Great location, excellent service and very very clean!
For a top rated, expensive property, I was hoping for something more than from an average hotel. Essentially no amenities other than a standard gym and a clean hotel.
Cross between Retail & Residence Restaurants
Poor service and uninformed staff. It took an hour for toothpaste to be delivered to the room and calls to the Concierge repeatedly went unanswered. Many better hotel options to choose from in New York!
The first time I stayed here I felt the value for what I paid was clearly out of balance. This time, the price per night was much more reasonable. That said, The hotel is in a fantastic location, the service was first class, particularly from Henry who served us on New Year’s Eve. The restaurant in the hotel is quaint and classic, the food excellent. One thing I did not care for was since the hotel seems to be an older property, generally in the morning we would hear the pipes creek and bang when several guests would use the plumbing at the same time. Ie shower, etc. The same thing happened the first time I stayed here. Overall definitely a place that I would stay again when visiting New York City.
Great location. White bedding. Good sized TV. All in all a very nice hotel, one elevator was down, which was a bummer, but it happens.
Staff inefficient and unfriendly... Food quality below average
Nice central location with nice adjoining restaurant. Very dog friendly too!!
Beautiful renovated rooms that are very comfortable. The service is top notch. One of my favorite hotels in New York.
We had a very nice four-night stay. The room was comfortable, clean and quiet. Hotel staff very helpful and friendly. I'd stay here again!
Located in Manhattan within a short walk of Central Park, Loews Regency New York Hotel is within a mile (2 km) of other popular sights such as Rockefeller Center. This hotel has 379 rooms and welcomes guests with conveniences like 2 restaurants, a full-service spa, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Sant Ambroeus, which specializes in American cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served each morning for a fee.
Guests can expect free WiFi and wired Internet, along with 47-inch TVs and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other standard amenities include iPod docks, minibars, and coffee makers.
Guests staying at Loews Regency New York Hotel enjoy access to a full-service spa, a gym, and a steam room. Transportation is made easy with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
Great location, excellent service and very very clean!
For a top rated, expensive property, I was hoping for something more than from an average hotel. Essentially no amenities other than a standard gym and a clean hotel.
Mr. Deepak, thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. While we know our offerings have changed a bit during current times, we are very sorry that we seemed to miss the mark during your stay. We do hope to have you as a return guest in the future.
Cross between Retail & Residence Restaurants
Brenda, thank you for taking the time to leave comments regarding your stay. We hope to welcome you back to the Loews Regency Hotel.
Poor service and uninformed staff. It took an hour for toothpaste to be delivered to the room and calls to the Concierge repeatedly went unanswered. Many better hotel options to choose from in New York!
Thank you for choosing Loews Regency. We're glad you enjoyed your stay!
The first time I stayed here I felt the value for what I paid was clearly out of balance. This time, the price per night was much more reasonable. That said, The hotel is in a fantastic location, the service was first class, particularly from Henry who served us on New Year’s Eve. The restaurant in the hotel is quaint and classic, the food excellent. One thing I did not care for was since the hotel seems to be an older property, generally in the morning we would hear the pipes creek and bang when several guests would use the plumbing at the same time. Ie shower, etc. The same thing happened the first time I stayed here. Overall definitely a place that I would stay again when visiting New York City.
Thank you for your feedback; we appreciate your comments and will share them with our leadership team. Thank you also for the special recognition for Henry, we're fortunate to have him on our team. We hope to see you again soon!
Great location. White bedding. Good sized TV. All in all a very nice hotel, one elevator was down, which was a bummer, but it happens.
Thank you for sharing your experience, DJP. We're glad you enjoyed your stay.
Staff inefficient and unfriendly... Food quality below average
Thank you for your feedback. I'm very sorry to hear that you thought our staff and food quality did not meet up to your standards. If there was anything specific that you would like to share with us directly, we would be most interested in finding out how we missed meeting your expectations.
Dear Jennifer,Thank you for taking the time to share your feedback. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Regency New York soon!