Room
from $104
Renaissance Palm Springs Hotel
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 145 reviews
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Recent guest reviews
The hotel and pool were very nice and clean. However, the staff was less than helpful. On multiple occasions asked something of the staff and were disappointed. Or first night we had a forgotten toothbrush, called and asked for one yet after waiting for over an hour (and being after midnight at this point) it still never came. Staff at breakfast (over priced) left us waiting and forgot parts of our order.
The hotel is beautiful and clean. The hotel staff was amazing, engaging and helpful. Will definitely be back!
The hotel was very nice and comfortable and conveniently located. However, service in the bar and restaurant was extremely slow and the server barely acknowledged our existence. For room service, you can only order the exact items on a very limited menu.
My hubby and I came here for our anniversary. When we told the gal @ the front desk why we were there she updated our room. :) that was very sweet!! We loved the room and the bed was super comfy!! The pool is awesome as well. Hotel smells good right from the front door. Will definitely come back here again!
I've stayed here in the past and it seems as though the hotel has been renovated. The decor of the hotel and my room was really beautiful. The bed and bedding was very comfortable, but the pillows were a little too thick if you're smaller. Overall I was very pleased and would stay again and recommend to friends.
Pleasantly surprised great stay low noise and no hassel. Staff very helpful and worked well.
booked a junior suite which was undersized with a bathroom akin to a motel 6. only one set of elevators located at the opposite end of the hotel where are room was located, so, took 10 minutes to get up or down stairs and no convenient stair way to use. food and drink absurdly priced and then to boot, $16 to park my car!!
Great easy access to town with a free complimentary shuttle. The only thing I think the hotel needs is to change their cable provider they need to have better Channels and didn't have any pay-per-view
a quick trip but very nice. spend lots of time in pool area and used the shuttle service every evening
First and last time staying at this resort. So many things need to be addressed, first off my overall experience with the pool was less then satisfactory. Throughout my entire stay the pool was so dirty I couldn't see the bottom, service by the pool for ordering food or drinks was disappointing. Only one employee running around trying to take orders and taking forever. I had to order my food and drinks by the bar and wait to go back to pick it up multiple times. MANAGEMENT, it would be a great idea to be properly staffed especially since tourist season is picking up. Another issue was the parking, never have I stayed somewhere and had to pay for parking, that's absolutely ridiculous. The water in the bathrooms had a milky look to it which was disgusting and blood on the door frame.
The lobby, pool & common areas were beautiful & excellent, but guest rooms were just ok for this caliber of a hotel. The corridors & elevators were dated in decor and condition.
I'd recommend staying here. The hotel was very nice, the proximity to downtown was great and the staff were excellent.
This is our usual spot . It's good . Close to town . Easy in and out . Desperate need of an upgrade in decor
Hotel was very clean and people were very helpful! Looking forward to possibly staying here again.
To noisey air conditioner made loud noise all night
Maid service inconsistent ...One day our bed was partially made and no towels were provided. We called for service at 530pm. Left for dinner, got back at 11pm. Still no towels or pillows. Called again. Blankets arrived 30 minutes later. Very nice, except that we didn't need blankets. Thirty minutes later some towels arrived. What a ridiculous, unnecessary process.
The value was fantastic. We stayed off season and got an incredible deal. The staff were friendly and helpful. The pool was beautiful and there was plenty of seating. The internet was free which is always great. Plenty of parking but you will not need to move your car unless you go away from downtown. Downtown Palm Springs is an easy walk. Planning on making this a fall get away from now on.
Great location. Most comfortable hotel bed ever! I have a hard time sleeping on the road not here! Room was perfect, in every way. Staff was great, grounds were beautiful. The only place I want to stay in Palm Springs.
There were many small irritations that made this a less than satisfying stay. The main complaint involves parking. There are fewer parking spots than rooms, and it took 15 minutes to find the one remaining spot in the valet area. The parking gate mechanism doesn't function properly, and because it is not lighted, you can't see where to swipe the room card at night. You need to be cautious walking outside. I tripped on the sidewalk, because tree roots have uplifted sections. And the final irritation was that the elevator sensors didn't function so that the doors wouldn't close the first few tries. In a 4 Star hotel, details matter, and at this hotel, they aren't paying attention.
Everything was very nice and enjoyed the fruit favor water that was always available in the lobby areas. No sit down restaurant was available but you could order finger food served in the lounge and or room service. Major complaint was that self parking was $11 dollars per day and you needed to use your room keys and wipe to raise the arm for entry and exit. Problem was, my key and others too, didn't always work which required honking you horn for the valet to come over to manually operate the arm. This issue continued for three days!
