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Cairn Hotel Newcastle Upon

3.0 out of 5.0

Recent guest reviews

Stayed here NYE 5 couple late 40's - 50's , booked back in October and the hotel tried to cancel all 5 rooms one week before NYE due to having a non group policy , even though we were couples. After a week of wrangling and heating discussings with thier management and who backed us they allowed the booking . I then got a call from thier manager Rebecca who was extremely apologetic and said they had got thier infomation wrong and as a apology would upgrate my room as lead name and leave some nice gifts in there . On arrival rebecca was on holiday and had of course not done anything about this ! hadnt event left a note to say she had been in contact !! they very unpleaset man on reception was less than helpful and asked it to leave it with him . We went for lunch on 97 & Socail which was very nice , good food , pleasenat staff and nice decor in the bar. When we went back to check in a lady was on reception who knew of the issues and changed one of our deluxe rooms to standard room rate saving us £22 She had left gifts in the room , which turned out to be two boxes of Chocolates , one being out of date ! which were given back on departure ! The bedroom was one step up from Student accomoation , Bed was a small king to say the least more of a double , the pillows were hard and they had the most useless mirror on the dresser i have ever seen ! . The bathroom was cold and the shower and odd instalation ! and we were directly above an extremely loud bar. Someone descrbes this as faulty towers, i would agree the stay was disapointing shambles, at an inflated costs for NYE Both resturants were nicly decorated and the food was good, Breakfast was a shambles with only two staff and a full hotel, 2 staff had not turned in being new years day which cant be helped but there was no managment in site to help ! our friends waited 20mins to get in to the resturant simply because there was not clean tables and when they did get in there was no food left

We stayed here for the weekend in August...the room itself is perfectly nice, as in the decoration and general facilities (the dining area is really great). A 40 min walk or quick bus journey into the centre. We would have rated higher but the noise from the below bar was really loud at night, and there is a permanent cooking smell that comes up from the kitchens downstairs...wouldn’t stay here again for those reasons but perhaps if you’re in Newcastle for the nightlife, it would be fine!

We only stayed overnight but the staff were extremely helpful and the room was very nicely furnished and a little bit quirky. I thought it was reasonably priced and the bar downstairs did very nice food although the music was a bit loud. Would recommend a visit

We stayed at the Cairn hotel for two nights. The room we were given first had a distinct smell of sewage; when we complained, we were assigned a new room with no problems. The rooms were fairly small, but nicely decorated, and clean. At the end of the bed was a massive flat-screen TV. Coffee and tea facilities with lots of biscuits. The bed was comfortable. My only criticism was that the walls in the hotel are very thin; the noise from the hall way and our neighbours was distracting, and during a busy period might wake you up.

Recently visited this hotel and booked a cosy room. The room was very well served with tea coffee, a fridge iron and ironing board there was no hairdryer but I think this was probably overlooked as it did advertise one and I didnt ask for another. The shower was great with plenty of shampoo and shower gel. There is air conditioning and heating that you are able to adjust for your own needs. The bed was comfortable but was right up against the wall meaning if you are sharing a bed someone has to climb in and out not very dignified or comfortable! We didn't go for breakfast as it was continental and finished at 9.30am. It is within walking distance of the centre of town and close to shops and restaurants. The staff were very friendly and the hotel is clean and tidy.

Friendly welcome when we arrived. Ample parking at the rear. Our room on the 2nd floor was large and airy. Fab hot shower with fluffy towels. Excellently clean and seemed a comfortable bed. Unfortunately we found the TV wouldn't turn on and kept flashing on the opening screen and off again. We weren't able to turn off the TV at all so Informed reception. They too couldn't sort it so we were offered another room. This was smaller again on the 2nd floor but perfectly ok for our over night stay. Yes comfy bed, quiet even facing the main street, extremely warm but redeemed by turning the heater off ! Breakfast was continental style and to my daughter's glee - smoked salmon ! Plentiful but could of been a little more choice. Overall a pleasant and friendly stay and worth the money we paid via

The hotel is in a good location in Jesmond within easy walking of restaurants, bars and shops. The hotel has free parking which is great although make sure that you're not blocked in by another car if you want to leave early in the mornng! I was given room 325 which was freezing. The tiny radiator was reading 18 degrees so a member of staff turned it up to 30 degrees. However, after an hour, the radiator was still only reading 18.3 degrees. It was too cold to sit, let alone, sleep in the room so to be fair, I was then upgraded to a larger, much warmer room which had a much better, newer heating system. Both bedrooms were clean and nicely decorated. Unfortunately,around 5.30pm, the bedrooms lost all power for close on an hour. Since it was pitch dark in our rooms I sat with a few other guests in reception (which is also freezing!). A female member of staff apologised but said that there was nothing that she could do - we had to wait for the electrician to turn up. The power came on of its own accord about an hour later. I accept that these things happen but its rather disappointing that despite the inconvenience, no discount was offered by the hotel - at the very least, I would have hoped that we would have been offered a complimentary drink in their bar whilst we waited for the power to come back on. Pretty poor customer service to be honest.

Came here for Christmas shopping. Our room was lovely and clean very spacious.. But couldn't work our how to do the heating. No instructions. Asked at reception they kindly helped. But on going back to the room not much of an improvement of heat. It's a fan that to be honest I could get more hot air out of my mouth. Being December you need some heat. Breakfast was a nice continental would of enjoyed it better if there was heating on in the dining room! I noticed others kept their jackets on. This is not what customers should put up with. Parking a bit of a disappointment especially as the car was full of Christmas presents couldn't get parked as some inconsiderate people took up two spaces or parked in front of a space that we could of used behind them. Not the hotels fault on that occasion. Room was cold again coming back to it. Really think their heating needs looked into. For such a lovely looking place I felt really disappointed on my stay here due to the warmth. If you don't mind how warm the place should be it's up your street for shopping and the bars.

Located in Jesmond, not a far walk to city centre and plenty of good bars on the doorstep- including the one downstairs. The room was smart but the bathroom very small. Continental breakfast was good. Staff very friendly and helpful. In summary, a good value stay in a nice part of Newcastle, however don't expect to be blown away by the boutique bedroom.

Stayed just one night here on way to travel to Edinburgh the next day. The hotel was good price... room modern but small. Everything needed for a nice stay. Also nice little extras. There was bottled water in fridge tea and coffee. There is a bar attached to the hotel which was really nice for a couple of drinks and relax. It was cosy and friendly and the music went off and it closed dead on 11pm so does not impact your nights sleep. Breakfast was good also.

97-103 Osborne Road Newcastle-upon-Tyne England

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Jesmond, Cairn Hotel Newcastle Upon is within 2 miles (3 km) of popular attractions such as St. James' Park and Quayside. This 3-star hotel has 43 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking. Located in central Newcastle-upon-Tyne, the hotel is also near Gateshead Millennium Bridge and BALTIC Centre for Contemporary Art.


Free continental breakfast is included with your stay. This hotel serves as home to a bar, along with a restaurant that specializes in Asian cuisine.


Cairn Hotel Newcastle Upon's 43 air-conditioned rooms provide refrigerators, coffee makers, and free bottled water. Guests can expect to find free WiFi and flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Phones and desks are other standard amenities.

Property features

Cairn Hotel Newcastle Upon features free WiFi in public areas, a meeting room, and free use of bicycles. A stay here includes free parking. Staff members are on hand to provide luggage storage and a safe deposit box at the front desk.

Room options

Classic Double Room

King 1 | Sleeps 2

Superior Double Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 549 reviews