Three dollars per item is charged for several hours storage of small luggages.. As a guest, i surely will tip the staff if hotel provides the service for free. It makes guests feel the service is poor.
Thanks
Staff friendly /helpful. Room needs painting/ update
Great location
Had a corner queen room and the views were awesome. Great staff and propery.
Bathroom doors are not closed properly, space is tiny but functional.
❤️
Close to Times Square and Hells Kitchen. Near subways as well. Very convenient. Area is safe.
Pros: It has a clean, modern yet cosy vibe throughout. Cons: no safe in room! Front desk wouldn’t even believe me then they finally acknowledged it & we moved rooms; mobile device to TV mirroring/streaming NOT WORKING - engineer said ‘sorry, that’s just the way it is’ - Are you kidding me? I thought Yotel was all about tech; the ice/water dispensers weren’t working on our floor so we had to trek to one (of just two) working for the whole hotel; the ‘Empire State Bldg view’ room wasn’t worth paying extra as there was almost no view to speak of. Overall, sad to say, Yotel NYC was a pretty disappointing experience.
My room showed signs of major wear and tear. The shower looked like mold was growing. The wall by the bed looked like damaged. The bed head material was torn. I was disappointed.
Small room but clean.
Ok
It pains me to leave a bad review. We stayed here 4 years ago and loved it. It was an obvious choice to pick Yotel again. On our return, things are starting to show wear. When arriving in our room, on the 18th floor, our window, which is floor level was wide open. Quite the safety hazard I'd imagine for those with little ones. The plate covering the handle for the shower was literally hanging there, not even screwed into the wall. So it fell as soon as the handle was turned. The hot water was lukewarm at best, even less so in the morning, and it is December. The cable signal was terrible. It kept pixielating and freezing up. There's a channel noted to use for room service, but the channel doesn't exist. I will say The hotel is very modern looking, in a good location, and they will hold your luggage even after checkout. I hate to say because this place was sentimental to us, but i don't think we'll be returning.
A great hotel and wonderful service! The price of the room was phenomenal and I really enjoyed my first time at the Yostel hotel
The staff was very helpful.
Located in Manhattan, YOTEL New York Times Square is a leisurely stroll from popular sights such as Jacob K. Javits Convention Center and Times Square. This 713-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
Guests can expect 32-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers and hair dryers. Free local calls, laptop-compatible safes, and ironing boards are also available.
YOTEL New York Times Square features a 24-hour gym, free WiFi in public areas, and meeting rooms. There's limited parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this boutique hotel include conference space, a business center, and a computer station.
Three dollars per item is charged for several hours storage of small luggages.. As a guest, i surely will tip the staff if hotel provides the service for free. It makes guests feel the service is poor.
Dear Stephen,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
Thanks
Dear Milagros,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
Staff friendly /helpful. Room needs painting/ update
Dear Wendy,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know other points where we can Improve as you rated your stay a 4/5 and we always look for 5/5.We know our hotel is aging, that is why we have a full renovation plan starting next year. I believe we will get back the hotel at the level it should be, as it is showing wear and tear.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
Dear Sage,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Disappointed to read you didn't have a good stay, would be good to know where we can Improve as you rated your stay a 3/5 and we always look for 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
Great location
Dear Lisa,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.Yes, is true, we have a great LOCATION. we are in a very convenient spot, close to the majority of the midtown attractions and walking distance to several interesting points as well as public transportation.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
Had a corner queen room and the views were awesome. Great staff and propery.
Dear Patrick,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.You made a great choice in regard to your room, this is the best room type of our hotel, in my point of view.Is always good to read good comments about the staff.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
Bathroom doors are not closed properly, space is tiny but functional.
Dear Josephine, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to have some specifics where we can improve as you rated 4/5 and we look for 5/5.Remeber we have very large rooms, our rooms are from 170 to 750 Sqft, so, our guests can book rooms that are not tiny.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
Dear Ivonne,Thank you so much for staying with us and for rating your stay, would be good to have some more specifics where we can improve, so we can deserve the 5/5.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
❤️
Dear John,Thank you so much for staying with us and for rating your stay, would be good to have some more specifics where we can improve, so we can deserve the 5/5.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
Dear Grace,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.Sorry for your perception regarding the gratuity for the luggage storage, you can always use our YOBOT for free if you want. I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito