Great location
Overall we had a decent stay at this property. The pros are that the rooms are very large and comfortable, and the hotel is right in the heart of Palm Springs. 10/10 for location. The biggest con was the service. I called the morning of our checkin to see whether early checkin would be possible and was told that they were full the previous night and didn't have anything available yet, but to check in at 12pm to 1pm and they would very likely have a room. I showed up around 1pm and asked about this, and was told that they would text me when the room was ready. I asked whether they had an estimated time and they said no. I waited about 1.5 hours before going back to check in and received a rude reply. They eventually texted me at 4:20pm to say a room was ready (checkin is at 4pm according to the hotel). Lated that evening I called the front desk to ask whether there was room service and they said no. I asked whether they recommend anywhere to go to or order delivery from, and the desk agent was really confused. Eventually she told me she couldn't think of anywhere. Overall I felt like the staff was unhelpful, either unintentionally or even intentionally. There were two gates to access the pool. One of the gates to the pool had a padlock on it, presumably because it was broken. The pool was also totally deserted, unlike many hotels in PS that have a lively crowd.
Great location. Dated hotel, bathrooms were not clean.
The bathtub faucet was leaking when we walked into the hotel and we couldn't fix it, so it just leaked all night.
The sofa in my room was old, dirty, and dent in/ worn down on one side where you sat. Cabana I rented was also dirty, had hair and dark stains everywhere. Pool water looked a bit cloudy. The bathroom mirrors in my room looked like they were wiped down with a dirty towel, smudge marks everywhere. Won’t stay there again.
Our room was dirty, dusty
I got to check in early.
great rooms and locations
I loved that the property was very central. Great location. However, I had originally chosen the Hyatt for the simple being that most Hyatt’s are comfortable and clean. This one is not. We stayed here with my 9 month old and I was refinery concerned about the cleanliness. The tub had a black ring around it. The sheets smelled the sweat. Not to mention it was the most uncomfortable mattress I’ve ever slept on. Not relaxing at all. And the pool area was okay but not very clean. The hotel lobby is beautiful and modern but the rooms are not at all. They are outdated and dirty. The worst part was the cleanliness and the lumpy old mattress with smelly sheets. The best part was the staff was so sweet and the hotel is very conveniently located.
being in Palm Springs with a view of the mountains was nice. The property is run down, the sofa and ottoman in the front room were stained and dirty. The HVAC didn't work. Rooms in need of refurbishment.
PROPRTY IS OLD AND IN NEED OF AN UPDATE. BEDDING IS LIMITED AND PILLOWS ARE HORRIBLE. POOL SHOULD BE HEATED HIGHER SINCE SPA IS EMPTY DUE TO COVID. $18 A DAY FOR PARKING IS ROBBERY. MOST OF THE HOTELS DO NOT CHARGE FOR PARKIG. NO VALET DUE TO COVID.
Location can’t be beat but the property could use some updating
For a Hyatt property, I was disappointed how dirty and unkept this location was. The furniture old and dingy, the pool was disgusting. Only thing nice I can say was the room was big with a nice view and the bed was nice and comfortable.
I was double charged at check-in
Hyatt Palm Springs places you in Downtown Palm Springs, within a leisurely stroll of popular sights such as Palm Springs Convention Center and Palm Springs Art Museum. This 4-star hotel welcomes guests with 197 rooms and conveniences like an outdoor pool, free in-room WiFi, and a gym.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe.
All 197 individually furnished accommodations feature sitting areas. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, refrigerators, and coffee makers.
At Hyatt Palm Springs, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 25.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Great location
Overall we had a decent stay at this property. The pros are that the rooms are very large and comfortable, and the hotel is right in the heart of Palm Springs. 10/10 for location. The biggest con was the service. I called the morning of our checkin to see whether early checkin would be possible and was told that they were full the previous night and didn't have anything available yet, but to check in at 12pm to 1pm and they would very likely have a room. I showed up around 1pm and asked about this, and was told that they would text me when the room was ready. I asked whether they had an estimated time and they said no. I waited about 1.5 hours before going back to check in and received a rude reply. They eventually texted me at 4:20pm to say a room was ready (checkin is at 4pm according to the hotel). Lated that evening I called the front desk to ask whether there was room service and they said no. I asked whether they recommend anywhere to go to or order delivery from, and the desk agent was really confused. Eventually she told me she couldn't think of anywhere. Overall I felt like the staff was unhelpful, either unintentionally or even intentionally. There were two gates to access the pool. One of the gates to the pool had a padlock on it, presumably because it was broken. The pool was also totally deserted, unlike many hotels in PS that have a lively crowd.
Dear Dylan, We appreciate you taking the time to reach out and share your insightful comments regarding your recent stay. While we're pleased that you had an enjoyable experience overall and welcomed our spacious accommodations and excellent location, it saddens us to hear that we fell short of meeting all of your expectations and you were disappointed with the service provided. Please accept our apologies for any miscommunication regarding the availability of rooms for early check-in; we will address this with our front desk team to ensure it doesn't happen going forward. All feedback is gratefully received and allows us to see where we could be doing even better. Thank you for your comments and we hope to have the opportunity to impress you on another occasion.
Great location. Dated hotel, bathrooms were not clean.
The bathtub faucet was leaking when we walked into the hotel and we couldn't fix it, so it just leaked all night.
The sofa in my room was old, dirty, and dent in/ worn down on one side where you sat. Cabana I rented was also dirty, had hair and dark stains everywhere. Pool water looked a bit cloudy. The bathroom mirrors in my room looked like they were wiped down with a dirty towel, smudge marks everywhere. Won’t stay there again.
Our room was dirty, dusty
I got to check in early.
great rooms and locations
I loved that the property was very central. Great location. However, I had originally chosen the Hyatt for the simple being that most Hyatt’s are comfortable and clean. This one is not. We stayed here with my 9 month old and I was refinery concerned about the cleanliness. The tub had a black ring around it. The sheets smelled the sweat. Not to mention it was the most uncomfortable mattress I’ve ever slept on. Not relaxing at all. And the pool area was okay but not very clean. The hotel lobby is beautiful and modern but the rooms are not at all. They are outdated and dirty. The worst part was the cleanliness and the lumpy old mattress with smelly sheets. The best part was the staff was so sweet and the hotel is very conveniently located.
Dear Scott, Guest satisfaction is important to us, so we're happy to hear our location was ideal for your trip. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.