Grand Waikikian by Hilton Grand Vacations4.0 out of 5.0
Recent guest reviews
We made a 1 bedroom reservation 7 months ahead of arrival. For some reason, we were placed in an "Accommodating Room". The same evening that we had checked in, I call the front desk to request a different room, due to hitting my head on the range vent hood twice and lack of counter space because all of the cabinets were locked and dishes covered the counter space. After a few phone calls back and forth, they said we could change rooms in the morning. The next morning, we had to check out by 10 am then we had to wait until 4 pm to check back in. I asked the front desk staff what was I supposed to do for 6 hours? I had a sick child also. The front desk staff said that they would put my new room as a priority for cleaning. I then received a text message at 3:40 pm saying that my room was now ready. What happened to the priority? Nobody seemed to care that my family and I had to be without a place to go for 6 hours. That was not a good way to start off a vacation. The least HGVC could have done was provide lunch for our family while they were storing our luggage and perishable food.
Great rooms, plentiy of amenities. Close walking to stores and buses. Very busy pools, very busy at check in and check out. Catered mainly for Japanese. Service is intended for Japanese more than other nations.
3 star at best. Hotel is nice but food is overpriced and under impressive. Can't get a decent meal anywhere at the hotel. Breakfast buffet for 4 cost us $200...NOT worth it. People are super nice. Service needs improvement. Beautiful setting but I guess we were hoping for less corporate and more culture...guess that's what you get at a Hilton.
We own in Vegas at the Elara and used exchange points to stay here. First, this hotel complex is a village, complete with a doctor, shops and restaurants. The kitchen was not as well equipped as we have seen in other exchanges. But the service was excellent. Staff friendly and helpful. The washer/dryer was efficient. (vegas takes forever). There is an arrival/departure lounge that has showers, private changing rooms, beverages and space to relax if you have to wait for your room or your flight home. Staff did not push for an owner update, respecting that this is a vacation. Hint: if you are retired military and have a car, park at the Hale Koa garage, across the street! Very reasonable.
I was 3 nights here in Feb 2017 with my family, we were in a 2 bedrooms Suite and it was really suitable for our family. All furnished with kitchen, washing machine as well. Just need a short walk to the lagoon and the beach. Will definitely come back here when back in Honolulu.
The Grand Waikikian is 1 in large Hilton complex of hotels, each with own pool and amenities. I was disappointed this property doesn't have a fitness room. There is a small one available at a sister building. The rooms are great, full kitchen, washer, dryer, etc.. only silverware and plates for 4. I didn't give it a 5 star because I had to wear earplugs to sleep nightly. This property is roadside and I could hear every passing vehicle And the beep beep of delivery trucks and tour buses that arrive very early. If you're a sound sleeper it may not bother you. The property is clean and well located near its own market place and the iconic Tower with its colorful rainbow colored mural gracing its side. It brought back memories of the original Joni Mitchel song later famous by the Counting Crows ..." they paved paradise and put up a parking lot". After reading previous Trip Advisor posts, we did try eating at Tropics by the sea walk and enjoyed to music. They only take reservations for large groups. Music began at 5:30, we arrived at 6, there was already a line. The food was good, had a mushroom pizza. We did not eat at Tapas as others suggested because it felt land locked within another hotels outer area. They do have their own music. You can use your passport given out at check in for a 10% discount. At this time the sunset is around 6:30-6:40, very well worth watching nightly. There is a walkway and areas to sit at, bring your own drink in a plastic container and camera and enjoy: no reservations needed. I found the sunsets to be more colorful here, beating out Key West- A naturalist explained that it's due to "vog". It's the fog caused by the eruptions of the Kilaweah volcano from the island of Hawaii. The sunsets have more pinks and purple hues that continues lighting up the horizon well past the actual sunset. Within the hotel complex there is a Marketplace with several places to eat. They may not be seaside but you can take to go. I highly recommend Blue Water Shrimp. We are there twice and their portions are abundant to share or save for later. The squid or calamari steak was superb. Check it out. The prices for chairs and umbrellas are high. The Hilton says they don't control that. See picture for poster with rates. You can sit on towels, then move to chairs poolside or walk to nearby Walmart and buy your own. It's a choice. There are small store mixture of food and items called ABC stores, can't miss them. There are over 40 in the island. Every other store is an ABC. The hotel is well located within walking distance to MC Donald's, Subway, I Hop, lots of variety nearby so use your google maps to see. Overall, it was a good experience to savor Hawaii. We took a Viator trip to Hawaii to see volcano, well worth just full day. We also did the whale watching out of the Honolulu port aboard the Star of Honolulu, great trip saw whales. The bus system is available at bus.org. Check it out, convenient and reasonable for $2.50 each. Hawaii and its history is unique and adds a different dimension to what I knew about our US History, as Hawaii became a state in 1959.
