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The Lowell

5.0 out of 5.0

Recent guest reviews

The Lowell is unique experience in New York City. The staff is beautifully trained and all of the services are wonderful. The location doesn’t get better for somebody wanted to stay on the upper east side.

This is a review of the Lowell hotel itself; not the restaurants or the bar area (though I do think all of those were quite nice). My husband and I stayed three nights in late October. The staff is wonderful; the doorman, front desk, bell staff, concierge and housekeepers were extraordinarily nice and quite helpful. Every time we left and returned I felt we were coming home. Our suite was beautiful and well appointed, with an extremely comfortable bed, large bathroom with soaking tub, expansive shower, vanity area and television. The living room was large and comfortable and the kitchen was very nice. Everything was sparkling clean. It was our anniversary, so they brought up very nice 'treats' and flowers for us. The common "sitting area" just beyond the lobby is really quite fabulous - the perfect place to relax, visit with friends, enjoy a cocktail, or just read. The flowers are magnificent. I believe the whole hotel was recently redecorated, and it is absolutely beautiful. I love the location - close to shopping, Central Park and walkable to good restaurants and a number of museums. We will return to this hotel when we visit NYC in the future, and definitely recommend it.

We have stayed at many NYC hotels over the years and most wee good but the Lowell is exceptional. Your experience is more like that of an owner of a very high level condominium because that is the way the staff treats guests.

If you’re in NYC and you’re interested in a great boutique hotel with a great location, the Lowell is for you. The hotel has been newly renovated and is beautiful. The staff can’t do enough for their guests. The location is prime, between Madison and Park on 63rd We had a beautiful room with a wood burning fireplace. The room was loaded with amenities and the bed and linens were great. The whole extra wrench at the Lowell was fantastic!

I struggled to rate this hotel four or five stars, as to me it's really four and a half due to a weird beginning. My visit got off to a rocky start as I was put into an un-renovated junior suite that did not fit the online photos or description including a new bathroom. They then "upgraded" me to a smaller room with the Michael Smith remodel. However, I couldn't understand how a smaller room was an upgrade and have never seen a junior suite without a couch. I felt like I was being played a bit. Dissatisfied, I just upgraded myself and paid for a Garden Suite which was truly lovely but expensive. I felt like I was in my own pied a tierre replete with terraces and full kitchen. I loved the room, but was certainly paying a pretty penny. This hotel feels like old wealthy New York from the roaring 20's or art deco 30's. It's really a lovely feeling. The lobby is gorgeous and smells of lilies (where may I buy that scent?). The Club Lounge is intimately elegant and beautifully furnished and they serve an excellent iced latte (note the lattes served in the room are not nearly as good). Other parts of the hotel are a bit creaky like the Pembroke Room (feels too dated), the ceiling in the lobby in the elevator bay is unfinished and the hotel's halls have seen better days. It's time to spruce it all up! Room service was fast and the food is excellent. I complained about a few things along the way and they are very quick to apologize with a long note, and usually sent me a little gift of some kind to make up for it (bottle of wine, fruit, a handkerchief). The staff seem to have worked there a very long time which adds to the very retro ambiance. It's kind of like they expect themselves not to be totally perfect and are sweetly responsive to suggestion when they are not. I also feel like they treat those in more expensive rooms or returning guests better than those in the cheaper rooms. Once I upgraded, I was treated royally, but before they seemed unsure how to take me because I had randomly booked online. Just a sense. I would stay here again because the location is ideal, the (remodeled) rooms are beautiful but pricey, the food is good and it's away from the hum drum. But, if you are expecting seamless service without any bumps, a spa (sorely missed), and the little oddities of an independently run boutique go to a bigger place like the Four Seasons or Peninsula. I didn't mind them and expect to give a five star review next time.

This is an amazing hotel. The location is perfect - close to Central Park. Everything was wonderful - the food & service were fantastic! The concierge was absolutely fantastic! Got us great seats to two awesome Broadway shows, reservations at some amazing restaurants and just had a wonderful stay.

