Deluxe One Queen
from $170
The Benson, a Coast Hotel
4.0 out of 5.0
4.1
out of 5
"Good!"
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Recent guest reviews
The hotel is historic and beautiful. I was disappointed that there was scaffolding in front of hotel making it look lousy and difficult going around it to get to vehicles. And Pioneer Square were under remodel so that was disappointing. The hotel is excellent and the staff were all wonderful. They have piano music in the Palm Restaurant / bar and loved the music during dinner.
Staff was wonderful and very accommodating any time we needed anything. Overall, we enjoyed our stay. Upon check in, we were surprised to see our window view was a brick wall from the building next door. On the upside, there were no windows in that wall, so no need to worry about onlookers. We could see a bit of downtown if we peered out the window and to the left. Overall, really disappointed in the view, especially for the price we paid for the room. There were a total of 3 guests in our room. There was enough space in our room for all three of us—unfortunately, the bathroom sink//vanity/mirror are in the same room with the shower/toilet. We did ok scheduling our bathroom time in order to get ready, but would have been nice to have a larger mirror above the desk to help streamline our efforts so one person could finish getting ready while another person showered, etc. I also wish there were more towel bars in the bathroom, especially since we tried to conserve our towel use. We needed to find creative ways to hang towels to dry. The housekeeper was very helpful when I asked her for a change of towels when I saw her in the hallway.
We had a great time, the receptionist was wonderful. This was probably the fastest check in, I have ever had in a hotel. The hotel was beautiful, the hotel reminds me of the move " The Shining" ( not in a haunted way), but in a very classic modern hotel. The best part of it all, it is walking distance to everything. That was plus, we didnt have to use our car. We will definitely stay here again.
Very nice hotel, excellent staff ! Nicely located in downtown Portland. Within walking distance to many attractions !
Great location. Wonderful place to stay. Staff very helpful. Would stay again.
Love the comfort and ambience of the Benson. Their staff is attentive and professional without being snooty. The in-hotel bar is cozy and well visited. Their rooms and amenities are comfortable and well appointed. Their beds are really great! They are currently undergoing some construction. My only complaints would be that their elevators are extremely slow, especially in the AM rush and that they could probably use some updated remotes for their TVs. Overall, great experience on a consistent basis.
I wouldn't use the coffee shop at the lobby. Otherwise, it is a good hotel. Not the greatest hotel I stayed before.
This was a staycation at a Penthouse suite because it was not much of a premium from the standard room.
The Benson is a great hotel. It's close to the Pearl district and most things downtown. It's an historic property with nice modern, remodeled/updated rooms, and the staff are top notch.
Good location, very comfortable bed -- the staff was terrific.
Excellent service. Tiny bathroom. This is a beautifully maintained old hotel with a great happy hour and wine tasting!
Welcoming staff and very efficient service. The restaurant/bar staff was exceptional. The hotel has a beautiful interior and elegant lobby and restaurant area. Terrific extras like wine served in the evenings and coffee in the mornings. Centrally located downtown, with easy access to restaurants, bars, shopping, and public transportation.
Great. Grand older style hotel in heart of downtown.
I booked a two night stay at the Benson as an Orbitz VIP Platinum member. This hotel is over-priced, and you do not get what you pay for; I would NOT recommend this hotel. The Lobby is the nicest thing about this hotel. Our room was dated (room 930), and paint was peeling off our baseboards. The carpet is old and dirty, and the elevators are very slow. I booked this hotel because the Benson promises Orbitz Platinum members VIP status, which includes room upgrades, if available, and free breakfast. We did not receive an upgrade at check-in (we called the hotel directly, and found that there were better rooms available, but we were not placed in one). We also asked about the free breakfast, and were denied once again. After calling Orbitz, Mae (the Orbitz rep) called the hotel to inquire. Mae was told that Linda (the reservation manager) handles these issues, but after many attempts, Linda could never be reached. Mae left a message for Linda, which was never returned. The next day, I called Orbitz again, and again, Orbitz again tried to reach Linda; Linda was again not available. Orbitz spoke with Ashley, at the front desk, and Ashley refused to honor any VIP amenity to us as a Platinum member. It was an exercise in futility. VIP issue aside, there are better hotels, at a less expensive price. We were very disappointed with this hotel, and would not recommend it to anyone.
This was our first time to stay at the Benson. It was a very nice hotel with friendly staff, classic decor and comfortable furnishings. The room was small, but clean, and had a nice bathroom with a roomy shower. Unfortunately, we ended up with a view of the building next door; disappointing, but not a big deal since we were only there for one night. The lobby is lovely, and the location is excellent. We had a nice stay, but it was a bit overpriced for such a small room with no city view.
