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Sheraton Tribeca New York Hotel

4.0 out of 5.0

Recent guest reviews

They never explained the parking and I paid $75 for 1 day. If i wanted to use my car I would have to pay another $75 for every time I wanted to take it out and park again!

We took our son to NYC for his 18th birthday - a jazz concert at the Blue Note. This hotel was in a great location. We were able to walk everywhere: down to the 9/11 memorial site, to China Town and Little Italy, even over to Katz's Deli (don't miss it!). I was pleasantly surprised with the room size, and it was very clean. We will definitely return.

The Sheraton Tribeca is well located and generally well appointed with comfortable beds in (typical for NYC) small rooms. The front desk staff members were friendly. What would otherwise be a nice stay was ruined, however, by housekeeping that was lackluster at best. The bed skirts had coffee spills on them, and the comforter (covered by a sheet rather than a duvet cover) had lipstick stains. Our request for cleaner linens was not fulfilled. The sheets we slept on were clean, as were the towels, but otherwise the housekeeping was unsatisfactory (hair in the bathtub; dust under the beds). Complaints at check-out got nothing more than a sympathetic face from staff. I selected this hotel because of its relatively high ratings and I was very surprised to find the room as dirty as it was, and to find the hotel staff unresponsive about it.

Convenient to Tribeca. Great shopping and lots of fantastic restaurant options. My go to hotel in NYC

The double beds they had simply weren't large enough for 2 full adults. Squeeezing 4 people into 2 double beds was quite uncomfortable for us. But besides that, there was a beautiful view, great amenities, and great service from all the staff. Nelson was the manager and made sure everything went smoothely, we got a club room upgrade so we had breakfast in the morning and snacks/wine in the afternoon at the 21st floor lounge.

When I booked online the room and hotel looked like a very fancy hotel. When we got there. I was dissapointed however, the hotel staff were so helpful and nice. The heater in our room wasnt working too well. We told the front desk and someone came up immediately. We also needed more stuff for the room and again houskeeping came up immediately. I would recommend on bases of the staff. The hotel wasnt as nice as I thought it was going to be, but thats just me. My husband did enjoy it.

Hotel was a nice option that is reasonably priced and is a good location to access much of NYC without being in the bustle of uptown. Front desk staff were very friendly and helpful. It was perfect for our purposes. The only negative was our experience in the restaurant. We were very bothered by being charged a 20% service charge in the restaurant we were not charging to our room bill. There was a statement in tiny print at the bottom of the menu that we did not see. While it is ordinary and expected to pay such a fee for room service, or possibly in a remote resort location where no other businesses are available, it seems very odd to charge this to an ordinary patron of the restaurant. The food was fine, but our evening was marred by this charge and the managers refusal to accommodate or even acknowledge the legitimacy of our concern. We recommend the hotel, but beware of the additional fees at the restaurant. If a tip is warranted it will mean a 40% premium to your meal!

No issues with hotel. Basic room all good condition. New construction several years ago so little wear and tear. Inexpensive as far as NYC is concerned and good location for us. Near lots of subway stops along Canal St if you are from out of town.

We had a wedding in Tribeca to attend and chose to stay at this hotel. It did not disappoint. The absolute only thing we didn't like was that there was no refrigerator in the room and with so many great places to eat we were always returning with leftovers and no way to save them! The starbucks coffee in the rooms was an EXCELLENT choice that put this facility over the top. The staff was attentive and just WONDERFUL. We loved our housekeeper. She was so sweet and attended to our every request (extra coffee!!) The shower was incredible! Warm, spacious! We seriously could only have been happier with a fridge!

I was totally pleased with my stay. The room was small but very comfortable, clean, well-designed and appealing to the eye. It had a nice view of Tribeca and all of the furniture and fixtures in the room were in tip-top condition. The hotel staff was extremely polite and helpful, incredibly attentive and responsive -- they gave very good customer service. They also recommended places to get food and coffee. My biggest complaint was that the room was a little small, didn't have a fridge or microwave, the bathroom was a little tight, etc. But I don't really care -- I'm a young guy and I was traveling alone. Great hotel.

