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The Benson, a Coast Hotel

4.0 out of 5.0

Recent guest reviews

Could not have been better... Very pleased and will definitely stay there again..

The staff was very corteous and friendly. The rooms were neat and comfortable.

It’s a beautiful property in the heart of Portland downtown. Very convenient location. Shopping and eateries are all very close to the hotel. The hotel staff were very friendly and helpful. They even upgraded our rooms at no extra cost during the holiday season!! Will highly recommend the hotel.

I wanted to show my daughter Portland. This location is within walking distance of Lan Su Gardens, waterfront park, shopping, arts district, etc. Rooms are somewhat dated but spacious with full size sofa and sitting chairs. Bathroom is new. Lobby is very beautiful and cozy with wood paneling, high ceilings, and fire in the fireplace. Enjoyed my breakfasts in the small lobby restaurant. Parked across the street to save money on parking. No regrets. Portland is a great downtown city.

The staff was very friendly and attentive. The room was very comfortable and clean, and the lobby was decorated for the Christmas season. Great location, great old hotel.

We went as parents of two for our birthday weekend. When the front desk manager asked us where we were coming from my wife mentioned it was our birthday weekend(our birthdays are 3 days apart). We weren’t trying to get anything free or score points, it really just came up in conversation. We ordered a small room service and when they came a bottle of brut, a card, and a dessert came with it. Great hospitality. Lifetime guests.

Our first time ever at The Benson. Valet parking went fast and smooth. Check in was phenomenal. We mentioned we were celebrating our anniversary and car trouble we had earlier in the day causing a last minute car rental and Liza from the front desk surprised us by sending champagne up to our room! Such a wonderful surprise! Our room was lovely, a King Jr Suite and the bed was super comfy. The bathroom was a bit on small side but very clean and the shower was amazing with such nice toiletries. We ordered room service for breakfast, thinking it would take 30 minutes or so, and it was there within 15! It was hot and delicious. We visited the bar downstairs a couple of times and the bartenders were great fun. The hotel was nice but the customer service made it even better than we expected. Will definitely stay again.

No steps, great bathroom configuration. Spacious room.

The Benson is a great traditional hotel located downtown near many great restaurants and attractions. All are in walking distance. The staff was friendly and helpful. The room was well appointed with a small but nice bathroom. Overall the hotel was great.

Best bed ever!! Never been more comfortable in a hotel bed!

Came to Portland for a wedding and our whole family stayed here. Hotel lobby is ornate. Love all the wood. Bar staff was excellent. Our room was on the 12th floor. Great size room and view. Didn't like the size of the bathroom though. Very small and impossible for more than one person in bathroom at a time. Standing shower and no tub. Bed was very comfortable. Very quiet too and great views! Loved opening up windows to hear sounds of the city. Parking with hotel is $40 a day. ( ridiculous ) We decided to selfpark in parking structure on next block for $22 a day. You can access hotel from inside parking garage. Bummer hotel had no pool or jacuzzi. Had a small gym. Elevators were very slow. Seemed like only one was working at a time. Didn't like that maids came in late afternoon.

We had a pleasant stay. The only "issues" I had was the bathroom was a bit on the small side, especially compared to the nice sized room. And the maid service came by later in the afternoon.

everything was fine we had no complaints, we liked especially that you could not use elevator to floors above to get to rooms, without inserting security card

The Benson is a nice hotel in a very good location for exploring downtown Portland. The rooms aren't huge but adequate. The whole place is a little stuffy and ornate for me, but it was a nice stay.

Great location, beautiful hotel. Friendly staff better than Hilton hotel.

The hotel is historic and beautiful. I was disappointed that there was scaffolding in front of hotel making it look lousy and difficult going around it to get to vehicles. And Pioneer Square were under remodel so that was disappointing. The hotel is excellent and the staff were all wonderful. They have piano music in the Palm Restaurant / bar and loved the music during dinner.

Staff was wonderful and very accommodating any time we needed anything. Overall, we enjoyed our stay. Upon check in, we were surprised to see our window view was a brick wall from the building next door. On the upside, there were no windows in that wall, so no need to worry about onlookers. We could see a bit of downtown if we peered out the window and to the left. Overall, really disappointed in the view, especially for the price we paid for the room. There were a total of 3 guests in our room. There was enough space in our room for all three of us—unfortunately, the bathroom sink//vanity/mirror are in the same room with the shower/toilet. We did ok scheduling our bathroom time in order to get ready, but would have been nice to have a larger mirror above the desk to help streamline our efforts so one person could finish getting ready while another person showered, etc. I also wish there were more towel bars in the bathroom, especially since we tried to conserve our towel use. We needed to find creative ways to hang towels to dry. The housekeeper was very helpful when I asked her for a change of towels when I saw her in the hallway.

We had a great time, the receptionist was wonderful. This was probably the fastest check in, I have ever had in a hotel. The hotel was beautiful, the hotel reminds me of the move " The Shining" ( not in a haunted way), but in a very classic modern hotel. The best part of it all, it is walking distance to everything. That was plus, we didnt have to use our car. We will definitely stay here again.

