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Recent guest reviews

Checked into the first room. It was freezing. Turned the heat on and went to dinner. Came back and the heat was cold air. Called the front desk. And 3 hours later they decided to change the room since it couldn’t be fixed. Got to a new room, and the remote control had vomit on it. I have to clean it so it can be used. To make a long story short - NEVER AGAIN

Thank you!!! Very good service! We are very happy!

Perhaps them most comfortable hotel bed we've ever slept in. We had a room that did not face the street, which it was a bit dark, but it also meant that the room was very quiet, which we appreciated. The workout room is very limited. There was a communication problem between the front desk and the bar having to do with what was and was not offered with the drink voucher we had. The street has a lot of construction going on right now and wasn't the most pleasant to stroll down, but the hotel offers great access to several subway lines. Overall, we'd recommend it and would stay there again, especially given the very reasonable price point. A good value.

Did not even have heat in my room.. said they was going to bring a space heater.. never got one....

Excellent location, good staff, clean room with no street noise being where you are.

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This property was newly renovated. All furnishings were relatively new, including flooring and bathrooms. Main entry was very nice and inviting. Overall very stylish. Proximity to the 1 Subway was great. Taxis available at the end of the block. I did not like that the mini frig was overfilled with items for purchase leaving no room for our own items. Also, the air conditioner was inadvertently aimed at the head of the bed nearest the window so as to hit sleeping patrons. My biggest problem was just prior to check out when we received our bill under the door. A charge for $25 per night was charged to our card. When I asked at the desk, I was told it is a facility charge for all the amenities: business center, fitness center, luggage storage, wifi, etc. In previous experience, these things are all included in a normal room fee, so I was a bit miffed. Also, this fee is not disclosed on the Orbitz website so it was baffling. I did look on the hotel website and it is disclosed on the main page and on the booking page if you use their website. Apparently this is a newer trick that hotels use to bypass hotel fees to the city. Well, this customer is not happy about it, or that Orbitz did not disclose it. Add $25 per day to the advertised room rate.

I was at this property for one week. On my first night i was awakened by the sound of rain - when I got up to look out the window I stepped in water. The rain was a busted pipe that brok on the 12th floor and travele down to my 5th floor room. At 4AM, I was switching rooms. No one called the following day or made any apologies or asked if all was okay. I had ordered room service the night this happened and asked for a credit but was denied since it happened to many guests. Due to the pipe break, I had no access to the roof top bar (one of the reasons I stayed at this hotel). The elevators were hard to get often occupied by workers repairing the water issue. My room was not cleaned a couple of days. The ice machine is on the lowest level by the gym. The room they put me in faced the street right in front of construction site that started at 7AM - it was VERY loud. Much of this could have been rectified with an apology or acknowledgement of the inconvenience.

Great experience ! Staff was amazing, so was the room

Check in took too long and at breakfast on a Sunday morning, there was one waitress for a roomful of People. Took forever to get my order. Will not stay here again

Nice room. Convenient to subway. Busy due to construction.

Close to many attractions Restaurant was excellent wait staff was excellent rooftop bar was good

Nice hotel friendly staff close to a lot of attractions

I asked for a room away from the street to avoid noise. I was told that would be fine. Instead I was given a relatively loud room right on 28th street. Lots of honking and congestion. Otherwise the stay was pleasant enough.

This hotel is a newer, remodeled facility that offers a comfortable stay. The dining facilities are quite adequate. The rooms are also large by New York standards. Because of the hotel's size, one never feels overcome by a multitude of hotel guests. The staff is very efficient, and the hotel is close to the subway.

The hotel is great. Michael at the front desk helped me with a bunch of stuff from coordinating my transfer to the airport to checking me in early and even giving me an extra hour on check-out. Very high customer service. The room was good-sized for NYC (which is small by other standards). The bed was comfortable (but not a high-end 'luxury' bed) and the fit/finish in the room was excellent. The restaurant was INCREDIBLE - if you like Greek food, which I do. Best Greek-style Octopus I've ever had (and I'm 100% Greek) NEGATIVES: The doors aren't very soundproof. You can't hear into other rooms, but you can hear people in the hallway (quite clearly). I think this may have to do with the hardwood floors vs. having carpets. I sleep with a noise machine, so it wasn't an issue - but I can see this being a big issues for light sleepers. The bed/pillows were comfy, but could be upgraded if this hotel wanted to go from 'mid-luxury' to 'high-luxury'. The restaurant's outside deck stunk like cigarette butts. It was a nice, sunny spring day and I wanted to eat outside on the patio but ended up eating inside at the bar to escape the stale cigarette smell. Nobody was out there smoking - there were just lots of cigarette butts around. OVERALL: I loved this hotel, I will be returning often (I'm in NYC every month) and I would highly recommend it to others.

West 28th Street New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Empire State Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, Hotel Hayden is within a 5-minute walk of 5th Avenue and within 15 minutes of other popular attractions like Empire State Building. This 122-room, 4-star hotel has conveniences like a 24-hour fitness center, free in-room WiFi, and a rooftop terrace.


Dining

Enjoy a leisurely bite to eat at Mykonos Blue, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

All of Hotel Hayden's 122 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. 43-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Free bottled water, safes, and phones are also standard.


