Studio, 1 Queen Bed, Non Smoking
from $75
Extended Stay America Palm Springs - Airport
2.5 out of 5.0
3.2
out of 5
Average Guest Review
See all 46 reviews
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Recent guest reviews
Where to begin..... terrible customer service by staff, trash bins outside entrance was overrlowing with trash, no remote control, no towels, doors and gates damaged and didnt open with keys, 2 vending machines out of service, wifi was not working, and i could go on. As i was opening my rooms door for the first time along with staff member, the acrooss room guest had their door wide open and their pet dog ran across to bark or attack us. Staff member didnt get upset or say anything about that. I didnt want to check in to a hotel to have someones pet run out of their room into mine to try to attack me.
Non-functional Wi-Fi, ac barely worked, breakfast a complete joke. Staff useless, couldn't even set up a cab the day before for early airport trip
I stayed here for two nights, while my house was having some work done on it. I knew, at this price point, what I would be getting. From the outside it seems lovely. The grounds are well kept and the building is inviting. BUT...on the inside it is shabby and worn and in need of updating. Was is it worth $83 a night? Yes
The dog next door barked all night, the "breakfast" was coffee and granola bars, bathrooms/kitchen were out dated, hallways smelled bad
Hotel is filthy, staff unpleasant and room dumpy. Asked for ice and was told ice tray only and they will freeze quick..no ice trays though..
True, still hotel is super close to Palms Springs airport and is good for an emergency stay for a dlayed flight or something but it is far from luxurious. The hotel is run down, dilapidated and in dire need of a renovation. Our room specifically had a leaky shower head that newely flooded the floors while showing ans poor excuse of a kitchen that with an island that was literally falling apart. Lastly, the free breakfast is a joke. It's a miniscule spread of store-bought muffins (wrapped in plastic), instant oatmeal and coffee. So yea, come here only if you have to. It's overpriced and underwhelming.
You get what you pay for. It was fine for the few day I stayed there, but the whole facility smelled like cigarette smoke. The breakfast is some dry oatmeal packets, Nature Valley Granola bars, and packaged muffins from a conveinence store. The room did not have a hair dryer which would have been nice. The silverware was missing from my room. The front desk was very prompt in bringing it up, but it looked like silverware some one picked up from several different garage sales and didn't appear very clean.
I went to Palm Springs for a convention and after I was done I was very happy that the hotel was close to the convention (less than a mile) After a very easy check in I went to my room and fell into bed and slept for over 11 hours. Thanks
First time ever staying at one of these types of hotels and expected much more in terms of a hotel which is supposed to be for extended stays. This place felt like an old hotel with a slight upgrade. The "continental" breakfast was a bowl with apples and granola bars.
Pros: location, fridge, microwave Cons: shower curtain smelled, sketchy clientele (cops called for an incident in one of the rooms)
It's your basic, average hotel. Clean and the staff was great. Location is good with walkability to everything. Would stay again.
Good, nice place. The only thing missing was a hot breakfast.
Nice hotel. Clean and friendly staff. Close to downtown Palm Springs area.
Needed and extra night close to the airport. 15 min walk to downtown, 5 minute taxi ride to the airport. Flawless!
Everything was OK. Checkin slow but expected since Memorial Day Weekend. Close to downtown Palm Springs-walking distance. Plan wrap amenities but adequate for our purpose. We olwn a condo in Palm Springs but other relatives stayed there thus Extended Stay. Will like;y stay there next year as well.
Arrived on 4/25 for a 3 night stay. Parking was clean and plenty of spaces. Some of the sprinklers were not working correctly because the pathway toward the front entrance was all water. The lobby was standard and clean. Front desk is right across from the elevator. We arrived at around 10PM, so there were no other guests. The front desk agent was friendly and the process went smooth. He explained to us about the free wifi code and comp. breakfast, which gets set up at 6AM daily on a console table across from the front desk. We did not have a chance to try it though. The room was spacious and lighting was good. The first thing you see in the room was the kitchen and bathroom (on each side). The kitchen is stocked with 2 sets of serving wares, chopping board, saucepan, stir fry pan, 2 dish cloths and dish soap. It would be better if there were 2 packs of dish soap and a better pad to clean the pots. Also some reason, there's water leaking from somewhere inside the fridge. There's a square dining table next to the kitchen counter. The room has a flat screen tv with fair # of channels. The closet area was a drape with wired racks and plastic hangers, which looked a bit cheap, but this is probably standard for Extended Stays. I am fine with it. No luggage rack, which is also okay for me. The drawers for the tv chest has dust / some sort of dirt inside. There was hair in the bathtub, which needs more attention for when it is being cleaned. This hotel is just 3-5 minutes of driving distance from rite-aid and fresh and easy, which is super convenient. Make sure you bring shower gel and shampoo (and conditioner if you use it).
Great price for a really nice facility, Good size pool.
This hotel is geared for the folks staying more than one or two nights. The rooms have a lovely kitchenette complete with dishes, microwave, nice size frig, sink. Nice roomy bathroom. bring your own amenities. They will give shampoo, soap but no lotion! We would stay here again, Location is great for downtown Palm Springs
This place is new, clean and a 10 minute walk to down town. Good price if you do not need 5 star amenities.
