Residence Inn New York Manhattan/Central Park3.5 out of 5.0
Recent guest reviews
Upon arrival we were upgraded to the 65th floor with a corner room overlooking Times Square. What a great property with an excellent staff. The bathroom is small, I am not sure if a larger person would be comfortable.
This is in arguably one of the best locations to stay. It is between Times Square and central park, so it is right in the heart of where I enjoy being and did not have any noise issues at night which is fantastic. Beds were comfy and room was well designed and took advantage of the space given in each room. Breakfast was great, really solid spread - cinnamon rolls were fantastic - however as others mentioned it can get crowded and items aren't refilled. but overall small in the whole scheme of things. As others have mentioned ELEVATORS!! Slow slow slow, busy busy busy. However, having stayed in many hotels in NYC, it is common because of space and tall buildings it makes sense. again small in the whole scheme of things. great room, great location, gold member, this stay continue to show me why i am loyal to Marriott
First, the positive....***** The hotel claims to be the tallest in Manhattan, and its views from the upper floors are amazing. Choose between the Hudson River (watch the ships), Central Park, or Downtown -- all are amazing. The rooms themselves are top notch -- spacious, clean, good fixtures in the bathrooms, and all the right amenities (large desktop, large TV, comfortable side chair, great shower, bath with large sink, and kitchen counter with sink and small refrigerator and freezer). And don't forget the location -- just blocks from Times Square, the theatre district, MOMA, and much more. However, the rest leaves me with a 1-1/2* There were three areas that left me wondering how I could end up in a hotel this bad. I also wish to share with you that this is my fifth visit to this property, and each time it gets worse. Perhaps they'll read this review and do something about it. Here we go: a) There are only 4 elevators servicing this 64-story hotel (only the top half has rooms for this property, but there are still a lot of guests using the property. There are times during hotel "rush hour" where I've had to wait over 5 minutes for an elevator, and several times they are full. Part of the problem is that hotel staff (e.g., housekeeping and maintenance, each with their carts) share the same 4 elevators, and tend to go in the elevators during rush hour too; they ring for the elevator, it stops, they see that there is no room for their carts, and they let the door close; they then repeat to process. If that doesn't slow the elevators down even further,...! It is not practical to add another elevator. But it would be practical to either devote one elevator to service (at least at rush hour) or to have such staff plan their travels so they don't need to bring their carts with them during rush hour (even if they must leave them in a closet on each floor). b) Breakfast comes included with the rooms. It is a self-service buffet comprised of a couple of fresh fruits, a few cheeses, oatmeal, waffles, scrambled eggs, meats, breads, yogurts, coffee, juice, etc. So why would I prefer to go down the street and buy a breakfast? Because this place is totally mismanaged. Food runs out; no one does anything about it until this happens, and then someone must go into the kitchen and look for it; sometimes the reinforcements are on another floor; and if it is within 20 minutes of closing time (9:30am), they don't even bother. If you wait for the food to come, any hot food you've taken will be cold. Coffee runs out (especially decaf), and no staff knows until it is reported. Has anyone in management heard of the term "proactive?" This atmosphere even causes frustration with the guests, resulting in the food hall equivalent of road rage! Once, I even had someone "steal" my waffle out of the iron as I was reaching toward it to put it on my plate! What this place needs is a full-time staff to stay in the food hall; give them an iPad to alert kitchen staff when each food is getting low, and when it needs to be replaced; also, keep general order in the area. It's not hard! c) It shouldn't take 10 minutes for the front desk to pick up the phone. And when one tells them that the shower stayed locked in the on position and wouldn't shut off, and the bathroom was flooding, one shouldn't have to wait 10 minutes to discover that the front desk person got distracted and forgot to report it to maintenance (this was discovered when I had to call the desk again 10 minutes later); finally maintenance came up and fixed the problem, needing a special tool. These are all examples of things that can be fixed, as long as management is doing its job. So to sum it all up, a 3 stars. Everything there was either great (*****) or really bad (*). The good news is that the bad can be fixed -- all it takes is better management. Let's hope it happens!
Spent a week here. Great location close to resturants and Central Park. Hop on hop off bus was near by. Theaters were short walk as was Times Square. Nice view from 43rd floor. Clean and quite not much staff interaction. Breakfast was not much to brag about. Overall nice place.
