The toilet was not working and it was crusty
Stayed here 5 days. This property is definitely not a 4 star hotel. My room was tiny, there was no coffee maker in the room, had to pay $25 for a fridge to be installed (which barely worked) the phone broke, the cable tv was janky, the towels and linens were cheapish, wi-fi was not free. Having said that, there are pros, the location is awesome, it's safe, the staff is friendly. I enjoyed myself, just not a 4-star hotel, more like 2.5 stars.
Anthony at the Front Desk was great! So was Edward and Gina! Hotel is always clean! They had a nice (3) hour Happy hour every night Great staff, great location. Great hotel one of my favorites
Great for short stay, staff are friendly, great location , close to everything
With a 4 star mark, it is a 4 times under my expectations of a 4 star hotel. 1. My bet is they don't clean/vacumm your room 2-3 days. 2. The bathroom is dirty. 3. The aircon is loud. 4. You pay just for the bed and the shower. So, mini-fridge: extra charges. Wifi: extra charges. Bottled water: go buy yourself. No complimentary tea & coffee as I normally see. Hot water: must go to the restaurant before 5pm to ask for one. I was excited to bring my parents for a good experience but ended up pursuading them "fun times are the times spent together" & "not by where we sleep". So, instead of having sometimes at the hotel, we just want to come for a shower and sleep. My worst experiece ever for a 4 star hotel.
The staff was very nice and the suite was very well put together. The door from the bedroom to living room is completely sound proof. I could not hear the tv from the bedroom which was a huge plus. In addition to the fact that the room came with a massage chair! Very satisfied, will be booking again.
Great location; had a good breakfast. I would definitely stay again.
Desk personnel: Elizabeth was wonderful and helpful Anthony was NOT
The front desk staff were extremely helpful. The location was perfect. The photos of the room were very deceptive. The bathroom is very small. The room is old and needs an upgrade.
The staff were excellent and the room overall was very nice.
Well located. Pleasant staff and a good value for the area.
Great location. Good room size. Bed is comfortable. Hotel did not comply with all amenities promised in listing. Rooms are tired and need to be redone. Staff is indifferent. I'm probably not going back. There are many more options in that area that I will investigate instead.
Older hotel in a good location in Manhattan but room was very small. It was OK for what we needed for one night after a concert in the city. Wouldn't stay again. Price was way too high. Room condition was somewhat shabby. Bathroom door squeaked, no real bureau, old ports for old telephone lines visible, no ventilation fan in bathroom. We left early to check out, but the was a line of three customers at the reception desk and it seemed to take about 15 minutes with no movement. Clerk was slow and not cognizant of the line. Finally I cut to the front and just tossed my room keys on the counter, as we had a train to catch.
Love this location! The staff is wonderful and helpful. The sofa in our room was very uncomfortable and pillows were hard but nice layout.
The location is good but the room was subpar. The worst thing was that the TV /cable was not high definition.
I enjoyed my stay and it was perfect for my week-long stay in New York. Room was cleaner and warmer than what I expected after reading some reviews. I would recommend.
Located in Midtown, The Shoreham Hotel is next to 5th Avenue and Museum of Modern Art. This 177-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a 24-hour business center, and concierge services.
All of The Shoreham Hotel's 177 air-conditioned rooms provide laptop-compatible safes, phones, and ironing boards. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi.
Guests of The Shoreham Hotel enjoy access to free WiFi in public areas, a meeting room, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this boutique hotel include express check-out, laundry facilities, and an ATM.
The toilet was not working and it was crusty
Stayed here 5 days. This property is definitely not a 4 star hotel. My room was tiny, there was no coffee maker in the room, had to pay $25 for a fridge to be installed (which barely worked) the phone broke, the cable tv was janky, the towels and linens were cheapish, wi-fi was not free. Having said that, there are pros, the location is awesome, it's safe, the staff is friendly. I enjoyed myself, just not a 4-star hotel, more like 2.5 stars.
As a valued guest your feedback is very important to us so that we continue to improve our service and the quality of what we offer. Thank you for sharing and we hope to have the opportunity to welcome you back.
Anthony at the Front Desk was great! So was Edward and Gina! Hotel is always clean! They had a nice (3) hour Happy hour every night Great staff, great location. Great hotel one of my favorites
Thank you for staying with us! Your feedback is appreciated.
We are pleased we met your expectations in your recent stay with us. Thank you for sharing.
Thank you for staying with us! We appreciate your feedback.
Great for short stay, staff are friendly, great location , close to everything
Thank you for staying with us! We appreciate your feedback.
With a 4 star mark, it is a 4 times under my expectations of a 4 star hotel. 1. My bet is they don't clean/vacumm your room 2-3 days. 2. The bathroom is dirty. 3. The aircon is loud. 4. You pay just for the bed and the shower. So, mini-fridge: extra charges. Wifi: extra charges. Bottled water: go buy yourself. No complimentary tea & coffee as I normally see. Hot water: must go to the restaurant before 5pm to ask for one. I was excited to bring my parents for a good experience but ended up pursuading them "fun times are the times spent together" & "not by where we sleep". So, instead of having sometimes at the hotel, we just want to come for a shower and sleep. My worst experiece ever for a 4 star hotel.
We are sorry to learn that your experience with us did not meet yours and our expectations. We will address your concerns so that we continue our efforts to improve the quality of services. Thank you for letting us know
The staff was very nice and the suite was very well put together. The door from the bedroom to living room is completely sound proof. I could not hear the tv from the bedroom which was a huge plus. In addition to the fact that the room came with a massage chair! Very satisfied, will be booking again.
Thank you for choosing the Shoreham Hotel for your stay! We appreciate your feedback.
Great location; had a good breakfast. I would definitely stay again.
We are so pleased your stay met the expectations. Thank you for sharing and please come again soon.
Desk personnel: Elizabeth was wonderful and helpful Anthony was NOT
Thank you for choosing the Shoreham Hotel. It was a pleasure to have you here as our guest. Your feedback will be shared with our team.
I am sorry that we did not meet your expectation. Your concerns will be addressed. Thank you for staying with us.