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Spa
- Free airport shuttle
Located in Downtown Palm Springs, Renaissance Palm Springs Hotel is within a 10-minute stroll of sights such as Palm Springs Convention Center and Baristo Park. This 410-room, 4-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Located in central Palm Springs, the hotel is also near Moorten Botanical Garden and Cactarium and Palm Springs Air Museum.
Dining
Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.
Rooms
All 410 air-conditioned rooms provide iPod docks, coffee makers, and safes. Guests can expect 37-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Phones, ironing boards, and desks are also standard.
Property features
Guests of Renaissance Palm Springs Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. Parking is USD 18 per day (USD 36 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a fitness center, a spa tub, and free WiFi in public areas.
Guest reviews for Renaissance Palm Springs Hotel
poor service
Everyone
The hotel and pool were very nice and clean. However, the staff was less than helpful. On multiple occasions asked something of the staff and were disappointed. Or first night we had a forgotten toothbrush, called and asked for one yet after waiting for over an hour (and being after midnight at this point) it still never came. Staff at breakfast (over priced) left us waiting and forgot parts of our order.
Everyone
The hotel is beautiful and clean. The hotel staff was amazing, engaging and helpful. Will definitely be back!
Review comment
Jackie responded on Mar 26, 2018
Thank you for the 5 Star rating and raving review, we hope to see you back real soon!
Everyone
The hotel was very nice and comfortable and conveniently located. However, service in the bar and restaurant was extremely slow and the server barely acknowledged our existence. For room service, you can only order the exact items on a very limited menu.
Review comment
Exec Office responded on Apr 6, 2018
Thank you for your feedback. We have shared your comments with the appropriate department managers.
best hotel in town
Everyone
My hubby and I came here for our anniversary. When we told the gal @ the front desk why we were there she updated our room. :) that was very sweet!! We loved the room and the bed was super comfy!! The pool is awesome as well. Hotel smells good right from the front door. Will definitely come back here again!
Review comment
Exec Office responded on Apr 6, 2018
Thank you for your feedback. We look forward to your return visit.
awesome
Everyone
I've stayed here in the past and it seems as though the hotel has been renovated. The decor of the hotel and my room was really beautiful. The bed and bedding was very comfortable, but the pillows were a little too thick if you're smaller. Overall I was very pleased and would stay again and recommend to friends.
Review comment
Jackie responded on Mar 8, 2018
Thank you for the 5 Star Rating and Favorable Review! The hotel just completed renovation, we are thrilled that you liked the decor and overall new look. We appreciate your business and thank you in advance for your future recommendations!
renaissance
Everyone
Pleasantly surprised great stay low noise and no hassel. Staff very helpful and worked well.
Review comment
Jackie responded on Mar 2, 2018
Thank you for the 5 Star Review! We are delighted to hear that you had an enjoyable stay. We appreciate your business and looking forward to you return visit.
decent location but awful elevator service
Everyone
booked a junior suite which was undersized with a bathroom akin to a motel 6. only one set of elevators located at the opposite end of the hotel where are room was located, so, took 10 minutes to get up or down stairs and no convenient stair way to use. food and drink absurdly priced and then to boot, $16 to park my car!!
Review comment
Executive Office responded on Jan 30, 2018
Thank you for your review. We look forward to your return for a 5 star visit.
relaxing by the pool
Everyone
Great easy access to town with a free complimentary shuttle. The only thing I think the hotel needs is to change their cable provider they need to have better Channels and didn't have any pay-per-view
Review comment
Executive Office responded on Nov 28, 2017
Thank you for your feedback and look forward to your return visit. The Renaissance Palm Springs
nice cause is close to down town and casino
Everyone
a quick trip but very nice. spend lots of time in pool area and used the shuttle service every evening
Review comment
Management. responded on Jun 30, 2017
Motitia, Thank you very much for your thoughtful comment. We look forward to seeing you again soon. Management.
will not stay here again
Everyone
First and last time staying at this resort. So many things need to be addressed, first off my overall experience with the pool was less then satisfactory. Throughout my entire stay the pool was so dirty I couldn't see the bottom, service by the pool for ordering food or drinks was disappointing. Only one employee running around trying to take orders and taking forever. I had to order my food and drinks by the bar and wait to go back to pick it up multiple times. MANAGEMENT, it would be a great idea to be properly staffed especially since tourist season is picking up. Another issue was the parking, never have I stayed somewhere and had to pay for parking, that's absolutely ridiculous. The water in the bathrooms had a milky look to it which was disgusting and blood on the door frame.
Review comment
Management. responded on Jun 15, 2017
Thank you for taking the time to let us know how we are performing at the Renaissance Palm Springs Hotel. As a valued guest, we see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay as we strive to deliver a flawless guest experience. We hope that we have the opportunity to be your host again soon. Sincerely, Management
Thank you for your feedback. Please be assured that we have shared your comments with the appropriate department managers and the necessary action has been taken.