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The Benson, a Coast Hotel

4.0 out of 5.0

Recent guest reviews

Great Place and great location. Great atmosphere!

Beautiful old hotel. Comfy beds. Wish there was coffee/tea in the room.

I was in town for a conference. I enjoyed my stay at this hotel

The hotel is nice in regards to location to eateries, bars, etc. Only one elevator was working (for people going up and down) and we were on the 10th floor. The elevator could only hold about 7 people or it started shaking. Sometimes you would have to wait for 15 min to be able to get on the elevator because they were already full of people or it took that long to make it to the 10th floor. Also, the room was nice but the thermostat didn’t work and it got extremely hot and made it difficult to sleep at night, when the outdoor temp was 40 degrees. For location and amenities it was good, the staff was friendly and checkin/checkout was very easy.

Everything about our stay here was excellent. The staff was friendly and helpful from check-in until check-out, and the room was very nice.

Food excellent. Beautiful historic hotel. They do weddings very well.

Loved the hotel and the staff. My only complaint was the bath. It was remodeled and nice but they should have not put a small mirror so close to the wads as it made it very hard to get ready. And even though it was all brand new the hole for the faucet on the sink was drilled too far back which made the water barely make it into the sink. Outside of those couple things I loved it! The Palm Court downstairs in the hotel has 2 amazing guys on their waitstaff as well. So nice and witty!

Could not have been better... Very pleased and will definitely stay there again..

The staff was very corteous and friendly. The rooms were neat and comfortable.

It’s a beautiful property in the heart of Portland downtown. Very convenient location. Shopping and eateries are all very close to the hotel. The hotel staff were very friendly and helpful. They even upgraded our rooms at no extra cost during the holiday season!! Will highly recommend the hotel.

I wanted to show my daughter Portland. This location is within walking distance of Lan Su Gardens, waterfront park, shopping, arts district, etc. Rooms are somewhat dated but spacious with full size sofa and sitting chairs. Bathroom is new. Lobby is very beautiful and cozy with wood paneling, high ceilings, and fire in the fireplace. Enjoyed my breakfasts in the small lobby restaurant. Parked across the street to save money on parking. No regrets. Portland is a great downtown city.

The staff was very friendly and attentive. The room was very comfortable and clean, and the lobby was decorated for the Christmas season. Great location, great old hotel.

We went as parents of two for our birthday weekend. When the front desk manager asked us where we were coming from my wife mentioned it was our birthday weekend(our birthdays are 3 days apart). We weren’t trying to get anything free or score points, it really just came up in conversation. We ordered a small room service and when they came a bottle of brut, a card, and a dessert came with it. Great hospitality. Lifetime guests.

Our first time ever at The Benson. Valet parking went fast and smooth. Check in was phenomenal. We mentioned we were celebrating our anniversary and car trouble we had earlier in the day causing a last minute car rental and Liza from the front desk surprised us by sending champagne up to our room! Such a wonderful surprise! Our room was lovely, a King Jr Suite and the bed was super comfy. The bathroom was a bit on small side but very clean and the shower was amazing with such nice toiletries. We ordered room service for breakfast, thinking it would take 30 minutes or so, and it was there within 15! It was hot and delicious. We visited the bar downstairs a couple of times and the bartenders were great fun. The hotel was nice but the customer service made it even better than we expected. Will definitely stay again.

No steps, great bathroom configuration. Spacious room.

The Benson is a great traditional hotel located downtown near many great restaurants and attractions. All are in walking distance. The staff was friendly and helpful. The room was well appointed with a small but nice bathroom. Overall the hotel was great.

Best bed ever!! Never been more comfortable in a hotel bed!

Came to Portland for a wedding and our whole family stayed here. Hotel lobby is ornate. Love all the wood. Bar staff was excellent. Our room was on the 12th floor. Great size room and view. Didn't like the size of the bathroom though. Very small and impossible for more than one person in bathroom at a time. Standing shower and no tub. Bed was very comfortable. Very quiet too and great views! Loved opening up windows to hear sounds of the city. Parking with hotel is $40 a day. ( ridiculous ) We decided to selfpark in parking structure on next block for $22 a day. You can access hotel from inside parking garage. Bummer hotel had no pool or jacuzzi. Had a small gym. Elevators were very slow. Seemed like only one was working at a time. Didn't like that maids came in late afternoon.

We had a pleasant stay. The only "issues" I had was the bathroom was a bit on the small side, especially compared to the nice sized room. And the maid service came by later in the afternoon.

everything was fine we had no complaints, we liked especially that you could not use elevator to floors above to get to rooms, without inserting security card

309 SW Broadway Portland OR

Hotel highlights

  • Walking distance to Pioneer Courthouse Square and Providence Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour health club

Located in Downtown Portland, The Benson, a Coast Hotel is within a 5-minute walk of Powell's City of Books and within 15 minutes of other popular attractions like Pioneer Courthouse Square. This 287-room, 4-star hotel welcomes guests with 2 restaurants, a 24-hour health club, and free in-room WiFi. Centrally located in Portland, the hotel is also a short walk from Portland Saturday Market and Lan Su Chinese Garden.