The staff was welcoming and friendly, the room was very clean, the location was perfect! It was exactly what I was looking for and I would stay there again when visiting Palm Springs!
Guest reviews for Extended Stay America Palm Springs - Airport
mislead
Everyone
Where to begin..... terrible customer service by staff, trash bins outside entrance was overrlowing with trash, no remote control, no towels, doors and gates damaged and didnt open with keys, 2 vending machines out of service, wifi was not working, and i could go on. As i was opening my rooms door for the first time along with staff member, the acrooss room guest had their door wide open and their pet dog ran across to bark or attack us. Staff member didnt get upset or say anything about that. I didnt want to check in to a hotel to have someones pet run out of their room into mine to try to attack me.
don't bother
Everyone
Non-functional Wi-Fi, ac barely worked, breakfast a complete joke. Staff useless, couldn't even set up a cab the day before for early airport trip
Review comment
General Manager responded on Jul 7, 2017
Thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much improved experience the next time your travels bring you back this way. Sincerely, General Manager
you get what you pay for.
Everyone
I stayed here for two nights, while my house was having some work done on it. I knew, at this price point, what I would be getting. From the outside it seems lovely. The grounds are well kept and the building is inviting. BUT...on the inside it is shabby and worn and in need of updating. Was is it worth $83 a night? Yes
Review comment
General Manager responded on May 23, 2017
Todd, we appreciate you taking the time to leave your feedback. It’s our pleasure knowing your stay with us was a pleasant one and you liked our affordable rates. We will share your comments with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again soon. Sincerely, General Manager
Everyone
The dog next door barked all night, the "breakfast" was coffee and granola bars, bathrooms/kitchen were out dated, hallways smelled bad
Review comment
General Manager responded on May 23, 2017
Thank you for sharing your thoughts about your stay. We are pleased you had an overall nice visit. However, we are sorry for the inconvenience caused. I have shared your concerns with my housekeeping team in regard to the odor issues to take corrective actions immediately. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have another opportunity to welcome you back soon. Sincerely, General Manager
pretty bad experience.
Everyone
Hotel is filthy, staff unpleasant and room dumpy. Asked for ice and was told ice tray only and they will freeze quick..no ice trays though..
Review comment
General Manager responded on Mar 8, 2017
Dave, thank you for the review of our hotel. I sincerely apologize for the issues you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent such instances moving forward. Thanks again, and please give us another chance to make it up to you at a future date. Sincerely, General Manager
a motel disguised as a hotel
Everyone
True, still hotel is super close to Palms Springs airport and is good for an emergency stay for a dlayed flight or something but it is far from luxurious. The hotel is run down, dilapidated and in dire need of a renovation. Our room specifically had a leaky shower head that newely flooded the floors while showing ans poor excuse of a kitchen that with an island that was literally falling apart. Lastly, the free breakfast is a joke. It's a miniscule spread of store-bought muffins (wrapped in plastic), instant oatmeal and coffee. So yea, come here only if you have to. It's overpriced and underwhelming.
Review comment
General Manager responded on Nov 29, 2016
Kenny, Thank you for your feedback. We are sorry we did not impress you in all areas during your recent stay with us. We agree, there are some areas which need attention and updating. We are in discussion with our leadership teams to finalize the plan and hope to bring a refresh to our guests in 2017. We will share your dislike of our breakfast offerings as well. We are sorry your first impression was not positive, hopefully your next stay with us will bring complete satisfaction. General Manager
Everyone
You get what you pay for. It was fine for the few day I stayed there, but the whole facility smelled like cigarette smoke. The breakfast is some dry oatmeal packets, Nature Valley Granola bars, and packaged muffins from a conveinence store. The room did not have a hair dryer which would have been nice. The silverware was missing from my room. The front desk was very prompt in bringing it up, but it looked like silverware some one picked up from several different garage sales and didn't appear very clean.
Review comment
General Manager responded on Nov 1, 2016
Thank you for being our guest and for sharing your feedback. We are glad you liked our attentive associates and that our breakfast offerings were acceptable to you. However, we are sorry that you were unhappy with our amenities and for the odor issue you encountered. This does not meet our standards, and steps have already been taken to address and correct our performance. Thank you once again, we hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, General Manager
just what i needed
Everyone
I went to Palm Springs for a convention and after I was done I was very happy that the hotel was close to the convention (less than a mile) After a very easy check in I went to my room and fell into bed and slept for over 11 hours. Thanks
Review comment
General Manager responded on Aug 31, 2016
Thank you for staying at Extended Stay America - Palm Springs. We are glad our location was convenient for your visit and you rested well in your comfortable suite. Thank you for being our guest, we look forward to seeing you in the future! Sincerely, General Manager
should be renamed extended joke
Everyone
First time ever staying at one of these types of hotels and expected much more in terms of a hotel which is supposed to be for extended stays. This place felt like an old hotel with a slight upgrade. The "continental" breakfast was a bowl with apples and granola bars.
it's ok
Singles
Pros: location, fridge, microwave Cons: shower curtain smelled, sketchy clientele (cops called for an incident in one of the rooms)
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager