Holiday Inn Express Honolulu - Waikiki2.5 out of 5.0
Recent guest reviews
Although we started off on a bad foot due to the fact it took us a half an hour to find the hotel because of lack of signage we ended ok. The front lobby was a total demo and we were sold on the pool which wasn't open. The elevator wasn't working as it should and parking was limited. The price was right though. It was way under Value compared to other local hotels. The rooms had been tastefully renovated and were clean which is very important. We had a great view of the ocean and it was within walking distance to downtown Waikiki. We were a short less than 3km from the cruise port. The hotel staff took care of our parking and gave us a discount due to the inconveniences. The staff was very friendly and no doubt dealing with lots of unhappy inconvenienced travellers. They turned our experience around and for that I give 4 stars.
We had a very pleasant stay at this hotel, Kids loved the pool as well as the spa. I was sooo happy to sit in the spa and watch the kids swim. The games room was not yet open as they were waiting for staff to be appointed. It was nice to get coffee early in morning downstairs that was fresh every morning. Breakfast was wonderfull with lots of choices. Loved the hawaiian yogurt. Staff was friendly everywhere in hotel and helpful. Gladys that works in reception is so special and she always asked about our day and gave us good advice as to where to go to explore. Abc stores is just a 3 min walk out of hotel to grab some goodies or snacks and drinks. The room had a great view over mountain and of the ocean as well as diamond head volcano. We will return for sure. only thing that was a down side was the a/c noise.
We were in despair trying to find a good deal during February and were resigned to the fact that we would probably be less than impressed for the budget we had. The newly re-furbisheded Holiday Inn was a very pleasant surprise. We arrived on an early flight several hours early for check-in and were thrilled to be told they had our room ready and we could check-in early (we were happy to leave bags but were so happy to actually get a shower and sleep instead, winning ! The gorgeous lady even gave us a ticket for brekkie as it was about to close. We were so very grateful to her for being so thoughtful. The breakfast daily was a-mazing with plenty of variety, healthy options and a pancake machine (we are easily amused) even had our fave yoghurt and soy milk (tick tick) . Our room while small had two massive comfy beds and a newly fitted modern bathroom (with bath ), nice flat screen tv and excellent air conditioning which was so welcome as we had some very very hot weather during our stay. I really couldn't fault this hotel, the location is brilliant, easy walk to the beach and buses at your door (we used the free shuttle many times also which was slowish but if you had get the app you can plan better) very handy to get to Ala Moana or the bus exchange stops.
I stayed at this hotel for a week and the service was excellent. While the rooms are small, they are well-appointed. Plenty of plugs for all your electronics, plus a small fridge and microwave. It was perfect as a place to sleep at night, but not really to hang out at. The breakfast was amazing!! The best I've ever seen at a Holiday Inn Holiday. It's setup for the large number of people who come through. On the downside, it was being remodeled while I was there, so there was limited elevator availability. This was a particular issue for the express elevator as the wait seemed to be a while. I usually took the lower level elevator and walked up the stairs to my floor. It also meant there was limited parking. I was always able to find parking, but I didn't stay out late. Overall, I'd definitely stay again!!
Just completing the refurbishing of this now named Holiday Inn Express Honolulu, formally Maile Sky Court. Staff was very friendly and registration easy. Rooms were clean but on the smallish side. We had a king bed and barely enough room for the sitting chair and dresser. Microwave and fridge took up have the hanging closet space. Nice if you are mainly using the room for sleeping. Lots of outlets for recharging devices and large flat screen TV. The AC was a problem in that it is a window unit and loud. It was located pointing to the head of the bed that made for cool draft. Many restaurants close by and in walking distance. We loved the Pau Hana Street food venue on Beachwalk. Walk to the closest beach was about a 15 minutes. Parking located on floors 2/3 were adequate and cost comparable for Waikiki. Easy in and out as it is on a side street. There is a pool and large hot tub on the 5th floor with lots of chairs available.