This was my first time in NYC and this hotel has the perfect location. The hotel is extremely well kept and room was awesome. The staff were amazing and helped me with any need. I would only stay here for anymore trips to New York!

Someone search our luggages store at the front desk area... nothing lost but felt bad

ALWAYS A GREAT STAY IN NYC...CONVENIENT TO TRIBECA SHOPPING...RESTAURANTS...SUBWAY

Great experience for our first trip to NY. Excellent location to all the shopping. The subway is just a short walk away to wherever you want to go in the city. We walked to the 911 memorial from the hotel. Would recommend staying. Excellent breakfast next door at Tribeca Bagel shop.

This was our second time staying at this hotel. This time the room was much smaller but we did have a nice view of Midtown Manhattan. There are two subway lines located close to this hotel. The A - C (Blue) line which is right next door down South on West Broadway and the 6 (Green) which is East on Canal Street. The 6 has elevators for both Downtown and Uptown trains which was great for us because we had a stroller. We'll be back at this location. No complaints.

This hotel's staff was outstanding engaging with guests to help with needs and questions. They went beyond duties to help you. The location was great for our needs in Tribeca, Soho, and China town. Safe feeling around the area.

The staff was attentive and friendly, the facilities clean, big balcony but the room was very small.

From the moment you walk in, you think they were there just for you. The staff treated us like royalty, and catered to whatever we needed. We wanted an extra pillow and while in the lobby mentioned it to someone at the desk. Before we even made it upstairs, the pillow was in our room. The young gentleman at the desk, Nicolas, bent over backwards for us as we wanted to extend our stay. Our room was already reserved for the extra day we wanted, so he extended our checkout until 4PM so he could move incoming guests around to accommodate us. Our room was clean and fresh smelling and very comfortable. A nice room, with a great price, in a great location, with a totally great staff, what more can you ask for. We will definitely return to now our favorite hotel in the downtown area.

My heat was not working properly and my lamp light fixtures gave me a little shock several time when turning them on.

370 Canal Street New York NY

Hotel highlights

  • Close to New York University and One World Trade Center
  • Onsite dining
  • 24-hour health club
  • Rooftop terrace

Sheraton Tribeca New York Hotel places you within a mile (2 km) of popular attractions like New York University and One World Trade Center. This 4-star hotel welcomes guests with 369 rooms and conveniences like a 24-hour health club, a rooftop terrace, and a 24-hour business center. It's in central Manhattan and also close to Brooklyn Bridge and Empire State Building.


Dining

Enjoy a bite to eat at Antica Ristorante, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

All of Sheraton Tribeca New York Hotel's 369 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free bottled water. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also available.


Property features

Guests staying at Sheraton Tribeca New York Hotel enjoy a 24-hour health club, a rooftop terrace, and WiFi in public areas. Valet parking is available for USD 65 for Car/75 for SUV per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 2 meeting rooms, a 24-hour business center, and express check-in.

Room options

Club Floor, Club Studio, 1 King Bed, Business Lounge Access

King 1 | Sleeps 2

Club Double Room, 2 Double Beds, Business Lounge Access

Full 2 | Sleeps 4

Club Floor, Club Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Sheraton Tribeca New York Hotel

Everyone (20) Business (24) Couples (22) Family (9) Other (8) Friends (4)
3

staff was horrible

Everyone

They never explained the parking and I paid $75 for 1 day. If i wanted to use my car I would have to pay another $75 for every time I wanted to take it out and park again!

By , from chinatown, NY on Feb 18, 2018

5

great location in tribeca

Everyone

We took our son to NYC for his 18th birthday - a jazz concert at the Blue Note. This hotel was in a great location. We were able to walk everywhere: down to the 9/11 memorial site, to China Town and Little Italy, even over to Katz's Deli (don't miss it!). I was pleasantly surprised with the room size, and it was very clean. We will definitely return.