This boutique hotel is stylish and modern but still has an old world charm feel about it. The staff are very friendly and helpful. Great location in a quiet area. Accessible to all land marks and within walking to all your favourite shops, restaurants, museums in the local area and of course, Central Park. Hotel has a great restaurant and club bar room. Service is impeccable and what you do not now find in the so-called 5 star hotel chains.

Several leading luxury travel publications report The Lowell as one of the top 5 properties in NYC, and a leading luxury travel forum's members voted the same way. While my stay was good, I didn't get any of the fine luxury touches I would have expected for $1000+ per night at such a highly regarded property. I booked via a members-only luxury travel partner that confers certain benefits and recognition, and offered approximately 10% off the public rate. The hotel did not reach out to me in advance of my arrival to see if there is anything they could assist with. More and more 5-star properties are doing this, and certainly 100% of the leading properties do it. It was extremely disappointing that The Lowell didn't reach out to me. Upon check-in I was told I was upgraded 1 category from a Deluxe Junior Suite to a One Bedroom Suite. Normally this would be good news, but the Deluxe Junior Suite is actually a far more practical room for a solo business traveler and comes with a balcony. After inspecting my 1 bedroom suite I went back down to ask if I could be "downgraded" back to my original room category. I was told no; the hotel had already sold that category out. I then asked if I could be upgraded to the next category up since I really didn't like my room. They offered to do it...for an extra $900 per night. The hard product itself is high quality, but incredibly dated. It looked as though my room hadn't been PIP'd (remodeled) in nearly 20 years. Service downstairs was professional and efficient, but somewhat cold. The concierge couldn't help with the one and only request I had (helping to snag a difficult reservation), but I suppose I shouldn't hold that against the hotel. I'd recommend this property for wealthy travelers over age 55, as I think anyone younger would simply find it too dated to be relevant. N.B. The hotel apparently spent $20M+ remodeling the public spaces, and those are incredible. It's just the rooms I found disappointing.

Loved the location of this hotel which is so important in NY. If you want to be in the crazy don't stay here - stay in mid-town. After a hectic day in the city this is a treat to come back to. I was not that familiar with NYC and friend told me to stay here so I listened and I am so glad I did. Close to subway stations, shopping, great restaurants and of course the park is right out the door. The service is wonderful, everyone here is nice and they all know your name. The rooms are spotless and lovely. We booked a breakfast package and I highly suggest it. It's not easy roaming around in the morning trying to find food and much of it is just grab and go. The breakfast here is wonderful. The concierge was very helpful. Make sure you communicate with them prior to your stay so they can make reservations. They had very good recommendations and we loved all the places they sent us. We came for a birthday celebration (the hotel sent a cake to our room) and a Yankee game, shopping, and did a food tour and boat tour both of which I highly recommend. NYC Food Tours and Media Boat Tour. Not touristy at ALL but really fun!

From the reservation experience, to the Caramell's at the end of our trip, the Lowell provided top-quality hotel experience. We highly recommend using the concierge to help plan the trip. The Hotel is full of beautiful flowers, and the food services are exceptional. The rooms are a nice large size, as are the bathrooms. Everything is very comfortable!

28 East 63rd Street New York NY

Hotel highlights

  • Walking distance to Barney's and Bloomingdale's
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Central New York City, The Lowell is within a 5-minute walk of Barney's and within 15 minutes of other popular attractions like Bloomingdale's. This 74-room, 5-star hotel has 4 restaurants along with conveniences like free in-room WiFi and a fitness center. Located centrally in Manhattan, it's also close to Rockefeller Center and Grand Central Terminal.


There are ample dining options with 4 onsite restaurants, including Pembroke Room, which specializes in American cuisine and serves breakfast and brunch, and Majorelle with pleasing garden views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with full breakfast, available for a fee from 7 AM to 10:30 AM.


The 74 rooms are individually decorated and have an array of amenities, including iPod docks, refrigerators, and minibars. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and DVD players. Beds sport Frette Italian sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include coffee makers, free newspapers, and free bottled water.

Property features

Renovated in 2017, The Lowell offers a fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 65 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a library, free newspapers, and a terrace.

Room options

Lowell King

King 1 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 3

Suite, 1 Bedroom

King 1 | Sleeps 3

Lowell One Bedroom Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 319 reviews