Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property
Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club

Choose dates to view prices

Photo gallery for Bahia Principe Grand Punta Cana - All Inclusive

Aerial view
5 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Terrace/patio
Meeting facility
7 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Gym
  • Spa

Explore the area

View in a map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪12 min walk‬
  • Place, Iberostar Golf Course
    ‪6 min drive‬
  • Place, Cana Bay Golf Club
    ‪7 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

Suite Junior

  • 462 sq ft
  • Sleeps 2

Suite Junior

  • 462 sq ft
  • Sleeps 3

Suite Junior

  • 462 sq ft
  • Sleeps 4

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 462 sq ft
  • Sleeps 3

Suite Junior

  • 462 sq ft
  • Sleeps 4

Suite Junior

  • 462 sq ft
  • Sleeps 4

Junior Suite Superior

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Junior

  • 462 sq ft
  • Sleeps 1

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Junior

  • 462 sq ft
  • Sleeps 2

Suite Junior

  • 462 sq ft
  • Sleeps 3

Suite, 2 Bedrooms

  • 463 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(7 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

8.0 out of 10
Very good
(2 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

7.6 out of 10
Good
(15 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

9.4 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • 462 sq ft
  • Sleeps 1

Suite Premium

  • 462 sq ft
  • Sleeps 2

Suite Premium

  • 462 sq ft
  • Sleeps 3

Suite Premium

  • 462 sq ft
  • Sleeps 4

Suite Premium

  • 462 sq ft
  • Sleeps 2

Suite Premium

  • 462 sq ft
  • Sleeps 3

Suite Premium

  • 462 sq ft
  • Sleeps 4

Suite Premium

  • 462 sq ft
  • Sleeps 3

Suite Premium

  • 462 sq ft
  • Sleeps 4

Family Suite -5 guests- with Garden View

  • 925 sq ft
  • Sleeps 3

Family Suite -5 guests- with Garden View

  • 925 sq ft
  • Sleeps 4

Family Suite -5 guests- with Garden View

  • 925 sq ft
  • Sleeps 4

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 3

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 4

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 5

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 6

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 4

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 5

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 6

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 5

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 6

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 6

Family Suite -5 guests- with Garden View

  • 925 sq ft
  • Sleeps 3

Family Suite -5 guests- with Garden View

  • 925 sq ft
  • Sleeps 4

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 3

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 4

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 5

Family Suite -7 guests- with Garden View

  • 925 sq ft
  • Sleeps 6

Junior Suite Superior

8.0 out of 10
Very good
(4 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Punta Cana

Located in Bávaro within a short walk of Punta Blanca Golf Course, Bahia Principe Grand Punta Cana - All Inclusive is within a mile (2 km) of Arena Gorda Beach. This 1428-room, 4-star property has 5 outdoor pools along with a full-service spa and a casino. It's connected to the convention center in central Punta Cana and also close to Cana Bay Golf Club and Iberostar Golf Course.

What's nearby

  • Punta Blanca Golf Course - 12 min walk - 0.7 miles
  • Arena Gorda Beach - 12 min walk - 0.7 miles
  • Iberostar Golf Course - 6 min drive - 1.9 miles
  • Cana Bay Golf Club - 7 min drive - 1.5 miles
  • Cortecito Beach - 11 min drive - 3.4 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 61 min drive

Restaurants

  • ‪Trattoria Grazie - ‬10 min drive
  • ‪Bahia Principe Lobby Bar - ‬5 min walk
  • ‪Scoops - ‬10 min drive
  • ‪Maiko - ‬5 min walk
  • ‪Acuario Restaurant Buffet - ‬3 min walk

About this property

Bahia Principe Grand Punta Cana - All Inclusive

Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club
Bahia Principe Grand Punta Cana - All Inclusive features a full-service spa, 5 outdoor pools, and a casino. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
LED TVs come with satellite channels, and free WiFi keeps guests connected. Pillowtop beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, sitting areas, and coffee makers.
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 3 beach bars
  • 7 restaurants
  • 8 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bouganville
  • Garden Grill
  • Il Capriccio
  • Mikado
  • Orquidea

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycles
  • Bodyboard
  • Casino (5,931 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 2004
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Bar/lounge
  • Lobby
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Free WiFi in public areas has a 3-device limit.

Property is also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive options at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals. Activities include snorkeling, windsurfing, and kayaking.

Are free cancellation options available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see near Bahia Principe Grand Punta Cana - All Inclusive?

This property is situated in Bávaro within a short 15-minute walk of Arena Gorda Beach and also 11 minutes on foot from Punta Blanca Golf Course. You'll also find Cana Bay Golf Club and Iberostar Golf Course within a short drive.

Is there parking available at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Spa is the property's spa and services include sports massages, deep-tissue massages, reflexology, and hydrotherapy.

Does Bahia Principe Grand Punta Cana - All Inclusive feature a casino at the property?

Yes, Bahia Principe Grand Punta Cana - All Inclusive has a casino that's 5931 square feet and includes 15 slot machines and a gaming table.

Is there an indoor pool at Bahia Principe Grand Punta Cana - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 9:00 AM and 6:00 PM.

What do couples enjoy most about Bahia Principe Grand Punta Cana - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 beach bars, 5 outdoor pools, and 7 restaurants.

Does Bahia Principe Grand Punta Cana - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Bahia Principe Grand Punta Cana - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Grand Punta Cana - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Bahia Principe Grand Punta Cana - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Grand Punta Cana - All Inclusive.

Does Bahia Principe Grand Punta Cana - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Bahia Principe Grand Punta Cana - All Inclusive?

The closest major airport to Bahia Principe Grand Punta Cana - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 17.4 mi away (61 minutes by car).