Very nice hotel, excellent staff ! Nicely located in downtown Portland. Within walking distance to many attractions !

Great location. Wonderful place to stay. Staff very helpful. Would stay again.

309 SW Broadway Portland OR

Hotel highlights

  • Walking distance to Pioneer Courthouse Square and Providence Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour health club

Located in Downtown Portland, The Benson, a Coast Hotel is within a 5-minute walk of Powell's City of Books and within 15 minutes of other popular attractions like Pioneer Courthouse Square. This 287-room, 4-star hotel welcomes guests with 2 restaurants, a 24-hour health club, and free in-room WiFi. Centrally located in Portland, the hotel is also a short walk from Portland Saturday Market and Lan Su Chinese Garden.


Dining

Enjoy dining at The Palm Court, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

The Benson, a Coast Hotel's 287 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 37-inch LCD TVs with satellite channels. Tempur-Pedic beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests of The Benson, a Coast Hotel enjoy a 24-hour health club, free WiFi in public areas, and conference space. Valet parking is USD 40.00 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 14.00 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a business center, coffee/tea in a common area, and free newspapers.

Room options

Deluxe One Queen

Queen 1 | Sleeps 2

Deluxe King

King 1 | Sleeps 3

Benson Junior Suite

King 1 | Sleeps 3

Penthouse

King 1 | Sleeps 3

Guest reviews for The Benson

Everyone (37) Couples (106) Business (40) Family (34) Other (24) Friends (15)
5

excellent stay

Everyone

Could not have been better... Very pleased and will definitely stay there again..

By , from Honolulu, HI on Feb 5, 2018

5
Everyone

The staff was very corteous and friendly. The rooms were neat and comfortable.

By on Jan 16, 2018

5

beautiful hotel in the heart of downtown.

Everyone

It’s a beautiful property in the heart of Portland downtown. Very convenient location. Shopping and eateries are all very close to the hotel. The hotel staff were very friendly and helpful. They even upgraded our rooms at no extra cost during the holiday season!! Will highly recommend the hotel.

By , from Vancouver, BC on Jan 7, 2018

4

historic hotel in downtown portland

Everyone

I wanted to show my daughter Portland. This location is within walking distance of Lan Su Gardens, waterfront park, shopping, arts district, etc. Rooms are somewhat dated but spacious with full size sofa and sitting chairs. Bathroom is new. Lobby is very beautiful and cozy with wood paneling, high ceilings, and fire in the fireplace. Enjoyed my breakfasts in the small lobby restaurant. Parked across the street to save money on parking. No regrets. Portland is a great downtown city.

By , from Los Angeles on Dec 31, 2017

Review comment responded on Jan 3, 2018

Thank you for your Four-Star rating and review of The Benson Hotel. We are happy to hear that you were able to take advantage of the Hotel’s convenient downtown location. Thank you for choosing The Benson Hotel and we hope to see you again soon.

5

great hotel

Everyone

The staff was very friendly and attentive. The room was very comfortable and clean, and the lobby was decorated for the Christmas season. Great location, great old hotel.

By , from Covina, CA on Dec 13, 2017

5

lifetime guest

Everyone

We went as parents of two for our birthday weekend. When the front desk manager asked us where we were coming from my wife mentioned it was our birthday weekend(our birthdays are 3 days apart). We weren’t trying to get anything free or score points, it really just came up in conversation. We ordered a small room service and when they came a bottle of brut, a card, and a dessert came with it. Great hospitality. Lifetime guests.

By , from portland, or on Nov 23, 2017

Review comment responded on Nov 26, 2017

Thank you for your Five-Star Rating! We appreciate your review. We pride ourselves on the friendly and accommodating nature of our staff and we are pleased to hear that you experienced just that. Thank you once again for choosing the Benson Hotel and we hope you will join us again soon.

5

excellent customer service

Everyone

Our first time ever at The Benson. Valet parking went fast and smooth. Check in was phenomenal. We mentioned we were celebrating our anniversary and car trouble we had earlier in the day causing a last minute car rental and Liza from the front desk surprised us by sending champagne up to our room! Such a wonderful surprise! Our room was lovely, a King Jr Suite and the bed was super comfy. The bathroom was a bit on small side but very clean and the shower was amazing with such nice toiletries. We ordered room service for breakfast, thinking it would take 30 minutes or so, and it was there within 15! It was hot and delicious. We visited the bar downstairs a couple of times and the bartenders were great fun. The hotel was nice but the customer service made it even better than we expected. Will definitely stay again.

By , from Oregon on Nov 10, 2017

5

excellent wheelchair access

Everyone

No steps, great bathroom configuration. Spacious room.

By , from portland, or on Nov 2, 2017

5

great traditional hotel located downtown

Everyone

The Benson is a great traditional hotel located downtown near many great restaurants and attractions. All are in walking distance. The staff was friendly and helpful. The room was well appointed with a small but nice bathroom. Overall the hotel was great.

By , from Pasco WA on Oct 31, 2017

5
Everyone

Best bed ever!! Never been more comfortable in a hotel bed!

By on Oct 25, 2017