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Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property
Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club

Choose dates to view prices

Photo gallery for Bahia Principe Grand Punta Cana - All Inclusive

Aerial view
Property video
Beach bar
7 restaurants, breakfast, lunch, dinner served; Mongolian cuisine
Reception hall

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000
  • Place, Punta Blanca Golf Course
    ‪12 min walk‬
  • Place, Arena Gorda Beach
    ‪12 min walk‬
  • Place, Splash Water Park
    ‪14 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

7.0 out of 10
Good
(24 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms

  • 463 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms

  • 463 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms

  • 463 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(7 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Premium)

8.0 out of 10
Very good
(2 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Combined shower/tub, jetted tub, rainfall showerhead, free toiletries

Junior Suite (Premium)

  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Premium)

7.6 out of 10
Good
(15 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

9.4 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

8.0 out of 10
Very good
(4 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Punta Cana

Located in Bávaro within a short walk of Punta Blanca Golf Course, Bahia Principe Grand Punta Cana - All Inclusive is within a mile (2 km) of Arena Gorda Beach. This 1428-room, 4-star property has 5 outdoor pools along with a full-service spa and a casino. It's connected to the convention center in central Punta Cana and also close to Cana Bay Golf Club and Iberostar Golf Course.

What's nearby

  • Punta Blanca Golf Course - 12 min walk - 0.7 miles
  • Arena Gorda Beach - 12 min walk - 0.7 miles
  • Splash Water Park - 14 min walk - 0.8 miles
  • Cana Bay Golf Club - 7 min drive - 1.5 miles
  • Bavaro Beach - 20 min drive - 9.1 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 61 min drive

Restaurants

  • ‪Scoops - ‬10 min drive
  • ‪Trattoria Grazie - ‬10 min drive
  • ‪Bahia Principe Lobby Bar - ‬5 min walk
  • ‪Caney Buffet - ‬7 min walk
  • ‪Bar Ambar Hotel Lobby - ‬4 min walk

About this property

Bahia Principe Grand Punta Cana - All Inclusive

Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club
Bahia Principe Grand Punta Cana - All Inclusive features a full-service spa, 5 outdoor pools, and a casino. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
LED TVs come with satellite channels, and free WiFi keeps guests connected. Pillowtop beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, sitting areas, and coffee makers.
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 3 beach bars
  • 7 restaurants
  • 8 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bouganville
  • Flame
  • Il Capriccio
  • Nacar
  • Nomad

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycles
  • Bodyboard
  • Casino (5,931 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 2004
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • Free WiFi in public areas has a 3-device limit.

Property is also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive options at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals. Activities include snorkeling, windsurfing, and kayaking.

Are free cancellation options available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see near Bahia Principe Grand Punta Cana - All Inclusive?

This property is situated in Bávaro within a short 15-minute walk of Arena Gorda Beach and also 11 minutes on foot from Punta Blanca Golf Course. You'll also find Cana Bay Golf Club and Iberostar Golf Course within a short drive.

Will I be able to park at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Spa is the property's spa and services include beach massages, hot stone massages, hydrotherapy, and reflexology.

Does Bahia Principe Grand Punta Cana - All Inclusive feature a casino at the property?

Yes, Bahia Principe Grand Punta Cana - All Inclusive has a casino that's 5931 square feet and includes 15 slot machines and a gaming table.

Is there an indoor pool at Bahia Principe Grand Punta Cana - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 9:00 AM and 6:00 PM.

What do couples enjoy most about Bahia Principe Grand Punta Cana - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 beach bars, 5 outdoor pools, and 7 restaurants.

Are there hot tubs at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Bahia Principe Grand Punta Cana - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Grand Punta Cana - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Bahia Principe Grand Punta Cana - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Grand Punta Cana - All Inclusive.

Does Bahia Principe Grand Punta Cana - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Bahia Principe Grand Punta Cana - All Inclusive?

The closest major airport to Bahia Principe Grand Punta Cana - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 17.4 mi away (61 minutes by car).

Are there rooms with balconies that I can book at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, every guestroom at Bahia Principe Grand Punta Cana - All Inclusive comes with a balcony with some featuring garden views.

Does Bahia Principe Grand Punta Cana - All Inclusive have a wedding venue?

There are wedding services available at Bahia Principe Grand Punta Cana - All Inclusive if that's in your vacation plans.

Bahia Principe Grand Punta Cana - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 593 out of 1587 reviews
Rating 8 - Good. 355 out of 1587 reviews
Rating 6 - Okay. 262 out of 1587 reviews
Rating 4 - Poor. 170 out of 1587 reviews
Rating 2 - Terrible. 207 out of 1587 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Marco, Katy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at the resort was overall good, the part in which the Resort needs improvement is the food. The food options and flavor are not up to par with the facility. Food bland, and did not impress. The Reservation Restaurants did not impress either.
Stayed 5 nights in Nov 2025

6/10 Okay

Jaime

Traveled with partner
Liked: Cleanliness
La experiencia fue un poco incómoda. Los Bartenders del lobby les falta un poco más de carisma para atender a la gente. Las señoras de los restaurantes son demasiado amables. El bartender de la isla muy alegre. Los que hacen el check in debe de mantener más el orden de los customers. Hacer respetar las reglas
Stayed 7 nights in Oct 2025

10/10 Excellent

Vinton

Liked: Cleanliness, staff & service, property conditions & facilities
Yea
Stayed 4 nights in Oct 2025