Are there rooms with balconies that I can book at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, every guestroom at Bahia Principe Grand Punta Cana - All Inclusive comes with a balcony with some featuring garden views.

Does Bahia Principe Grand Punta Cana - All Inclusive have a wedding venue?

There are wedding services available at Bahia Principe Grand Punta Cana - All Inclusive if that's in your vacation plans.

Bahia Principe Grand Punta Cana - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 589 out of 1610 reviews
Rating 8 - Good. 359 out of 1610 reviews
Rating 6 - Okay. 263 out of 1610 reviews
Rating 4 - Poor. 177 out of 1610 reviews
Rating 2 - Terrible. 222 out of 1610 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

jeyson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some staff need to get their people skills better
Stayed 5 nights in Oct 2025

6/10 Okay

Juan

Traveled with family
Disliked: Staff & service
The dining room has no air conditioner therefore is very uncomfortable to eat there
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good resort all staff are amazing
Stayed 7 nights in Aug 2025

8/10 Good

Ridvan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

6/10 Okay

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed to find that I had to pay extra for a dinner and evening entertainment at an all-inclusive resort. The whole point of choosing an all-inclusive package is to have everything — meals, drinks, and entertainment — included in the price. Having to pay out of pocket for a fairly cheap dinner and basic evening show completely defeats the purpose and feels misleading.
Stayed 7 nights in Jul 2025

2/10 Terrible

Jose Rafael Nunez

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff. Dinning options are not very many. Rooms were dirty when we arrived. Did I mention that the staff is extremely rude? Ordered pick up for laundry and never happened. I felt all the time that I was an inconvenience for the staff. Food undercooked, specialy burgers. Overcrowded, there is no space to really decompress and relax. The best part of the trip, was leaving that place.
Stayed 5 nights in Jul 2025

6/10 Okay

Yazmin e

Disliked: Cleanliness
Stayed 6 nights in Jul 2025

6/10 Okay

Sheila

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is fantastic. The resort was great. Would have apprecited if it were explained that some of the water parks were only available if we had upgraded. We would have upgraded had we known. We did not know before we went that there was a huge algie bloom in the ocean that causes the air to smell like rotten eggs. The beaches were not cleaned like some of the other resorts do. The beach was completly unusable and the pool near the ocean smelled horrible as a result.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jenny

Beach was gross water stunk and was gross.. could not get in for dinner reservations. We will not be back again
Stayed 3 nights in Jul 2025

4/10 Poor

Pedro

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I don’t liked service at the buffet
Stayed 3 nights in Jul 2025

6/10 Okay

Antonette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our first night experience was
Stayed 3 nights in Jul 2025

8/10 Good

Jessica Fabiola

Traveled with family
Liked: Amenities, property conditions & facilities
Staff should be nicer
Stayed 4 nights in Jul 2025

6/10 Okay

Wiladalys

Stayed 4 nights in Jul 2025

2/10 Terrible

Suean

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were not clean, mold was in the bathrooms. The AC was not working. There were a lot of flies and mosquitoes in the dining room. Saw a cockroach in the dining room. Some of the staff were rude. The buildings need to be power washed and painted. The staff needs to be trained on customer service. No vendors should be on the beach trying to make a sale.
Stayed 7 nights in Jul 2025

8/10 Good

Alejandro Mendoza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Need more clarity on maps,restaurantlocation, transportation(shuttles)
Stayed 5 nights in Jul 2025

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

4/10 Poor

Jamilyah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is not friendly and do like to help Never smile
Stayed 4 nights in Jul 2025

10/10 Excellent

Ernesto Ramses Corrales

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel , staff and restaurants , a lot of options of food , housekeeping change out sheets/towels daily ( of course we tip for their hard work ) Johnpi the guys who helped us check-in was very kind and sweet . Overall experience was fantastic 😍, we will return for sure
Our view from villa 25 family suite
Stayed 5 nights in Jul 2025

8/10 Good

Jodie Watts

Liked: Cleanliness
Stayed 7 nights in Jul 2025

6/10 Okay

Julio Salvador

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Yaneris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

2/10 Terrible

Marisel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, this vacation did not live up to expectations. Check-in was completely disorganized It took nearly an hour just to get wristbands and room numbers, all while standing in a hot lobby with no fans or proper ventilation. While the rooms themselves were comfortable, housekeeping was inconsistent at best. Over our 7-day stay, our room was only cleaned 2-3 times. Towels were another issue, what we received were small floor towels, not standard bath towels. It took multiple calls (sometimes 3 or more) just to get proper towels or an extra blanket. Unfortunately, poolside bar service was inconsistent. At the central pool, the bartenders looked disengaged and unapproachable, making it uncomfortable to ask for service. Dinner reservations were limited to just 3 for our 7-night stay, which was very disappointing. The buffet itself had good food and hardworking chefs at the stations, but the table service was poor. Getting water was a chore we had to ask multiple servers several times before getting any. The Italian restaurant was the worst dining experience by far. We arrived at 7:53 PM for an 8 PM reservation and were told to wait the full 7 minutes, despite several empty tables. The evening entertainment in the lobby was consistently fun and engaging. The entertainment team truly worked hard and made our nights enjoyable with music, dancing, and positive energy. Between the poor service, long wait times, and uncomfortable dining experience, we will not be returning
Stayed 7 nights in Jul 2025

10/10 Excellent

Norman Andres Ruiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Facilities are Wonderful and excellent Service around very professional ..!! i enjoyed every day i stay here
Stayed 4 nights in Jul 2025

2/10 Terrible

SILDA

Stayed 6 nights in Jul 2025