This place is horrific, food was left in the fridge, pubic hair on toilet seat and roaches EVERYWHERE. We actually slept in our car that night.
The receptionist was very nice and professional. Clean room .
The room was spacious, had a kitchenette that was usable, and the bed was comfortable. The TV had a little issue with the "guide" wherein you couldn't get back to it after using it on the initial start-up of the TV - you could then only scroll through the channels. So that was unfortunate. But, we made the best of that. Things were OK overall - even tho' we occasionally had to avoid guests who weren't wearing their masks - that was annoying and I think the hotel staff should've been more vigilant re: that.
Arriving late at 2am after a 6 hour flight delay the lady on desk was super helpful and welcoming.
Walking distance to alot of great restaurants , no kitchen utensils in room
We had late check in and couldn’t get ahold of anyone. There is no breakfast - it’s coffee and granola bars. The hotel smells like dog pee. There are kitchens but you had to get plates/utensils from the front desk. I would definitely not stay here again
Had a wonderful stay for the weekend, will definitely be back.
Air conditioning was in proper working order throughout my visit. External portions of property were always clean
The kitchen was a nice touch nice location nice and close to down town
Great location, convenient, easy to check in, friendly staff.
Hotel was fine and staff was great. Green views. E
Palm Springs Convention Center is a short stroll from Extended Stay America Palm Springs - Airport, and other popular attractions like San Jacinto Mountains are within a mile (2 km). This 104-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Palm Springs - Airport enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. Free parking is included with your stay. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities, a picnic area, and barbecue grills.
This place is horrific, food was left in the fridge, pubic hair on toilet seat and roaches EVERYWHERE. We actually slept in our car that night.
The receptionist was very nice and professional. Clean room .
Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our well-appointed suites and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
The room was spacious, had a kitchenette that was usable, and the bed was comfortable. The TV had a little issue with the "guide" wherein you couldn't get back to it after using it on the initial start-up of the TV - you could then only scroll through the channels. So that was unfortunate. But, we made the best of that. Things were OK overall - even tho' we occasionally had to avoid guests who weren't wearing their masks - that was annoying and I think the hotel staff should've been more vigilant re: that.
Nina, thank you for the generous review of Extended Stay America. We are glad you loved your well-equipped suite and that you slept well on our comfortable beds. However, we regret if you had any inconvenience. It has also been a top priority to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our attention so we may take proper action. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Arriving late at 2am after a 6 hour flight delay the lady on desk was super helpful and welcoming.
Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with the staff mentioned. We look forward to your next stay at Extended Stay America. Thank you once again. Sincerely, Hotel Management
Walking distance to alot of great restaurants , no kitchen utensils in room
Thank you for choosing to stay with us. We are delighted to hear you had an overall comfortable stay, and our convenient location was perfect for your needs. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We look forward to serving you again in the future! Sincerely, Hotel Management
We had late check in and couldn’t get ahold of anyone. There is no breakfast - it’s coffee and granola bars. The hotel smells like dog pee. There are kitchens but you had to get plates/utensils from the front desk. I would definitely not stay here again
Thank you for being our guest. We are sorry for the odor you encountered and regret the inconvenience caused. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We only wish we had the opportunity to resolve these issues while you were here and would have moved you to another room upon request. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management