Waikiki Gateway Hotel3.0 out of 5.0
Recent guest reviews
Upon arriving at this hotel, we were greeted by a nice gentle name Will who helped with 6 pieces of luggage. The hotel receptionists were very welcoming and wonderful. Will escorted us to our room and brought towels and map of the area. He was great. We also had an please greet from Myles. He assisted us with which Tolley to take and the best way to get around. Now, the room was clean but could use some updating. We did have to call to get the windows and mirrors clean. Christopher came up and was so pleasant and cheerful. He was great. The furniture is very cheaper and worn. The entrance to the bathroom door is small. You will have to turn sideways to get in the door. The bathroom needs upgrading! The sink is very cheaper and the wall of the tub are pilling and cheap. However, the bed slept well! We had two nice baloncy. The location is perfect! You are 2 minutes away from premium shopping and eating places. It is very active at night and police are everywhere to make you feel safe! The Tolley stops right in from of the hotel, which very convenient. You have a perfect view of the fireworks if you are facing Kalakaua Ave. If you facing that street you will also see a beautiful picture of the federal park. The restaurant staff is wonderful! Grace does a wonderful job with the staff. Nice breakfast with very sweet delicious fruit. Overall, I would certainly stay again. I would just make sure to get on the penthouse floor!
Upon arrival I couldn't find my room. The door to my room was tucked around the backside of the elevator! A perfect place for a mugging. The shower was so small that when I bent over to wash my feet I stuck out of the shower. There were wierd pipes openly visible with wierd shelves too. I felt like the room was a converted maids stock room. I had to unplug one thing to plug in another. Talk about fees! I was charged for amenities I did not use at a steep $15 per day. Not to mention the driveway for rental cars is an accident waiting to happen. A steep hill and a sidewalk meet at the crest. Don't hit anyone.
Their service they provided from, FD,Housekeping and Food and Bev is way beyond my expectations. They made our stay remarkable. Their location is very accesible to everything..shopping, dining and where the fun is. We are planning to go back to waikiki next year and we will definitely stay again here. Hotel gateway waikiki is simply the best!!!!!!! 10 stars for u guys!
This is our first vacation in Hawaii and staying in Waikiki Gateway hotel for 1 week made our trip extraordinary with their overall excellent services. Starting at the front desk when we arrived, Darwin was very nice and accommodating and all the staff. They made sure that our needs were attended. We loved the daily breakfast being served in the morning. It's always a good way to start our day.We also liked the daily cleaning services of our room, the daily free beach towels and the valet parking which is awesome.I love that our hotel is accessible to everything.It's walking distance to the beach, to the shopping malls and to the public transportation if you need one. This is really a great place to stay at a fraction of a cost! Yes, it's a good price for our 7days stay! Definitely, i would recommend this hotel to my family and friends and i'll still choose this on our next visit😀 Thank you Waikiki Gateway for the job well done! Keep it up! Quenny and Jimmy
I came here one eventing and i really enjoyed my stay. The room was remodeled tastefully, had a lanai for relaxing, and a great location. Darwin, the front desk clerk was very helpful. I recommend this place to anyone. thank you, peter
The hotel is a 5 minute walk from Waikiki beach. It is generally clean but a bit run down. The bedsheets, the pillows, the furniture and the carpets are worn. The one thing you must watch out for is that they add a $20/night "amenity" charge for the privilege of using the room safe and the wifi! It's a nasty surprise and they're being gimmicky with their clients since it's not like they're going to take the safe out of your room (it's bolted down, of course) and the wifi doesn't require a password to get on it. This hotel needs to be more up-front about their billing practices with their clients.
Waikiki gateway hotel is the best place ive stayed in hawaii id recommend this to any of my family members Darwin was the most helpfuwl in every sitiation. and showed a positive atittude toward every situation.
Stayed there for 6 days. The room was always clean. With a handwritten welcome note plus chocolates! The staff were VERY accommodating esp. DARWIN (at the front desk). Had an easy time locating all the places we wanted to go to because of the hotel staff. Were able to go to a luau and to the airport because of their help in booking us. Only, breakfast was predictable, 2 kinds of menu during our whole stay. Also, WIFI not always available in our room. So, 4 stars. 😊
My family & I traveled to Oahu this past weekend and we stayed at Waikiki Gateway Hotel. I don't even know where to begin when discussing the staffs at this hotel. They were amazing, very accommodating, and treated us like we were family. Huge thank you to Princess, Kai, Will, Keola, and Cammy. They were there for us tending to our every needs and if not more, from the very start until we left the property. Thank you again to their amazing staffs. Will definitely stay at this hotel again when we return to Oahu.
Before I left I read all the reviews and thought to myself it might not be the best but at least it looks like they are trying and looks like they are taking steps to fix things that aren't great and this is exactly what I found....they are making it look like they are doing things but there is no attention to detail at all. Firstly they say the rooms have been remodelled but this was done without doing a whole job (or at least in the room I was in). Literally it looks like the room was painted but no preparation done at all under the new paint, the furniture is falling a part, the bottom was falling out of the drawers in the dresser, everything was old and worn out and there was no comfy chair in the room. Also I think this is the only hotel in the world that doesn't have any glassware in it which I guess is ok because the chair on the lanai is not one you'd want to sit on to have a drink in the afternoon anyway. The biggest joke has to be the amenities fee pretty sure this is a practical joke or the biggest example of a lack of attention to detail. Among other things this fee is supposed to cover, hi speed wifi, bottled water in the room, the coffee for the coffee machine and breakfast. The reason I have mentioned these is because these are where the most attention to detail is lacking. Starting with the wifi, high speed maybe compared to dial up and the fact that it drops in and out because of lack of signal strength makes you so happy to have to pay extra for it. Water to the room great but it is not replenished at all during your stay the coffee on the other hand is although again attention to detail- there are two types and I prefer a dark roast so used this one but it was replaced with the mild roast....great job. Now breakfast it would be ok if there was attention to detail... they tend to just let anyone in and there is not enough chairs and tables, I love having my coffee standing up while waiting for a table or being literally pushed out of the way. The food was passable but really not worth the struggle. All this is fantastic in light of an extra amenities fee that is actually compulsory and added to everyone on arrival. I have more examples of the poor attention to detail I encountered but All in all to be 100% honest you can do so much better for the money which is very disappointing because underneath there is some promise. For now my tip look elsewhere.
- Close to Ala Moana Center and Honolulu Zoo
- Free breakfast
- Free WiFi in rooms and public areas
- Outdoor pool
Located in Waikiki, Waikiki Gateway Hotel is within a mile (2 km) of popular sights such as Ala Moana Center and Honolulu Zoo. This 188-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. It's also close to University of Hawaii at Manoa and Diamond Head.
Free breakfast is included with your stay.
All 188 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and desks.
At Waikiki Gateway Hotel, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. Valet parking is offered for USD 29.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, free newspapers, and laundry facilities.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 120 reviews