2/10 Terrible
Guangyan
Nov 30, 2025
This was, unfortunately, the worst hotel experience I have ever had. The facilities are extremely dated, and the parking situation is confusing and poorly managed. On top of that, several staff members demonstrated passive-aggressive or even openly aggressive attitudes toward guests.
To begin with, the parking garage layout is extremely tight. When I attempted a three-point turn at the entrance because the space was so narrow, an old cranky parking attendant actually yelled at me. The next morning (11/27), things became even worse. The machine did not issue us a parking ticket the previous night because our parking pass expired at 10:30 PM. When exiting the garage, the same parking attendant insisted she would charge us $90 for “no ticket,” even though this was due to the machine not dispensing one.
I went to the front desk to report the issue, and the staff member there repeatedly said that the garage “has nothing to do with the hotel.” If that is the case, then why are guests being directed to park there? A second staff member came out and immediately took a very defensive and confrontational tone, telling me that I “needed to understand” that without a ticket I must pay $90. The attitude from both the garage staff and the hotel staff was unprofessional, dismissive, and frankly shocking.
This experience left me extremely disappointed. Based on the condition of the facilities and the conduct of your staff, I would never return to this hotel.
Guangyan
Stayed 5 nights in Nov 2025


