I am sitting at the complimentary breakfast as I write this review (by the way the breakfast is very good). The front desk also is very friendly along with the normal non management waitstaff. Rooms as others stated are very small, similar to a slightly upgraded room on a cruise ship, but they actually did a great job posturing the rooms. This is pretty much all the good I can say about this place, as when I walked through to get breakfast I tried to explain why I didn't have my ticket. To make a long story short I was at the gym, and attempted to go up to the 39th floor to obtain my ticket but from the gym you have to cross over elevators, and when I tried to cross over construction workers were hammering the tile. I still tried to cross over but I was yelled at by a construction worker that I couldn't leave this elevator on this floor. So I figured I'd explain my story to the "gentleman" that obtains your ticket. When I explained this to him he was as rude, and I mean as rude as can be and said I couldn't enter. I tried to show him on my IHG app that I was staying here, but he wouldn't even look. Finally, he asked me what room I was staying in, and let me through after he belittled me, and made me feel like a fool. Construction noise is from 9am until 7pm or so. The pool area is nice, but pool couldn't handle more the five to seven guests at a time, but hot tub is enormous. Also, they must have a seating area with loungers for well over a hundred people, hopefully they don't all try to get in the pool at the same time. When this hotel is complete I'm sure it will be half way decent, but unless you want to hear construction noise and deal with all the other deficiencies of this hotel I wouldn't stay here. Also, before I booked I checked construction progress, and was told all construction was to be completed by the end of January, well here we are flirting with April. Also, I am an IHG platinum member, and I will be contacting a representative when I return.
Finally a work trip to Hawaii! Since I am a spire elite IHG member I alwayse look to stay in that chain first. Unfortunately the Waikiki Beach Holiday Inn was booked so I chose to stay at the Holiday Inn Express just down the street. There are some pros and cons about my stay and the hotel that leave me questioning if I chose wisely. Cons- 1. The sineage was difficult to see so I had to circle the blocks of one way streets to figure out where the place was. 2. The room was very small (king room with a ocean view). I paced it out and it ended up in the neighborhood of 200 square feet. After you put a king bed in a room that size. There is no desk to do any work, no real dresser to unpack if you are staying a while. There is hardly room to use the ironing board. DO NOT get this room thinking two people can stay in it comfortably. 2A. The bathroom is very small as well. There is no counter to place your toiletries. The TP holder even gets in the way when you are sitting on the toilet. 3. The pool closes at 6:00 PM. Yup, if you wish to use the pool or sauna, you must finish by 6:00 PM. 3A. If you are in one of the higher rooms and you want to use the pool or exercise room. You must ride the elevator down to at least the 3rd floor, then get on a second set of elevators to go back up to the 5th floor. 4. The place was under construction when I stayed there. Some of basic services that I usually get at a IHG was not avaliable - the little store that sells snacks and water was not avaliable due to construction. A fair amount of the parking was taken up due to the construction. The lobby seating area was very inadequate due to the construction. 5. Many of the parking spots in the (pay $27/day extra to park ) parking garage are small or compact. Meaning passengers typically have to get out of the vehicle before you shimmy your way into one of the spots. Pros - 1. The room was clean.... but shouldn't that be expected wherever you stay? 2. There is a parking garage - street parking is difficult to find here! 3. The ocean view rooms have great views! 4. It's not that far of a walk to food, shopping and clubs. The beach is a decent stroll, but totally doable. Long and short of it, if I were to come back, I would look into maybe staying in a suite. I may even explore staying someplace else.