By , from South Carolina on Jan 22, 2018

2

otherwise comfortable hotel with poor housekeeping

Everyone

The Sheraton Tribeca is well located and generally well appointed with comfortable beds in (typical for NYC) small rooms. The front desk staff members were friendly. What would otherwise be a nice stay was ruined, however, by housekeeping that was lackluster at best. The bed skirts had coffee spills on them, and the comforter (covered by a sheet rather than a duvet cover) had lipstick stains. Our request for cleaner linens was not fulfilled. The sheets we slept on were clean, as were the towels, but otherwise the housekeeping was unsatisfactory (hair in the bathtub; dust under the beds). Complaints at check-out got nothing more than a sympathetic face from staff. I selected this hotel because of its relatively high ratings and I was very surprised to find the room as dirty as it was, and to find the hotel staff unresponsive about it.

By , from California on Jan 4, 2018

5
Everyone

Convenient to Tribeca. Great shopping and lots of fantastic restaurant options. My go to hotel in NYC

By on Dec 25, 2017

4
Everyone

The double beds they had simply weren't large enough for 2 full adults. Squeeezing 4 people into 2 double beds was quite uncomfortable for us. But besides that, there was a beautiful view, great amenities, and great service from all the staff. Nelson was the manager and made sure everything went smoothely, we got a club room upgrade so we had breakfast in the morning and snacks/wine in the afternoon at the 21st floor lounge.

By on Dec 5, 2017

3

ok hotel, but staff were rock stars.

Everyone

When I booked online the room and hotel looked like a very fancy hotel. When we got there. I was dissapointed however, the hotel staff were so helpful and nice. The heater in our room wasnt working too well. We told the front desk and someone came up immediately. We also needed more stuff for the room and again houskeeping came up immediately. I would recommend on bases of the staff. The hotel wasnt as nice as I thought it was going to be, but thats just me. My husband did enjoy it.

By , from California on Nov 13, 2017

4

great option for the location.

Everyone

Hotel was a nice option that is reasonably priced and is a good location to access much of NYC without being in the bustle of uptown. Front desk staff were very friendly and helpful. It was perfect for our purposes. The only negative was our experience in the restaurant. We were very bothered by being charged a 20% service charge in the restaurant we were not charging to our room bill. There was a statement in tiny print at the bottom of the menu that we did not see. While it is ordinary and expected to pay such a fee for room service, or possibly in a remote resort location where no other businesses are available, it seems very odd to charge this to an ordinary patron of the restaurant. The food was fine, but our evening was marred by this charge and the managers refusal to accommodate or even acknowledge the legitimacy of our concern. We recommend the hotel, but beware of the additional fees at the restaurant. If a tip is warranted it will mean a 40% premium to your meal!

By , from IL on Aug 23, 2017

3

good value for nyc... on canal st.

Everyone

No issues with hotel. Basic room all good condition. New construction several years ago so little wear and tear. Inexpensive as far as NYC is concerned and good location for us. Near lots of subway stops along Canal St if you are from out of town.

By on Aug 18, 2017

5

excellent hotel

Everyone

We had a wedding in Tribeca to attend and chose to stay at this hotel. It did not disappoint. The absolute only thing we didn't like was that there was no refrigerator in the room and with so many great places to eat we were always returning with leftovers and no way to save them! The starbucks coffee in the rooms was an EXCELLENT choice that put this facility over the top. The staff was attentive and just WONDERFUL. We loved our housekeeper. She was so sweet and attended to our every request (extra coffee!!) The shower was incredible! Warm, spacious! We seriously could only have been happier with a fridge!

By , from Miami, FL on Jun 30, 2017

5

tremendous

Everyone

I was totally pleased with my stay. The room was small but very comfortable, clean, well-designed and appealing to the eye. It had a nice view of Tribeca and all of the furniture and fixtures in the room were in tip-top condition. The hotel staff was extremely polite and helpful, incredibly attentive and responsive -- they gave very good customer service. They also recommended places to get food and coffee. My biggest complaint was that the room was a little small, didn't have a fridge or microwave, the bathroom was a little tight, etc. But I don't really care -- I'm a young guy and I was traveling alone. Great hotel.

By , from Phoenix, Ariz. on Mar 10, 2017