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Recent guest reviews

Great

Nice place

Hotel was in a convenient spot. Close to everything. Rooms was a little dated and dirty. Wish parking would have been easier. Only a valet option.

No Parking

There was a sour mildew smell on the sixth floor and the wall paper was peeling off the walls in the hallway area. Not what you'd expect or want to see, without some warning of water damage before entering the property. The pool hours were different than what was posted on the website and info sheet provided at check in, and the pool was full of debris and grime, which got all over our bathing suits. Our room was spacious, view to die for. However, our door didn't close properly and we had to strong arm it to get it closed and feel safe. The bathroom sink got water spout leaked when used, so we had to keep a towel surrounding it to keep the counter dry. The AC rattled in the bathroom non stop. And the safe didn't work in our building. Luckily, the staff were amazing, and it's located in the heart of everything, so we stuck it out. Don't think we'll return though.

Needs to be updated. Staff is friendly but they are understaffed. They don’t clean the rooms daily.

Great location

Overall we had a decent stay at this property. The pros are that the rooms are very large and comfortable, and the hotel is right in the heart of Palm Springs. 10/10 for location. The biggest con was the service. I called the morning of our checkin to see whether early checkin would be possible and was told that they were full the previous night and didn't have anything available yet, but to check in at 12pm to 1pm and they would very likely have a room. I showed up around 1pm and asked about this, and was told that they would text me when the room was ready. I asked whether they had an estimated time and they said no. I waited about 1.5 hours before going back to check in and received a rude reply. They eventually texted me at 4:20pm to say a room was ready (checkin is at 4pm according to the hotel). Lated that evening I called the front desk to ask whether there was room service and they said no. I asked whether they recommend anywhere to go to or order delivery from, and the desk agent was really confused. Eventually she told me she couldn't think of anywhere. Overall I felt like the staff was unhelpful, either unintentionally or even intentionally. There were two gates to access the pool. One of the gates to the pool had a padlock on it, presumably because it was broken. The pool was also totally deserted, unlike many hotels in PS that have a lively crowd.

Great location. Dated hotel, bathrooms were not clean.

The bathtub faucet was leaking when we walked into the hotel and we couldn't fix it, so it just leaked all night.

The sofa in my room was old, dirty, and dent in/ worn down on one side where you sat. Cabana I rented was also dirty, had hair and dark stains everywhere. Pool water looked a bit cloudy. The bathroom mirrors in my room looked like they were wiped down with a dirty towel, smudge marks everywhere. Won’t stay there again.

Our room was dirty, dusty

I got to check in early.

great rooms and locations

I loved that the property was very central. Great location. However, I had originally chosen the Hyatt for the simple being that most Hyatt’s are comfortable and clean. This one is not. We stayed here with my 9 month old and I was refinery concerned about the cleanliness. The tub had a black ring around it. The sheets smelled the sweat. Not to mention it was the most uncomfortable mattress I’ve ever slept on. Not relaxing at all. And the pool area was okay but not very clean. The hotel lobby is beautiful and modern but the rooms are not at all. They are outdated and dirty. The worst part was the cleanliness and the lumpy old mattress with smelly sheets. The best part was the staff was so sweet and the hotel is very conveniently located.

being in Palm Springs with a view of the mountains was nice. The property is run down, the sofa and ottoman in the front room were stained and dirty. The HVAC didn't work. Rooms in need of refurbishment.

I was double charged at check-in

N Palm Canyon Dr Palm Springs CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Downtown Palm Springs, Hyatt Palm Springs is adjacent to O'Donnell Golf Club and within a 5-minute walk of Desert Fashion Plaza Shopping Center. This 4-star hotel welcomes guests with 197 rooms and conveniences like an outdoor pool, free in-room WiFi, and a gym.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe.


Rooms

40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, sitting areas, and refrigerators.


Property features

At Hyatt Palm Springs, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 45.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed with Sofa bed, City View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 2 Double Beds, City View

2 Double Beds | Sleeps 5

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed (Cabana)

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Hyatt Palm Springs

Everyone (10) Couples (5) Family (8)
4
Family

Great

By on May 25, 2023

Review comment responded on May 26, 2023

Good Morning Yaneth,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to hosting you again during your next trip.

4
Family

Nice place

By on May 13, 2023

Review comment responded on May 15, 2023

Good Evening, Bruce,Thank you for the excellent rating of your recent stay at Hyatt Palm Springs. We're glad you enjoyed your time with us and our lovely facility. Please allow us to host you again in Palm Springs.

