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Renaissance New York Times Square Hotel

4.0 out of 5.0

Recent guest reviews

Convenient location. Staff was extremely friendly and helpful. Never a wait for the elevators. Hotel was clean and well lit. Will recommend and stay here again. Great view from our room.

It was our 10th anniversary trip. We asked to be upgraded and concierge agreed right away, gave us room on 23rd floor as they had availability and offered us FREE breakfast every day for both of us! Great experience!

Very nice hotel -bathroom was great & mattress was fantastic! We didn't expect it to be so nice!

Location is everything with this hotel. The staff were very friendly and helpful. The room was laid out well, however, it was in rough shape and the bed looked and felt dirty. The whole hotel had stagnant, musty, heavy air. It just felt gross. The $8 bottled water in the room tasted old and gross too. No ice machine on our floor either. No room service. I don't understand why any hotel like this doesn't offer room service.

What a great place, location, staff, restaurants and views. LOOK NO FURTHER. FAST,, FRIENDLY, STAFF FULLFILS ALL YOUR NEEDS. GREAT ROOMS AND WONDERFUL DDRYKS AND FOOD,

Great location and customer service. Room was excellent and extremely clean

Would recommend this hotel! Clean, quiet (despite being in the heart of Times Square!). Friendly staff

The Renaissance was in the perfect location for all the activities we had planned for our trip! The staff were friendly and professional, and always greeted us when we returned to the hotel. We stayed for four days and our room was always neat and clean each day. The concierge assisted us in acclimating ourselves to the area, and suggested several nearby restaurants to visit our first night...but her best advice was to "wander the area and go in to something that might speak to you!" (We found a lively little Irish pub just down the street.)

Great location just outside of time square. Very helpful staff. Got stuck in one of the elevators once. Heard from other guests that this was a problem for them as well. But the maintenance crew worked fast to get us out and they were aware of the problems and were working on correcting it. The air conditioner could not keep the room cooler than 78 during the day and 76 during the evening. It was hot that week. Was not worth changing rooms for. It was still comfortable. If you plan on using any Bus tour company use the Grayline company. The main pickup point is right outside the hotel. Although get ready to be told there opinion of things instead of sticking to any script.

Location, cleaniness, staff, everything was wonderful. The staff greeted us every time we walked in or out, very attentive to our needs.

Spent Thanksgiving week here. Outstanding room, lounge, service, etc. The high spot was that the concierge was 3 of 3 in recommending outstanding small local restaurants that were close enough to walk to (within about 4 or 5 blocks of the hotel). I would go back in a heartbeat.

Wonderful location, friendly staff, extremely clean rooms. We did look for a summary of the amenities in the room and couldn't find the brochure. Had to ask the staff. Minor item and would recommend the entire trip.

The hotel is in the nice location with few steps away from subway station , few meters away from buzzing Time square . We had a wonderful time here ..

EXELLENT!! THE HOTEL IS NEAR TIMES SQUEAR AND VERY CONFORTABLE... WE LOVE NYC.. WE COME BACK SOON...

My husband and I traveled into NYC for the evening to see a Broadway show and stayed at the Renaissance Hotel. We were quickly checked in, and upgraded to the 24th floor. You enter the hotel at ground level, and then take a short elevator ride to a "main" floor where a second set of elevators awaits to take you to your floor. Our room was clean and comfortable and our room faced Broadway. The room was not at all noisy, and has darkening blinds to keep out the light. While visiting, we also spent time in the R-lounge which was great, except for the slow service. We would definitely stay here again!

Absolutely amazing hotel located right in the heart of all the lights. Couldn't have asked for a better sweet 16 spot for my daughter. She is still bragging to her friends about the hotel, the room, the view, the location in the heart of Times Square!

This was my first time to NYC and the hotel was in the best possible location in Times Square. The hotel room was very clean, well appointed, and the beds and bedding was very comfortable. The hotel staff was very helpful. We got there early and checked our luggage with the concierge and did the same thing when we checked out. It was so convenient! I would definitely recommend The Renaissance! My friend, who was traveling with me had previously stayed at another hotel in the same area and she liked the Renaissance much better!

the location of hotel is very convenient but it is very expensive and does not include breakfast and internet.