Dining

Enjoy dining at The Palm Court, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

The Benson, a Coast Hotel's 287 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 37-inch LCD TVs with satellite channels. Tempur-Pedic beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests of The Benson, a Coast Hotel enjoy a 24-hour health club, free WiFi in public areas, and conference space. Valet parking is USD 40.00 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 14.00 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a business center, coffee/tea in a common area, and free newspapers.

Guest reviews for The Benson

Everyone (44) Couples (106) Business (40) Family (34) Other (24) Friends (15)
5
Everyone

Great Place and great location. Great atmosphere!

By on Apr 5, 2018

Review comment responded on Apr 6, 2018

Thank you for your Five-Star Rating and Review! We look forward to your return visit to The Benson Hotel.

5
Everyone

Beautiful old hotel. Comfy beds. Wish there was coffee/tea in the room.

By on Mar 19, 2018

Review comment responded on Apr 2, 2018

Thank you for the Five-Star Rating and Review! We are glad you enjoyed your stay. We provide in-room coffee makers in all of our guest rooms and suites, our sincere apologies that this we not explained upon check-in! We look forward to your return visit to The Benson Hotel.

5

nice hotel.

Everyone

I was in town for a conference. I enjoyed my stay at this hotel

By on Mar 17, 2018

Review comment responded on Apr 2, 2018

Thank you for the review. We are glad you enjoyed your stay! We look forward to your return visit to The Benson Hotel.

3

good location

Everyone

The hotel is nice in regards to location to eateries, bars, etc. Only one elevator was working (for people going up and down) and we were on the 10th floor. The elevator could only hold about 7 people or it started shaking. Sometimes you would have to wait for 15 min to be able to get on the elevator because they were already full of people or it took that long to make it to the 10th floor. Also, the room was nice but the thermostat didn’t work and it got extremely hot and made it difficult to sleep at night, when the outdoor temp was 40 degrees. For location and amenities it was good, the staff was friendly and checkin/checkout was very easy.

By on Mar 5, 2018

Review comment responded on Apr 4, 2018

Thank you for your review. Guest feedback is critical to our on-going improvement towards the best guest satisfaction. We welcome any comments that might allow us to earn a 5-Star Rating. We would appreciate the opportunity to continue the conversation off-line to learn more about your recent stay. We look forward to your return visit!

5

everything was great1

Everyone

Everything about our stay here was excellent. The staff was friendly and helpful from check-in until check-out, and the room was very nice.

By , from Seattle, WA on Mar 1, 2018

Review comment responded on Mar 2, 2018

Thanks for contributing your review. We pride ourselves on the friendly and accommodating nature of our staff and we are pleased to hear that is just what you experienced. Thank you once again for choosing the Benson Hotel and we hope you will join us again soon.

5
Everyone

Food excellent. Beautiful historic hotel. They do weddings very well.

By on Feb 24, 2018

Review comment responded on Mar 2, 2018

We appreciate your Five-Star Review of The Benson Hotel. It’s a pleasure to hear that you enjoyed The Benson's historic allure, comfort and hospitality during your time spent with us. Thanks again for choosing the Benson Hotel and we hope to see you again soon.

4

nice hotel that is very walkable to so many great

Everyone

Loved the hotel and the staff. My only complaint was the bath. It was remodeled and nice but they should have not put a small mirror so close to the wads as it made it very hard to get ready. And even though it was all brand new the hole for the faucet on the sink was drilled too far back which made the water barely make it into the sink. Outside of those couple things I loved it! The Palm Court downstairs in the hotel has 2 amazing guys on their waitstaff as well. So nice and witty!

By , from Phoenix on Feb 19, 2018

5

excellent stay

Everyone

Could not have been better... Very pleased and will definitely stay there again..

By , from Honolulu, HI on Feb 5, 2018

Review comment responded on Mar 27, 2018

Your kind remarks about your experience at The Benson are greatly appreciated and will be shared with the team. We look forward to your return!

5
Everyone

The staff was very corteous and friendly. The rooms were neat and comfortable.

By on Jan 16, 2018

5

beautiful hotel in the heart of downtown.

Everyone

It’s a beautiful property in the heart of Portland downtown. Very convenient location. Shopping and eateries are all very close to the hotel. The hotel staff were very friendly and helpful. They even upgraded our rooms at no extra cost during the holiday season!! Will highly recommend the hotel.

By , from Vancouver, BC on Jan 7, 2018

Review comment responded on Mar 2, 2018

Thank you for your Five-Star Rating and Review of The Benson Hotel! We are happy to hear that you were able to take advantage of the Hotel’s convenient downtown location. We pride ourselves on the friendly and accommodating nature of our staff and we are pleased to hear that is just what you experienced. Thank you for choosing The Benson Hotel and we hope to see you again soon.