When we were there the hotel was obviously still in refurbishment. The place looked like a building site when we got there and improved from there. The front desk seems as though it is almost out on the pavement. I was completely won over by the delightful Front desk staff about whom I have nothing but praise. They were great fun and have a wonderful attitude to their guests. The room was tiny. I did not care. I am not in Hawaii to sit in my armchair and concern myself about the price of handbags at Louis Vuiton. How people with their vast suitcases cope I do not know, and as I long since learned to travel light, it is, Thank God, no concern of mine. There was an Air Conditioner that made rather a noise, so we stopped that and opened the window and managed perfectly. We slept well. There was a coffee pod machine and we managed to use it to make tea in the afternoon when we got back from the beach. The bed filled the room - but it is a bedroom not a ballroom. We had a fair view - although the hotel that we were assigned the second time (we left to go to the Big Island for a few days. Breakfast was pretty good. For some reason now, it seems impossible for them to serve Orange Juice rather than Orange flavoured water, and don't be late as the door are slammed shut at 10.00am sharp. There were two real niggles. On one occasion the room was still not cleaned at 4.45. and on another at about 3.30. We were irritated as we wanted to nap as we were still recovering from jet lag after flying half way around the world.. As soon as we were asleep, the woman came banging on the door. Whoever heard of a room cleaned so late? On the first occasion, the Front Desk had to plead Housekeeping (a law unto itself seemingly) to clean our room. As she had been in other rooms on the floor before 11 - we found this really poor. Car parking is ridiculously expensive. No concession is made to hotel guests and the system is rubbish - it was constantly not recognising the car $26 a night is over the top. Indeed the "Amenity Fee" of $20 per night (before tax) is outrageous. Whatever rate you get, you will be paying at least $50 more in taxes and "Amenity Fees". This fee is, I gather, for the use of the pool and the gym. We used neither. It is utterly iniquitous and is typical of the money grabbing Honolulu hotel attitude. I couldn't care less what other hotels charge - I am not staying in them. Moreover, there were mostly two lifts working at our level, at times there are commandeered by one member of staff delivering towels and blocking the doors with a great yellow cart. We waited one evening 10 minutes for an elevator only to be greeted by this exceedingly surly member of staff who could care less about the guests. So in summary, the hotel is OK. We were fine there. What I would say is that if you pay more than $120 per night - you should look elsewhere. This is a Budget brand charging Four Star prices. The staff were lovely (with one notable exception as I say). Would I return - possibly - can I recommend it - yes with qualifications as mentioned.
The room was very small, no cloth cabinet. The bathroom was small too and very low. The staff was friendly and assisting; late check out was easily provided. The bed was good, the hotel offered a great view and was quiet. The hotel charged $27 per night for the use of the parking garage, which was full.... Had to park in the streets at a parking meter (free from 6pm to 7am). The second night I found a parking meter 5 blocks away.
Newly renovated,fresh and clean.Tower block. Staff,although always busy were friendly and helpful. Breakfasts usual HIE fare but enjoyable. I cant say I enjoyed our stay and whilst I love HIE hotels normally was very disappointed in this one. Parking and going in and out was okay in the end,but the system needs streamlining. The rooms are just too too small for adults. Once we got our suitcases in ,we were quite uncomfortable honestly and were happy it was only a short stay.Reminded me of travellers hotels I saw in Japan. The bedside work station was a nuisance and just added to the crush in the room. I think they should be an option or choice not obligatory. Beds comfortable as always. Bathroom like a cubby house ,tiny,tiny,tiny.We had to squeeze through the door sideways. Air con belted out cool aiir noisily. Some good views from higher floors,if you are willing to stay in the room long enough to look at them.
Located in Waikiki within a short walk of Royal Hawaiian Center, Holiday Inn Express Honolulu - Waikiki is within a mile (2 km) of other popular sights such as Ala Moana Center. This 596-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Diamond Head and Aloha Tower Marketplace are also nearby.
Free hot/cold buffet breakfast is served each morning from 6:30 AM to 9:30 AM.
All 596 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can enjoy free WiFi and TVs. Hair dryers and phones are other standard amenities.
At Holiday Inn Express Honolulu - Waikiki, guests enjoy an outdoor pool, a fitness center, and a spa tub. Self parking is offered for USD 27.23 per night. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Additional amenities include free WiFi in public areas, a business center, and free newspapers.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 32 reviews