Holiday Inn Express Newcastle Gateshead by IHG

3.0 star property
Hotel with free breakfast, near Intu

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Photo gallery for Holiday Inn Express Newcastle Gateshead by IHG

Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Exterior
Lobby lounge
Exterior
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Clasper Way, Newcastle-upon-Tyne, England, NE16 3BE
  • Place, Intu
    ‪16 min walk‬
  • Place, St. James' Park
    ‪7 min drive‬
  • Place, Quayside
    ‪7 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪8 min drive‬

Room options

Standard Room, 1 Double Bed (with Free Hot Breakfast)

9.0 out of 10
Wonderful
(35 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Twin Beds (with Free Hot Breakfast)

9.0 out of 10
Wonderful
(18 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Standard Room (with Free Hot Breakfast)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

9.6 out of 10
Exceptional
(13 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Twin Beds, Accessible (with Free Hot Breakfast)

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Newcastle-upon-Tyne

Located in Swalwell, Holiday Inn Express Newcastle Gateshead by IHG is 0.8 mi (1.3 km) from Intu and within a 10-minute drive of other popular attractions like Chinatown. This 134-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Intu - 16 min walk - 0.9 miles
  • Castle Keep - 6 min drive - 4.1 miles
  • The Glasshouse - 7 min drive - 4.3 miles
  • St. James' Park - 7 min drive - 3.4 miles
  • Quayside - 7 min drive - 4.4 miles

Getting around

  • Bank Foot Station - 6 min drive
  • Metrocentre Station - 20 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Popeyes Louisiana Kitchen - ‬15 min walk
  • ‪YO! Sushi - ‬17 min walk
  • ‪IKEA Restaurant - ‬13 min walk
  • ‪Buffet King @ Metro - ‬18 min walk

About this property

Holiday Inn Express Newcastle Gateshead by IHG

Hotel with free breakfast, near Intu
Holiday Inn Express Newcastle Gateshead by IHG features free WiFi in public areas, coffee in a common area, and a meeting room. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a TV in a common area, a water dispenser, and a vending machine.
32-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great Room louge

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet, per stay
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and mobile payments. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Newcastle Metrocentre Newcastle-upon-Tyne
Holiday Inn Express Newcastle Metro Centre Hotel
Holiday Inn Express Newcastle Metro Centre Newcastle-upon-Tyne
Holiday Inn Express Newcastle Metro Centre Newcastle-upon-Tyne
Hotel Holiday Inn Express Newcastle - Metro Centre
Holiday Inn Express Newcastle - Metro Centre Newcastle-upon-Tyne
Holiday Inn Express Newcastle Metrocentre
Holiday Inn Express Newcastle Metro Centre Hotel
Holiday Inn Express Newcastle Metro Centre
Express Newcastle Metro Centre

Frequently asked questions

Is free cancellation available at Holiday Inn Express Newcastle Gateshead by IHG?

Holiday Inn Express Newcastle Gateshead by IHG provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Holiday Inn Express Newcastle Gateshead by IHG?

This hotel is situated in Swalwell within a short 15-minute walk of Intu. You'll also find St. James' Park and Quayside within a short drive.

Is parking available on site at Holiday Inn Express Newcastle Gateshead by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and bicycle parking are also available.

Does Holiday Inn Express Newcastle Gateshead by IHG feature a casino at the property?

No, Holiday Inn Express Newcastle Gateshead by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Newcastle Gateshead by IHG?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Holiday Inn Express Newcastle Gateshead by IHG?

Couples will appreciate amenities like a bar, a restaurant, and free breakfast at this hotel.

Are there hot tubs at Holiday Inn Express Newcastle Gateshead by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express Newcastle Gateshead by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Express Newcastle Gateshead by IHG serves free continental breakfast at Great Room louge.

Will Holiday Inn Express Newcastle Gateshead by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Holiday Inn Express Newcastle Gateshead by IHG for a fee of GBP 30 per pet, per stay.

Does Holiday Inn Express Newcastle Gateshead by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Holiday Inn Express Newcastle Gateshead by IHG?

The closest major airport to Holiday Inn Express Newcastle Gateshead by IHG is Newcastle Intl. Airport (NCL), which is 7.5 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Express Newcastle Gateshead by IHG?

No, at Holiday Inn Express Newcastle Gateshead by IHG, there aren't any guestrooms that list a balcony.

Holiday Inn Express Newcastle Gateshead by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 1004 reviews
Rating 8 - Good. 305 out of 1004 reviews
Rating 6 - Okay. 78 out of 1004 reviews
Rating 4 - Poor. 23 out of 1004 reviews
Rating 2 - Terrible. 9 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Short family trip for family event, enjoy the stay and experience. Good services.
Stayed 2 nights in Jul 2025

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Meh

Hotel was spotless, staff were fab, only downsides were the bed was unbelievably hard so we barely slept, water pressure in the shower was so low I could wash my hair, and with the weather as hot as it was and no air con in the room it was unbearably hot in there. Purely down to how uncomfortable bed was we won’t book another hotel from this chain.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be going back

Nice hotel. Clean room and bathroom. Very comfortable bed. Nice choices for breakfast.Free parking and good location. Choices of places to eat within walking distance.
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Serena

Stayed 1 night in Jun 2025

6/10 Okay

David

Stayed 1 night in Jun 2025

4/10 Poor

Kathy

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Property is in a good area for travel and nearby places of interest. Property was not clean, the carpets in the room were filthy, hallways were not clean at all. Staff was friendly and helpful with the exception of Ellison. He is in dire need of cheering up, showed no motivation for anything or anyone at all. He was on his phone when we were having breakfast and just the general aura of this boy was not good. He should not be at the front of house. Breakfast was OK, bit disappointing with quality of the food. The beds were not great but not bad either. Would I stay again? Not sure but probably not
Stayed 2 nights in Jun 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another very comfortable stay

Very comfortable room, nice bathroom facilities. Welcoming, friendly staff. Excellent breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

shelagh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was given a wheel chair connecting room which was not needed or asked for?
Stayed 1 night in Jun 2025

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel, always stay here because it has accessible rooms. Very clean , excellent staff , good breakfast and easy parking. Convenient for the A1.
Stayed 2 nights in Jun 2025

10/10 Excellent

Samantha

Stayed 1 night in May 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walk in shower! USB by bed. Good breakfast. Very clean, great.
Stayed 1 night in Jun 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stopover

We stayed here for the third time in a few years and on the whole we were happy with it. The receptionist wasn't very friendly on our arrival and we felt unwelcome which isn't usual for here. Although the room had a fan and the curtains had been closed it was still very warm indeed. The fan was so noisy we had to turn it off during the night in order to get to sleep so it was very hot. We took the duvet out of the cover in order to be a bit cooler. The bed seemed smaller in width than I remember it.
Stayed 1 night in Jun 2025

10/10 Excellent

Yang

Stayed 1 night in Jun 2025

10/10 Excellent

Ray

Stayed 3 nights in Jun 2025

8/10 Good

HARRY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just fine the staff was polite and caring there was nothing to dislike a great stay this was the second time at the hotel and will be back
Stayed 3 nights in Jun 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

james

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Our room car
Stayed 1 night in Jun 2025