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The St. Regis New York

5.0 out of 5.0

Recent guest reviews

We had excellent vegetarian food, in lovely surroundings, and wonderful service. The champagne risotto was exquisite. We just dropped in without a reservation and had a great meal, with great memories.

Lovely, comfortable & relatively large room. I was disappointed that my room only had a very tiny window that looked at a cement wall & only a shower, no tub. While some may like the butler service, I found it inconvenient to page someone for morning coffee, wait several minutes for return call & wait another 10+ minutes for lukewarm coffee. The butlers I encountered were all very nice & helpful though - as was the entire staff. My rating reflects the value for a 5 star hotel -- nothing wowed me so paying $1000/night seemed steep.

Of course it is very beautiful, and from its look you might think that it would be stuffy, but it is not- Very friendly and welcoming staff, and the Head Butler, Nestor, on the 7th floor could not have been a better representative in making us feel at home! Best Hotel in NYC- have stayed in many , luxury and not,in NYC and all over the world. Actually always wanted to stay at the St. Regis, and this did not disappoint!

Using my SPG points I was not expected to be treated like a Queen. What a surprise!. From the moment of check in to 7 days later every detail was superb. 15th floor room was exquisite with butler service. Offered either 500 bonus points or breakfast I opted for breakfast which each day was superb . Maid service twice daily, concierge the best and even had use of the Hotel Car.....Could not want anything better in NYC.

Before we booked we had heard of the excellent reputation.....well earned at this property. Greeted as a true guest...we were in town to see Hamilton and Beautiful but our stay at the St. Regis was equally impressive. From the front desk Hugo to the best ‘Bulter’ in NYC, Nester on Floor 7 ...and he is pictured on the City Map, our stay was a great experience. Everyone made you feel like we were the most important guest. It’s nice to feel that way. Life is made up of special moments...this place helped us create ours. We have found our home when we stay in NYC...it’s the St Regis. Mike P

My wife and I planned an overnight in NYC early November. Check-in - we arrived at 1pm, the room was not ready, they offered a bottle of water and took my mobile to let me know when the room would be ready, or an upgrade would be available (I am a platinum member). They called me at 5pm that the room is available and if I could skip late checkout they could offer me a nice upgraded room, which we did. The Room: We received room 1518, which is a two room suite with two bathrooms, tubs, showers and bidet, was fantastic, everything is controlled from a console next to the bed and the different desks around the apartment. Service: As expected from St Regis, flawless execution with help from the buttler, the front desk or anyone we bounced into, always smiling, always willing to help.

I've had the privilege of staying at the St. Regis on several occasions and am always pleased by the attention to detail, classic luxury and the peace and quiet I encounter. It's truly a rare event when one can leave the busyness of NY at the doorstep and enjoy the comfort of actually relaxing and recharging after a night out or all NY has to offer during the day. Having spent considerable time enjoying France and Italy's 5 star service I've come to expect and accept certain details that make for a more personal, classy and refined experience. From my arrival, being assisted with luggage, check-in and lunch reservations to the entire stay with a terrific butler who's pager made all the difference, as every request was fulfilled without delay. I also had a wonderful room with a team who kept everything in place, while providing great comfort and respecting privacy when requested. I've learned over the years and countless accommodations, one of the best and most successful ways to have a memorable and fantastic stay is to be memorable and fantastic before you arrive and once you leave. Hospitality goes both ways!!!!!

Stayed at The St. Regis with my husband recently. The room was spacious and clean but we were disappointed to see there wasn't a coffee pot in the room. The moment we checked into our room, we were greeted by the butler who explained that we were to call the number provided and they would bring us everything we need. The next morning, we dial the number to order our coffee but the number was perpetually busy. Of course, all the other guests are ordering coffee as well which drives home the point that a coffee pot in the room is quite necessary. At some point, we gave up, as we were scrambling to get to our event. That evening, we wanted to make a cocktail and hubby grabbed the ice bucket to locate the ice. He met the butler. Incidentally, our ice bucket is the size of a large mug. We joked about dumping the alcohol right in the tiny bucket. The butler admonished him as she informed us that we must call the number. We both find it easier to dash out, grab the ice than to have to pick up a telephone and make the call. Same thing happened the next morning for coffee..... busy signal. Incidentally, we were told after the second time that we were "supposed" to call the second number which is the front desk if we encounter a busy signal; basically two phone calls for your coffee. He later goes out to get more ice and the butler loomed over him, "Sir.....you just aren't getting it!" He explained that he's capable of getting our ice. Not a big deal. One evening, we had little time to pick up our things so I suggested we put the "DO NOT DISTURB" light on for the room. No cleaning. We know this to be a rule that should be regarded a very serious request....to NOT go in our room with our dirty things laying about. When we returned our dirty things were picked up and folded on top of the commode. Wow. Ewww. That was the cherry on top. Some people may find the butler to be a pleasure but it became a creepy inconvenience. We will not be staying at this hotel....ever again.

We were so looking forward to spending our special anniversary night at this exclusive property. We were very disappointed! From the moment we arrived and until we left, we had multiple issues. Our room was not ready until 4:20pm (we requested 2pm check in). Our room was elegant except for the grossly stained upholstery on a chair, which I covered with a towel, and a view that overlooked 3 walls. We couldn't get close to the bar that evening and ended up having to sit by the hotel entrance. Breakfast, the next morning, did not happen - once again, we couldn't get a seat in the Astor Court dining room so they sat us by the bar which is a level below. We were seated at a counter height table and waited and waited and waited for our order to be taken and served. A group that came 10 minutes after us were seated and served before our food arrived. Finally a server brought our breakfast and placed it on a tray across the room where it sat for 5 minutes before we got up and left. As we left the manager offered his apologies - no fooling! We have stayed at other St Regis properties and expect a certain level of service and luxury. We were not treated well nor did we receive any benefits/amenities for being loyal SPG members. We were given a gift of a complimentary dessert to celebrate our 40th anniversary (not what I would have expected) which we had no opportunity to use. Upon leaving, we spoke to the Hotel manager who offered to refund a small portion of the points used to pay for our stay. I guess that's better than nothing! This property does not live up to its name.

My husband and I were surprised by the small reception area. The room looked very old, the wallpaper was starting to lose its color, the carpet as well and there was a musty smell. Overall the room looked pretty much like the ones in the photos posted by the hotel but gloomier. From the window we could see a dirty wall. We had tried several 5 star hotels during the same trip and we thought that the St Regis was not at all worth the price so we checked out early.

Two East 55th St New York NY

Hotel highlights

  • Walking distance to Museum of Modern Art and St. Patrick's Cathedral
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Central New York City, The St. Regis New York is within a 5-minute walk of popular attractions such as Museum of Modern Art and St. Patrick's Cathedral. This 238-room, 5-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi. It's in central Manhattan and also a short walk from Rockefeller Center and Barney's.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

The St. Regis New York's 238 recently renovated rooms provide refrigerators, minibars, and free newspapers. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.


Property features

At The St. Regis New York, guests have access to a 24-hour fitness center, a steam room, and free WiFi in public areas. Valet parking is USD 88.79 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 260 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 16 meeting rooms, conference space, and a business center.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite (ASTOR)

King 1 | Sleeps 3

Grand Room, 1 King Bed, Non Smoking (LUXE)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 754 reviews