Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property
Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club

Choose dates to view prices

Photo gallery for Bahia Principe Grand Punta Cana - All Inclusive

Relax by the central pool surrounded by palm trees and enjoy scenic views of the ocean.
Enjoy meals in a stylish dining area with high ceilings, wicker lighting, and scenic views.
Relax by the resort's inviting pool surrounded by lush greenery and palm trees.
Experience the grandeur of our lobby, featuring a high ceiling, geometric patterned floor, and a spacious seating area with wicker furniture.
Relax in a tranquil outdoor space surrounded by a serene water feature and lush palm trees.

Reviews

7.2 out of 10
Good

Popular amenities

  • All inclusive
  • Breakfast included
  • Bar
  • Gym
  • Spa

Explore the area

Map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪12 min walk‬
  • Iberostar Golf Course
    ‪6 min drive‬
  • Cana Bay Golf Club
    ‪7 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

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Room options

Junior Suite (Premium)

7.6 out of 10
Good
(9 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

8.0 out of 10
Very good
(2 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

9.4 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

8.8 out of 10
Excellent
(5 reviews)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

8.0 out of 10
Very good
(4 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Premium

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 1
  • 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 1
  • 1 King Bed

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 2
  • 1 King Bed

Suite Premium

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 2
  • 1 King Bed

Suite Junior

  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 5

Family Suite -7 Guests- With Garden View

  • Sleeps 7

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 6

Family Suite -7 Guests- With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 3
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -5 Guests- With Garden View

  • Sleeps 5

Family Suite -7 Guests- With Garden View

  • Sleeps 7

Family Suite -7 Guests- With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -5 Guests- With Garden View

  • Sleeps 5

Family Suite -5 Guests- With Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 7

Family Suite -7 Guests- With Garden View

  • Sleeps 7

Family Suite -7 Guests- With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 3
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

About the neighborhood

Punta Cana

Located in Bávaro within a short walk of Punta Blanca Golf Course, Bahia Principe Grand Punta Cana - All Inclusive is within a mile (2 km) of Arena Gorda Beach. This 1428-room, 4-star property has 5 outdoor pools along with a full-service spa and a casino. It's connected to the convention center in central Punta Cana and also close to Cana Bay Golf Club and Iberostar Golf Course.

What's nearby

  • Punta Blanca Golf Course - 12 min walk - 0.7 miles
  • Arena Gorda Beach - 12 min walk - 0.7 miles
  • Iberostar Golf Course - 6 min drive - 1.9 miles
  • Cana Bay Golf Club - 7 min drive - 1.5 miles
  • Cortecito Beach - 11 min drive - 3.4 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 61 min drive

Restaurants

  • ‪Lobby Bar Fantasia - ‬5 min walk
  • ‪restaurante la isabela - ‬13 min walk
  • ‪Chill Bar - ‬11 min drive
  • ‪Trattoria Grazie - ‬10 min drive
  • ‪Lobby Bar - ‬10 min drive

About this property

Bahia Principe Grand Punta Cana - All Inclusive

Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club
Bahia Principe Grand Punta Cana - All Inclusive features a full-service spa, 5 outdoor pools, and a casino. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
LED TVs come with satellite channels, and free WiFi keeps guests connected. Pillowtop beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, sitting areas, and coffee makers.
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 3 beach bars
  • 7 restaurants
  • 8 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bouganville
  • Garden Grill
  • Il Capriccio
  • Mikado
  • Orquidea

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycles
  • Casino (5,931 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 2004
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Bar/lounge
  • Lobby
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Free WiFi in public areas has a 3-device limit.

Property is also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive options at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals. Activities include snorkeling, windsurfing, and kayaking.

Are free cancellation options available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see near Bahia Principe Grand Punta Cana - All Inclusive?

This property is situated in Bávaro within a short 15-minute walk of Arena Gorda Beach and also 11 minutes on foot from Punta Blanca Golf Course. You'll also find Cana Bay Golf Club and Iberostar Golf Course within a short drive.

Is parking available on site at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Spa is the property's spa and services include deep-tissue massages, beach massages, reflexology, and hydrotherapy.

Does Bahia Principe Grand Punta Cana - All Inclusive feature a casino at the property?

Yes, Bahia Principe Grand Punta Cana - All Inclusive has a casino that's 5931 square feet and includes 15 slot machines and a gaming table.

Is there an indoor pool at Bahia Principe Grand Punta Cana - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 9:00 AM and 6:00 PM.

Is Bahia Principe Grand Punta Cana - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 beach bars, 5 outdoor pools, and 7 restaurants.

Does Bahia Principe Grand Punta Cana - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Bahia Principe Grand Punta Cana - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Grand Punta Cana - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Bahia Principe Grand Punta Cana - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Grand Punta Cana - All Inclusive.

Does Bahia Principe Grand Punta Cana - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Bahia Principe Grand Punta Cana - All Inclusive?

The closest major airport to Bahia Principe Grand Punta Cana - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 17.4 mi away (61 minutes by car).

Can I book a room with a balcony at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, every guestroom at Bahia Principe Grand Punta Cana - All Inclusive comes with a balcony with some featuring garden views.

Does Bahia Principe Grand Punta Cana - All Inclusive have a wedding venue?

There are wedding services available at Bahia Principe Grand Punta Cana - All Inclusive if that's in your vacation plans.