Great room in a perfect central location. Valet parking avoided aggravations with the car. Comfortable bed and coffee pot were appreciated.
I have stayed at this grand hotel many times, and we'll continue to do so. Luxury without pretense, and fantastic service. It's a "must".
We love staying at historic properties. Very disappointed in this stay. Bathrooms were minuscule (we aren't large people), no towel bars or places for toiletries...cramped! Couldn't even close the bathroom door without rolling up the bath mat! Portland is a filthy city...cig buts everywhere and homeless relieving themselves on the street at 2:30pm. I thought Portland was a green city! Yuck!
6:00am everyday loud banging outside.may of been construction noise. Talked to front desk they said there's a 7:00am ordinance for construction. Didn't help
Hotel highlights
- Walking distance to Pioneer Courthouse Square and Providence Park
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour health club
Located in Downtown Portland, The Benson, a Coast Hotel is a leisurely stroll from popular sights such as Pioneer Courthouse Square and Providence Park. This 287-room, 4-star hotel welcomes guests with 2 restaurants, a 24-hour health club, and free in-room WiFi. It's in central Portland and also close to Moda Center and Tom McCall Waterfront Park.
Dining
Enjoy dining at The Palm Court, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 11:30 AM.
Rooms
The Benson, a Coast Hotel's 287 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 37-inch LCD TVs with satellite channels. Tempur-Pedic beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Property features
Guests of The Benson, a Coast Hotel enjoy a 24-hour health club, free WiFi in public areas, and conference space. Valet parking is USD 40.00 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 14.00 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a business center, coffee/tea in a common area, and free newspapers.
Guest reviews for The Benson
nice downtown historic hotel
Everyone
The hotel is historic and beautiful. I was disappointed that there was scaffolding in front of hotel making it look lousy and difficult going around it to get to vehicles. And Pioneer Square were under remodel so that was disappointing. The hotel is excellent and the staff were all wonderful. They have piano music in the Palm Restaurant / bar and loved the music during dinner.
beautiful hotel located downtown
Everyone
Staff was wonderful and very accommodating any time we needed anything. Overall, we enjoyed our stay. Upon check in, we were surprised to see our window view was a brick wall from the building next door. On the upside, there were no windows in that wall, so no need to worry about onlookers. We could see a bit of downtown if we peered out the window and to the left. Overall, really disappointed in the view, especially for the price we paid for the room. There were a total of 3 guests in our room. There was enough space in our room for all three of us—unfortunately, the bathroom sink//vanity/mirror are in the same room with the shower/toilet. We did ok scheduling our bathroom time in order to get ready, but would have been nice to have a larger mirror above the desk to help streamline our efforts so one person could finish getting ready while another person showered, etc. I also wish there were more towel bars in the bathroom, especially since we tried to conserve our towel use. We needed to find creative ways to hang towels to dry. The housekeeper was very helpful when I asked her for a change of towels when I saw her in the hallway.
hotel at the heart of downtown portland
Everyone
We had a great time, the receptionist was wonderful. This was probably the fastest check in, I have ever had in a hotel. The hotel was beautiful, the hotel reminds me of the move " The Shining" ( not in a haunted way), but in a very classic modern hotel. The best part of it all, it is walking distance to everything. That was plus, we didnt have to use our car. We will definitely stay here again.
Everyone
Very nice hotel, excellent staff ! Nicely located in downtown Portland. Within walking distance to many attractions !
Everyone
Great location. Wonderful place to stay. Staff very helpful. Would stay again.
one of my favorites in downtown portland
Everyone
Love the comfort and ambience of the Benson. Their staff is attentive and professional without being snooty. The in-hotel bar is cozy and well visited. Their rooms and amenities are comfortable and well appointed. Their beds are really great! They are currently undergoing some construction. My only complaints would be that their elevators are extremely slow, especially in the AM rush and that they could probably use some updated remotes for their TVs. Overall, great experience on a consistent basis.
Everyone
I wouldn't use the coffee shop at the lobby. Otherwise, it is a good hotel. Not the greatest hotel I stayed before.
nice hotel next to great food options
Everyone
This was a staycation at a Penthouse suite because it was not much of a premium from the standard room.
elegant downtown hotel
Couples
The Benson is a great hotel. It's close to the Pearl district and most things downtown. It's an historic property with nice modern, remodeled/updated rooms, and the staff are top notch.
a wonderful historic hotel
Everyone
Good location, very comfortable bed -- the staff was terrific.