Parking is a huge issue, there is IKON parking 100 feet away at about 60 a day, valet parking not worth it. Steer parking not reliable. Interior is very average. Entrance is dull and nothing to call home about. It is not a fancy hotel. The best thing about it is accessibility. It is 15 minutes walk from Central Park, Times Square, Penn Station, best side Piers, etc. Stay here if you want to walk and explore the city. The interior lobby I saw very average. Overall, this is quite expected from a NYC hotel. Hotel hunting in NYC is an art and finding the best fit for new needs takes time and effort. Websites are deceiving. The Staff were cold. We approached one when my friends son had a question. Overall, warmth was missing in my whole experience. I guess it is a good stay for seeing the city and exploring it and going back to the hotel to sleep and cleanup.
We stayed here for college move in weekend. Our room was large by New York standards and well appointed. There was even a view of Central Park between two nearby buildings. Staff was very friendly and helpful arranging transportation and helping us with our large amount of luggage. This now our preferred hotel in NYC.
This place is solid. The staff is nice. The rooms are large, yet simple. However: you'll spend 10-15 minutes every morning waiting for the elevator. Which is crazy, given the price you're paying. You might as well stay in Brooklyn and commute every morning.
We came for my boyfriend's birthday. We used points for the stay. Because we have a lot of points with Marriott we usually get upgraded or at least treated well. The hotel is well located, but that is the only positive thing I can say. Our room was SO small, there was not even room to open up our luggage (except on the Kitchenette floor, in front of the door)!The room was NOT as in the photos on the Marriott website where we ordered, not even as I am seeing on TripAdvisor corner-room photos. Barely enough room to walk around the bed. We politely asked to be upgraded to a non-tiny room (which, as I say, is usually reasonable give our 'status' with Marriott). Four different front desk people told us they would 'do their best', get back to us, tell the manager, make notes in the system, etc, etc. But NONE of them followed up, even with us staying for almost a week. It became clear they were just pacifying us without any attempt to help. Like I say, none of them ever got back to us. When, later in the week, I mentioned to one of the front desk people that he never got back to me as promised, he muttered excuses. It was all disappointing. Poor management, low level of service, and SMALL rooms. Disaster.
First, the great things about this property. It's the tallest hotel in NYC, so the views are awesome. Great location just outside the theater district, easy access to city sights. Now the not-so-good. Quality of breakfast varied--choices were more limited on weekends and they tended to run out of things. Much better on weekdays, when breakfast area was not so crowded. The designer had the upper hand over practicality in the breakfast area, so almost all seating is on high-top tables or on lounge chairs / sofas with coffee tables. Not exactly the most comfortable way to eat breakfast. The room design is a bit odd, given the unusual shape of the tower floors. It was a bit awkward to have the closet and bathroom by the kitchen as opposed to by the sleeping area. More room than a typical Manhattan hotel room, but much less than your usual RI. No dining room table but you're probably not going to eat in your room unless you're a solo traveler here on an extended stay. Actually preferred the layout in the Courtyard on the lower floors of the same building--smaller room down there, but the space utilization was better.
We will definitely stay in this hotel on future visits to New York City. The location is a short walk to Central Park and there are some excellent restaurants in the neighborhood. My husband uses a wheelchair. Our room had a roll in shower and enough floor space for him to maneuver comfortably. We were on the 64th floor and had a spectacular view of the Hudson River and part of Central Park. The 3 pictures I included were from our room which was on the northwest corner of the building, so we had windows on 2 walls of the room. The breakfast that was included as part of the price of the room was one of the better ones I have seen. There was a wide variety of hot and cold food to choose from. The dining area adjacent was set up with attractive and comfortable furniture arranged in various seating configurations. The regular wifi connection was part of the price of the room, you could upgrade to a faster speed for an additional fee.
- Walking distance to Ed Sullivan Theater and Carnegie Hall
- Free full breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Central New York City, Residence Inn New York Manhattan/Central Park is adjacent to Ed Sullivan Theater and within a 5-minute walk of other popular sights like Carnegie Hall. This 3.5-star hotel has 261 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a fitness center. Centrally located in Manhattan, the hotel is also a short walk from Broadway and Rockefeller Center.
Free full breakfast is served each morning from 6:30 AM to 9:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
The 261 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, and dishwashers. TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bathrobes. Coffee makers, safes, and phones are also standard.
Guests of Residence Inn New York Manhattan/Central Park enjoy a fitness center, free WiFi in public areas, and 7 meeting rooms. Valet parking is offered for USD 56 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a free grocery shopping service.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1287 reviews