Me and my boyfriend booked this hotel three weeks ago before it reopens, then we invited our two other couple friends to join our trip to Palm Spring. However, when we check-in, the system didn't connect well with the third party booking website that costed a lot of time to check-in that we waited until almost 4 p.m. to get our room key. After that, me and my boyfriend were assigned to a very tiny room that was 1/3 size of the other same level rooms, which was even smaller than my bathroom in my apartment. We complained to the front desk, they just kept telling us sorry but they were fully booked that there was nothing they can do, but we found out there were still many people haven't checkin yet, and those people made reservations later than us but get a better room than us. After I was really mad about their attitude toward guests and the situation, they finally found a room across the street, which was a suite that much upgrade than the first room, but after done with this situation its almost 6 o'clock that wasted a lot of our time staying just 1 night in the hotel. In conclusion, although the room problem was finally solved, but it costed us 3 hours to negotiate with the front desk that we didn't feel any vacation vibes because the time can be enjoyed to hotel facilities had been wasted.
Loved staying here! everything about it was lovely! Unique decor. Loved the pools and room. Very clean. Perfect place to relax.
The property was beautiful and artistic. The pools were clean and inviting. A perfect getaway.
Great property, quiet and unique will definitely return.
Amazing and attentive staff. Room had a little plumbing problem in the room but staff acted quickly and upgraded us to a nicer room. Got the sense that staff really wanted to make sure we were happy. We ate dinner at the restaurant which was delicious and the cocktails were on point. Staff had a perfect balance between being attentive and letting folks just be, allowing them to soak in the atmosphere. Such beautiful and quaint little getaway. Can’t wait to go back!!!
We arrived at dusk, which made the hotel feel even more magical with the glow of all the ambient lighting throughout the property. The backdrop of the Palm Springs Mountains made it even more dramatic! The upgraded design and decor of the exterior and interior spaces were just spot on! Everything we needed was in our room & they were very comfortable. The morning snacks on the patio were very fresh and tasty. Someone makes a mean banana bread! We would definitely stay here again!
Located in Tahquitz River Estates within a short walk of San Jacinto Mountains, Villa Royale is within a few miles (5 km) of other popular sights such as Palm Springs Convention Center. This 30-room, 3.5-star hotel welcomes guests with 3 outdoor pools, free breakfast, and free in-room WiFi.
Free continental breakfast is served each morning from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
Villa Royale's 30 rooms provide minibars, coffee makers, and portable fans. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in down comforters. Safes and ironing boards are also standard. Housekeeping is available on request.
Guests staying at Villa Royale enjoy 3 outdoor pools, free WiFi in public areas, and free use of bicycles. Front-desk staff can assist with luggage storage and concierge services. This adults-only hotel also has a terrace.
Me and my boyfriend booked this hotel three weeks ago before it reopens, then we invited our two other couple friends to join our trip to Palm Spring. However, when we check-in, the system didn't connect well with the third party booking website that costed a lot of time to check-in that we waited until almost 4 p.m. to get our room key. After that, me and my boyfriend were assigned to a very tiny room that was 1/3 size of the other same level rooms, which was even smaller than my bathroom in my apartment. We complained to the front desk, they just kept telling us sorry but they were fully booked that there was nothing they can do, but we found out there were still many people haven't checkin yet, and those people made reservations later than us but get a better room than us. After I was really mad about their attitude toward guests and the situation, they finally found a room across the street, which was a suite that much upgrade than the first room, but after done with this situation its almost 6 o'clock that wasted a lot of our time staying just 1 night in the hotel. In conclusion, although the room problem was finally solved, but it costed us 3 hours to negotiate with the front desk that we didn't feel any vacation vibes because the time can be enjoyed to hotel facilities had been wasted.
Hi there.Our check in time is at 4pm every day and it is stated on Expedia as well as our website. I am sorry you did not like your room. We are a small property and 2 of our rooms are on the smaller side. After you were visibly upset, I called in our maintenance man who was off he clock and had him drive to hardware store to repair a leak on the toilet in a larger room we had marked out of order due to the toilet issue. We also had our housekeeping staff stay over to clean the 1 bedroom. I am sorry you were not content. We did the best we could to accommodate you.
Loved staying here! everything about it was lovely! Unique decor. Loved the pools and room. Very clean. Perfect place to relax.
Thanks so much for staying with us and thank you for the kind words about our property! We look forward to your next visit.
Thanks for staying with us! We look forward to hosting you in the future.
Thank you!
The property was beautiful and artistic. The pools were clean and inviting. A perfect getaway.
Thank you, Rebekah! It's been a beautiful week, we are go glad you got to enjoy the property, please come again :)
Great property, quiet and unique will definitely return.
Thank you!
Amazing and attentive staff. Room had a little plumbing problem in the room but staff acted quickly and upgraded us to a nicer room. Got the sense that staff really wanted to make sure we were happy. We ate dinner at the restaurant which was delicious and the cocktails were on point. Staff had a perfect balance between being attentive and letting folks just be, allowing them to soak in the atmosphere. Such beautiful and quaint little getaway. Can’t wait to go back!!!
We arrived at dusk, which made the hotel feel even more magical with the glow of all the ambient lighting throughout the property. The backdrop of the Palm Springs Mountains made it even more dramatic! The upgraded design and decor of the exterior and interior spaces were just spot on! Everything we needed was in our room & they were very comfortable. The morning snacks on the patio were very fresh and tasty. Someone makes a mean banana bread! We would definitely stay here again!
Thank you for staying with us. We hope to see you in the future.