My wife & I together with another couple spent 1 week at the Grand Waikikian, part of the Hilton collection of hotels in Waikiki. We are HGVC members and have stayed at a few properties. The Hilton property is in a great location; one end of Waikiki beach on a wide strip of beach. On 2 mornings we walked the entire beach which was a lovely walk past different hotels & people watching. The complex of hotels has a 'village' of shops in the middle and some decent hotels spread across the properties. I can see that you could spend most of your vacation in & around the Hilton complex and have a great time! When I booked I was told that the Grand Waikikian was the best of the hotels on the property. Certainly the suite was very well laid out and appointed to be extremely comfortable and functional for 2 couples. One of the best properties I've seen in that regard. Common facilities in the hotel itself were excellent. All the staff we dealt with were very friendly and helpful. One thing that surprised me was that this hotel is the furthest from the beach of all the Hilton hotels on the property (not that far, but not on the beach) and our room faced away from the beach even though we had one of the higher categories of suites. Obviously there are plenty of rooms in the Grand Waikikian with great water/beach views, but it would have been nice to have one. Maybe there was a different room category for those with a view, but I didn't notice when booking. The only other thing I found odd was that they have a policy with valet parking that you can't call down and have them bring your car around but you are supposed to come down and only then ask for your car. Its a very small thing, but I use valet parking at dozens of hotels every year and the whole reason I do is so that I can call down for my car rather than having to go to the garage myself and get it. Someone said that it was because some guests had been calling down and taking a long time to arrive, therefore causing them difficulties. Sounds like they've decided to punish all guests because a few had been causing them problems. ("Customers can be such a nuisance some times!") While I've highlighted 2 negatives I should emphasize that in context of the entire 1 week stay they are very minor and we entirely enjoyed our time at the Grand Waikikian. I would definitely stay here again, and would only find out what I needed to do to get a beach/water view.
We stayed here at the Grand for a total of 7 days and it was great. The village allows you to experience several other properties on your own time. The location is perfect. We were able to walk to several different areas in the city without breaking a sweat or the bank.
We're HGVC members and have stayed at a few different properties- this one is one of the nicest. Beautifully decorated - with in-room washer and dryer, walk-in shower - we didn't need the hot tub but it's part of the "plus" rooms. Staff was friendly and location can't be beat. It's on the Hilton Hawaiian Village property so several pools to choose from as well as the lagoon with beach toys. The beach is larger at this end and seems less hectic. Pools get busy (spring break) so plan accordingly to spend time there in the morning when it's less crowded) LOTS of food and shopping choices in the Village. We liked Round Table pizza and the Tropics best. Stop by for a sample of the Hawaiian Cookies and you'll buy them all. A little treacherous crossing the street to the parking garage (did intention its spring break?) so be careful. Rooms are very clean and updated and staff will bring more towels etc if you're between cleanings (every 5 days). We were asked to join an owners meeting but no pressure when our schedule didn't allow. We loved our stay and recommend this hotel for young or older families or couples enjoying the islands.
Had a great family vacation! Facilities are great and the staff was excellent! Would love to stay again when we come back. I would highly recommend staying here to anyone looking for a great affordable vacation.
Located in Waikiki within a mile (2 km) of Ala Moana Center, Grand Waikikian by Hilton Grand Vacations is within 2 miles (3 km) of other popular sights such as Honolulu Zoo. This 4-star hotel has 331 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. On the beach, it's also near University of Hawaii at Manoa and Aloha Tower.
For your convenience, breakfast is available for a fee. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
The 331 air-conditioned accommodations feature kitchens and balconies, and there's space to spread out with living rooms and dining areas. LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Washers/dryers, MP3 docks, and sofa beds are also standard.
Grand Waikikian by Hilton Grand Vacations features a full-service spa, an outdoor pool, and a children's pool. Valet parking is offered for USD 36 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a spa tub, WiFi in public areas, and a gift shop.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 1164 reviews