Total disappointment, the worse was the pool. Not only is it not like the pictures, the security was clueless and rude. Wouldn’t let us in even though we checked in but wouldn’t call the front desk to check. Then when we were finally let in I was told only half my family could go in at a time, then he changed his mind and said we could all go but once my husband started to play with the kids we were told we were breaking rules and kicked us out. when no one was running, jumping or yelling. You also can’t have a floaty or anything to swim with but your body. The hot tubs are cheaply bought from home depo and are grossly sticky. Our room smelled like piss and I asked to have batteries for the dvd remote since the tv only has about 5 channels it’ll allow you to watch and no one ever came and the front desk wouldn’t give me any. I asked 4 times and I got no help. The elevators have moving blankets hanging from ceiling down and it’s super creepy. Not only does it feel like it’s going to break but it takes 5min to even get to you. I’ll never stay here again, I really wish I could get a refund. Took my family on a vacation that we were super stoked about and the hotel was completely ghetto and the workers are very lazy and rude as heck.
The first room they put us in was old, dirty and cockroach infested. After two treatments didn’t work to remove the cockroach’s we asked for another room. The new room was more updated, but still fairly dirty, however never saw another cockroach, so was happy about that. Probably won’t stay there again.
Amazing
Great for families. Full kitchen to save money on dining. Very fast internet 250mbps quick stroll to the beach and shops
Upon checking in we were told housekeeping comes every 3 days. We stayed for two weeks and had housekeeping two times total. At about day 8 we asked and were given a rude answer by the front desk. Then we were given clean sheets to make our own bed, given towels while no one came to get the old towels. Literlly had to call or visit the front desk for more toilet paper. On multiple occasions (since there was no regular housekeeping) we had to set our trash in the hallway so it could get picked up(hours later).The parking garage is a nightmare of a hassle. On two separate occasions it took us over 15 mins just to enter the garage and about 5-6 more mins to find a spot. The garage is also extremely narrow and fighting the general public for spots. Overall the staff had a real "dont care attitude". The coffee and breakfast sandwiches were above average so that was nice. I would most likely choose to stay elsewhere when when returning to Oahu.
The unit we were in was very run down. I've stayed at such a run down place such as this. We didn't even relax in the living room because the sofa looked so old and dirty.
Room was very dated popcorn ceiling drab drapes and spattered painted walls. Overall did not meet cleanliness or modern expectations also bed was hard and after 5 nights better to not ever visit again
The front area was the nicest part.
The rooms are spacious. Beautiful view. Nice kitchen. Very convenient location walkable to shops and the strip on Waikiki and the beach
Close to places
Full Kitchen, Good size. Property, Rooms, Furniture - OLD and Tattered. No Dining, Barely a sundries shop, No Bell or Valet. Parking Extremely limited.
This property needs the remodeling,poor condition.
Convenient location, clean, good services
Elevators took forever and beds were so old they made creaking sound. Humid in the hallways and smelled. Parking structure were designed so low and parking slot were compact. The staff were nice. But the property definitely needs a lot of TLC.
The stove was not in great shape, all the burners were tilted. Everything else was great. Very nice having the pool / beach towel service.
Good location and very good service very nice people
I liked that closeness to the ocean. I liked the lobby, very pretty. I did NOT think our room was very clean or kept modern. The couch was horrible and the 3rd night we were given a sofa sleepaway which wasn't a whole lot better. The bathroom could have used a facelift, the kitchen was older, walls needed painted.
Located in Waikiki, Aston at the Waikiki Banyan is within a 10-minute walk of popular sights such as Waikiki Beach and International Market Place. This 172-room aparthotel has conveniences like a restaurant, an outdoor pool, and a spa tub.
Enjoy a leisurely bite to eat at Banyan Breeze, the aparthotel's onsite restaurant. Get a pick-me-up at the coffee shop/cafe.
Each apartment is individually decorated and features a kitchen and a lanai, and there's space to spread out with a sitting area. Guests can expect to find a 32-inch LCD TV with cable channels and a DVD player. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a coffee maker, a safe, and an ironing board. Housekeeping is available on request.
Aston at the Waikiki Banyan offers an outdoor pool, a sauna, and free WiFi in public areas. Self parking is offered for USD 35 per day. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a spa tub, express check-out, and a terrace.
