The Gregory

We are spent 4 days in New York.The Gregory is convienent walking distance to all plays and time square..About a 15 minute walk.Convenient to subway.We did the prepay option which made it more affordable.Desk staff extremely helpful with getting around the city and recommendations on places to eat.

Great Location and most of the staff are very friendly. Lovely flavoured water in lobby. Rooms are small and we had continual problems with accessing our room with card swiper. First room we were allocated had a weird bathroom set up with the toilet directly beside shower with no room for legs. Housekeeping attended room daily but needed to leave written requests for additional tissues and toilet paper as it didn't seem to be a part of their routine. Bathtub not cleaned at all and often towels not replaced. Room clean and well presented furniture and a great bed but ageing building, not able to open windows for fresh air and air con noisy. Service fee on check out and drink tickets for bar are for a set menu which is not very appealing. Nice and basic hotel but just not what I was expecting based on photos and some reviews

A very unprofessional hotel . Empty mini bar ; they do not fill it . Windows dont stay open .Closet with no hangers. Asked for a bath robe they said they were out of robes and that i have to wait for the next day . And the worst part is that they processed the payment from the credit card that is supposed to only serve as a guarantee without my authorization

Stayed here for 2 nights with a group of girls for a bachelorette party and had a wonderful time - the staff was so helpful and wonderful. The rooms were clean, although small, but we made it work and had a great time! The elevators are also a bit small and slow, but that was really the only true complaint we had. Great location!

Traveling from Asia, my family and I forgot to add an extra day while booking the hotel - which led us to book the hotel a day earlier. We tried contacting the hotel multiple times and got no reply! When we finally get a reply, they said they cannot do anything about it and we have to pay for the room nonetheless. Bare in mind, we called them immediately after finding out our mistake. When asked how much the room was going to cost, if we chose to extend it by one more night, they quoted a price that was double the amount of the original and their excuse was "Fully booked". Might I add, there was still availability on the day we arrived. We ended up having to change hotel for one night, which was very troublesome, but definitely worth it. The customer service was incredible at our new hotel and we were wondering why we didn't book our stay at that hotel throughout. Poor customer service. So many better hotels around the vicinity. Wouldn't recommend this hotel to anybody.

I spent three nights at the Gregory earlier this week in a queen room. Positives: convenient location, rooms are spacious, bed was comfortable and everything was clean. Negatives: very loud - I could hear doors opening and closing all night, air conditioning was one of those units that hangs out of the window and was really loud on/off all night, the elevator was unbelievably slow (average wait of at least a few minutes), they don't change your sheets during your stay (only make the bed) and hotel staff (especially front desk) I found rude/indifferent. If this hotel was priced about 50% lower it would be good value for money. But what really got me was the "fixed service charge" of $28 / night. I should have read the TripAdvisor reviews before booking this, so I guess my fault as a lot of people mention it. When I asked at checkout what this was for - they explained it was for "fixed charges" like bottled water. Complete scam for unsuspecting people lured in by the lower advertised rates.

When I made the booked I requested a baby’s cot, but when we got to the hotel they said they would have to see what they could do as they only a one cot & it was only a request I made. In the mean time they gave us a room which was a double bed and no room for a cot. We went back to reception & they moved us to a bigger room. We ended up with the baby sleeping with us. And when we checked out there was a charge for coffee & tea wish we never used when we were there. Be warier of their hidden costs as this cost me €65.00 for nothing.

Stayed there last week with family after booking and pre-paying for stay before I arrived to get a good rate. On checking out I was told 'all ok'. Get home to find my credit card has been debited with charges. (I understand re City taxes) but on querying it, bearing in mind I was not asked to sign or check anything on departure I am told it was for Wi-Fi, tea, coffee, water. Room information clearly states, water is complimentary (two small bottles per day) I did not order more. Tea/coffee promoted in bar in mornings for guests as free. Room info says you get a free cup - this is not true. Wi-Fi stated as free in room information and on hotel booking websites. So what is going on with this place!! Totally unimpressed and would never use again.

I was lucky enough to have a representative from Booking.com find this gem of a hotel for myself and family. I had originally booked a VRBO short term rental in the Lower East Side for 7 nights. It had a coackroach problem that after 3 nights i could not handle any longer. I was desperate to find a hotel under $300 a night with a room with double queen beds, which seems almost impossible to find let alone find one the same day. Well, The Gregory happened to have had one available for the remaining 4 nights. It was during August and between the heat and the traffic and coackroaches I was at my limit. We walked into the Gregory at 11:45am after a stressful morning leaving our short term rental and I was handed our room key. I couldn't believe it considering i had just booked it 3 hours prior and check in was at 4:00pm. The room was heaven...the beds were the most comfortable of any hotel i have stayed in. It was clean and cockroach free. I had no problem with the A/C window unit nor the noise outside. The staff could not be more helpful. This hotel is by far a hidden gem regardless of the small elevator and small size rooms. The attention to detail by far makes up for it. I was able to leave NYC on a positive note because of this hotel not to mention the location is about almost perfect. I would absolutely come back to the Gregory if I ever come back to NYC.