaro Resorts,
Dear Guest, Thank you for taking the time to let us know about your experience at our Hotel. We regret not having been able to achieve our main objective with you, which is our guest´s entire satisfaction. Please be assured that your observations have been taken in the highest consideration. Always at your disposal, Enmanuel Martinez Bahia Principe Bavaro Resort