Property features

At Hotel Hayden, guests have access to a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 55.00 per night. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.

Room options

Superior Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible

1 King Bed | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 4

Superior Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Guest reviews for Hotel Hayden

Everyone (9) Couples (4) Family (3)
3
Partner Couples

Checked into the first room. It was freezing. Turned the heat on and went to dinner. Came back and the heat was cold air. Called the front desk. And 3 hours later they decided to change the room since it couldn’t be fixed. Got to a new room, and the remote control had vomit on it. I have to clean it so it can be used. To make a long story short - NEVER AGAIN

By on Feb 15, 2021

5
Family

Thank you!!! Very good service! We are very happy!

By on Jan 2, 2021

Review comment responded on Feb 18, 2021

Thank you for taking the time to let us know how we are doing!! We appreciate it!

4
Partner Couples

Perhaps them most comfortable hotel bed we've ever slept in. We had a room that did not face the street, which it was a bit dark, but it also meant that the room was very quiet, which we appreciated. The workout room is very limited. There was a communication problem between the front desk and the bar having to do with what was and was not offered with the drink voucher we had. The street has a lot of construction going on right now and wasn't the most pleasant to stroll down, but the hotel offers great access to several subway lines. Overall, we'd recommend it and would stay there again, especially given the very reasonable price point. A good value.

By on Mar 6, 2020

Review comment responded on Mar 18, 2020

Thank you for your feedback. We look forward to hosting you in the future.

1
Partner Couples

Did not even have heat in my room.. said they was going to bring a space heater.. never got one....

By on Mar 6, 2020

Review comment responded on Mar 6, 2020

Dear Anonymous, Thank you for your feedback. I do hope you spoke to the front desk or a manager on duty to resolve your issue. I do apologize and hope you will give us a second chance. If you would like to further discuss this, please contact the hotel directly.

5
Partner Couples

Excellent location, good staff, clean room with no street noise being where you are.

By on Dec 30, 2019

Review comment responded on Dec 30, 2019

Thank you for your positive feedback!!

4
Everyone

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By on Jun 17, 2019

Review comment responded on Jul 23, 2019

Thank you for your review.

4
Family

This property was newly renovated. All furnishings were relatively new, including flooring and bathrooms. Main entry was very nice and inviting. Overall very stylish. Proximity to the 1 Subway was great. Taxis available at the end of the block. I did not like that the mini frig was overfilled with items for purchase leaving no room for our own items. Also, the air conditioner was inadvertently aimed at the head of the bed nearest the window so as to hit sleeping patrons. My biggest problem was just prior to check out when we received our bill under the door. A charge for $25 per night was charged to our card. When I asked at the desk, I was told it is a facility charge for all the amenities: business center, fitness center, luggage storage, wifi, etc. In previous experience, these things are all included in a normal room fee, so I was a bit miffed. Also, this fee is not disclosed on the Orbitz website so it was baffling. I did look on the hotel website and it is disclosed on the main page and on the booking page if you use their website. Apparently this is a newer trick that hotels use to bypass hotel fees to the city. Well, this customer is not happy about it, or that Orbitz did not disclose it. Add $25 per day to the advertised room rate.

By on May 29, 2019

Review comment responded on Jun 4, 2019

Thank you for taking the time to write your review. We will work directly wit Orbitz to ensure that the facility fee is prominently disclosed.

2
Family

I was at this property for one week. On my first night i was awakened by the sound of rain - when I got up to look out the window I stepped in water. The rain was a busted pipe that brok on the 12th floor and travele down to my 5th floor room. At 4AM, I was switching rooms. No one called the following day or made any apologies or asked if all was okay. I had ordered room service the night this happened and asked for a credit but was denied since it happened to many guests. Due to the pipe break, I had no access to the roof top bar (one of the reasons I stayed at this hotel). The elevators were hard to get often occupied by workers repairing the water issue. My room was not cleaned a couple of days. The ice machine is on the lowest level by the gym. The room they put me in faced the street right in front of construction site that started at 7AM - it was VERY loud. Much of this could have been rectified with an apology or acknowledgement of the inconvenience.

By , from Riverview, FL on Mar 4, 2019

Review comment responded on Mar 6, 2019

Dear Christopher: As stated in the body of the many placards placed throughout the building shortly after the pipe burst, I offer my sincerest apology for the inconvenience that you experienced due to this event. Yes, our restaurant service was affected as well as several guestrooms. We continue our efforts on the restoration and we look forward to it's completion. It would be a sincere pleasure to have you come back to stay with us - I can assure you better experience. Best regard,

5
Everyone

Great experience ! Staff was amazing, so was the room

By on Jan 28, 2019

Review comment responded on Jan 28, 2019

Thank you for your 5 of 5 rating - I'm happy that we delivered a great experience and look forward to many more stays with us. All the best!

2
Everyone

Check in took too long and at breakfast on a Sunday morning, there was one waitress for a roomful of People. Took forever to get my order. Will not stay here again

By on Dec 23, 2018

Review comment responded on Dec 30, 2018

Thank you for your comments and I'm sorry for any inconvenience. I would love to get additional information, however you posted your comments as Anonymous - if you would like to discuss further, I'm available and will assist in any way that I can.

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