Waikiki Gateway Hotel3.0 out of 5.0
Recent guest reviews
Hotel is not brand new however is adequate. Room itself was fine, beds were comfortable. The only thing that could be improved would be double glazing on window/ranchslider to eliminate street noise. Maybe include teabags in the room, as not everyone drinks coffee. Staff at breakfast buffet were really lovely. One thing no meats of any type were available on the buffet & we heard others commenting on this. Had a gym with good equipment.
In this review, if something is not mentioned, it's probably because it was either good, or is not something that I would really focus on. I have a tendency to note what is not that good, so you are warned :) Room: Pros: - The room has a good size for 2 people (had a 2 queen beds room) - The room is clean - The room is quiet enough to be able to sleep and not always hear your neighbor. You do hear the AC but is an OK background white noise. - Bed is comfortable, although the pillow could be a little bit more comfy. Bads: - The room and the balcony would need a little renovation since part of the balcony were chipping of. The bathroom could also receive a beauty touch up. - The air conditioning would need a clean up or a to be replaced, since it's shootingcold-ish air but was not really removing humidity. The room was at an ok temperature but could have been colder if humidity was less present. - They're not many electric plugs in the room (found only 3 that were available) Staff: - Everyone was super friendly. You need something, they are all happy to help you with a smile! Big ++ - Front desk almost always have at least 2 persons. You don't wait long for service there. - I had an issue with my safe not working. I had both the security guy named Miles Smiles and the repair guy named Ramon (I think, I'm not 100% sure) coming the the room and trying to fix it a few minute after raising the problem. Both were super friendly and social! - I also had a housekeeper named Mhila Talledo. Super friendly and kind. Was taking a few seconds almost each morning to say good morning to everyone on the floor when they would go out. Even though I didn't needed housekeeping, she was always asking me if I needed anything and would give me any supplies I was missing. - There was also a super nice and beautiful women at the breakfast that was doing the placement of the people. Super friendly and funny in some rush moment. Services: - The breakfast buffet is small and have little variety. It greatly miss any kind of meat. Also, the open hours were not big, so if your a late sleeper, you will probably miss it. Watch out, like some hotels in the US, the are extra fees that are not always shown on reservation site. The were around 20$/night which was for the wifi, breakfast and other stuff. Overall, I had a really good experience with the staff and the hotel was good quality. Put that staff in a brand new hotel and you probably get a 5 star hotel.
As we pulled into valet, Will greeted us with that island Aloha. You know that feeling you get when you've met a stranger but it feels like you've been friends forever? That's the vibe my friend and I got. That energy goes a long way. Thanks for making us feel at home!
An older hotel but recently updated. Our bathroom was still small and not updated but functional and served its purpose. We had 2 balconies with city, mountains, park and ocean views. The location to most everything you could want or need is spot on! A good continental breakfast everyday. There is an ABC conscience store attached which was great. Valet parking available and the guys were quick and so nice. About 10-15 minutes of walking and you're in the heart of shopping , food, galleries, car rental, gas station, and of course the stunning and clean Fort DeRussy Beach. Lots of water rentals there or just relax. Hotel has beach towels and chairs. Since this hotel is in city be prepared for ALOT of loud traffic and bus noise. The staff was outstanding. Everyone was gracious, professional, knowledgeable, and helpful. Our housekeeper Mhila was very nice and made sure our room was clean and tidy everyday. Aloha!!🌸🌊☀️
This is gonna seem like a bit of a love song to Cammy at the front desk, but the simple truth of it is that if we ever choose to stay at this hotel again we will do so because Cammy made us feel like family. She gave advice and suggestions for all types of activities. She always greeted us with a big smile and asked for a review of our days events. Cammy provides 5 star service at an otherwise 3 star hotel. THANK YOU CAMMY!
I would recommend this hotel it was very central, clean, and very affordable hotel. The staff was very helpful. The beach was a 5minute walk and that water was spectacular. We had a great time if I go back I'd stay there
Very welcoming service at arrival. Jeff from maintenance extremely helpful as we struggled with the tv remote. Went over and above. Clean, good location, great service all around. The speed shuttle from the airport was excellent -$29 return door to door. I
Before reserving a room for my two daughter's trip to Honolulu, I called the hotel & spoke to the front desk. Princess was more than helpful, friendly and patient with all of my concerns and questions. She put me at ease and I felt secure reserving a room for their one week stay in Waikiki. Every time I called the hotel to speak with someone (which was many), EVERYONE was kind and more than generous with their time, making sure all my questions or concerns were answered and assuring me they had kept an eye on my girls. My daughters had a wonderful time exploring Waikiki & found this hotel to be convenient in its location. They loved the staff. They enjoyed the room immensely and felt more than comfortable. My daughters returned home safe and happy. I'd like to mention I was beyond impressed with Kai. His professionalism, kindness, generosity and aloha was beyond what I expected. I would recommend to anyone traveling to Hawaii, spending time near Waikiki, to stay at the Waikiki Gateway.
The location is very nice, nearby both the airport and the Waikiki beach. Taking taxi from airport to this hotel is about US$40. The staff are very nice. One staff can speak Chinese. I got early check in at 12:00 with no extra charge. The check in services was very efficient.
Checked in on 13/6/17 in room 709 out 22/6/17. My first impression was that the room needed doing over. The shower was not the best I've had as it took a while to get it sorted out. The door getting into the room had a gap of around 2 inches at the bottom that I wasn't impressed about. My biggest gripe was that they had WIFI and I had to go down to the reception every night to get descent coverage. I was skypeing my partner and people walking past and talking at the top of there voices made it hard to talk, but I got used to it after a while. The breakfast in the morning was great. I found HAYLEY a lovely person to get on with and her and Val just top the day off nice first thing in the morning. Miles was great he would do anything we asked of him.
- Close to Ala Moana Center and Honolulu Zoo
- Free breakfast
- Free WiFi in rooms and public areas
- Outdoor pool
Located in Waikiki, Waikiki Gateway Hotel is within a mile (2 km) of popular sights such as Ala Moana Center and Honolulu Zoo. This 188-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. It's also close to University of Hawaii at Manoa and Diamond Head.
Free breakfast is included with your stay.
All 188 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and desks.
At Waikiki Gateway Hotel, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. Valet parking is offered for USD 29.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, free newspapers, and laundry facilities.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 142 reviews