This hotel is located in the heart of Times Square. The staff was extrememly helpful and the rooms were clean and comfortable. I stayed here last year and will definitely stay here again!

The staff was excellent. We dined in the lounge and both the service and food were awesome. Location was perfect for theatre and shopping. Concierge was extremely helpful and attentive. Unfortunately, due to the uncomfortable bed it was very difficult to sleep.

Room options

Room, 1 King Bed

King 1 | Sleeps 3

Room, 1 King Bed

King 1 | Sleeps 3

Room, 1 King Bed, View, Corner (Broadway View)

King 1 | Sleeps 4

Executive Suite, 1 Bedroom

King 1 | Sleeps 4

Guest reviews for Renaissance New York Times Square Hotel

Everyone (10) Couples (10) Business (1) Family (20) Friends (6) Other (1)
5

best location for theatre district.

Everyone

Convenient location. Staff was extremely friendly and helpful. Never a wait for the elevators. Hotel was clean and well lit. Will recommend and stay here again. Great view from our room.

By , from Peru, Il on Sep 12, 2017

5
Everyone

It was our 10th anniversary trip. We asked to be upgraded and concierge agreed right away, gave us room on 23rd floor as they had availability and offered us FREE breakfast every day for both of us! Great experience!

By , from Brandon FL on Sep 10, 2017

4
Everyone

Very nice hotel -bathroom was great & mattress was fantastic! We didn't expect it to be so nice!

By on Aug 30, 2017

3

could be much better

Everyone

Location is everything with this hotel. The staff were very friendly and helpful. The room was laid out well, however, it was in rough shape and the bed looked and felt dirty. The whole hotel had stagnant, musty, heavy air. It just felt gross. The $8 bottled water in the room tasted old and gross too. No ice machine on our floor either. No room service. I don't understand why any hotel like this doesn't offer room service.

By , from H on Apr 30, 2017

5

stop.. you found it,....

Everyone

What a great place, location, staff, restaurants and views. LOOK NO FURTHER. FAST,, FRIENDLY, STAFF FULLFILS ALL YOUR NEEDS. GREAT ROOMS AND WONDERFUL DDRYKS AND FOOD,

By , from Summerville, s.c. on Feb 8, 2017

5
Everyone

Great location and customer service. Room was excellent and extremely clean

By on Dec 31, 2016

5

nice clean hotel

Everyone

Would recommend this hotel! Clean, quiet (despite being in the heart of Times Square!). Friendly staff

By on Nov 10, 2016

4

right on top of the times square action

Everyone

The Renaissance was in the perfect location for all the activities we had planned for our trip! The staff were friendly and professional, and always greeted us when we returned to the hotel. We stayed for four days and our room was always neat and clean each day. The concierge assisted us in acclimating ourselves to the area, and suggested several nearby restaurants to visit our first night...but her best advice was to "wander the area and go in to something that might speak to you!" (We found a lively little Irish pub just down the street.)

By , from Iowa on Sep 20, 2016

4

overall nice hotel. great location!!!

Everyone

Great location just outside of time square. Very helpful staff. Got stuck in one of the elevators once. Heard from other guests that this was a problem for them as well. But the maintenance crew worked fast to get us out and they were aware of the problems and were working on correcting it. The air conditioner could not keep the room cooler than 78 during the day and 76 during the evening. It was hot that week. Was not worth changing rooms for. It was still comfortable. If you plan on using any Bus tour company use the Grayline company. The main pickup point is right outside the hotel. Although get ready to be told there opinion of things instead of sticking to any script.

By , from Des Plaines IL on Jul 19, 2016

5

awesome stay!

Everyone

Location, cleaniness, staff, everything was wonderful. The staff greeted us every time we walked in or out, very attentive to our needs.

By on Apr 12, 2016