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Recent guest reviews

The room was great. location was great, and everything was well laid out and nicely decorated. Still, we were shocked to have to pay an amenities fee on site that pushed the cost up by almost twenty percent. Appalling. I asked what amenities were covered -- you would laugh at the 'curated' list of discounts to area attractions beloved of their guests. Shameful. Just put the fee in the room price along with all the other taxes and fees and let me amuse myself. Otherwise it's just cheating.

We had an incident with someone trying to get into our room. We felt unsafe and did not feel the hotel did enough to remove the person. They need better security and require everyone to have a key to access the elevators and floors. Key checking by staff was very lax/non-existent.

It truly did have views of Times Square and was very nice! The hotel was clean and also had a great gym!

The front desk staff was very friendly and helpful at check in and check out. They let us check in early and held our bags after check out so that we could walk around the city and attend a show.

Excellent location, nice staff, clean rooms! Would recommend!

Not completely children friendly as the roof deck is off limits to children. This may be a City ordnance due to the bar.

Not enough light in the bathroom to get ready. No exhaust in the bathroom either.

Location perfect, staff very helpful and friendly.

Really clean hotel and friendly staff. We didn’t had hot water one day since city was fixing something and didn’t had notice. Other than that everything was perfect!

Location walking distance to many tourist favorites

We had requested fir an early morning check in and we're pleasantly surprised

Even though I liked the location but I don’t think I’ll stay again there, I’ll do Marriott or Grand Hyatt next time.

The Hyatt Centric Times Square is a great location near theaters, restaurants, and across the street is a Starbucks. This is a very clean hotel as compared to others we have stayed at nearby. The room was very small with limited space for luggage or to store anything. Bathroom was spacious but towels were rough. Hotel did not have an ATM and had to walk to a convenient store down the block.

W 45th St New York NY

Hotel highlights

  • Steps from Broadway and Times Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, Hyatt Centric Times Square New York is next to popular attractions like Broadway and Times Square. This 487-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a rooftop bar. Savor a meal from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 11 AM.


Rooms

Hyatt Centric Times Square New York's 487 rooms are air-conditioned and provide refrigerators, coffee makers, and free bottled water. 47-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Built in 2014, the brand new Hyatt Centric Times Square New York features a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 80.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and express check-in.

Room options

Deluxe Room, 2 Queen Beds, City View

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible (Shower)

2 Queen Beds | Sleeps 4

Suite, 1 King Bed (Times Square)

1 King Bed | Sleeps 4

Premier Suite, 1 King Bed with Sofa bed, Terrace

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Hyatt Centric Times Square New York

Everyone (32) Couples (4) Family (10)
3
Partner Couples

The room was great. location was great, and everything was well laid out and nicely decorated. Still, we were shocked to have to pay an amenities fee on site that pushed the cost up by almost twenty percent. Appalling. I asked what amenities were covered -- you would laugh at the 'curated' list of discounts to area attractions beloved of their guests. Shameful. Just put the fee in the room price along with all the other taxes and fees and let me amuse myself. Otherwise it's just cheating.

By on Mar 8, 2020

Review comment responded on Mar 10, 2020

Thank you for being our guest. We are happy to know you liked our accommodations as well as our convenient location and that overall you had a pleasant visit. However, we are sorry that you were disappointed with the destination fee. We value your feedback and hope to welcome you back soon. Tom Blundell, General Manager

3
Everyone

We had an incident with someone trying to get into our room. We felt unsafe and did not feel the hotel did enough to remove the person. They need better security and require everyone to have a key to access the elevators and floors. Key checking by staff was very lax/non-existent.

By on Feb 19, 2020

Review comment responded on Feb 19, 2020

Thank you for staying with us. We are truly sorry for the unfortunate incident you described. We take the safety and security of all of our guests very seriously and will be shared with our team to ensure this ides not happen again. We value your suggestions and encourage you to try us again as we are confident you will have a better experience. Tom Blundell, General Manager

5
Partner Couples

It truly did have views of Times Square and was very nice! The hotel was clean and also had a great gym!

By on Feb 13, 2020

Review comment responded on Feb 14, 2020

Clinton, thank you for sharing about your stay at Hyatt Centric Times Square New York. We are glad you enjoyed the beautiful views of Times Square and that you also liked the cleanliness of our property as well as the fitness center. We appreciate your kind comments and look forward to your next visit! Tom Blundell, General Manager

4
Everyone

By on Feb 12, 2020

Review comment responded on Feb 13, 2020

Thank you for staying with us and for your gracious rating. On behalf of all of us at Hyatt Centric Times Square New York, we would like to invite you for another outstanding visit. Tom Blundell, General Manager

4
Family

The front desk staff was very friendly and helpful at check in and check out. They let us check in early and held our bags after check out so that we could walk around the city and attend a show.

By , from Highland Park, NJ on Feb 4, 2020

Review comment responded on Feb 5, 2020

Tisha, thank you for choosing the Hyatt Centric Times Square New York. We are delighted to read our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Your business is appreciated, and we look forward to hosting you again soon. Tom Blundell, General Manager

5
Everyone

By on Jan 20, 2020

Review comment responded on Jan 21, 2020

Thank you for your terrific rating of Hyatt Centric Times Square New York. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Tom Blundell, General Manager

5
Partner Couples

Excellent location, nice staff, clean rooms! Would recommend!

By on Jan 19, 2020

Review comment responded on Jan 19, 2020

It is nice to read your stay with us was enjoyable on every front. We are thrilled you appreciated not only our well-kept property and courteous staff, but also our convenient location. We appreciate the outstanding review! Thank you for recommending Hyatt Centric Times Square New York to future guests. Tom Blundell, General Manager

5
Family Family

Not completely children friendly as the roof deck is off limits to children. This may be a City ordnance due to the bar.

By on Jan 11, 2020

Review comment responded on Jan 12, 2020

It was a pleasure having you as our guest at Hyatt Centric Times Square New York. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Tom Blundell, General Manager

3
Everyone

By on Jan 3, 2020

Review comment responded on Jan 4, 2020

We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Tom Blundell, General Manager

4
Family

Not enough light in the bathroom to get ready. No exhaust in the bathroom either.

By on Dec 21, 2019

Review comment responded on Dec 22, 2019

Thank you for the review of your stay at Hyatt Centric Times Square New York. From your rating, we are happy that your overall visit was a pleasant one. However, we regret not meeting some of your expectations regarding your bathroom. We have taken note of your comments and will share them with appropriate individuals. We value your feedback and hope you will stay with us again. Tom Blundell, General Manager

Hyatt Centric Times Square New York

135 W 45th St, New York, NY 10036
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