Total disappointment, the worse was the pool. Not only is it not like the pictures, the security was clueless and rude. Wouldn’t let us in even though we checked in but wouldn’t call the front desk to check. Then when we were finally let in I was told only half my family could go in at a time, then he changed his mind and said we could all go but once my husband started to play with the kids we were told we were breaking rules and kicked us out. when no one was running, jumping or yelling. You also can’t have a floaty or anything to swim with but your body. The hot tubs are cheaply bought from home depo and are grossly sticky. Our room smelled like piss and I asked to have batteries for the dvd remote since the tv only has about 5 channels it’ll allow you to watch and no one ever came and the front desk wouldn’t give me any. I asked 4 times and I got no help. The elevators have moving blankets hanging from ceiling down and it’s super creepy. Not only does it feel like it’s going to break but it takes 5min to even get to you. I’ll never stay here again, I really wish I could get a refund. Took my family on a vacation that we were super stoked about and the hotel was completely ghetto and the workers are very lazy and rude as heck.
The first room they put us in was old, dirty and cockroach infested. After two treatments didn’t work to remove the cockroach’s we asked for another room. The new room was more updated, but still fairly dirty, however never saw another cockroach, so was happy about that. Probably won’t stay there again.
We would like to thank you for taking the time to leave a review of The Aston Waikiki Banyan. We apologize for any inconveniences this may have caused you. We strive to make guest experiences memorable, We will work with appropriate departments to improve guest vacations. Aloha
Amazing
Aloha Steven and thank you for taking the time to share your rating with us. We are so glad to hear that you enjoyed your stay. We would love to welcome you again in the future! Mahalo and a hui hou (until next time)!
Mahalo for choosing to stay at the Aston at the Waikiki Banyan. We strive for excellent reviews, please share with us any concerns you may have to improve guests' experiences. Aloha
Great for families. Full kitchen to save money on dining. Very fast internet 250mbps quick stroll to the beach and shops
Aloha Marvin and thank you for taking the time to share your rating with us. We are so glad to hear that you enjoyed your stay. We would love to welcome you again in the future! Mahalo and a hui hou (until next time)!
Upon checking in we were told housekeeping comes every 3 days. We stayed for two weeks and had housekeeping two times total. At about day 8 we asked and were given a rude answer by the front desk. Then we were given clean sheets to make our own bed, given towels while no one came to get the old towels. Literlly had to call or visit the front desk for more toilet paper. On multiple occasions (since there was no regular housekeeping) we had to set our trash in the hallway so it could get picked up(hours later).The parking garage is a nightmare of a hassle. On two separate occasions it took us over 15 mins just to enter the garage and about 5-6 more mins to find a spot. The garage is also extremely narrow and fighting the general public for spots. Overall the staff had a real "dont care attitude". The coffee and breakfast sandwiches were above average so that was nice. I would most likely choose to stay elsewhere when when returning to Oahu.
Aloha William. Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests and it appears that we missed the mark in this instance. We really appreciate your valuable feedback regarding the front desk and housekeeping in which our hospitality has room for improvement, and will share this feedback with our management. Should future travel bring you back to Hawaii, we hope that you will give us another chance. Mahalo and a hui hou (until next time)!
Aloha for your review. Can you please share with us your experience and how we can improve moving forward. Mahalo
The unit we were in was very run down. I've stayed at such a run down place such as this. We didn't even relax in the living room because the sofa looked so old and dirty.
Aloha Ann and thank you for your review. We are truly sorry your room was not up to your expectations. As all of the units are individually owned, we will definitely address this issue and will hopefully be implementing a mandatory renovation process for our few dated rooms. We appreciate your valuable feedback as it will help us to improve our overall guest experience, and we also hope for another opportunity to provide you with an improved vacation experience in the future. Mahalo.
Room was very dated popcorn ceiling drab drapes and spattered painted walls. Overall did not meet cleanliness or modern expectations also bed was hard and after 5 nights better to not ever visit again
Aloha Matthew and thank you for your review. We are truly sorry to hear that you found the beds uncomfortable. As you may know, all of the units are individually owned, but we will definitely address this issue and will hopefully replace these uncomfortable mattresses. We appreciate your valuable feedback and hope to welcome you for an improved experience soon. Mahalo.
The front area was the nicest part.
Aloha Cindy and thank you for your rating and review. We are truly sorry your room was not up to your expectations. We hope for another opportunity to provide you with an improved vacation experience in the future. Mahalo.
We apologize for your less than satisfactory experience. Would you please kindly elaborate more about your situation. Do you have names and times? Room Number, dates of stay?