Bahia Principe Grand Punta Cana - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 517 out of 1464 reviews
Rating 8 - Good. 325 out of 1464 reviews
Rating 6 - Okay. 231 out of 1464 reviews
Rating 4 - Poor. 180 out of 1464 reviews
Rating 2 - Terrible. 211 out of 1464 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Milagros

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Florjan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 4 nights in May 2025

8/10 Good

eugenia

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Gamaliel

Liked: Cleanliness, property conditions & facilities
Need more informations from the staff make u walk a lot and don't giving enough information about yours needs in the resort
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, lovely, great staff friendly staff great food!
Stayed 4 nights in Apr 2025

10/10 Excellent

Zulmairim

Stayed 3 nights in Apr 2025

6/10 Okay

Kirk

Stayed 4 nights in Apr 2025

8/10 Good

Sasa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for vacation, only receptionist not good, asking for money to give you room what you book, (like that room not available but if you pay couple hundred hi can give you better room and smoking room not available if you not paying extra).
Stayed 8 nights in Apr 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Bahia Principe Grand Punta Cana was great.
Stayed 4 nights in Apr 2025

10/10 Excellent

Adrienne, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Temi

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re not accommodating and everything is just not great tbh Definitely not going back
Stayed 3 nights in Apr 2025

2/10 Terrible

Belinda

Disliked: Staff & service, property conditions & facilities
This vacation was a disappointment. The staff at the resort ALL were perceived to hate their job, rude unpleasant. None of them smiled or had etiquette. Never a thank you, your welcome , how can I help you… At the buffet you could finish your food before they brought out your drinks. If you asked you got rolling their like such a bother to serve you. But yet all in a group talking. At checkout the bell guy saw us sitting there and once they transportation person came with bags halfway to the car did they get up and ask for the checkout ticket and when I was zipping up my bag he snatched it out of my had to put in the car. The room you could tell needed to be swept as it still had sand so it wasn’t cleaned that well. Worst staff ever encountered .
Stayed 3 nights in Apr 2025

10/10 Excellent

Joamir Prado

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 4 nights in Apr 2025

2/10 Terrible

Zbigniew

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what shown on pictures. We had to upgrade to better hotel just to stay in something clean that did not smell of mold. After the paying extra to upgrade to better hotel that belongs to Bahia it was just ok. out of 18 adults and kids half got sick from food during the stay. two teens got really bad food poisning. Overall I would never go back to not only that hotel but whole chain that is there.

2/10 Terrible

Dana

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
This is an overpriced 2 star hotel at best! It’s a relatively modern hotel, with spacious rooms, good beach. The staff is very rude. They have a terrible attitude, and want you to speak Spanish to them, which is strange, considering that this is an international resort. Forget about hospitality or customer service - haha. Overcrowded, the hotel can’t properly manage the flow. Feels like a conveyer. Too many people everywhere, as a result, no free sunbeds by the beach or pool, long lines to buffets, cafes, bars. The front desk is forcing guests to pay extra, citing hotel policies, for example: 1. the ala cart restaurants dining is free only for 2 nights, then it’s paid. 2. If you need a late check-out, you need to walk to the front desk to make arrangements, it can’t be done over the phone. Consider the distance and what an inconvenience to guests! 3. We booked a family suit for 4 adults, but somehow the reservation missed my 3 year old child, it was only for 2 adults. They forced us to pay extra for a child to stay in the family suit. My daughter got food poisoning from the main Orchidia buffet - hygiene in this buffet is low, smells, dirty tables. Again, this is the mill/ conveyer - no one cares about hygiene. No food inspection, I am sure. Be very careful when bringing young kids. Overall, this hotel sucks. Staff is hostile and unhelpful, out for themselves to make an extra cash out of any tourists who happen to come to this place. Never coming to this hotel!
Stayed 4 nights in Apr 2025

2/10 Terrible

Brian C

Disliked: Cleanliness, property conditions & facilities
Property is in need of a major renovation. I believe they are doing a bait and switch in there advertising on Expedia waiting to upgrade you when you arrive. We were very satisfied with a neighboring property, Emerald after we spent 1,000 more to upgrade. We have been to the island a couple of dozen times and this hotel is by far the worst expierence.
Stayed 8 nights in Apr 2025

4/10 Poor

Rose

Traveled with group
Liked: Cleanliness, staff & service, amenities
Didnt like the check in it took 2.30 hours
Stayed 7 nights in Apr 2025

2/10 Terrible

Danuta

Disliked: Staff & service, property conditions & facilities
Terrible experience.
Stayed 7 nights in Apr 2025

6/10 Okay

Snehkumar

Traveled with family
You can’t have food there except buffet there are many restriction even though you book all inclusive like you can book fine dine restaurants for 2 days only and you even can’t book at your stay because it was already booked by other visitors, rooms are not show as an image, we are three family booked in same booking all rooms are separated
Stayed 5 nights in Mar 2025

2/10 Terrible

Anjelita Garcia, Canton

Stayed 4 nights in Mar 2025

10/10 Excellent

Hilda Cortes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its peacefull
Stayed 3 nights in Apr 2025

8/10 Good

karlyG

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Shamberly

Traveled with family
Liked: Amenities
This hotel is very large. You have to wait for trollies to get anywhere or walk very long distances. The food was probably the worst I have yet to experience for an all inclusive. There are many options but nothing is worthy for satisfaction. The place has so many guest that it’s hard to get actual help without a wait.
Stayed 4 nights in Apr 2025

8/10 Good

JORGE

Liked: Staff & service
Stayed 6 nights in Mar 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025