4
Family

Hotel was in a convenient spot. Close to everything. Rooms was a little dated and dirty. Wish parking would have been easier. Only a valet option.

By on Mar 31, 2023

Review comment responded on Apr 2, 2023

Good Evening Amy,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our location was convenient for your trip. However, we apologize for any concerns about cleanliness and for any difficulty with parking. We'll pass your comments along to our staff for further review, and we invite you to stay with us again should you be back in the area.

2
Everyone

No Parking

By on Sep 27, 2022

Review comment responded on Sep 28, 2022

Good Morning Raymond,It is our goal to meet all of our guests' expectations, and we are disappointed that our parking failed to please you. We do have our valet parking which puts your vehicle in a covered and shaded spot on the property. We trust that your accommodations were just what you were looking for, and should you return to the area, it would be wonderful to see you again.

3
Family with small children

There was a sour mildew smell on the sixth floor and the wall paper was peeling off the walls in the hallway area. Not what you'd expect or want to see, without some warning of water damage before entering the property. The pool hours were different than what was posted on the website and info sheet provided at check in, and the pool was full of debris and grime, which got all over our bathing suits. Our room was spacious, view to die for. However, our door didn't close properly and we had to strong arm it to get it closed and feel safe. The bathroom sink got water spout leaked when used, so we had to keep a towel surrounding it to keep the counter dry. The AC rattled in the bathroom non stop. And the safe didn't work in our building. Luckily, the staff were amazing, and it's located in the heart of everything, so we stuck it out. Don't think we'll return though.

By , from Los Angeles on Aug 14, 2022

Review comment responded on Aug 16, 2022

Good Afternoon Erica, We are grateful to have had the opportunity to host you as our valued guest. It's terrific that you loved our desirable location in beautiful Palm Springs. However, we regret the maintenance and cleanliness issues you mentioned, and our team will be striving to make improvements. Despite this, we're honored to have earned your compliments with our spacious accommodations and spectacular views. We're better than this, so we hope you will consider giving us a second chance.

3
Partner Couples

Needs to be updated. Staff is friendly but they are understaffed. They don’t clean the rooms daily.

By on Jun 20, 2022

Review comment responded on Jun 22, 2022

Good Morning, Graeme, Thank you for your feedback! It's great that our staff made you feel welcome, and we appreciated you shedding light on some areas in which we can do better. Your feedback is highly valuable, and we assure you that we will seize all opportunities for improvement. The next time you visit, we hope to earn five stars!

5
Everyone

By on Apr 10, 2022

3
Friends

Great location

By on Mar 2, 2022

Review comment responded on Mar 5, 2022

Dear Scott, Guest satisfaction is important to us, so we're happy to hear our location was ideal for your trip. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.

3
Friends

Overall we had a decent stay at this property. The pros are that the rooms are very large and comfortable, and the hotel is right in the heart of Palm Springs. 10/10 for location. The biggest con was the service. I called the morning of our checkin to see whether early checkin would be possible and was told that they were full the previous night and didn't have anything available yet, but to check in at 12pm to 1pm and they would very likely have a room. I showed up around 1pm and asked about this, and was told that they would text me when the room was ready. I asked whether they had an estimated time and they said no. I waited about 1.5 hours before going back to check in and received a rude reply. They eventually texted me at 4:20pm to say a room was ready (checkin is at 4pm according to the hotel). Lated that evening I called the front desk to ask whether there was room service and they said no. I asked whether they recommend anywhere to go to or order delivery from, and the desk agent was really confused. Eventually she told me she couldn't think of anywhere. Overall I felt like the staff was unhelpful, either unintentionally or even intentionally. There were two gates to access the pool. One of the gates to the pool had a padlock on it, presumably because it was broken. The pool was also totally deserted, unlike many hotels in PS that have a lively crowd.

By on Jan 30, 2022

Review comment responded on Feb 5, 2022

Dear Dylan, We appreciate you taking the time to reach out and share your insightful comments regarding your recent stay. While we're pleased that you had an enjoyable experience overall and welcomed our spacious accommodations and excellent location, it saddens us to hear that we fell short of meeting all of your expectations and you were disappointed with the service provided. Please accept our apologies for any miscommunication regarding the availability of rooms for early check-in; we will address this with our front desk team to ensure it doesn't happen going forward. All feedback is gratefully received and allows us to see where we could be doing even better. Thank you for your comments and we hope to have the opportunity to impress you on another occasion.

3
Family with small children

Great location. Dated hotel, bathrooms were not clean.

By on Oct 25, 2021

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