The Lowell5.0 out of 5.0
Recent guest reviews
Staff was very friendly and welcoming The fresh flowers in the lobby were inviting. Room was very nice and comfortable, although it could use an update in the bathroom. Only downside is that the breakfast room did not open until 7am, which can be late.
We were here for a three day layover in October, and it was our first visit to this hotel. This hotel (and I hesitate to call it that because it's more like your rich aunt's townhouse) and it's management appear to cater to well healed m&a types or international travelers who insist on a quiet place to rest, check emails or entertain clients. The public rooms are touched with someone's exquisite design taste and budget. There are numerous alcoves with cushy seating and subdued lighting, where you can either grab a drink or just hang and read one of the many coffee table books stacked in 90* angles nearby. My guess is that it's a great place for professionals to stay on business, not having to worry about unwelcome chitty-chat or stranger's attention. The restaurant, although we didn't eat there, looked inviting, albeit budget busting. Room service offered some of the best pomme frites around and every meal we ordered was delicious and on time. There's a dark paneled cubby disguised as an exercise room that has all you need to get in a quick treadmill run. The breakfast room was packed with travelers when we dropped in, but the staff quickly pulled together a table and had us nourished and on our merry way within 30 minutes. The concierge greeted us with a smile and appeared to welcome any challenge. We booked a jr. suite, and our room was described by the front desk staff as an upgrade, although I'm not sure what that meant. The room was not ready when we arrived at 4PM, and although we were giving a conciliatory cocktail in the lounge, they forgot about us, so we eventually had to beg for rest after 1.5 hours. As a matter of record, anytime something happened during our stay that was not perfect, a staff member recognized it. It's hard to get upset when someone is apologizing. Hotel floors are high enough above it's neighboring buildings to afford excellent light and voyeuristic views into gentrified neighbors' apartments, and although we faced the street, the room was very quiet. The room was decorated in chocolate and taupe tones, with lush bedding and well thought out guest controls. There are plenty of USB/electrical sockets on the desk, which for some reason, has always been a missing amenity in upper end hotels in which I've stayed. The bathroom was gynormous, and adorned in polished nickel and slabs of white marble. An elegant boutique in a prime location with attentive service..what more can you ask for? Hotel staff appear to be qualified to host groups much larger than it's petite size allows and I would recommend this hotel to anyone who can afford it.
We went to NYC to celebrate a special occasion and The Lowell did everything they could to make it memorable. A welecoming cake with bubbly and attentive, and friendly staff made us feel very welcome. We usually stay in Soho but really enjoyed being by the park this time.
We have been staying at this hotel for more then 16 years. It is a very special place unlike your typical big city hotel experience. Imagine staying at your rich uncle’s flat in London or Paris, and being considered part of the family! Great part of town with a hand picked first rate staff that treats you like royalty. Charming, old world, but up to date in all important ways...especially the lobby and lounge renovations, absolute home run inadding to the character and comfort of the place. We look forward to many more getaways to this lovely hotel, cheers!
My wife and I stay at The Lowell whenever we are in New York. It has been our favorite hotel for at least the past 10 years. We were just there from for five nights in December, and had reserved a Deluxe Junior Suite which according to pictures on The Lowell website and accompanying floor plan is appointed with a sofa, fabric chairs, coffee table, desk, some with terraces, etc. We have stayed in these lovely, spacious suites on previous occasions. We were therefore surprised when we were escorted to 12C. While it has a fireplace, there is no true seating area but only one fabric arm chair and one desk with two side chairs. We then asked to be moved to another suite and were told in the entire hotel only 12D was available. It appeared larger with definitely more closet space which we needed; however, it also had only one fabric arm chair, a desk and its requisite two chairs. Since this was the only other option, we accepted the room, which by the way should be refreshed (frayed drapes, wallcovering with visible and multiple black marks, scarred furniture). We love The Lowell and its wonderfully attentive staff and assumed that because we were loyal guests and had reserved a Deluxe Junior Suite, our accommodations would meet or perhaps even exceed our expectations. Unfortunately this was not the case. We are quick to praise the hotel; however, this is first time we have no choice but to express our heartfelt disappointment. I would be remiss if I did not mention that during our stay cold air was escaping from one of the heating units at the far end of the Pembroke Room. We and other guests at breakfast had to move to the middle of the room or next to an inside wall for warmth. The problem should have been remedied immediately but the situation continued all the mornings we were there. Sent similar message by private email to the General Manager with no reply
We have stayed at the Lowell 2 or 3 times before. Nice, small boutique hotel. They recently opened a new restaurant, new, small bar and a beautiful club room 3 years after they closed the Post House. We were told they spent 25 million on the construction and decor. All 3 rooms are beautiful. Then it ends. We booked a 1 bedroom suite which, on line, shows the layout which include 2 sinks in the bathroom. A lie! We only had 1 small sink. Plus room is tired, poor decor- a disappointment and not as nice as Peninsula. Then we had coffee in afternoon in Club room, delightful except poor service since no one stayed in the room enough though it has a small service bar- had to go to front desk who called on phone to find someone. The club room and bar say they stay open till midnight. My wife and I left our dinner at AI Fiori to comeback for a nightcap. We arrived back at 10:40- everything closed. The front desk person told us they closed early because of the snow. Well, what about your hotel guests who are paying $1,000 a night or more. Guess they do not care about their guests. We are here for 3 more nights but would leave if it was not a hassle to move. With so many wonderful hotels in Manhattan I would consider others before Lowell.
The Lowell is a very special hotel in New York. The experience is more like being welcomed into a wonderful boutique "home away from home". Everything is done with a "touch of class" and extremely comfortable and so friendly and helpful. Nothing is too much for guests at The Lowell. Just perfect.
This hotel exceeded all expectations. Truly a New York experience of the old fashioned kind. The rooms were spacious and well furnished and we even had two balconies! The doorman told us that it is the only hotel in NYC with wood burning fireplaces. We plan on coming back soon!
Going back to New York is always a pleasure for me, even more, when staying at the Lowell Hotel. This was my second stay and it was as always perfect. This is a gem and i everyone should stay there at least once if not more, it is a game changer. The staff, the facilities, everything is done to make you feel home. I cannot wait to go back
This is a small hotel with a high standard. We booked the Pembroke Room for afternoon Tea and could not have found a more suitable venue. The settting was beautiful, very traditional and comfortable. The waiters were extremely attentive and very discreet. We chose the classic afternoon tea and everything was simp,y delicious!
- Walking distance to Barney's and Bloomingdale's
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Fitness center
Located in Central New York City, The Lowell is within a 5-minute walk of Barney's and within 15 minutes of other popular attractions like Bloomingdale's. This 74-room, 5-star hotel has 4 restaurants along with conveniences like free in-room WiFi and a fitness center. It's in central Manhattan and also a short walk from Tiffany & Co. and Museum of Modern Art.
There are ample dining options with 4 onsite restaurants, including Pembroke Room, which specializes in American cuisine and serves breakfast and brunch, and Majorelle with pleasing garden views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with full breakfast, available for a fee from 7 AM to 10:30 AM.
The 74 rooms are individually decorated and have an array of amenities, including iPod docks, refrigerators, and minibars. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and DVD players. Beds sport Frette Italian sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include coffee makers, free newspapers, and free bottled water.
Renovated in 2017, The Lowell offers a fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 65 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a library, free newspapers, and a terrace.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 334 reviews