8/10 Good

Lucy

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean , front desk workers very helpful
Stayed 5 nights in Oct 2025

8/10 Good

jeyson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some staff need to get their people skills better
Stayed 5 nights in Oct 2025

6/10 Okay

Yuneisy

Liked: Cleanliness, staff & service
Bastante bien
Stayed 7 nights in Oct 2025

4/10 Poor

Candiece

Traveled with group
The room was clean the staff was okay the pools were clean. I just don’t like the room I was in, the light kept going on and off and the WiFi was out in my room for about a day.
Stayed 4 nights in Oct 2025

2/10 Terrible

victoria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm writing to express my disappointment with a recent trip to the Dominican Republic, booked through your platform. We stayed at Bahia Principe for a wedding, and the experience was well below expectations — not worth the $1,500 spent for two people. Key issues included: * Poor accommodations: The resort was too spread out with no easy transportation. * Disorganized wedding support: The lack of coordination was upsetting for the bride and guests. * Low food quality and hygiene: Limited variety, presence of bugs near the buffet, and questionable cleanliness. * Cheap drinks: Only low-quality liquor served in tiny cups — not reflective of a premium resort. * Construction disruptions: Ongoing renovations caused noise and discomfort with no prior warning. * Transportation issues: The resort limited access to outside taxis, making travel stressful. * Poor value: The overall experience did not match the cost or the resort's advertised quality. I’ve trusted Expedia for many trips, but this fell short. I ask that you review this property and consider offering partial compensation or a travel credit. I can provide further details or photos if needed. Thank you for your attention. I look forward to your response. Sincerely Victoria Sturman Vicsturman@gmail.com 917570-3124
Stayed 4 nights in Oct 2025

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Todo bien a excepción de la habitación que estaba un poquito deteriorada como por ejemplo la puerta tenía 2 grietas que de noche se podía ver hacia el interior de la habitación, me dijeron que me cambiarían de habitación desde el primer día que llegué, y me quedé esperando, nunca me cambiaron, aparte de eso todo excelente. VUELVO PARA AÑO NUEVO.☺️
Stayed 3 nights in Oct 2025

6/10 Okay

Matthew

Traveled with group
Liked: Staff & service, property conditions & facilities
Overall the property is huge with 3 other resorts, we stayed in the Grand. The room was nice and clean but the ac didn't work, had to call maintenance to fix the ac. The room was spacious, but had an odor of sewage. The pools are nice with a few swim up bars, but the pools close at 6:30pm and thats a big issue considering they are an all inclusive resort.i dont think ill be staying at this resort again in the near future. When checking in, they try to gey you to pay for an upgrade, don't fall for it, all the rooms are thesame within the 4 resorts.
Stayed 6 nights in Oct 2025

10/10 Excellent

Roland Swain, Strawberry point

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Great staff. Beautiful beach. Highly recommend
Stayed 6 nights in Oct 2025

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet nice I like it
Stayed 3 nights in Aug 2025

10/10 Excellent

Odalys

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place i haved a good time
Stayed 7 nights in Sep 2025

10/10 Excellent

YOEL

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo genial.
Stayed 4 nights in Sep 2025

8/10 Good

Beata

Stayed 4 nights in Sep 2025

10/10 Excellent

Yazmin, Prince Albert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place!!! Kind friendly people working there.
Stayed 4 nights in Sep 2025

8/10 Good

MANUEL ALVAREZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 4 nights in Sep 2025

10/10 Excellent

johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place 👌

I had an amazing stay at Bahia Principe Grand Punta Cana All Inclusive! From the moment I arrived, the staff was welcoming, friendly, and always ready to help with a smile. The resort itself is beautiful—well maintained, with lush gardens, spacious pools, and direct access to a stunning beach. The rooms were clean, comfortable, and well-stocked, making it easy to relax and enjoy the vacation. The food and drinks were excellent, with a wide variety of options at the buffets and restaurants, and everything was fresh and tasty.
Stayed 2 nights in Sep 2025

4/10 Poor

Thais

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Carlos

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was clean facilities were crowded buffet area was absolutely horrible service and food was a nightmare on my reservation didn’t specify that I had only access to certain restaurants only so at the to E of check in is when they tell you you have to eat breakfast every single day at buffer and only depending on days u stay that’s what gives you restaurant access hibachi restaurant no air a conditioner and found a cockarach in the floor if u were to have allergies they dont ask what you want they just put all the food in your plate awful only one drink server looks at you like don’t you be asking for more End up going to the buffer by the beach area service was way way better there more organized and let’s not forget the burger place by the pool wow food was not even edible and the lady that gives the orders super rude Had a good time with the entertainment team at least overall i will not go back
Sheets were not changed had a bad smell
Stayed 5 nights in Sep 2025

10/10 Excellent

Yoelys

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to expend your summer vacation
Stayed 7 nights in Sep 2025

2/10 Terrible

Anthony

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Lets begin with the horrible smell of sewer as soon as you walk into the room. 24hrs later the entire ceiling in the bathroom collapsed, I waited almost 3 hours for someone to finally do something. Getting a ahold of the front desk is a mission in its self. The people are nice but everything is very disorganized.
Stayed 3 nights in Sep 2025

8/10 Good

Naycha Melendez

Liked: Staff & service, property conditions & facilities
Todo super exepto el olor en algunas areas
Stayed 4 nights in Sep 2025

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