For a top rated, expensive property, I was hoping for something more than from an average hotel. Essentially no amenities other than a standard gym and a clean hotel.
Cross between Retail & Residence Restaurants
Poor service and uninformed staff. It took an hour for toothpaste to be delivered to the room and calls to the Concierge repeatedly went unanswered. Many better hotel options to choose from in New York!
The first time I stayed here I felt the value for what I paid was clearly out of balance. This time, the price per night was much more reasonable. That said, The hotel is in a fantastic location, the service was first class, particularly from Henry who served us on New Year’s Eve. The restaurant in the hotel is quaint and classic, the food excellent. One thing I did not care for was since the hotel seems to be an older property, generally in the morning we would hear the pipes creek and bang when several guests would use the plumbing at the same time. Ie shower, etc. The same thing happened the first time I stayed here. Overall definitely a place that I would stay again when visiting New York City.
Great location. White bedding. Good sized TV. All in all a very nice hotel, one elevator was down, which was a bummer, but it happens.
Staff inefficient and unfriendly... Food quality below average
Nice central location with nice adjoining restaurant. Very dog friendly too!!
Beautiful renovated rooms that are very comfortable. The service is top notch. One of my favorite hotels in New York.
We had a very nice four-night stay. The room was comfortable, clean and quiet. Hotel staff very helpful and friendly. I'd stay here again!
Excellent! Great concierge. Nice bar/restaurant. Terrific health club
Very convenient location. Lovely and spacious room.
I've never been to a hotel where the door to the bathroom is smoked glass. One person goes to get ready, the other person is awoken by the light from the bathroom. Terrible design. The bathroom is very small. The staff is pleasant but cold.
We has our 13 and 17 year olds with us, small room for the 4 of us, no view if in the odd number rooms. Next time I'd ask for even number room if getting Luxury 2 double room, at least you would have a view of 61 st street, not the back side of other buildings. I would stay again, just ask for even number room
Great service all around, other than check-in, when room wasn't ready on time.
I know its easy to focus on the negative but the bathroom was unusually small for a luxury hotel. Otherwise, everything as great - location, facilities, cleanliness, service and staff was among the best I have experienced.
Located in Upper East Side, Loews Regency New York Hotel is adjacent to Madison Avenue and within a 5-minute walk of 5th Avenue. This 379-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Sant Ambroeus, which specializes in American cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 7 AM to 11 AM.
All 379 rooms feature iPod docks, minibars, and coffee makers. Guests can expect free WiFi and wired Internet, along with 47-inch TVs and pay movies. Pillowtop beds sport Frette Italian sheets and bathrooms offer hair dryers and designer toiletries. Free newspapers, laptop-compatible safes, and phones are also standard.
Guests staying at Loews Regency New York Hotel enjoy access to a full-service spa, a gym, and free WiFi in public areas. Valet parking is available for USD 82 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.
For a top rated, expensive property, I was hoping for something more than from an average hotel. Essentially no amenities other than a standard gym and a clean hotel.
Cross between Retail & Residence Restaurants
Brenda, thank you for taking the time to leave comments regarding your stay. We hope to welcome you back to the Loews Regency Hotel.
Poor service and uninformed staff. It took an hour for toothpaste to be delivered to the room and calls to the Concierge repeatedly went unanswered. Many better hotel options to choose from in New York!
Thank you for choosing Loews Regency. We're glad you enjoyed your stay!
The first time I stayed here I felt the value for what I paid was clearly out of balance. This time, the price per night was much more reasonable. That said, The hotel is in a fantastic location, the service was first class, particularly from Henry who served us on New Year’s Eve. The restaurant in the hotel is quaint and classic, the food excellent. One thing I did not care for was since the hotel seems to be an older property, generally in the morning we would hear the pipes creek and bang when several guests would use the plumbing at the same time. Ie shower, etc. The same thing happened the first time I stayed here. Overall definitely a place that I would stay again when visiting New York City.
Thank you for your feedback; we appreciate your comments and will share them with our leadership team. Thank you also for the special recognition for Henry, we're fortunate to have him on our team. We hope to see you again soon!
Great location. White bedding. Good sized TV. All in all a very nice hotel, one elevator was down, which was a bummer, but it happens.
Thank you for sharing your experience, DJP. We're glad you enjoyed your stay.
Staff inefficient and unfriendly... Food quality below average
Thank you for your feedback. I'm very sorry to hear that you thought our staff and food quality did not meet up to your standards. If there was anything specific that you would like to share with us directly, we would be most interested in finding out how we missed meeting your expectations.
Nice central location with nice adjoining restaurant. Very dog friendly too!!
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Thank you for your feedback. We're looking forward in seeing you in the near future.
Mr. Deepak, thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. While we know our offerings have changed a bit during current times, we are very sorry that we seemed to miss the mark during your stay. We do hope to have you as a return guest in the future.