Amazing welcome at the front desk. Omelette was so so so good. Woman at omelette station was so friendly to everyone. I didn’t catch her name but she had reddish hair and glasses.
very convenient and totally satisfied.
The staff was very help and met my expectations. We needed a pet free room and they provided it on request.
Lots of youth staying at hotel. Fire alarm went off at mid night and had to wake up and leave our room, this was very frustrating.
The front desk staff, food service and hospitality staff were all wonderful.
Friendly staff and shuttle driver. Sherri was especially great to find us a room for our early arrival. Great breakfast and lunch menu. Love the happy hour!
I like the location and everything that Embassy has to offer, specifically the food, it is delicious! However, I think that the parking fee is ridiculous, I have had negative experiences with my past 3 stays when it comes to the bathrooms. I have found hairs on the shower walls, plugged drains in the showers, loose shower faucets along with problems with the hot water. Hopefully this improves or I will have to consider finding a new place to stay when we are in Portland.
The water feature near the elevator is nice but it is noise during the night.
Only stayed there due to the proximity to the airport. With own experience assumed this would be the best choice. Understandably, there was a sign excusing the hotel from the noise/dust with remodeling. The hotel is desperate need of updating. Much of the furniture is worn to the point of discomfort. Features that are standard in hotels not working. Many of the pool features were closed as well, a bit disappointed as we needed it for the end of our stay with kids. The pool water was very cold too. Such a silly detail but the shower curtain wouldn’t stay closed when bathing. The whole thing would pile into the center of the rod, super annoying!!! Breakfast was good enough-a variety to choose from and a very sweet woman/cook prepared pancakes for the kids and they ate! As a family, the overall stay, we were not impressed. Maybe if we watched the beginning episodes of full house we would appreciate the furnishings better. Do make sure to where slippers or sandals in your room! The cleanliness of the floors is questionable!
I had a very hard day, and when i arrived the front desk women could tell. They were so kind, and helpful. The room was perfect, and very clean. I would recommend staying here.
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I really liked this place a whole lot, overall. It was easy to find and it was close to things that we were doing. What I didn’t like was there is a gate in the parking lot and you are supposed to enter a card, but the gate was up the whole time so that was confusing. They allow dogs to stay there- which is so cool- BUT DUDE limit them to like floor 1 and floor 2. Our room smelled soooooo flipping bad like wet dog covered up with nasty fake peach. It was BAD. Other than that we liked it here. It was clean enough, it was just the stuff there is all outdated.
Easy close to airport, great gym, friendly staff, big room with sitting area, microwave and fridge Perfect for us
Within a short walk of Cascade Station, Embassy Suites by Hilton Portland Airport is within 2 miles (3 km) of Portland Air National Guard Base. This 3.5-star hotel has 251 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free cooked-to-order breakfast is served each morning from 6:30 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include sitting areas, refrigerators, and microwaves.
Guests staying at Embassy Suites by Hilton Portland Airport enjoy an indoor pool, a 24-hour gym, and WiFi in public areas. If you drive, self parking is USD 16 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.
Amazing welcome at the front desk. Omelette was so so so good. Woman at omelette station was so friendly to everyone. I didn’t catch her name but she had reddish hair and glasses.
very convenient and totally satisfied.
Dear Caroline, Thank you so much for your generous review! We appreciate you taking the time to share your thoughts with us. We pride ourselves on our attention to detail and going above and beyond for our guests. Thank you for choosing our hotel and we look forward to having you back again soon! Best, Matt Dalrymple General Manager
The staff was very help and met my expectations. We needed a pet free room and they provided it on request.
Thank you for your kind and generous review. It was a pleasure having you as our guest. We hope to see you again in the near future. Safe travels.
Lots of youth staying at hotel. Fire alarm went off at mid night and had to wake up and leave our room, this was very frustrating.
Dear Heather, Please accept my sincere apology that the fire alarm interrupted the comfort of your stay. This was an extraordinary circumstance not indicative of our norm, so we hope that you will reconsider a return visit. We’d love the opportunity to leave you with a more favorable impression. Sincerely, Matt Dalrymple General Manager
The front desk staff, food service and hospitality staff were all wonderful.
Dear Don, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Matt Dalrymple General Manager
Friendly staff and shuttle driver. Sherri was especially great to find us a room for our early arrival. Great breakfast and lunch menu. Love the happy hour!
Dear Marti, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed our guest offerings, as well as our service. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best, Matt Dalrymple General Manager
I like the location and everything that Embassy has to offer, specifically the food, it is delicious! However, I think that the parking fee is ridiculous, I have had negative experiences with my past 3 stays when it comes to the bathrooms. I have found hairs on the shower walls, plugged drains in the showers, loose shower faucets along with problems with the hot water. Hopefully this improves or I will have to consider finding a new place to stay when we are in Portland.
Dear Angie, Thank you for your continued choice to stay with us. It is great that our location and our guest offerings are the highlights of your stay, yet regret your disappointment with our parking fee and that you have encountered issues with your bathroom. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress your return visit. Sincerely, Matt Dalrymple General Manager
Dear Katy,Thank you for sharing this review of your experience with us. I sincerely appreciate you acknowledging the warm hospitality you experienced from our dedicated team members; I look forward to sharing your compliments! We appreciate you being our guest and we hope you will visit us again soon.Best,Matt DalrympleGeneral Manager